
                  IBM (R) Personal Software Products

         DDDD  EEEEE V   V EEEEE L      OOO  PPPP  EEEEE RRRR
         D   D E     V   V E     L     O   O P   P E     R   R
         D   D EEEE  V   V EEEE  L     O   O PPPP  EEEE  RRRR
         D   D E      V V  E     L     O   O P     E     R  R
         DDDD  EEEEE   V   EEEEE LLLLL  OOO  P     EEEEE R   R

 SSSS U   U PPPP  PPPP   OOO  RRRR  TTTTT        N   N EEEEE W   W  SSSS
S     U   U P   P P   P O   O R   R   T          NN  N E     W   W S
 SSS  U   U PPPP  PPPP  O   O RRRR    T          N N N EEEE  W W W  SSS
    S U   U P     P     O   O R  R    T          N  NN E     W W W     S
SSSS   UUU  P     P      OOO  R   R   T          N   N EEEEE WW WW SSSS

========================================================================
1994 Issue 6                                                 13 May 1994
========================================================================

                              +----------+
                              | Contents |
                              +----------+

The table of contents contains search codes for going directly to items
that interest you.

                                                            Search Codes
                                                            ------------

o  PSP Developer Support News Begins Its Second Year            dsnyear2
     Message from the editor.

o  Sources & Solutions 1994 Advertising Information             ssolad
     What Sources & Solutions is. Who should advertise. Why
     advertise? Demographics. Mechanical requirements. Printing
     specifications. Shipping instructions. Advertising rates.
     Closing dates. Insertion order forms and more information.

o  Additional Copies of Sources & Solutions are Available       ssolx
     Fax number to call to request more copies.

o  IBM Developer Assistance Program Workshop: DCE Hands-On      wkshpapp
   Application Programming for OS/2, AIX, and Windows
     Overview. Objectives. Audience. Benefits. Prerequisites.
     Topics. Cost. Schedule. Location. Registration. Contact
     for more information.

o  IBM Developer Assistance Program Workshop: OS/2 DCE          wkshpdce
   Installation and Administration
     Overview. Objectives. Audience. Benefits. Topics. Cost.
     Schedule. Location. Registration. Contact for more
     information.

o  MXGA Extends OS/2 PM or Windows Desktop Across Multiple      deskext
   Monitors
     Multiple-instance XGA (MXGA) device drivers. Monitor
     configurations. Resolutions and colors. MXGA setup in OS/2
     and Windows. Available from Nth Graphics. Current offerings
     from Nth Graphics. Contact for more information.

o  Device Driver Workshops in High Demand!                      drivshop
     6 June PDD workshop filled to capacity. Sign up now for 7
     November PDD workshop! How to obtain workshop information.

o  Device Driver Support Team Progress Report                   teamdd
     DDK Version 1.2. Free one-week workshops. Device-driver
     evangelists. OEM hardware compatibility list. Hardware
     vendors come to Boca Raton. Logo programs, ad space,
     exhibit space. DUDE and voice contact information.

o  IBM Offers No-Cost Licensing of Ultimotion Video Standard    udvstd
     No-cost licensing of Ultimotion digital video compression
     algorithm. Plus, beta version of Ultimotion decompressor
     for Windows. Video IN/2. Ultimotion Development Kit.
     Contacts for more information.

o  Student/Faculty Price for The Developer Connection for OS/2  stufac
     Overview of The Developer Connection. Price. Order form.
     Volume 3 content list.
     NOTE: This item is 397 lines long.

o  Reminder: Special Price for The Developer Connection is      dcusdap
   Available to US DAP Commercial and Premier Members
     Prices for Commercial and Premier members. Criteria for
     becoming Commercial or Premier member. Contact information.

o  TCP/IP Application Partners Program for TCP/IP for OS/2 and  partcpip
   DOS/Windows
     How to qualify. TCP/IP Application Partners Catalog.
     Contact for more information.

o  IBM OS/2 2.1 for Windows ServicePak (XR06300) Now Available  spos2win
     OS/2 products to which the ServicePak applies. Ordering
     the ServicePak. Downloading electronically. Ordering via
     800 number.

o  IBM PC DOS 6.3 Offers Integrated Data Compression,           dos63ann
   Improved Memory Management
     Overview. Integrated data compression and pen support.
     Eight full-featured utilities. SuperStor/DS. Multiple
     configuration support. RAMBoost. Central Point Backup.
     IBM AntiVirus. Additional enhancements. Prices and how to
     acquire.
     (See next item for announcement details.)

o  IBM PC DOS 6.3 Announcement Details                          dos63dtl
     New features in DOS 6.3. DOS 5.02 still available.
     AccessDOS 1.1. Description of enhancements. Hardware
     requirements. Software requirements. Definitions of terms.
     IBM technical support. Corrective service. Problem
     determination procedures. Electronic bulletin-board
     systems. Packaging. Program upgrade. Ordering information
     and charges.
     NOTE: This item is 635 lines long.

o  PC DOS 6.1 to 6.3 Upgrade Promotion                          promodos
     Free via e-mail systems, or 24.95 USD for diskettes.
     DOS 6.1 prerequisite. Offer expires 30 September 1994.

o  PC DOS Beta Test Participants Wanted                         betados
     Membership process for USA and Canada. Membership process
     for Europe, Middle East, Africa.

o  IBM Restructures Technical Support for Software to Provide   suptall
   Consistent Services Across All Platforms
     Elements of new structure. Platforms supported. IBM
     Support Family. Core services. Base and enhanced support.
     On-site support.

o  Comprehensive Technical Support Structure Announced          suptstr
     Enhancements to technical support structure. Personal
     Systems Support Family. Technical support structure.
     (See next item for more information about Personal Systems
     Support Family.)

o  IBM Announces Personal Systems Support Family                suptpssf
     Overall services. Core services: Support Line and Support
     Line Selectable Options, Consult Line, House Call, Forum.
     Additional services: Customer Application Assistance,
     Technical Connection Personal Software CD-ROM, IBM Personal
     Systems Technical Solutions Magazine, Desktop Application
     Support, Technical Education. One-stop shopping. Support
     services for complex applications. BESTeam participation.
     Contact for more information.
     (See next item for full details.)

o  IBM Personal Systems Support Family, Withdrawal of            suptdtl
   SystemXtra for Personal Systems, and New Technical Support
   Structure for Personal Systems
     Abstract. Project office. Program services. Getting-
     started period. Personal Systems Support Line. Per-incident
     service. Standard service. Premium service. Personal
     Systems Consult Line. IBM House Call. Personal Systems
     Forum. Personal Systems Customer Application Assistance.
     Personal Systems Technical Connection Personal Software
     CD-ROM. IBM Personal Systems Technical Solutions magazine.
     Personal Systems Desktop Application Support. Personal
     Systems Technical Education Coupons. General terms and
     conditions. Satisfaction guarantee. Additional terms and
     conditions: scope of services, IBM responsibilities, and
     customer responsibilities. Charges. Supported products.
     NOTE: This item is 1,520 lines long.

o  Technical Support Announcement Questions and Answers         suptqa
     General issues. Base and enhanced technical support. One-
     Time Charge and Monthly License Charge models. Critical
     situation process. IBM Support Family. Support Line. IBM
     Support Family administration and billing. Pricing.
     NOTE: This item is 805 lines long.

