  Troubleshooting SCSI tape access? 
 The Question is:
 
We have three ALPHA systems(ES40) working in openvms cluster environment.We are
 facing a peculiar problem in with two tape drives(TZ89) which are connected
 through SCSI cards. Generally these drives are taking less than five minutes
 to perform backup/retr
iving data. But after about a 30-45 days, the drives are taking abnormal time
 to perform the activity. The problem is getting solved immediatly after a
 openvms shutdown/startup. Thereafter the cycle repeats after 30-45 days.
 
Since the problem is getting solved immediatly after openvms shutdown/startup,
 i would like know is there any openvms patch available in which this problem
 is addressed. I searched the patch tree, i couldn't find any such rememdial
 patch.
 
I shall be grateful, if some light is thrown on this. Awaiting your reply.
 
 The Answer is :
 
  Without specific knowledge of the cause of this error, the OpenVMS
  Wizard cannot provide you with information on the availability of
  an ECO for this problem -- if any.
 
  Please apply the mandatory ECO kits for the OpenVMS release in
  question and please consider upgrading to a supported OpenVMS
  release.  (To find the ECO kits, please see the pointers in
  the OpenVMS Frequently Asked Questions (FAQ).)
 
  Please force a system crash and thus cause OpenVMS to write a
  system dump upon the next occurance of this problem and then
  contact the support center directly.
 
 Answer written or last revised on  31-JAN-2003 
