  Obtaining Hardware Support? 
 The Question is:
 
WE HAVE A VAX 3800 AT WORK FOR DEVELOPMENT PROGRAM FOR IN HOUSE USED.
SINCE YESTERDAY, THE SYSTEM WAS DOWN AND CAN'T BOOT UP, I HAVE TWO QUESTIONS ?
Q1.
HOW CAN I CREATE A BOOT UP DISK, SINCE I HAVE ANOTHER VAX RUNNING.
 
Q2.
WHERE CAN I GET SUPPORT OR SERVICE IN CALGARY, ALBERTA CANADA
 
 
THANKS!
SPENCER
 
 
 
 The Answer is :
 
  Please contact the hp customer support center for these questions.
 
  Without specific details on the reason that the system cannot boot,
  the creation of an installation kit is premature.  Given the great
  age of the MicroVAX 3800 series hardware, given the likeyhood that
  this system is (or was) running a very old (albiet unspecified)
  OpenVMS VAX version, and given that a lack of system backups can be
  inferred, the OpenVMS Wizard would initially assume that this problem
  is a result of failed hardware and would be best initially addressed
  through hardware repair.
 
  The need for software upgrades or software reinstallation may become
  a requirement, if there is a disk storage hardware failure and if
  there are no archives available.  (This approach is not generally
  considered preferable as a first approach, due to the disruptions
  that can ensue.)
 
  If you wish to create a standalone BACKUP environment, you can use
  the command:
 
    @SYS$UPDATE:STABACKIT.COM
 
  The OpenVMS Wizard would encourage obtaining a software installation
  kit.  While certainly possible, reconfiguring a restored copy of the
  system disk of another OpenVMS VAX system is rather more involved.
  For example, the steps that are involved in changing the nodename
  are listed in the OpenVMS FAQ.  You would also likely have to at
  least partitially reconfigure local logical names, the network
  database, and other settings on the restored system disk to reflect
  the new configuration.  Reinstalling from a distribution or repairing
  the existing system disk in place are both preferable.
 
  For pointers to hardware support information:
 
    http://www.openvms.compaq.com/serv_support.html
 
 Answer written or last revised on  23-OCT-2002 
