                                                             Technology Management Bureau


























                 Minnesota Year 2000 Project
                            Progress Report

                                  January 1999




Year 2000 Readiness Disclosure under the Year 2000 Information and Readiness Disclosure
Act, Public Law 105 271.



                                     Minnesota Year 2000 Project










                                Minnesota Year 2000 Project
                                                                    Progress Report


                                      Minnesota Department of Administration
                                                    Technology Management Bureau

                                                        Minnesota Year 2000 Project Web site:
                              http://www.state.mn.us/ebranch/admin/ipo/2000/2000.html

                                Minnesota Year 2000 Information and Referral Web site:
                                                                       http://www.y2k.state.mn.us


                                                                                January 1999












This information will be made available in alternate format (for example, large print or
cassette tape) upon request at 651.296.5643 or TTY 651.282.5599 or FAX 651.296.5800. This
document was created by the Technology Management Bureau, Minnesota Department of
Administration, 658 Cedar Street, 320 Centennial Office Building, St. Paul, Minnesota 55155.



                                                 Minnesota Year 2000 Project




                                               Table of Contents

 Executive Summary               ................................ ................................ ................................ ..... 2

 State Agency Year 2000 Progress                        ................................ ................................ .............. 5

     Agency Year 2000 Technical Progress..................................................................... 5
     Agency Budget Distribution..................................................................................... 10

 Collaboration ................................ ................................ ................................ .............. 11

     Outreach and Collaboration.................................................................................... 11
     Public Awareness Initiatives ................................................................................... 19

 Focus for 1999 ................................ ................................ ................................ ............ 21

     System Assurance.................................................................................................. 21
     Contingency Planning............................................................................................. 22
     Future Collaboration ............................................................................................... 24



                                                     Appendixes

Appendix A:                   Agency Risk Level Criteria and Year 2000 Agency Risk Report

Appendix B:                   Agency Mission Critical Custom Applications with Modification
                              Dates 1/1999 or Later

Appendix C:                   Minnesota Year 2000 Project  Contingency Planning
                              Checkpoint and Template













Technology Management Bureau                                       i                                                   January 1999



                                          Minnesota Year 2000 Project




                                                                  Executive Summary
  The Year 2000 Problem:  a technical problem, a business
               continuation problem, a community problem

The Year 2000 Problem continues to represent a unique challenge to Minnesota state and
local government, and the private sector. It is a problem that could affect the state's
infrastructure, economy, mission critical government services, and equipment that supports
the health, safety and well-being of our citizens, including the following:

         Utilities:  Electric, natural gas,                               Health:  Hospitals, nursing
         petroleum, telecommunications                                    homes, drinking water,
                                                                          pharmacies, health clinics,
              Government:  State and federal                              home care providers
              agencies, cities, counties, school
              districts, and townships                                    Small Business:  Retailers and
                                                                          manufacturing companies
        Public Works:  Waste water systems,
        traffic controls                                                   Transportation:  Rail,
                                                                           airline, bus, trucking,
              Public Safety:  9-1-1 public safety                          shipping/handling companies
              answering points, emergency
              services                                                    Food:  Grocery stores,
                                                                          agriculture and dairy industry
           Financial:  Banks, credit unions,
           investment firms                                               Education:  Schools, colleges,
                                                                          and universities


It is vital that citizens of Minnesota maintain a high level of confidence in government and
private industry's ability to continue providing services that citizens depend on and expect.
Government and private sector executive leadership is the "silver bullet" fix  to this
problem. Executive leadership must maintain urgency and ensure Year 2000 Project team
resources throughout the upcoming year.

The Minnesota Year 2000 Project collaborates with a variety of executive leadership
including:

6 Office of the Governor                                  6 Department of Administration, Year
6 Joint Legislative Year 2000 Task Force                        2000 Project Office
6 Minnesota State Legislature                             6 Year 2000 Project Steering Committee
6 Agency Heads                                            6 Information Policy Council
                                                          6 Agency Project Coordinators



Technology Management Bureau                              2                                      January 1999



                                      Minnesota Year 2000 Project


This report highlights the substantial progress made by the Minnesota Year 2000 Project
since its January 1998 Progress Report to the legislature. It also highlights future plans for
1999 in the areas of system assurance, contingency planning, and collaboration activities.

                          State Agency Year 2000 Progress

The Year 2000 Problem is a serious technical
problem affecting mission critical information             Compliance of Mission Critical Custom Applications
                                                                              As of December 31, 1998
resources that support services to citizens, and
includes hardware, packaged software, custom
applications, interfaces, and firmware ("Mission                                                         Modification
                                                               Compliant/                                In Progress
Critical Information Resources"). In 1996 the                 Modification                                   5%
                                                               Complete
State of Minnesota created a Year 2000 Project                    95%
Office and implemented a systematic approach
to address the technical problem.
                                                                                     Approximately 1,300 Applications
Highlights of state agency progress include:

    6 One hundred percent  of agencies have completed project design (inventory,
         assessment, and plan) for Mission Critical Information Resources that support service
         to citizens

    6 Ninety-five percent  of mission critical custom applications are Year 2000 compliant
         or have completed modifications and are completing verification testing

          Of the remaining five percent of the mission critical custom applications, ninety-
              eight percent have plans to be complete by March 1999 and the remaining plan to
              be complete by September 1999
          Interface and firmware system assurance will continue to be a primary focus
              given the state dependency on external information resources

                                      Collaboration

The ultimate goal of the Minnesota Year 2000 Project is to reduce the impact of the Year
2000 Problem on citizens. This requires continuation of government services, infrastructure
and economy, and above all  protecting the safety and well-being of citizens. To achieve
this goal, local units of government and private industry must also be addressing the Year
2000 Problem. And, citizens must be aware of the progress being made, community
preparedness plans, and the steps they should take individually to prepare for the Year 2000.
Consequently, outreach beyond state agencies and public awareness initiatives are required.