o  Immediately Available VisualAge Wins Customer Approval       agevis
     Overview. Object Connection Program. Customers cite
     benefits. Structured for multiple platforms. Technical
     detail. Product family.

o  VisualAge General Information                                vainfo
     Description. Components and support. Two versions of
     VisualAge. Key reasons to use VisualAge. Database support.
     VisualAge Team support. VisualAge positioning vis-a-vis
     Highpoint and AD-Cycle.

o  IBM Object Connection for VisualAge                          visobj
     Purpose of program. Eligibility. Membership benefits.
     Membership process.

o  IBM Opens LAN Systems Integration Test Lab to Customers      lancust
     Overview of offering. Compatibility testing in replicated
     environment. Test IBM or third-party software. Contact
     for more information.

o  Open Blueprint: A Guide to Distributed Computing             bluedc
     Structure of components for industry-standard
     client/server applications. Concerted effort to ascertain
     most widely accepted standards. Extensive questions and
     answers about business value, IBM commitment, standards,
     related IBM strategies, IBM products/platforms
     relationships, software vendor relationships, other
     industry infrastructures, and support.
     NOTE: This item is 639 lines long.

o  IBM Announces Record Attendance at Developer Conference      sfoti
     2300-plus attendees at San Francisco Technical
     Interchange. Comments by Reiswig, Mills, and Haile.
     Innovative products featured. Conference attendees
     praise the Interchange.

o  IBM PSP 1994 Trade Show Schedule                             showpsp
     List of trade shows in which IBM PSP is participating
     through the end of July.

o  Calling Team OS/2 for COMDEX/Spring '94, 22-26 May, Atlanta  teamcall
     What we do. What you'll get. What you do. How to
     volunteer. Team OS/2 suite at COMDEX.

o  IBM Participation in COMDEX/Spring '94, 23-26 May, Atlanta   partdex
     Overview of COMDEX. IBM Community exhibit. IBM speakers
     and panels.

o  1994 Client/Server Database Conference, 13-17 June,          csconf
   New Orleans
     Overview. Five days, new topics. Over 75 mini-classes.
     Conference highlights and benefits. Much more for '94.
     Three vital conference theme areas. Two targeted
     conference tracks. Exposition of software providers.
     Seven keynote speakers. Find harmony in New Orleans.
     Registration. Fees. Accommodations. Save on air travel.
     More information.

o  1994 APPC/APPN Technical Conference, Boston in July,         apconf
   Amsterdam in September
     Overview. Dates and cities. Audience. Highlights. Topics.
     Cost. Venues. Registration.

o  OS/2 World Conference & Exhibition, 19-22 July, Santa        worldos2
   Clara, California
     Overview. Eight technical tracks. Objective, balanced
     faculty. Spend the year using what you've learned. Proven
     sponsorship. OS/2 World Products Exhibition. Tutorial
     sessions. Keynote address. Opening night reception.
     Conference agenda. Registration fees. Early registration.
     Cancellations. Where to check in. Travel information.
     Three easy ways to register. Contact for more information.

o  Coming This Fall /2 Atlanta: IBM OS/2 Technical Update '94,  tuatl
   11-14 September, Georgia World Congress Center
     Brief announcement. Contact for registration and
     information.

o  Third Annual ColoradOS/2 Developers Conference,              os2colo
   30 October - 4 November, Colorado Springs
     Preview for DSNEWS readers. Five leading speakers. 40+
     presenters, 80 topics. Topics for everyone. Stellar
     presenters. Brochure due in July. Brochure text also on
     CompuServe. Registration. Where will you be?

o  IBM Product Information Now Available on Internet            inetprod
     Announcements and press releases. Where to find the
     IBMLink Gopher server. Accessing Gopher.

o  Latest List of OS/2 2.1 Books                                booklist
     NOTE: This item is 428 lines long.

o  Subscription Information for The Developer Connection for    subdcos2
   OS/2 and the IBM Device Driver Source Kit (DDK) for OS/2
     Worldwide phone and fax numbers for ordering.

o  800 Phone Numbers                                            800nos

o  Trademarks, Registered Trademarks, Service Marks             tmarks

                            +-------------+
                            | Back Issues |
                            +-------------+

The file names, dates, and number of pages for all issues thus far are
as follows.

1993
Issue  Date       Zipped       ASCII        .INF        .PS        Pages
-----  ----       ------       -----        ----        ---        -----
  1    17 May 93  dsn93a.zip = dsnews.93a                           52
  2    15 Jun     dsn93b.zip = dsnews.93b                           50
  3    15 Jul     dsn93c.zip = dsnews.93c                           62
  4    23 Jul     dsn93d.zip = dsnews.93d                           48
  5    16 Aug     dsn93e.zip = dsnews.93e                           29
  6    15 Sep     dsn93f.zip = dsnews.93f + dsn93f.inf              47
  7    15 Oct     dsn3ga.zip = dsnews.93g                           63
                  dsn3gi.zip =              dsn93g.inf
                  dsn3gp.zip =                          dsn93g.ps
  8    15 Nov     dsn3ha.zip = dsnews.93h                           34
                  dsn3hp.zip =                          dsn93h.ps
  9    15 Dec 93  dsn3ia.zip = dsnews.93i                           46
                  dsn3ii.zip =              dsn93i.inf
                  dsn3ip.zip =                          dsn93i.ps

1994
Issue  Date       Zipped       ASCII        .INF        .PS        Pages
-----  ----       ------       -----        ----        ---        -----
  1    17 Jan 94  dsn4aa.zip = dsn4a.asc                            81
                  dsn4ai.zip =              dsn4a.inf
                  dsn4ap.zip =                          dsn4a.ps
  2    15 Feb     dsn4ba.zip = dsn4b.asc                            71
  3    15 Feb     dsn4ca.zip = dsn4c.asc                            70
     (two issues  dsn4bi.zip =              dsn4b.inf
      on 15 Feb)                          + dsn4c.inf
                  dsn4bp.zip =                          dsn4b.ps
                                                      + dsn4c.ps
  4    15 Mar     dsn4da.zip = dsn4d.asc                            58
                  dsn4di.zip =              dsn4d.inf
                  dsn4dp.zip =                          dsn4d.ps
  5    15 Apr     dsn4ea.zip = dsn4e.asc                           101
                  dsn4ei.zip =              dsn4e.inf
                  dsn4ep.zip =                          dsn4e.ps
  6    13 May     dsn4fa.zip = dsn4f.asc                           122

Explanation of names of zipped files for 1993 Issue 7 and later:

  DSNymA = Developer Support News 199y issue m ASCII (plain-text)
  DSNymI = Developer Support News 199y issue m .INF  (use OS/2 VIEW)
  DSNymP = Developer Support News 199y issue m .PS   (PostScript)

where y = last digit of year (3, 4, ...)
      m = issue represented as alpha (1=A, ..., 7=G, 8=H, ...)

For example, DSN3GI is 1993 issue 7 (=G), the 15 October issue, in .INF
format (after being unzipped).

