  PRODUCT REMOVE UCX and CLEAN_SDA_HELP? 
 The Question is:
 
Hi i try to upgrade ucx 4.2 to tcpip 5.1 on a alpha running ovms 7.1-2, and
 show this messages erros log:
 
$ produc install tcpip /source=DKA500:[UCXAXPA051.KIT]
 
 
 
The following product has been selected:
    DEC AXPVMS TCPIP V5.1-15               Layered Product
 
Do you want to continue? [YES]
 
Configuration phase starting ...
 
You will be asked to choose options, if any, for each selected product and for
any products that may be installed to satisfy software dependency requirements.
 
DEC AXPVMS TCPIP V5.1-15: Compaq TCP/IP Services for OpenVMS.
 
    (c) Compaq Computer Corporation 2000. All Rights Reserved.
 
    Compaq Computer Corporation
 
    Compaq TCP/IP Services for OpenVMS offers several license options.
 
Do you want the defaults for all options? [YES]
 
Do you want to review the options? [NO]
 
Execution phase starting ...
 
The following product will be installed to destination:
    DEC AXPVMS TCPIP V5.1-15               DISK$AXPVMSSYS:[VMS$COMMON.]
 
UCX product already installed.
 
***********************************************************************
Another version of TCP/IP is installed. You must execute the following
three commands before continuing with this installation:
 
 $ BACKUP SYS$COMMON:[SYSMGR]UCX$LPD_STARTUP.COM; -
     SYS$COMMON:[SYSMGR]TCPIP$LPD_STARTUP.COM;
 $ BACKUP SYS$COMMON:[SYSMGR]UCX$LPD_SHUTDOWN.COM; -
     SYS$COMMON:[SYSMGR]TCPIP$LPD_SHUTDOWN.COM;
 $ PRODUCT REMOVE UCX
***********************************************************************
 
 
 
Portion done: 0%
%PCSI-E-S_OPFAIL, operation failed
%PCSIUI-E-ABORT, operation terminated due to an unrecoverable error condition
 
/////////////////////////////////////
I do the two previosly backups and continue...
////////////////////////////////////
 
$ PRODUCT REMOVE UCX
 
 
 
The following product has been selected:
    DEC AXPVMS UCX V4.2-21                 Layered Product
 
Do you want to continue? [YES]
 
%PCSI-W-OPTREF, product DEC AXPVMS UCX V4.2-21 is referenced by DEC AXPVMS OPENV
MS V7.1-2
-PCSI-W-OPTRF1, this software dependency is expressed within a configuration
-PCSI-W-OPTRF2,   option that is currently selected for the referencing product
-PCSI-W-OPTRF3, if you want to reconfigure the referencing product or review
-PCSI-W-OPTRF4,   its configuration requirements, answer NO to the following
-PCSI-W-OPTRF5,   question to terminate this operation; if you are sure you want
-PCSI-W-OPTRF6,   to remove the referenced product, then answer YES to proceed
Do you want to continue? [YES]
 
The following products will be removed from destinations:
    DEC AXPVMS UCX V4.2-21                 DISK$AXPVMSSYS:[VMS$COMMON.]
    DEC AXPVMS UCXECO_42_1 V1.0            DISK$AXPVMSSYS:[VMS$COMMON.]
    DEC AXPVMS UCXECO_42_5 V4.0            DISK$AXPVMSSYS:[VMS$COMMON.]
 
 
Portion done: 0%
%PCSI-I-PRCOUTPUT, output from subprocess follows ...
%DCL-E-OPENIN, error opening PCSI$SOURCE:[000000]CLEAN_SDA_HELP as input
-RMS-F-DIR, error in directory name
 
Portion done: 10%
 
%PCSI-E-EXERMVFAIL, product supplied EXECUTE REMOVE procedure failed
-RMS-F-DIR, error in directory name
%PCSI-E-OPFAILED, operation failed
Terminating is strongly recommended.  Do you want to terminate? [YES]
%PCSI-E-CANCEL_WIP, termination resulted in an incomplete modification to the sy
stem
%PCSI-E-S_OPCAN, operation cancelled by request
%PCSIUI-E-ABORT, operation terminated due to an unrecoverable error condition
 
 
What i need to do to upgrade to tcpip 5.1???
Thanks.
 
 
 
 
 The Answer is :
 
Copyright (c) Compaq Computer Corporation 2000.  All rights reserved.
 
Status update:
 
The following revisions were made to the aritcle based on feedback:
 
[TCP/IP] PRODUCT REMOVE of UCX v4.2 fails w/%PCSI-E-EXERMVFAIL &amp; RMS-F-DEV
 
     Any party granted access to the following copyrighted information
     (protected under Federal Copyright Laws), pursuant to a duly executed
     Compaq Service Agreement may, under the terms of such agreement copy
     all or selected portions of this information for internal use and
     distribution only. No other copying or distribution for any other
     purpose is authorized.
 
Copyright (c) Compaq Computer Corporation 1999, 2000. All rights reserved.
 
PRODUCT:    DEC TCP/IP UCX Version 4.2
 
OP/SYS:     DIGITAL OpenVMS Alpha     all versions
 
SOURCE:     Compaq Computer Corporation
 
SYMPTOM:
 
An attempt to do a PCSI PRODUCT REMOVE of UCX v4.2 fails with an error
similar to the following:
 
    %DCL-E-OPENIN, error opening PCSI$SOURCE:[000000]CLEAN_SDA_HELP.COM; as
    input
    -RMS-F-DEV, error in device name or inappropriate device type for
    Portion done: 10%
    %PCSI-E-EXERMVFAIL, product supplied EXECUTE REMOVE procedure failed
    -RMS-F-DEV, error in device name or inappropriate device type for
    operation
    %PCSI-E-OPFAILED, operation failed
    Terminating is strongly recommended.  Do you want to terminate? [YES]
 
 
ANALYSIS:
 
This error is caused by a problem within the installation kit.
 
SOLUTION:
 
Answer no to the question "Do you want to terminate? [YES]"
 
Once UCX 4.2 is removed you should invoke CLEAN_SDA_HELP.COM to make sure
the help library doesn't contain a UCX module which was put there
incorrectly by past versions of UCX. How to do this is described below:
 
STEP 1
--------
Set default to the directory containing the procedure:
 
$ SET DEFAULT SYS$UPDATE
 
STEP 2
-------
Modify the following statement in the procedure:
 
$     LIBRARY /HELP /DELETE=UCX PCSI$DESTINATION:[SYSHLP]SDA.HLB
 
to:
 
$     LIBRARY /HELP /DELETE=UCX SYS$HELP:SDA.HLB
 
 
STEP 3
------
Now execute the procedure with the following command:
 
$ @SYS$UPDATE:CLEAN_SDA_HELP.COM
 
 
 Answer written or last revised on  7-JAN-2004 