Highlights of these activities include:

    6 Outreach and Collaboration  to local government and private industry:



Technology Management Bureau                          3                                                       January 1999



                                        Minnesota Year 2000 Project



          Governor Arne H. Carlson's August 1998 urgency letter and Year 2000 Readiness
              Survey sent to over 9,000 local government officials
          Local Government Outreach Meetings held bi-weekly
          The League of Minnesota Cities' Year 2000 Action Guide distributed to cities,
              townships and school districts
          Year 2000 workshops held throughout the state for townships, cities, counties,
              school districts, municipal utilities, and small business
          Governor Arne H. Carlson's Year 2000 video and urgency letter sent to
              Minnesota Chambers of Commerce in December 1998
          Year 2000 Readiness Surveys sent to utilities, 9-1-1 public safety answering
              points, nursing homes, hospitals, municipal water supplies, and railroads

    6 Public Awareness Initiatives:
          Minnesota Y2K Information and Referral Web Site (http://www.y2k.state.mn.us)
          Minnesota Year 2000 Community Awareness Initiative Media Kit
          Year 2000 Information Kit and Referral Line (651.215.3871)
          Minnesota Year 2000 E-Mail Helpline (y2k@state.mn.us)

                                      Focus for 1999

State agency technical projects will focus on testing and system assurance in 1999. No matter
how well agencies have addressed the technical Year 2000 Problem, contingency plans and
funds must be available to handle emergencies that may occur due to the unanticipated
failure of Mission Critical Information Resources, as well as service providers and state
business partners. Failures of mission critical services would impact citizens and could cause
a large fiscal impact to the state due to liability. Consequently, Minnesota Year 2000 Project
focus for 1999 includes:

    6 System Assurance:
          Testing to reduce the probability of failure
          Auditing to further system assurance efforts

    6 Contingency Planning:
          Business Continuation plans to reduce the impact of internal business system and
              process failures
          Emergency Planning to address emergency preparedness problems posed by the
              Year 2000 Problem

    6 Future Collaboration:
          Community Preparedness through a collaboration of federal, state, and local
              government agencies, and the private sector
          Public Awareness Initiatives to maintain citizen trust







Technology Management Bureau                            4                                  January 1999



                                                                                                                               Minnesota Year 2000 Project


                                                                           State Agency Year 2000 Progress
In 1996 the State of Minnesota established the Minnesota Year 2000 Project Office ("the
Project Office") under the Department of Administration, to develop and coordinate the
overall statewide effort for executive branch agencies. The Project Office increases
awareness of the Year 2000 Problem, establishes and promotes best practices, consistent
milestones and manages common resources. State agency progress includes status on:

     6 Agency Year 2000 Technical Progress  and risks on project plans including
                                    modification and testing
     6 Agency Budget Distribution  for the Minnesota Year 2000 Project

                                                     Agency Year 2000 Technical Progress

The Year 2000 Problem is a serious technical problem affecting vital resources that support
services to citizens, including essential custom applications, computer hardware and
packaged software, interfaces, and firmware ("Mission Critical Information Resources"). The
Project Office defined and implemented a systematic approach to address the technical
problem and is tracking the progress by having agencies report updates quarterly.

Mission Critical Custom Applications

The goal of the Minnesota Year 2000 Project was to complete all modifications by December
31, 1998, leaving all of 1999 for testing and contingency planning. During the inventory
phase, state agencies identified approximately 1,300 mission critical custom applications and
discovered that many applications were already Year 2000 ready, only requiring validation.

                                                   Mission Critical Custom Applications                                                                                * One hundred percent  of
                                   with Y2K Modifications Completed as of December 31, 1998                                                                               agencies have completed
                                                                                                                                                                          project design (inventory,
                                                                                                                       98%    99%    100% 100%
                                   100%                                                                                                                                   assessment, and plan) for
                                                                   94%
                                                            81%           95%                                                                                             Mission Critical Information
                                           76% 78%
                                    80%                                                                                                                Projected
                                                                                                                                                       Modification       Resources that support
                                           75%       77%       81%
                                    60%                                                                                                                Complete
                                                                                                                                                       Reported by        services to citizens
                                                                                                                                                       Agencies
                                    40%                                                                                                                                * Ninety-five percent  of mission
                                                                                                                                                       Actual
                                                                                                      12/1998      
                                    20%                                                                                                                Modification       critical custom applications are
        Cumulative % Completed                                                                                                                         Complete
                                                                                                                                                       Reported by
                                                                           Modification Milestone                                                                         Year 2000 compliant or have
                                     0%                                                                                                                Agencies           completed modifications and
                                                                                                                                                                          are completing verification
                                           6/30/1998 9/30/199812/31/1998 3/31/1999 6/30/1999 9/30/199912/31/1999                                                          testing
                                                                   Quarter Ending
   3/31/1998 or earlier                                                                                                         Approximately 1,300 Applications       * Vendor product assessments
                                                                                                                                                                          are at risk and occasionally
                                                                                                                                                                          change due to on-going vendor
                                                                                                                                                                          non-compliance disclosures




Technology Management Bureau                                                                                                                      5                                               January 1999



                                            Minnesota Year 2000 Project


The following agencies are critical or have complex mission critical information systems.
(See Appendix A for a complete Risk Report of agencies including small agencies, councils,
boards and "other" state organizations not under the direct appointive control of the
governor.)

                                      Year 2000 Agency Risk Report

 RED = High Risk                                                     % Completion of          % Completion of
 YELLOW = Moderate Risk                                                    Modification of       Testing of
 GREEN = Low Risk                                                     Mission Critical        Mission Critical
   * = See Appendix B for Agency Mission                                    Information         Information
        Critical Custom Applications Which                                 Resources as        Resources as
        Missed the December 31, 1998 Milestone                              Reported by         Reported by
                                                                               Agency             Agency
                                 Agency
Accountancy, State Board of                                                      100                 100
Agriculture                                                                      100                 80
Attorney General, Office of the                                                  70 *                25
Auditor, State                                                                   90 *                50
Children, Families & Learning                                                    100                 100
Commerce                                                                         80 *                50
Corrections                                                                      92*                 92
Economic Security                                                                100                 80
Employee Relations                                                               90*                 70
Finance                                                                          100                 100
Governor's Office                                                                100                 100
Health                                                                           100                 75
Human Services                                                                   74 *                20
Investment, State Board of                                                       100                 100
Labor and Industry                                                                93                 65
Military Affairs, Department                                                      20                 20
MN Planning                                                                      100                 100
Natural Resources                                                                91 *                80
Office of Technology                                                             100                 100
Pollution Control Agency                                                         85 *                85
Public Safety                                                                    80 *                75
Public Service                                                                    50                 50
Public Utilities Commission                                                      100                 100
Revenue                                                                          87 *                87
Trade & Economic Development                                                     100                 70
Transportation                                                                   70 *                50
Treasurer's Office                                                               100                 65
Veterans Affairs                                                                 90*                 90