                       +----------------------+
                       | Where to Find DSNEWS |
                       +----------------------+

Outside IBM
-----------

DSNEWS zipped files are found on several e-mail and BBS systems:

o America Online, in the OS/2 forum, in the Newsletters library
o CompuServe, in OS2DF2 forum, *DAP library section 14
    and in OS2DF1 forum, OPEN FORUM library section 15
o GEnie, in OS/2 Software Library 16
o Hitline mailbox (Switzerland), in file area 8
o IBM Canada BBS, in file area 35, OS/2 Programming
o IBM Europe/Middle East/Africa (E/ME/A) DAP BBS, in file area
    GENERAL.DOCS
o IBM France OS/2 Developer Assistance Program BBS, in area PUBS01
o IBM OS2BBS (TALKLink), in OS/2 Software Library, in Documents and Info
o IBM Personal Computer Company BBS, in file area 11, OS/2 Programming
o Internet, via anonymous ftp from software.watson.ibm.com, in
    directory /pub/os2/info; or via Gopher from index.almaden.ibm.com,
    in the OS/2 Information menu
o NIFTY-Serve (Japan), in FIBMFEEL forum, library section 4
o OS2NET (Europe), on all OS2NET bulletin boards in Europe, usually in
    the DSNEWS download area
o PRODIGY, in the OS/2 Club topic's download library, in IBM Files

Note: If you cannot find files named dsn... (in lower case), look for
files named DSN... (in upper case).

Within IBM
----------

All 1994 issues, in ASCII and INFBIN formats, are in DSN4 PACKAGE in the
OS2TOOLS tools catalog *only*. To obtain DSN4 PACKAGE, type

   TOOLCAT OS2TOOLS GET DSN4 PACKAGE
or
   TOOLS SENDTO KGNVMCB PCTOOLS OS2TOOLS GET DSN4 PACKAGE

You can also request DSN4 PACKAGE by typing
   REQUEST DSN4 FROM V1ENG AT BCRVM1

To subscribe to DSN4 PACKAGE, type
   TOOLS SENDTO KGNVMCB PCTOOLS OS2TOOLS SUB DSN4 PACKAGE

All 1993 issues, in ASCII and INFBIN formats, are in DSNEWS PACKAGE in
the MKTTOOLS, OS2TOOLS, and PCWIN tools catalogs. To obtain
DSNEWS PACKAGE, type
   TOOLCAT catalogname GET DSNEWS PACKAGE
or
   TOOLS SENDTO catalogdisk GET DSNEWS PACKAGE
where
   catalogname MKTTOOLS is on catalogdisk USDIST MKTTOOLS MKTTOOLS
   catalogname OS2TOOLS is on catalogdisk KGNVMCB PCTOOLS OS2TOOLS
   catalogname PCWIN is on catalogdisk BCRVMMS1 PCWIN PCWIN
Examples: TOOLCAT MKTTOOLS GET DSNEWS PACKAGE
          TOOLS SENDTO USDIST MKTTOOLS MKTTOOLS GET DSNEWS PACKAGE

You can also request DSNEWS PACKAGE by typing
   REQUEST DSNEWS FROM V1ENG AT BCRVM1

DSNEWS PACKAGE is no longer being updated every month. 1994 updates are
made to DSN4 PACKAGE.

Note: Use a monospace font to print the ASCII version.

                 +------------------------------------+
                 | Formats of DSNEWS Other Than ASCII |
                 +------------------------------------+

Outside IBM, .INF and PostScript formats are available for some (not
all) issues of DSNEWS. Consult the back issues chart above for details.

Within IBM, other formats of DSNEWS are available. The DSNEWSB PACKAGE
in the OS2TOOLS catalog contains all issues of DSNEWS in BookMaster,
LIST3820, OS/2 .INF, and PostScript formats.

PSP Developer Support produces only the ASCII version of DSNEWS. Other
formats are produced by IBM volunteers. Consequently, future issues of
DSNEWS will be provided in formats other than ASCII as time permits.

                  +-----------------------------------+
                  | Notice to Readers Outside the USA |
                  +-----------------------------------+

It is possible that the material in this newsletter may contain
references to, or information about, IBM products (machines and
programs), programming, or services that are not announced in your
country. Such references or information must not be construed to mean
that IBM intends to announce such products, programming, or services in
your country.

                       +------------------------+
                       | Send Us Your Feedback! |
                       +------------------------+

Your comments about this newsletter are important to us. Please send
your feedback to IBM PSP Developer Support News at:

o  CompuServe (R): 74150,44
o  Internet (R): dsnews@vnet.ibm.com
o  IBMMAIL: USIB33NP
o  Fax: 1-407-443-3241
o  Mail: Newsletter, Internal Zip 2230, IBM Corporation,
         1000 N.W. 51st Street, Boca Raton FL 33431, USA

========================================================================

         +---------------------------------------------------+
         | PSP Developer Support News Begins Its Second Year |  dsnyear2
         +---------------------------------------------------+

With this issue, IBM Personal Software Products Developer Support News
begins its second year of bringing news of interest and relevance to the
many Independent Software Vendors who continue to climb aboard the
Personal Software Products bandwagon.

DSNEWS is now available on more e-mail and BBS systems than ever before,
all over the world. Because of this international exposure, we strive to
include news of value to readers outside the USA, and to build a
following in countries far and wide.

We also try to include developer news from parts of IBM other than
Personal Software Products, so that our ISVs can get as complete a
picture as possible about IBM's developer support offerings.

Although DSNEWS is intended for developers, anyone with electronic
access to the major e-mail and BBS systems can obtain DSNEWS, and many
non-developers do just that. We're pleased that we are meeting your
needs as well.

Our philosophy is to furnish as much information as possible, and to
leave no stone unturned. Many of our readers tell us they appreciate the
amount of information and the detail presented. Granted, DSNEWS is not a
quick read, if you read all of it, but we sense that you like having all
of its information at your disposal, so we will continue to search for
and publish lots of good stuff in each issue.

We will also continue our efforts to expand our distribution points, and
of course to attract more and more regular readers as they become aware
of the value of DSNEWS.

As we begin year 2 of DSNEWS, we extend our appreciation to you readers
for the kind words and encouragement you have given us during the past
year. Thank you!

                                                 Mike Engelberg
                                                 Editor

========================================================================

          +--------------------------------------------------+
          | Sources & Solutions 1994 Advertising Information |    ssolad
          +--------------------------------------------------+

Sources & Solutions is the only comprehensive reference tool for users
and developers of OS/2 and LAN Systems products, including DB2/2,
Communications Manager/2, and C Set ++. These users and developers need
to locate products and services to make them more productive. They will
be looking in Sources & Solutions for your story!

Who Should Advertise
--------------------

Are you an Independent Software Vendor with OS/2 and LAN Server
applications or tools? Are you an OEM preloading OS/2, PC DOS, and/or
LAN Server on your products? Are you a member of the Independent /
International Vendor League with an OS/2 product or service to sell?
Are you a Reseller or Distributor? A VAR? Are you a peripheral
manufacturer with OS/2 and LAN drivers? A publisher?

Sources & Solutions is the only place you can go to reach the focused
target audience you want! Sources & Solutions is designed to reach the
largest, most focused, and most qualified audience for OS/2 and LAN
Systems products and services. With unequaled advertising price /
performance, Sources & Solutions provides the perfect vehicle to promote
your products and services.

Act now! Select your focus area, design your ad, and call to reserve
space: 1-512-823-1859!

Why Advertise?
--------------

1. 700,000 qualified PC and LAN buyers twice a year!

   o Direct mail to our specialized proprietary lists (we reach back
       into established user bases as well as new users)
   o Included in OS/2 and LAN Server product packages
   o Distributed to corporate users, user groups, software developers,
       hardware vendors, plus influencers, VARs, consultants, and more
   o International distribution
   o Bonus distribution at specific trade shows and special events

2. Unequaled Price / Performance

   o Highly qualified and focused audience
   o Affordable rates -- no better price / performance anywhere else
   o Full page, 4-color ad less than 80 cents per impression

3. Specific Focus Areas

   o Software applications and development tools
   o Hardware products
   o Independent / International Vendor League
   o PSP product dealer locator
   o General information
   o Advertisements

Demographics
------------

The following charts are demographics and psychographics for respondents
to a recent proprietary primary market research study of OS/2 and PSP
product consumers:

Organization Size:                 Job Titles:

   1 -   24    30 percent          CEO/GM or VP           20 percent
  25 -  100    10 percent          Other manager          16 percent
 100 -  500    15 percent          DP manager             10 percent
 500 - 1000     6 percent          Engineer               10 percent
1000 - 5000    16 percent          Analyst / Programmer   18 percent
5000 +         23 percent          Consultant              8 percent
                                   Controller              2 percent
                                   Other                  16 percent


Plan to Spend This Year (OS/2- and LAN Server-Related)

                                 Hardware     Software

    Up to      50,000 USD        60 percent   71 percent
   50,000 -   100,000 USD        16 percent   12 percent
  100,000 -   250,000 USD         8 percent    6 percent
  250,000 -   500,000 USD         5 percent    4 percent
  500,000 - 1,000,000 USD         5 percent    3 percent
1,000,000 - 5,000,000 USD         4 percent    2 percent
5,000,000 +                       2 percent    2 percent

Mechanical Requirements
-----------------------

Trim Size:     7-3/8 inches x 9 inches
Untrimmed:     7-5/8 inches x 9-1/4 inches
                 to accommodate 1/8-inch trim at gutter, sides, top, and
                 bottom

Space:         Non-Bleed         Bleed

1 page         6-3/4 x 8-3/4     7-5/8 x 9-1/4
1/2 page       6-3/4 x 4-1/4     7-5/8 x 4-1/4

  All bleeds must be prepared for both right- or left-hand page
  placement. Type should be a minimum of 1/2 inch from gutter and 1/8
  inch from trim to allow for trim and grindout for perfect binding.

Printing Specifications
-----------------------

Black-and-White: Screened film negatives to size, right reading,
emulsion side down, are required. A velox should accompany all
negatives.

Four-Color: Color-corrected screened film negatives to size, right
reading, emulsion side down, MUST be accompanied by a color-correct
proof. Please do not send disks or laser proofs.

Screen: 150-line screen.

Production Charges: Mechanical preparation for advertisements such as
typesetting, paste-up, copy changes, film duplication, and film mailing
will be billed at cost to the advertising agency or advertiser.
Production charges may apply on work performed to bring ads within
conformance to specifications.

Shipping Instructions
---------------------

Mail all insertion orders and ad materials to:

  Leslie Palin
  Sources & Solutions
  IBM Corporation, zip 3013
  11400 Burnet Road
  Austin TX 78758
  1-512-823-1859 voice
  1-512-823-1517 fax

Please protect all materials against bending and tearing.

Advertising Rates
-----------------

Effective 9 May 1994. Rate Card number 2.

Display Advertising:

Size         Color        1X          2X

Full page     4C          6,500 USD   6,000 USD each
Full page     BW          5,200 USD   4,800 USD each
Half page     4C          3,500 USD   3,200 USD each
Half page     BW          2,900 USD   2,600 USD each
Covers        4C          9,500 USD   9,000 USD each

Terms: Net 30 days. No cash discount. Net amount due within 30 days from
date of invoice. Invoices are rendered on date of issuance. Finance
charge of 1.5 percent per month will be levied on balances of over 30
days.

Agency Commissions: To recognized advertising agencies, 15 percent
commission on space and position charges only. Agency commission will be
revoked on space unpaid 60 days after billing date. Advertiser and
agency assume joint liability for payment of all debts incurred by
agency on behalf of advertiser.

Publisher's Protective Clause: Advertisers and agencies assume liability
for all content (including text, representation, and illustrations) of
advertisements and also assume responsibility for any claim arising
therefrom made against the publisher. The publisher reserves the right
to hold the advertiser and/or its advertising agency jointly and
severally liable for such monies as are due and payable to the
publisher.

Closing Dates
-------------

Second Edition (Fall '94):

o Insertion orders     17 June 1994
o Ad materials         24 June
o Distribution         15 September

Third Edition (Spring '95):

o Insertion orders     20 January 1995
o Ad materials         27 January
o Distribution         21 April

Insertion Order Forms and More Information
------------------------------------------

To obtain insertion order forms or more information, contact (Ms.)
Leslie Palin at the address or phone numbers listed above under
"Shipping Instructions".

========================================================================

     +---------------------------------------------------------+
     |  Additional Copies of Sources & Solutions are Available |   ssolx
     +---------------------------------------------------------+

Additional copies of the first edition of Sources & Solutions are
available at no charge. To order, send a fax request to 1-203-268-1075.

========================================================================

    +---------------------------------------------------------+
    | IBM Developer Assistance Program Workshop: DCE Hands-On | wkshpapp
    | Application Programming for OS/2, AIX, and Windows      |
    +---------------------------------------------------------+

The Distributed Computing Environment (DCE) was developed by the Open
Software Foundation to provide the basic services required to produce
secure client/server application programs.

In this five-day workshop, formerly known as "OS/2 DCE for Software
Developers Workshop," students become familiar with the components of
OSF DCE by following the development of a basic distributed application
using the full complement of DCE tools and services.

This workshop is a combination of classroom lectures and hands-on lab
work. The student will spend a significant portion of the week writing
basic DCE client/server programs in the OS/2 2.1 32-bit environment.

Objectives
----------

The objectives of this workshop are to explore issues affecting the
design and implementation of DCE Application Programs from the OS/2
perspective, and to provide an effective learning environment for
writing client/server applications using DCE.

Audience
--------

"C" application programmers who want to learn the Application
Programming Interface (API) of the OSF DCE, either to assist them in
creating DCE applications for OS/2, AIX, and Windows platforms, or to
assist them in understanding the issues involved with DCE for future
designs.

Benefits
--------

The workshop will provide a broad base of understanding of the
development of DCE applications in an OS/2, AIX, or Windows environment.
The instruction will include the basic design and distribution issues
faced by client/server programmers in a DCE environment using DCE Remote
Procedure Calls (RPCs). The course covers the various aspects of the DCE
programming model, including security, naming, time service, interface
definitions, etc. The knowledge gained will allow the student to
understand how to modify existing applications to take advantage of the
DCE client/server models.

Prerequisites
-------------

Experienced C language programmers who have written or intend to write
distributed applications, or who have application programming
experience.

Topics
------

Topics include:

- Application development in a distributed environment
- Developing an application using remote procedure calls
- Design and distribution issues
- Using IDL to define a basic interface
- Developing a basic server and basic client
- RPC programming topics
- Using the DCE security service
- Using the DCE threads service
- Using the DCE distributed time service
- Using the DCE directory service

Cost
----

The cost for this workshop is 2,000 USD per student.

Schedule
--------

The schedule for this workshop for the rest of 1994 is:

13 June      - 17 June
29 August    -  2 September
26 September - 30 September
10 October   - 14 October
 7 November  - 11 November
 5 December  -  9 Decmeber

Location
--------

IBM Austin
Building 808, Room 1M-100
11100 Metric Blvd.
Austin TX 78758

Registration
------------

To register, call 1-800-IBM-TEACh within the USA, and ask for course
code P1064. Outside the USA, call 1-602-629-2731, and ask for education
enrollment. IBM employees should register through the MSE system, using
course code P1064.