Technology Management Bureau                                6                                         January 1999



                                       Minnesota Year 2000 Project



Interface Progress

Interface Project Design (inventory, assessment, and plan) is complete and the majority of
modifications are complete. (See Appendix B for Mission Critical Custom Applications with
Modification Dates 1/1999 or Later.) Creating Year 2000 compliant systems requires end-to-
end testing of systems that will continue through 1999. The state is dependent on business
partners that agencies exchange data (interface) with, i.e. other state agencies, local and
federal governments, and the private sector. Other agency interface progress includes:

    6 Compiled state agency interface inventory that includes over 850 external interfaces
    6 Resolved interface discrepancies between state agencies
    6 Provided interface information required by the Federal General Accounting Office
    6 Assisted the Department of Finance's interface assessment for the Minnesota
         Accounting and Procurement System (MAPS)

Several state agencies have dependencies on the federal government interfaces and the State
of Minnesota continues to work with the federal government and the National Association of
State Information Resource Executives (NASIRE) to resolve interface discrepancies and
determine Year 2000 compliance. The Project Office collaborates with other states and the
federal government by participating in monthly multi-state telephone conferences facilitated
by John Koskinen, Chair, President's Council on Year 2000 Conversion. The interface
information will be of value during the statewide system assurance testing and contingency
planning which is a primary focus of 1999.

Firmware Progress

Equipment that contains embedded microprocessors
(firmware) is vulnerable to the Year 2000 Problem.
Industry market researchers estimate that 20 to 40 billion            Shortages of Resources
microprocessors exist in the world and that failure rates                     May Occur
can vary by industry. Reports predicting failure rates of 5           The Year 2000 Problem is
to 20 percent are common. The state is dependent on                   unique because everyone is
firmware but doesn't control vendor product compliance                sharing the same problem at
or modifications. The Project Office coordinated the                  the same time and needs the
                                                                      same resources. As organi-
state's firmware inventory and assessment and reports the             zations race to purchase
following:                                                            upgrades or replacements
                                                                      this year, suppliers may not
    6 One hundred percent of agencies have reported                   be able to meet the demand.
         that project design (inventory, assessment, and
         plan) is complete for firmware.

    6 Most agency vendor assessments have determined that mission critical equipment is
         compliant, although some vendors continue to make non-compliant disclosures.

    6 Much of the non-compliant equipment is non-mission critical office equipment and
         remediation efforts are not the priority since citizens or services are not at risk.


Technology Management Bureau                           7                                    January 1999



                                      Minnesota Year 2000 Project


Since firmware compliance can not always be determined or tested by agencies, future
vendor non-compliance disclosures could put critical systems at risk. The following are
examples of firmware to be replaced in 1999:

    6 The Departments of Agriculture and Public Safety have completed the assessment
         and have found non-compliant laboratory equipment critical for the safety of citizens
         which will be replaced and tested in the spring of 1999.

    6 The Department of Administration, the Department of Corrections, and the
         Department of Human Services are some agencies heavily concerned with facilities
         firmware, such as security systems, heating, ventilation, air conditioning and alarms.
         Staff has aggressively evaluated state buildings and developed field-testing
         procedures to identify problem areas. Some security panels, video, and audio
         equipment is non-compliant, options are being evaluated and fixes will be completed
         by the summer of 1999.

    6 The Department of Administration's Telecommunications Division has assessed its
         equipment, including network, modems, routers and voice mail systems. Non-
         compliant phone and voice mail systems will be upgraded and testing will be
         completed during the first quarter of 1999.

See the Collaboration  Section of this report for additional details on industries like utilities,
transportation and health that are exposed to firmware Year 2000 failures.

S ystem Assurance Progress

Auditing, assessing and testing Year 2000 Mission Critical Information Resources systems
and equipment are essential to reducing risk of failure. System assurance progress achieved
includes:

Year 2000 Audits and Assessments
Deloitte & Touche Consulting Group completed a risk assessment of seven critical agencies.
The risk assessment workplan was also used internally by the Project Office to assess 14
other agencies. Agency leadership and Agency Year 2000 coordinators reviewed the risk and
recommendations from the risk reports. Changes were made to agency projects to reduce the
risk.

The Governor's Executive Order 98-14 also requires internal auditors to assess Year 2000
projects. Audits, verification and validation will be a key activity for 1999. (See the inside
cover of this report for the Governor's Executive Order 98-14 .)








Technology Management Bureau                          8                                  January 1999



                                        Minnesota Year 2000 Project


Testing
Year 2000 testing of state applications
requires productivity tools and stand-
alone testing environments (non-
production systems where dates can be
changed). Community Funds were used
to purchase date simulation, code                            01/01/00 is Not the Only Date to Test
scanning and Client/Server assessment
tools. Stand-alone hardware and software                January 1, 2000, is not the only date of
were also purchased to set up mainframe,                concern. Here's just a sample of other
                                                        potential problem dates:
Client/Server, and mid-range platform
testing environments. Agencies also                          February 29, 2000.  Year 2000 is a leap year
independently set up stand-alone                             that systems may not recognize.
platforms for testing. (See Appendix A                       Any Day, 2000. January 1, 1900, was a
for agency testing progress.)                                Monday, but January 1, 2000, is a Saturday.
                                                             What day is 01/01/00?
Mainframe Testing                                            Event Horizon.  Many computer applications
Various agencies and divisions within the                    project into the future. Problems can occur
Department of Administration have                            with the first calculation of an event in the
collaborated to provide resources to                         new millennium.
coordinate the scheduling of mainframe                       Weird Dates. 9/9/99, 0000/00/00, 11/11/11,
application tests. Mainframe testing was                     are just a few examples of dates that
performed offsite on April 24 and                            programmers have used to mean everything
September 1-4, 1998. Seven state                             from missing information to a death sentence.
agencies participated and were able to                       Ambiguous dates such as these have been
test 16 applications. In all cases, state                    used when there is an assumption that the
                                                             date will resolve itself to a real date at some
agencies met their objectives with                           time in the future. There is no "one-size-fits-
positive results. (See the Focus for 1999                    all" solution for fixing these date issues,
Section of this report for future system                     except going through each application and
assurance plans.)                                            identifying them.




