More Information
----------------

For more information, contact:

Barbara Batton
Workshop Administrator
Voice: 1-512-823-1815, IBM tie line 793-1815
Fax:   1-512-823-3047, IBM tie line 793-3047
Internet: bbatton@vnet.ibm.com

========================================================================

         +--------------------------------------------+
         | IBM Developer Assistance Program Workshop: |         wkshpdce
         |  OS/2 DCE Installation and Administration  |
         +--------------------------------------------+

The Distributed Computing Environment (DCE) was developed by the Open
Software Foundation to provide the basic services required to produce
secure client/server application programs.

In this five-day workshop, students become familiar with the components
of OSF DCE Administration by installation, configuration, and
administration of DCE for OS/2. This workshop is a combination of
classroom lectures and hands-on lab work (the student will spend a 50/50
ratio between lecture and lab).

Objectives
----------

After successful completion of this course, the student should be able
to:

- List and describe each core DCE component
- Describe the inter-relationship of the core DCE components to each
  other
- Install and configure the core DCE components
- Administer the DCE environment
- Add users and groups to the DCE cells
- Administer the DCE namespace
- Install typical DCE applications

Audience
--------

This workshop is for administrators of Distributed Computing Environment
(DCE) software who want to learn more about installation, setup, and
configuration of DCE.  The workshop also can benefit DCE application
programmers.

Benefits
--------

The workshop will provide a broad-based understanding of the
administration, setup, and installation of DCE for OS/2. This course
reinforces key principles, topics, and methods by using diagrams,
examples, and coded applications. This workshop combines classroom
lectures with laboratory projects (50/50 ratio) to build and maintain an
OS/2 DCE cell.

Topics
------

Topics include:

- Installation of DCE components
- Configuration of single/multiple machine cells
- Principle, group, organization, and account management
- Directory service management and replication
- Cell security implementation and management

Cost
----

The cost for this workshop is 2,000 USD per student.

Schedule
--------

The schedule for this workshop for the rest of 1994 is:

20 June      - 24 June
22 August    - 26 August
19 September - 23 September
17 October   - 21 October
14 November  - 18 November

Location
--------

IBM Austin
Building 808, Room 1M-100
11100 Metric Blvd.
Austin TX 78758

Registration
------------

To register, call 1-800-IBM-TEACh within the USA, and ask for course
code C3835. Outside the USA, call 1-602-629-2731, and ask for education
enrollment. IBM employees should register through the MSE system, using
course code C3835.

More Information
----------------

For more information, contact:

Barbara Batton
Workshop Administrator
Voice: 1-512-823-1815, IBM tie line 793-1815
Fax:   1-512-823-3047, IBM tie line 793-3047
Internet: bbatton@vnet.ibm.com

========================================================================

                 +----------------------------------+
                 | MXGA Extends OS/2 PM or Windows  |            deskext
                 | Desktop Across Multiple Monitors |
                 +----------------------------------+

If you need a bigger desktop with high resolution in order to:

o Run multiple applications side by side, with each occupying separate
  full screens

o Run a wide spreadsheet across multiple monitors

o View or run applications while watching FNN or CNN (additional
  hardware and software required)

o Use your imagination!

then read on...

Multiple-instance XGA (MXGA) Device Drivers
-------------------------------------------

MXGA (Multiple-instance XGA) device drivers have been developed to
support the above capabilities. These drivers enhance the OS/2 2.1
32-bit XGA Presentation Manager and Seamless Windows device drivers,
also supporting native Windows 3.1.

MXGA can extend your OS/2 PM or Windows desktop across multiple
monitors, and is of interest to anyone who wants more desktop space.
Interest has already been shown by industries with applications such as
financial trading, process control, railroad switching, terrain mapping,
dispatch, and video.

These device drivers can support multiple XGA instances, where "multiple
instance" means combinations of XGA-1, XGA-2, and planar XGA-1 or XGA-2
systems, with either the OS/2 PM Desktop or a Windows 3.1 desktop split
across multiple monitors at the same resolution. Windows applications
running seamlessly on the OS/2 PM Desktop are also permitted to run
across multiple XGA instances. When the drivers operate on a system that
contains a mix of XGA-1 and XGA-2 hardware, it will always default to
the resolution and color depth of the lowest capabilities of the XGA
hardware and monitors available. NOTE: At least one XGA-2 must be
present in the system.

Monitor Configurations
----------------------

A maximum of eight instances of XGA will be supported in various
horizontal and vertical monitor configurations, with the following
configurations allowed (horizontal x vertical):

  1x2, 1x3, 1x4, 1x5, 1x6, 1x7, 1x8,
  2x1, 3x1, 4x1, 5x1, 6x1, 7x1, 8x1,
  2x2, 2x3, 3x2, 2x4, and  4x2.

Resolutions and Colors
----------------------

The following resolutions/colors will be supported:

  64K colors: 640x480, 800x600, and 1024x768*
  256 colors: 640x480, 800x600, 1024x768, 1104x828,
              1280x960*, 1280x1024* and 1360x1024*
  16 colors: 1280x960, 1280x1024, and 1360x1024.

  * = requires an OEM 2 MB card option (see below)

In each case, the horizontal and vertical resolutions will be multiplied
by the number of XGAs installed and monitors attached. For example, a
4x2 monitor configuration operating at 1104x828 by 256 colors will
provide an effective resolution of 4416x1656x256.

XGA's DMQS (Display Mode Query and Set) function is maintained in the
Multiple-instance XGA device drivers. The drivers interrogates the
number of cards installed and monitors attached, and only those
configurations that are valid will be provided for selection.

MXGA Setup in OS/2 and in Windows
---------------------------------

o In OS/2, an MXGA page will appear in the Setup Notebook. The Setup
  Notebook is found under the Systems Settings Program located in the
  System Folder. This new page allows the selection of the multiple
  screen layouts in addition to the XGA configuration pages available
  under the current single XGA support.

o In the Windows environment, an MXGA Setup icon appears in the Control
  Panel on the Windows Main Group. User-friendly panels will allow
  selection of configuration, monitor types, supported resolutions, and
  number of colors.

Available from Nth Graphics
---------------------------

At the current time, the product is available, packaged with a multiple
MXGA card, either ISA and Microchannel, from Nth Graphics (see below).
IBM Marketing Reps can obtain multi-system licenses (minimum 10) via
an ICA with the IBM PC Company in Boca Raton FL. The intention is to
bundle this software product with IBM XGA-2 cards for 3Q94 availability.

Current Offerings from Nth Graphics
-----------------------------------

Contact Tom Hall or Tony Tittle at Nth Graphics, phone 1-512-832-1944.

Nth Graphics provides a family of Double Edge graphics cards which have
two complete XGA-2 chip sets on a single graphics card. It is possible
to install as many as four of these cards in an ISA bus PC (AT bus) or
MCA bus computer to obtain eight accelerated graphics monitors operating
in one PC.