Technology Management Bureau                            9                                              January 1999



                                                  Minnesota Year 2000 Project



                                 Agency Budget Distribution

 $28.7 million was
    appropriated for                                             Minnesota Year 2000 Project
                                                                        Budget Distribution
    Fiscal Years 1997-                                                            System
    1999.                                                                        Assurance
                                                                                   12%        Risk Assessments and Abatements
                                                                                                             6.5%
 Agencies also used
    operational funds
    to fix the problem,                                                                          MN Project Office
    estimated in                                                                                       3%
    January 1998 to be
    $22 million.                                                                                   Communication/ Public
                                                                                                         Awareness
                                                                                                             1.5%

                                   Agency Budget
                                      Requests
                                        77%




                         Agency Year 2000 Project Funds for Fiscal Years 1998-1999
                                 Agency Budget Request Total = $20,811,807.00
    Agency Budget Requests                      Funds                   Agency Budget Requests                        Funds
                                           Distributed                                                          Distributed
 Academy for the Blind, MN State               $118,225.00         Medical Practice Board                             $32,000.00
 Accountancy, Bd. Of                            $35,000.00         Minnesota Historical Society                       $20,000.00
 Administration, Dept.                          $95,255.00         Natural Resources, Dept.                     $2,923,000.00
 Administrative Hearings                       $124,908.00         Nursing  Brd of                                    $15,000.00
 Agriculture Dept.                             $527,000.00         Nursing Home Adm. Brd                               $2,000.00
 Animal Health                                  $48,110.00         Ombudsman for Corrections                          $22,500.00
 Architecture, Bd. Of                           $35,000.00         Ombudsman for Mental Health, Of                     $3,150.00
 Children, Families, Learning                  $412,000.00         Public Service, Dept.                              $58,590.00
 Chiropractic, Bd. Of                           $49,865.00         Pharmacy, Board                                    $55,000.00
 Commerce                                       $75,000.00         Pollution Control Agency, MN                      $129,000.00
 Dentistry, Bd. Of                              $35,000.00         Psychology Bd. Of                                  $62,819.00
 Economic Security                        $2,636,000.00            Public Safety                                     $585,000.00
 Employee Relations                            $517,000.00         Racing Commission                                   $6,000.00
 Finance                                  $6,295,000.00            Revenue                                           $851,000.00
 Health Profess.                                $42,000.00         Secretary of State, Office                        $154,885.00
 Human Rights                                   $11,000.00         Social Work, Bd. Of                                $30,000.00
 Human Services Dept.                     $3,000,000.00            Tax Court                                         $112,000.00
 Judicial Standards                               $5,000.00        Transportation                               $1,393,000.00
 Labor & Industry, Dept. of                     $55,000.00         Water & Soil Resources Board                      $122,300.00
 Marriage and Family Therapy                    $18,000.00         Zoo, MN                                           $100,200.00



Technology Management Bureau                                      10                                                  January 1999



                                          Minnesota Year 2000 Project


                                                                         Collaboration
The ultimate goal of the Minnesota Year 2000 Project is to reduce the impact of the Year
2000 Problem on citizens. This requires continuation of government services, infrastructure
and economy, and above all  protecting the safety and well-being of citizens. To achieve
this goal, local units of government and private industry must also be addressing the Year
2000 Problem. And, citizens must be aware of the progress being made, community
preparedness plans, and the steps they should take individually to prepare for the Year 2000.
Consequently, essential elements of the Minnesota Year 2000 Project are:

    6 Outreach and Collaboration  beyond state agencies to local government, private
         industry, and citizens
    6 Public Awareness Initiatives  to increase public trust

                                  Outreach and Collaboration

A variety of outreach techniques have been used by the Minnesota Year 2000 Project
including mailings, pamphlets, presentations, surveys, and workshops. Highlights of
activities include:

                                 Local Government

The Minnesota Year 2000 Project has participated in outreach activities for cities, counties,
school districts, and townships in partnership with state agencies and local government
associations with three goals in mind:

    6 to increase urgency and awareness  of the Year 2000 Problem's scope and complexity
    6 to encourage collaboration and consistency
    6 to provide project management resources and training

Urgency and Awareness
Many techniques have been used to increase urgency and awareness of the Year 2000
Problem among local units of government. Highlights of these activities include:

    6 Governor Arne H. Carlson's August 1998 urgency letter and readiness survey mailed
         to over 9,000 local government officials including:

          City administrators and mayors
          County administrators and boards
          School district superintendents and boards
          Township clerks and boards
          Police, sheriffs, and fire departments

    6 The Office of the State Auditor's 1998 audits of local government included a Year
         2000 Questionnaire


Technology Management Bureau                              11                         January 1999



                                        Minnesota Year 2000 Project



    6 Year 2000 information was distributed at annual conferences for cities, counties,
         school districts, and townships
    6 Presentations were made to a variety of local government personnel including
         auditors, county administrators and commissioners, government financial officers,
         and township clerks
    6 Grants were awarded to distribute the Minnesota Year 2000 Project Best Practice
         Handbook to cities, counties, school districts, and townships
    6 Year 2000 awareness was increased through pamphlets, newsletter articles, E-mail
         Helpline, and web site

Collaboration and Consistency
Promoting collaboration among local units of government and state agencies is key to
success. Bi-weekly meetings of state and local government representatives are being held to
discuss and implement a coordinated approach to the Year 2000 Problem, and share tools,
resources and information regarding upcoming events. The Intergovernmental Information
Systems Advisory Council (IISAC) facilitates these meetings which include representatives
from:

    6 Minnesota Year 2000 Project Office, 6 State agencies, including the Department
         Department of Administration                         of Administration, Minnesota Office of
    6 League of Minnesota Cities (LMC)                        Technology, and the Minnesota
    6 Association of Minnesota Counties                       Department of Children, Families and
    6 Minnesota Association of Townships                      Learning (CFL)

Project Management Resources and Training
A number of initiatives have been implemented that address local government's need for
project management resources and training:

    6 The LMC implemented its "Cities Aware, Cities Prepared" awareness campaign, and
         developed and distributed its Year 2000 Action Guide. LMC's Year 2000 Action
         Guide was also distributed to school districts and townships, and is available to other
         local units of government from LMC's web site at: http://www.lmnc.org/.

    6 LMC conducted a series of nine workshops in seven cities throughout Minnesota
         from November through December 1998 that were attended by approximately 300
         local government officials.

    6 A full day Year 2000 contingency planning workshop was held at the November
         1998 Minnesota Computer Symposium and sponsored by IISAC, CFL, and the
         Project Office. Over 100 school district and local government personnel attended.