Nth Graphics has the following products available (you must mention the
part numbers below to ensure that you receive the correct version of the
card and enabling IBM Multiple-instance XGA device drivers):

o Nth Double Edge with 2 MB of VRAM for each channel will run two
  monitors per card at either 1280x1024 resolution with 256 colors or
  1024x768 resolution with 65,536 colors at up to a 60 Hz refresh rate.
  The part number of the MCA bus version of this card is NAT03, and the
  single-quantity price is 1,895 USD. The part number of the ISA bus
  version of this card is NAT04, and the single-quantity price is 1,695
  USD. Prices include the cost of the device-driver software.

o Nth Double Edge with 1 MB of VRAM for each channel will run two
  monitors per card at either 1280x1024 resolution with 16 colors or
  1024x768 resolution with 256 colors at up to a 75 Hz refresh rate. The
  part number of the MCA bus version of this card is NAT01, and the
  single-quantity price is 1,695 USD. The part number of the ISA bus
  version of this card is NAT02, and the single-quantity price is
  1,495 each. Prices include the cost of the device-driver software.

These graphics cards have a one-year warranty from Nth Graphics. Once
again, be sure to ask for the products by part number to get the correct
IBM device drivers included with the card.

More Information
----------------

For additional information about MXGA, contact:

Nathan Tinanoff
Features & Options, Visual Application Design
IBM PC Company, zip 1716
1000 n.w. 51 Street
Boca Raton FL 33431
Voice: 1-407-982-6030, IBM tie line 982-6030
Fax:   1-407-443-7728, IBM tie line 443-7728
CompuServe: 71005,1373
Internet: 71005.1373@compuserve.com

========================================================================

                 +-----------------------------------------+
                 | Device Driver Workshops in High Demand! |    drivshop
                 +-----------------------------------------+

Due to the increasing demand for the Physical Device Driver Workshop
held in Boca Raton, the Device Driver Support Center Team scheduled an
additional PDD workshop for 6 June. Two weeks after this workshop was
publicly announced, it was filled to capacity, with a waiting list!

Sign Up Now for 7 November PDD Workshop!
----------------------------------------

If you are interested in attending a PDD workshop, sign on to the DUDE
(the dedicated BBS managed by the DDSC Team) and register for the next
PDD, scheduled for 7 November 1994. Make haste! Do it NOW, because
enrollments are already being received for the November PDD workshop!

How to Obtain Workshop Information
----------------------------------

Also, to see which other workshops you may be interested in attending,
sign on to the DUDE and follow the instructions to download the workshop
schedules and workshop descriptions. As an alternative, if you don't
have modem access, call Bob Peterson (1-407-443-8289) or Jim Bennett
(1-407-982-4143) for workshop information.

========================================================================

          +--------------------------------------------+
          | Device Driver Support Team Progress Report |          teamdd
          +--------------------------------------------+

(Supplied by Steve Mastrianni)

DDK Version 2
-------------

We on the Device Driver Support Team have spent a lot of time working on
our Device Driver Source Kit (DDK). The latest version (1.2) is bigger
than ever; it now contains updated driver documentation, as well as a
presentation driver design guide. We've added many more samples: PCMCIA,
non-SCSI CD-ROMs, audio, the new IBM COM drivers, ... There is even some
multimedia to entertain you while installing and using it. We've also
brought the price down to 199 USD for a one-year subscription.

Free One-Week Workshops
-----------------------

We continue to offer free one-week workshops in Boca Raton for all types
of drivers -- SCSI ADD, display, printer, CD-ROM, ... -- and we'll have
some new workshops in the future for Workplace OS. All anyone has to do
to enroll is contact the DUDE or DDSC team to register, and provide your
own airfare transportation, lodging, and meals.

Device-Driver Evangelists
-------------------------

We have evangelists assigned to each hardware area: multimedia,
pen/touch, printers, displays, PCMCIA, plug-and-play/PCI, storage, and
OEM manufacturers. The evangelists work with the driver writers to
ensure they have everything they need -- tools, documentation,
information, etc.

OEM Hardware Compatibility List
-------------------------------

We maintain and publish the OEM hardware compatibility list, which has
grown to the size of a small phone book.

Hardware Vendors Come to Boca Raton
-----------------------------------

In many cases, we invite hardware or PC vendors to come to Boca Raton
with their hardware. Here, they work with developers to get their
drivers done in the least amount of time.

Logo Programs, Ad Space, Exhibit Space
--------------------------------------

We've established a logo program for IHVs and OEMs to display on their
boxes, and we provide cooperative advertising space, booth space at
COMDEX, PC Expo, etc. to help the vendors. We've sent hundreds of tools
packages, including DDKs, compilers, toolkits, and documentation, to
driver writers at no cost, and have provided them with DUDE support to
help them with their development. Occasionally, we travel to the
developer's site to debug a driver problem for them.

DUDE and Voice Contact Information
----------------------------------

Worldwide device-driver developer support is available through The DUDE,
our dedicated bulletin-board system for development problem assistance
and the latest information for device-driver developers. The DUDE BBS
phone number is 1-407-982-3217, N81, 9600 bps.

Voice messages can be left on our voice-mail system, available at all
times. The phone number is 1-407-982-4239.

========================================================================

               +-----------------------------------+
               |  IBM Offers No-Cost Licensing of  |              udvstd
               | Ultimotion Digital Video Standard |
               +-----------------------------------+

IBM announces that it is offering no-cost licensing of its Ultimotion
digital video compression algorithm.

In addition, IBM has introduced a beta version of the Ultimotion
decompressor to run on Microsoft Windows. OS/2 and AIX versions of the
Ultimotion decompressor are already available.

These two announcements enable software developers to take advantage of
high resolution software-only Ultimotion video to create a wide range of
applications such as games, computer-based training, desktop video
conferencing, sales kiosks, or edutainment. Ultimotion offers up to
full-screen VGA resolution or, at lower resolutions, frame rates of up
to 30 frames per second (full-motion video). Ultimotion also offers an
excellent compression ratio that allows the creation of high-quality
video at low data rates. This makes it ideal for networked or
CD-ROM-based applications.

The Ultimotion license, a beta Ultimotion Windows decompressor, and
complete documentation on the Ultimotion data stream were distributed to
the more than 2,000 attendees at the PSP Technical Interchange
Conference in San Francisco on 26-29 April, and also at the Computer
Game Developers Conference in Santa Clara on 24-26 April. In addition,
these items are available to developers directly from IBM.

"These announcements should make Ultimotion an open standard for digital
video, and the codec of choice for many people building video-driven
applications," said Wally Casey, director of marketing, IBM PSP.

The Ultimotion decompressor for Windows enables the Windows-based
playback of Ultimotion video clips created under OS/2. The Ultimotion
decompressor is a plug-in module that can be installed and used with
existing video tools such as Microsoft's Video for Windows. It can also
be used by software developers or MIS professionals to create their own
customized Windows applications that incorporate digital video.

Video IN/2
----------

Ultimotion playback capability was introduced as part of OS/2 2.1 in May
1993. In November 1993, IBM introduced Video IN/2, software that enables
users of OS/2 version 2.1 to capture images and create digital video
clips in IBM's Ultimotion and Intel's Indeo format. Using the Ultimotion
format, Video IN/2 can create digital video clips in a choice of
resolutions, from 640x480 (full-screen VGA) to 160x120. Video IN/2 also
offers a choice of frame rates for Ultimotion, with a maximum of 30
frames per second full motion video (at resolutions of up to 320x240).
Both real-time and asymmetrical (off-line) capture support are provided.