    6 January 13-14, 1999, Year 2000 video conference training sessions were held at ten
         locations throughout Minnesota for local government and were sponsored by LMC,
         IISAC, and the Minnesota Association of Townships.




Technology Management Bureau                            12                                     January 1999



                                         Minnesota Year 2000 Project


    6 The Minnesota Department of Human Services will sponsor an AS/400 test lab in
         1999 for county system testing free of charge. In the spring of 1998, the Department
         furnished every county with two copies of the Minnesota Year 2000 Project Best
         Practices Handbook  and is providing technical assistance on request.

    6 Workshops targeted for school districts are scheduled to be held in February 1999 at
         several locations in Minnesota and are sponsored by the Minnesota Department of
         Children, Families and Learning.

                                     Utilities

Knowledge of utility providers' Year 2000 Readiness, and contingency plans are important
to business continuation plans for government and private sector business as well as
community preparedness. Highlights of activities include:

    6 Minnesota Department of Public Service launched an investigation under Docket No.
         U-999/DI-98-430 to assess the Year 2000 Readiness of Minnesota natural gas,
         electric, telecommunication, and petroleum companies. Public Service sent surveys to
         over 300 utility organizations, and on November 13, 1998, submitted its Report of
         Investigation and Recommendations Regarding Year 2000 Status of Energy and
         Telecommunications Providers in Minnesota to the Minnesota Public Utilities
         Commission. (View survey results and the Department's report on its web site at:
         http://www.dpsv.state.mn.us/.)

    6 Public hearings were held by the Minnesota Public Utilities Commission (PUC) in
         September 1998 and the Commission intends to follow up with additional hearings.
         (Read more regarding PUC's efforts on its web site at:
         http://www.state.mn.us/ebranch/puc/default.htm.)

    6 The Joint Legislative Year 2000 Task Force invited many utility companies to testify
         at several hearings held throughout 1998.

    6 Presentations were made to the Minnesota Rural Electric Association Year 2000 Task
         Force by the Project Office and Public Safety's Division of Emergency Management.

    6 The Minnesota Office of Technology participated in Year 2000 workshops for the
         Municipal Utilities Association members.

                                 Public Safety

State and local government correctional facilities and public safety answering points (PSAPs)
that handle 9-1-1 emergency response systems are critical to citizen safety and are vulnerable
to the Year 2000 problem. Outreach and awareness activities include:



Technology Management Bureau                             13                             January 1999



                                       Minnesota Year 2000 Project


    6 Several awareness mailings were sent to PSAPs during 1998 by the Departments of
         Administration and Public Safety.

    6 In December 1998, Elaine S. Hansen, Commissioner of the Department of
         Administration, sent an urgency letter and Year 2000 Readiness Survey to the 122
         PSAPs. The mailing included a diagram depicting vulnerable points of 9-1-1 systems
         and the survey requests information on each of these points. Survey results are being
         tabulated and will be available through the Project Office.

    6 The Department of Corrections distributed Year 2000 information at the fall 1998 Jail
         Administrators Conference attended by city and county law enforcement personnel.

                         Emergency Management

Year 2000 compliance problems could potentially affect some of Minnesota's critical
infrastructure. The Department of Public
Safety's Division of Emergency Management                Community Preparedness Collaboration
(DEM) coordinates emergency management
activities with:

    6 The national level with the Federal
         Emergency Management Agency
         (FEMA), the American Red Cross,
         and many other federal agencies
         involved in disaster response;

    6 Minnesota state agencies; and

    6 City and county local emergency
         management directors.

DEM has worked to ensure awareness of the
problem among local emergency management directors by:

    6 Collaborating with the Metropolitan Emergency Managers Association and the
         Association of Minnesota Emergency Managers to coordinate distribution of Year
         2000 Emergency Planning information.

    6 Mailing a pamphlet entitled Y2K & Emergency Management, Information for
         Community Preparedness to local emergency managers in December 1998.

    6 Posting Year 2000 information on its web site at:  http://www.dps.state.mn.us/
         emermgt/y2k/index.html.

(See the Focus for 1999  Section of this report for more information on Contingency Planning
including Emergency Planning.)


Technology Management Bureau                           14                                        January 1999



                                       Minnesota Year 2000 Project




                                   Health

The Minnesota Departments of Health and Human Services continue to increase awareness
of the Year 2000 Problem among organizations that are important to the health of
Minnesotans:

    6 The Department of Health has sent Year 2000 Readiness surveys to 800 municipal
         water supplies, and 1,100 nursing homes, home healthcare providers, and hospitals.
         Results of these surveys will be posted on the Department's Year 2000 web site when
         available at:  http://www.health.state.mn.us/y2k/.

    6 The Department of Human Services works with approximately 63,000 health-related
         business partners and regulated entities, including clinics, HMOs, physicians,
         pharmacies, community and home-based services, childcare facilities, and residential
         program providers. The Department increases awareness among these groups through
         mailings, presentations, and its Year 2000 web site at:
         http://www.dhs.state.mn.us/its/y2k/.

                                 Education

Minnesota schools, colleges and universities may also be impacted by the Year 2000
Problem. Highlights of outreach activities include:

    6 Minnesota State Colleges and Universities (MnSCU) is directing the overall year
         2000 preparedness effort of community and technical colleges, and state universities.
         It provides technical assistance, communicates best practices, and coordinates efforts
         between the Academic Affairs, Facilities Management, Systems Office and Internal
         Audit functions within MnSCU. More information is available on its Year 2000 web
         site at:  http://www.mnscu.edu/.

    6 The University of Minnesota Year 2000 Project holds seminars, provides Year 2000
         tools and resources for university students, staff, researchers and faculty, and posts
         progress information on its web site at:
         http://www1.umn.edu/oit/year2000/research.html.

    6 The Minnesota Department of Children, Families and Learning is sponsoring
         workshops targeted for school districts which are scheduled to be held in February
         1999 at several locations in Minnesota.

    6 The Minnesota Year 2000 Project's Contingency Planning Guide and Template was
         distributed to all post-secondary educational institutions in the nation by the U.S.
         Department of Education in its Year 2000 readiness kit. The Department also held a



Technology Management Bureau                           15                               January 1999



                                          Minnesota Year 2000 Project


         national interactive video conference on December 7, 1998, in which Minnesota
         schools participated.