Ultimotion provides excellent image quality at extremely low data rates.
An average compression ratio of 18:1 allows Ultimotion to deliver
320x240 video running at 15 frames per second at the 150 kilobytes per
second data rates offered by a single-spin CD-ROM, and 30 frames per
second on double-speed CD-ROM data rates of 300 kilobytes per second.

Ultimotion Development Kit
--------------------------

The Ultimotion Development Kit, including a license for Ultimotion,
Ultimotion data stream documentation, a beta of the IBM Ultimotion
decompressor for Windows, and sample Ultimotion files, is available at
no charge to qualified developers.

More Information
----------------

For more information in the USA and Canada, contact IBM Worldwide
Industry Hardware Support at 1-800-426-4579, ext. 200. Information can
be received worldwide by faxing requests to 1-708-635-3620. The
Ultimotion Development Kit is also available online via PRODIGY (IBM
Device Driver in the OS/2 Club Download Library) or CompuServe (OS/2
Support, Library 17, IBM files).

========================================================================

                                                                  stufac

    +-------------------------------------------------------------+
    | Student/Faculty Price for The Developer Connection for OS/2 |
    +-------------------------------------------------------------+

The Developer Connection for OS/2 is an annual subscription program that
delivers a CD(s) and a newsletter to your door four times a year.
Electronic support is also provided through BBSs, CompuServe, and the
Internet.

We've designed The Developer Connection for OS/2 to support your
continuing application development on the OS/2 platform by providing the
most current tools, technical information, sneak previews, and insider
tips. The regular price of the subscription within the USA is 199 USD
per year (for four issues).

A special price has been established for the academic community.
Students and faculty in the USA can now order The Developer Connection
for OS/2 for 119 USD. The part number to order is 06H1986. The order
form appears below.

------------------------------------------------------------------------

                                  I B M
                     The Developer Connection for OS/2
                        Student/Faculty Order Form
                           Part Number 06H1986

      Send to: IBM DevCon              Fax to: 1-303-330-7655
               c/o Starpak
               237 22nd St.
               Greeley CO 80631

Step 1:

Call 1-800-6DEVCON to get your total price, including local tax,
shipping, and handling.

Step 2:

Send or fax: (1) This completed order form.
             (2) A photocopy of university/college ID (front and back)
                 or proof of occupation.

PLEASE COMPLETE: (Please print or type)

Name ___________________________________________________________________

College/University ______________________ Phone ________________________

Street _________________________________________________________________

City _______________________________ State __________Zip _______________

Method of Payment:

  __ Check    __ Money Order  __ Visa/MasterCard/AmEx/Discover

  Card #______________________________________Expiration Date __________

       Annual Subscription =   119.00 USD

                 Local tax =   ______ ***

     Shipping and handling =   ______ ***

               Total Price =   ______

*** Call 1-800-6DEVCON for these amounts.

I certify that the information I have provided is accurate and complete,
and the submission of this form is in accordance with the conditions
specified below.

Signature _______________________________________   Date _______________

CONDITIONS:

1. The Developer Connection for OS/2 is for the customer's own use and
is not to be remarketed.

2. Lost or misdirected Order Forms are not the responsibility of IBM or
IBM Fulfillment Headquarters.

3. IBM reserves the right to modify or withdraw this promotion at any
time.

------------------------------------------------------------------------

Volume 3 Content List
---------------------

The following is the complete list of products included in The Developer
Connection for OS/2, Volume 3. It includes the software products in the
Catalog and the on-line documentation in the Browser. In the lists
following, IBM internally-developed software is identified by (I),
pre-release software by (P), new products by a double exclamation point
(!!), and products by an asterisk (*). Excerpted documentation is
identified by an (E).

o Bitmaps

  o  BITMAP32: A 32-bit bitmap viewer (I)
  o  Bitmap Samples: Samples of Developer Connection Bitmaps (I)

o Communication Tools

  o  *  APPC Games: A collection of three games CYCLES, REVERSI, and
          MANDPM (I)
  o  *  APPC Utilities: A collection of six APPC
        command-line utilities (I)
  o  !! AutoDisp: A graphical display of APPN resources (I)
  o     IBM: Communication Manager/2: API programs & productivity aids
  o  *  IBM: Communication Manager/2: Product & Applications: 3.5-Inch
          Diskettes
  o  *  IBM: Communication Manager/2
  o  !! Creative Systems: Golden CommPass (Demo)
  o     OS/Tools Inc: COM/8 and COMscope: 3.5-Inch Diskette (Demo)
  o  !! GOPHER: An OS/2 PM client for the Internet Gopher protocol (I)
  o  !! GoServe: A Gopher Server for OS/2 2.x (I)
  o     IBM: Networking Services/DOS: 3.5-Inch Diskettes
  o     PMFTERM: An OS/2 asynchronous emulation and file transfer
          utility (I)
  o     REXXAPPC: REXX Communications APIs (I)
  o     IBM: TCP/IP for OS/2

o Databases

  o     DBMRPW: A database manager remote password administrator utility
          (I)
  o  !! IBM: DATABASE/2 for OS/2
  o  !! PrOffice: Personal Address Book/2 Light: 3.5-Inch Diskette
          (Demo)

o Development Tools

  o  *  ALPHA2: A code browser and analysis program (I)
  o  !! IBM: APL2 For OS/2 (Demo)
  o     ASDT32: An applications/system 32-bit debug utility (I)
  o  !! BIDI: OS/2 Bi-Directional Language SDK (I)
  o  !! IBM: Cross System Products/2 AD: 3.5-Inch Diskettes (Demo)
  o  *  CTFORMAT: A code and text formatter (I)
  o     Data Access: DataFlex v3.0 (Demo)
  o  *  IBM: Kernel Debugger: 3.5-Inch Diskettes
  o  *  IBM: Kernel Debugger
  o     IBM: Dialog Editor enhanced to support Pen for OS/2 (P)
  o  !! DrDialog: A PM dialog editor for OS/2 (I)
  o  *  EDITINI: An OS/2 text editor for .INI and profile files (I)
  o     IBM: Graphics Interface Kit/2 (Demo)
  o  *  HexDump: A hexadecimal display and conversion utility (I)
  o     IBROW: An image browser utility (I)
  o     IPFCPREP: A preprocessor for the IPF Compiler (I)
  o     Transcendental Automation: LRParser v1.0: 3.5-Inch Diskettes
          (Demo)
  o     IBM: Object Utility/2 (P)
  o  !! IBM: Pen for OS/2 Base (P)
  o  !! IBM: Pen for OS/2 Base : 3.5-Inch Diskettes (P)
  o  *  IBM: Pen for OS/2 Developer's Toolkit
  o  *  IBM: Pen for OS/2 Developer's Toolkit : 3.5-Inch Diskettes
  o  !! IBM: Personal AS Builder/2 Base (Demo)
  o  !! IBM: Personal AS Builder/2 Development (Demo)
  o  *  IBM: PL/I Workstation/2: 3.5-Inch Diskettes (Demo)
  o     ATG Enterprises: PM Debug (Demo)
  o  !! PMPRTF: Extends PRINTF to PM applications (I)
  o     PMSPY32: OS/2 PM message spying program (I)
  o     RXD: PM source level debugger for REXX (I)
  o     RxMathFN: A REXX DLL with C-language math functions (I)
  o     RXNETB: REXX APIs for the OS/2 NetBIOS (I)
  o     Softbridge: Softbridge Basic Language (Demo)
  o  !! SD38!!:  Source level debugger for C (I)
  o     IBM: Sniff1!!: A utility to search 16-bit apps (P)
  o     IBM: Software Installer for OS/2 (Demo)
  o  !! IBM: SOMobject Base Toolkit: 3.5-Inch Diskettes
  o  !! IBM: SOMobject Base Toolkit Documentation
  o  *  IBM: The Developer's ToolKit for OS/2  2.1 Folder Creation
  o  *  IBM: The Developer's Toolkit for OS/2 2.1
  o  *  IBM: The Developer's Toolkit for OS/2 2.1: 3.5-Inch Diskettes
  o  *  IBM: The Developer's Toolkit for OS/2 2.1: 5.25-Inch Diskettes
  o  !! IBM: The Developer's Toolkit for OS/2 2.1 (Japanese): 3.5-Inch
          Diskettes
  o  !! IBM: The Developer's Toolkit for OS/2 2.1 (Japanese)
  o  *  IBM: The Developer's Toolkit for OS/2 1.3: 3.5-Inch Diskettes
  o     Hockware: VisPro/REXX v1.1 (Demo): 3.5-Inch Diskette
  o     Visual REXX2: A library of REXX functions that provide a PM
          interface (I)
  o  !! IBM: XPG/4 Internationalization Library (P)
  o     IBM: 32-bit OS/2 toolkit utilities (P)
  o  !! One UP Corp: The S.M.A.R.T. Tool v1.0 (P)