                                 Insurance Industry

The Minnesota Department of Commerce has taken steps to ascertain whether the Minnesota
insurance industry has adequately addressed the Year 2000 Problem:

    6 Since early 1997, the Department has incorporated a Year 2000 review as part of its
         regular financial examination of insurance companies. All domestic insurance
         companies have responded to Year 2000 questionnaires sent out by the Financial
         Analysis and Examination Section of Commerce's Insurance Division.
         Questionnaires have also been sent to vendors and entities that provide services to the
         insurance industry.

    6 Examinations conducted by the Enforcement Division Market Conduct Team have
         also included a review of Year 2000 Compliance along guidelines developed jointly
         with the National Association of Insurance Commissioners (NAIC).

    6 The Department continues to work with two NAIC Work Groups in addressing
         nationwide concerns on the Year 2000 issue. The Year 2000 Working Group
         continues its focus on compliance at the NAIC and each of the member states, while
         the newly formalized Year 2000 Industry Preparedness Task Force will focus on the
         industry side. Additional information can be found at the NAIC's web site:
         http://www.naic.org/1misc/y2k.htm.

                                 Financial Industry

The Department of Commerce's Financial Examinations Division supervises 374 state-
chartered banks, 140 credit unions, four trust companies, four certificate investment
companies, and numerous other finance-related licensees. The Department reports the
following:

    6 Banks.  The third phase of on-site examination for Year 2000 compliance is on target
         for completion by the end of the first quarter of 1999. This phase is the testing phase.
         Less than three percent of Minnesota's state-chartered banks have received a less than
         satisfactory rating at this time. Contingency planning and ascertaining the readiness
         of bank customers appears to be the two areas which banks are having the most
         difficulty with. Supervisory action and scheduled follow-up is in place for those
         banks exhibiting Year 2000 weakness to date.

    6 Credit Unions.  Minnesota's larger state-chartered credit unions are well on their way
         to being Year 2000 compliant with some testing remaining. Smaller credit unions
         have had to replace systems and many of them are now entering into the testing stage.


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                                         Minnesota Year 2000 Project


         An on-site examination has identified potential problem areas and monitoring is
         taking place.

                                   Environment

Waste water treatment systems and emissions monitoring equipment are examples of things
that affect our environment and could be impacted by the Year 2000 Problem. The
Minnesota Pollution Control Agency (PCA) is addressing this concern by:

    6 Adopting a Year 2000 Testing and Enforcement Policy and notifying facilities that
         release pollution into the air and water, and generate hazardous waste. Mailings of the
         policy to facilities were completed January 8, 1999. The policy may be viewed on
         PCA's web site at:  http://es.epa.gov/oeca/eptdd/ocy2k.html.

                                  Transportation

The Minnesota Department of Transportation (MnDOT) is taking the following steps to
assess its critical suppliers:

    6 In February 1998, MnDOT communicated with 22 railroads to determine the status of
         their Year 2000 efforts and has received eight responses as of December 1998.
         MnDOT's Office of Railroads and Waterways is continuing to track the railroads'
         Year 2000 progress and its impact on MnDOT.

    6 In August 1998, MnDOT sent out a survey to 945 of its most critical suppliers to have
         them confirm their Year 2000 readiness. MnDOT then sent out second notices to the
         55 percent who did not respond. As of December 30, 1998, 33 percent have not
         responded to the second notice.

    6 The Minnesota trucking industry's Year 2000 readiness is unclear. The Minnesota
         Trucking Association is beginning to become aware of the need to inventory and
         assess its routing and dispatching systems for Year 2000 issues.

    6 MnDOT has participated in outreach activities for local government, including
         awareness of potential Year 2000 impact on traffic lights.

    6 Learn more about MnDOT's Year 2000 activities on its web site at:
         http://www.dot.state.mn.us/finalmin/irm/y2k/index/html.

                                       Legal

Employing Year 2000 contracting techniques is a form of outreach and assists agencies in
assessing risks related to business partners. Contracting techniques include:


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                                        Minnesota Year 2000 Project




    6 Year 2000 warranty and dispute resolution language was developed by the
         Department of Administration and the Office of the Attorney General. In May 1997,
         Department of Administration Commissioner, Elaine Hansen, issued a directive that
         requires state agencies to incorporate Year 2000 Warranty Language into new vendor
         contracts, requests for bids, and requests for proposals for information resources
         and/or technology products and services.

    6 The Department of Administration handles a variety of contracts for state agencies in
         the executive branch. Some divisions, including Materials Management
         (professional/technical services contracts) and Real Estate Management (lease
         agreements) are employing the Year 2000 contracting techniques and communicating
         with business partners.

                                      Food

Many people do not realize that Minnesota's agricultural industry could potentially be
impacted by the Year 2000 Problem. For example, farmers use satellite-based global
positioning systems and computerized yield monitors. Food suppliers may be impacted by
Year 2000 failures in the transportation industry. The Department of Agriculture has initiated
its own Year 2000 awareness program for business partners and regulatory related entities
including:

    6 Newsletter articles, agency publications, trade newspapers and Year 2000 information
         on its web site at:  http://www.mda.state.mn.us/.

                                 Small Business

Several state agencies are reaching out to increase awareness and provide assistance to
Minnesota businesses. The following are highlights of these activities:

    6 Minnesota Technology, Inc., is holding workshops throughout the state for
         small/medium business and manufacturing companies which are designed to guide
         companies through the Year 2000 planning process. As of November 1998, 13
         workshops have been conducted with nearly 350 attendees from Minnesota
         companies. Over 7,000 businesses were notified of these workshops through a
         September 1998 mailing. Minnesota Technology, Inc., also provides a comprehensive
         information packet that can be obtained by telephoning 1.800.325.3073 or by
         accessing its web site at:  http://www.minnesotatechnology.org/.

    6 Governor Arne H. Carlson provided a Year 2000 video and urgency letter for
         Minnesota businesses which was distributed to Chambers of Commerce in December
         1998.



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                                         Minnesota Year 2000 Project


    6 Minnesota Office of Technology has designed a Year 2000 Information Kit for
         businesses which can be obtained by telephoning its Year 2000 Referral Line at
         651.215.3871, or by visiting the Office's web site at:  http://www.ot.state.mn.us/.

    6 Minnesota Department of Labor & Industry has designed a small business pamphlet,
         distributed newsletter articles to safety professionals, and includes Year 2000
         information on its web site at:  http://www.doli.state.mn.us/y2k.html.

    6 The Project Office and many other state agencies have participated in private sector
         Year 2000 user groups and presentations for a variety of private sector organizations.

                                 Public Awareness Initiatives

Increasing public awareness and trust by communicating information regarding state agency
progress and activities is important to the
success of the Minnesota Year 2000 Project.
Highlights of Public Awareness Initiatives
include:

Agency Public Awareness Activities                                       "The public has heard or read
Part of each state agency's Year 2000 project                           about many potentially serious
                                                                   impacts resulting from Year 2000
in the executive branch is to increase                                             problems...
awareness among those individuals/
organizations that the agency regulates,                                 Governmental bodies can be
licenses, audits, sets policy, or influences.                              authoritative voices in the
                                                                        educational effort necessary to
Agencies report public awareness activities to                            allow people to reasonably
the Project Office. Many state agencies have                               assess their personal risk
posted Year 2000 web sites that include this                                       exposure."
information. (See the Outreach and                                      The Department of Public Service
Collaboration  Heading in this Section for                                 Report of Investigation and
highlights of this activity.)                                           Recommendations Regarding Year
                                                                            2000 Status of Energy and
                                                                        Telecommunications Providers in
Minnesota Year 2000 Project Web Site                                       Minnesota submitted to the
A web site sponsored by the Project Office                                  Minnesota Public Utilities
that features a State Agency Progress section,                    Commission, Docket No. U999/DI-98-
                                                                            430, November 13, 1998
project newsletters, resources and tools, and
current activities at:  http://www.state.mn.us/
ebranch/admin/ipo/2000/2000.html.

Minnesota Y2K Information and Referral Web Site
A web site co-sponsored by the Project Office and the Minnesota Office of Technology that
provides links to Year 2000 activities of state agencies, local government, and private
industry at:  http://www.y2k.state.mn.us.





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                                      Minnesota Year 2000 Project


Minnesota Year 2000 Community Awareness Initiative Media Kit
A communicators group made up of representatives from the Project Office, local
government associations and the Minnesota Office of Technology have sponsored this public
awareness initiative. The media kit, which includes background information on the Problem,
encourages the media to assist in building citizen awareness of Year 2000 Problem in their
communities. This kit was distributed in December 1998 and will be followed by regular
updates. It is available on the Project Office's web site.

Year 2000 E-Mail Helpline
The e-mail helpline is sponsored by the Project Office and is used to support state agency
projects and to answer questions from Minnesota citizens, local government, and private
industry at:  y2k@state.mn.us.

Minnesota Year 2000 Project News
A bi-monthly newsletter sponsored by the Project Office, which reports on project activities
and is available on the Project Office's web site.

Minnesota Year 2000 Infoflashes
E-mails highlighting upcoming events, activities, and resources. Infoflashes are posted to the
Bulletins section of the Project Office's web site.

Year 2000 Information Kit and Referral Line
The Minnesota Office of Technology has sponsored a Year 2000 Information Kit for Citizens
which is available on its web site at http://www.ot.state.mn.us/ or by telephoning its Year
2000 Referral Line at:  651.215.3871.

Miscellaneous Activities
The Project Office and many state agencies routinely grant interviews with the press, answer
local and national Year 2000 Readiness surveys, and handle citizen requests for information.


















Technology Management Bureau                          20                             January 1999



                                       Minnesota Year 2000 Project




                                                                      Focus for 1999
State agencies' technical projects will focus on testing and system assurance in 1999. No
matter how well agencies have addressed the technical Year 2000 Problem, contingency
funds and plans must be available to handle emergencies that may occur due to the
unanticipated failure of hardware, packaged software, custom applications, interfaces, and
firmware ("Mission Critical Information Resources"), as well as service providers and state
business partners. Failures of mission critical services would impact citizens and could cause
a large fiscal impact to the state due to liability. Consequently, Minnesota Year 2000 Project
focus for 1999 includes:

    6 System Assurance  including testing and auditing
    6 Contingency Planning  including business continuation and emergency planning
    6 Future Collaboration  including community preparedness and public awareness

                                  System Assurance

The modification milestone of December 31, 1998, was set to allow a 1999 focus on system
assurance including testing and interfaces on a variety of dates. Since most custom
applications are compliant, state agencies will be in a good position to test throughout 1999.
(See System Assurance Progress  in the State Agency Year 2000 Progress  Section for further
detail.) Future activities include:

    6 Testing  to reduce the probability of failure
    6 Auditing  to further system assurance efforts

Testing

Agencies are collaborating with each other, federal and local government agencies and
business partners to plan end-to-end testing of systems and interfaces using a variety of test
dates. Some agencies are staffing projects with third-party testers or utilizing independent
verification and validation services. In order to provide resources for much more
comprehensive testing in 1999, a local mainframe testing environment is being set up in the
Department of Administration InterTechnologies Group data center specifically for Year
2000 testing. Testing in the new environment is scheduled to begin in March 1999 and will
continue through the end of 1999.

Auditing

Agencies are required to use internal auditors to audit methods and outcomes of system
renovations and replacements. The Governor's Executive Order 98-14 requires internal
auditors to assess Year 2000 Projects. (See the Governor's Executive Order 98-14  located on
the inside cover of this report.). In addition to current testing plans, the Project Office will
evaluate independent verification and validation services to determine potential effectiveness
for minimizing agency risk.


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                                      Minnesota Year 2000 Project




State agencies that have met Year 2000 project milestones will be asked to complete a
Year 2000 Statement on Readiness. This document is currently being used by agencies and
the Project Office as a Year 2000 assessment and information-gathering tool. The Project
Office will use this document to assess the readiness and progress of agencies and to identify
agency risks, abatements, and contingency plans. (See Appendix A for further detail.)

                                 Contingency Planning

As state agencies complete modifications and testing to reduce the probability of failure, they
must also reduce the impact of potential failure through contingency planning. The state must
be prepared to handle service interruptions caused by Mission Critical Information Resource
failures. Following business best practices, agencies are revisiting and updating business
continuation plans for the Year 2000 Problem. The state's experience and success in
preparing and responding to emergencies and disasters provides a solid foundation for Year
2000 emergency planning. Although the foundation exists, contingency planning will require
a major work effort in 1999. The essential focus for 1999 includes:

    6 Business Continuation  plans to reduce the impact of internal business system and
         process failures
    6 Emergency Planning  to address emergency preparedness problems posed by the
         Year 2000 Problem

Business Continuation

Organizations create business continuation plans to reduce the impact of internal business
systems and process failures. One hundred percent Year 2000 compliance is NOT attainable
for any organization or cannot be guaranteed due to a number of project complexities
including:
                                     Increasing
      Late project starts            Probability of                                    1.  Reduce the
      Modifications of mission Failure                                 HIGH RISK       probability of Year
                                                                                       2000 failure through
         critical resources                                                            Year 2000 Project
                                                             Office
      Limited testing                                                                  Assessment,
                                                       Equipment                       Modification and
      Non-compliant business                                                           Testing.
         partners and service                                            Power &       2.  Reduce the impact of
         providers                                                       Utilities     Year 2000 failure
                                                                                       through Contingency
      Misinformation                                                                   Planning.
         regarding vendor                                                              3.  Increase trust and
                                                                                       reduce panic of MN
         products and lack             GOAL:                                           citizens through
         of ability to test               MINIMIZE RISK                  Increasing    community
                                                                         Impact        preparedness.
                                                                         of Failure










Technology Management Bureau                           22                                           January 1999



                                                Minnesota Year 2000 Project


The Minnesota Year 2000 Project Contingency Planning Guide and Template was developed
and distributed to agencies in the spring of 1998. The guide contains information on:

    6 types of contingency plans required
    6 elements of a successful plan
    6 steps to achieve a plan
    6 sample plans

The Minnesota Year 2000 Project's Contingency Planning Guide and Template was
distributed to all post-secondary educational institutions in the nation by the U.S. Department
of Education in its Year 2000 readiness kit. Agencies were required to complete a
Contingency Planning Checkpoint in June 1998. (See Appendix C for more detail on the
Contingency Planning Template and Checkpoint.)

While most agencies have contingency plans in place, many need to be assessed for the Year
2000 Project. Agencies will be requested to provide progress on contingency planning. A
Year 2000 Project milestone has been set for June 30, 1999, to have completed all internal
business and external contingency plans. (See Appendix A for agency progress details on
contingency planning.)

Emergency Planning

Analysis of agency contingency plans will be important to Emergency Planning and
Community Preparedness. Public Safety's Division of Emergency Management (DEM) is
working with business and government representatives on all levels to identify and address
emergency preparedness problems posed by Year 2000 issues. The following is a general
outline of preparedness activities that are planned:


                    Minnesota Year 2000 Emergency Planning Timeline


  Sept. 1998     Dec. 1998           Mar. 1999            June 1999       Sept. 1999        Dec. 1999 Mar. 2000

                     Information Gathering


                                       Risk Assessment                  Ongoing Assessment of Plans


                                                                                    Coordinate Resources &
                                                                                            Response













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                                     Minnesota Year 2000 Project


Information Gathering
DEM will gather information from utilities, businesses and
government agencies, including their level of Year 2000                                     "The best emergency
                                                                                            planning is based on
preparedness, current projections for problems, contingency                                   reliable, accurate
plans, and available resources in the event of problems. DEM                                information and uses
will also gather assessments of local emergency managers                                     standard planning
                                                                                                    practices."
regarding their community's critical infrastructure preparedness.                          -Tony Schramel,
                                                                                           All Hazards
Risk Assessment                                                                            Emergency Planner,
                                                                                           Division of Emergency
Based on the information gathered, DEM will assemble a                                     Management, Dept. of
composite statewide risk assessment of the Year 2000 Problem.                              Public Safety
New information will continue to be gathered and reassessment
of risk will be ongoing.

Coordinate Resources and Response
DEM will coordinate staging of support resources. A public information hotline will be
opened at the State Emergency Operations Center (SEOC) to provide preparedness support
for citizens. The SEOC will be partially activated and DEM staff will be on hand on New
Year's Eve to coordinate assistance to any communities impacted by Year 2000 Problem
events. Response activities will continue into 2000 as needed.

                                 Future Collaboration

Given its potential impact on Minnesota citizens, the business continuation problem
translates into a community problem. As a result, essential elements of a successful transition
to the new millennium include a collaboration of several organizations promoting:

    6 Community Preparedness  through a collaboration of federal, state, and local
         government agencies, and the private sector
    6 Public Awareness Initiatives  to maintain citizen trust

Community Preparedness

Preparing communities for potential impacts of the
Year 2000 Problem requires a collaboration of                                              Federal
state, local, and federal government agencies.                                           Government
Public Safety's Division of Emergency
Management (DEM) works closely with the state                                              State
agencies and local emergency management                                              Government
directors in each of Minnesota 87 counties and                                              DPS
hundreds of cities to prepare their communities for                                         DEM
                                                                    Critical Services                      Local
all disasters, including Year 2000 problems.                        & Infrastructure                   Government
Additionally, DEM coordinates on the national                           Providers
level with the Federal Emergency Management Agency (FEMA), the American Red Cross,
and many other federal agencies to prepare for disasters and provide additional resources
during disaster response and recovery.


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                                        Minnesota Year 2000 Project




Ideally, communities throughout the state, including every city, township and school district
within a county, should understand their role in Year 2000 community preparedness. They
should assemble and review their Year 2000 risks and collaborate with critical service
providers (i.e., utilities, telecom, their providers, etc.).

Public Awareness Initiatives

Public awareness initiatives to increase citizen awareness and trust will become increasingly
important throughout 1999. The Project Office will continue public awareness initiatives
currently in place, including web sites, pamphlets, and helplines. (See the Collaboration
Section of the report for more detail.)

Future Plans
A wealth of information is available through Internet web sites but many citizens lack access.
As citizens become more aware of the Year 2000 Problem's potential impact on their lives,
additional staffing for helplines may be required. The Project Office will continue to work
with agencies to increase activity and gather and report information to citizens. Additional
agency Year 2000 web sites and referral phone lines are being developed. The Project Office
shares this information with the Minnesota Office of Technology which is responsible for
increasing citizen and private sector awareness.

Based on resources and funding, the Project Office will expand its efforts and collaborate
with organizations to develop additional mechanisms to communicate Year 2000 information
to the public including:

    6 Provide written materials for libraries, local government offices or other community
         locations for convenient alternative access
    6 Create citizen (800) telephone Year 2000 referral helpline for directing questions to
         agency resources
    6 Use existing mailings of state agencies to disseminate information in addition to
         newsletters and media kits
    6 Promote local Year 2000 community preparedness meetings and encourage the
         development of community informational pamphlets

The details of these mechanisms are not yet defined and will require additional planning in
1999. State agencies, local government associations and private sector service providers have
been cooperating and collaborating to be part of the solution for Minnesota.









Technology Management Bureau                            25                           January 1999