o Editors

  o  !! CustEPM: Customized version of the enhanced editor (I)
  o  !! EnvEd: Environment Editor (I)
  o  *  IBM: EPM: Enhanced Editor (P)
  o     MicroEdge: SlickEdit v2.3 (Demo)
  o  *  TINYED: A tiny OS/2 and DOS editor (I)

o IBM OS/2

  o  !! IBM: OS/2 2.1 (Japanese) CD-ROM: 3.5-Inch Installation Diskettes
          (Demo)
  o  !! IBM: OS/2 2.1 (Japanese): 3.5-Inch Diskettes (Demo)
  o  *  IBM: OS/2 SMP CD-ROM: 3.5-Inch Installation Diskettes (P)
  o  *  IBM: OS/2 SMP: 3.5-Inch Diskettes (P)

o LAN Systems Tools

  o  !! IBM: DCE For OS/2 Starter Kit (P)
  o  !! IBM: DCE Client for OS/2 and Developer's Tools
  o  !! Pinnacle Technology, Inc.: Desktop Observatory v3.0 (Demo)
  o  !! DIRSTAT: A PM application that displays LAN adapter information
          (I)
  o  !! IBM: DOS LAN Services: 3.5-Inch Diskette (P)
  o  !! IBM: LAN Adapter Protocol Support for TCP/IP (P)
  o  !! IBM: LAN Server APR and Sample Programs: 3.5-Inch Diskettes
  o  !! IBM: MPTS AnyNet for OS/2: 3.5-Inch Diskettes
  o  !! IBM: Network SignON Coordinator (Demo)
  o  !! IBM: LAN Distance for OS/2: 3.5-Inch Diskettes (P)
  o  !! Lotus: VIM Developer's Toolkit 2.0: 3.5-Inch Diskettes

o Multimedia Tools

  o  *  CD Explorer: A compact disc audio explorer (I)
  o     IBM: MMPM2 v1.1 Base (Demo)
  o     IBM: MMPM2 v1.1 Base: 3.5-Inch Diskettes (Demo)
  o     IBM: MMPM2 v1.1 Base: 5.25-Inch Diskettes (Demo)
  o     IBM: MMPM2 v1.1 Toolkit
  o     IBM: MMPM2 v1.0 Toolkit and Base (Demo)
  o     BOCASoft: BOCASoft System Sounds v1.0 (Demo)
  o     BOCASoft: BOCASoft WipeOut v1.0: 3.5-Inch Diskette (Demo)

o Product Overviews

  o     IBM: AnDes: Animated Design/2 Overview (Demo)
  o  !! IBM: DataGuide/2 v1.0 (Demo)
  o  !! IBM: DCE (Demo)
  o  !! IBM: IMS Client Server/2: 3.5-Inch Diskette
  o  !! IBM: LAN Systems (Demo)
  o     IBM: Tutorial Manager/2 #1 (Demo)
  o     IBM: Tutorial Manager/2 #2 (Demo)
  o  !! IBM: VisualAge (Demo)

o Productivity Tools

  o  !! MHR Software & Consulting: ATS for OS/2 v2.0B (Demo)
  o  *  BOOTOS2: An OS/2 bootable diskette creation utility (I)
  o  *  CLOKGS: A digital/analog clock for your desktop (I)
  o  !! ClipServ: TCP/IP clipboard server for OS/2 2.x (I)
  o     Central Point: Anti Virus for OS/2 (Demo)
  o  *  DINFO: A swapper file monitor (I)
  o     FORBROWS: A forum browser (I)
  o  !! GFOLDR: A folder subsections creator (I)
  o  *  GSEE: A file search utility and batch file builder (I)
  o     IMGTK16.: The Image Toolkit (I)
  o     MAGNIFY: An OS/2 desktop magnifier (I)
  o  !! Megadesk: A desktop expander (I)
  o  *  OS20MEMU: An OS/2 memory utilization utility (I)
  o  !! PMCAM2: Saves pictures of PM screens into bitmaps/postscript
          files (I)
  o  *  PmDraw!: An OS/2 graphics editor (I)
  o  *  PMGB32: A display of planet Earth as a globe (I)
  o     PMTIMER: An OS/2 program timer (I)
  o     PMTREE: A graphical display of PM windows (I)
  o     QCONFIG: A system configuration utility (I)
  o     SCRAP: A screen capture utility (I)
  o  !! ShiftRun: Runs OS/2 program before IPL is completed (I)
  o  *  IBM: SearchManager/2 (Demo)
  o  !! Capstone Software: SpaceMap For OS/2 v1.0 (Demo)
  o  *  TXT2PS: A text-to-postscript conversion utility (I)
  o  *  UTIL2: AIX-like utilities for OS/2 (I)
  o  ViewAll: An OS/2 program that displays all OS/2 books on the
        bookshelf (I)
  o  Arcadia Technologies: Workplace Companion v1.53 (Demo)

o Service

  o  *  IBM: C Set ++ for OS/2 Compiler CSD: 3.5-Inch Diskettes
  o  *  IBM: C Set ++ for OS/2 Compiler CSD
  o  *  IBM: C Set ++ for OS/2 2.0 Class Library CSD: 3.5-Inch Diskettes
  o  *  IBM: C Set ++ for OS/2 2.0 Class Library CSD
  o  *  IBM: C Set ++ for OS/2 2.1 Class Library CSD: 3.5-Inch Diskettes
  o  *  IBM: C Set ++ for OS/2 2.1 Class Library CSD
  o  *  IBM: C Set ++ for OS/2 Utilities CSD: 3.5-Inch Diskettes
  o  *  IBM: C Set ++ for OS/2 Utilities CSD
  o  !! IBM: LAN System Service Pack: 3.5-Inch Diskettes
  o  !! IBM: OS/2 2.1 CSD
  o  !! IBM: OS/2 2.1 CSD: 3.5-Inch Diskettes
  o  !! IBM: OS/2 2.1 CSD: 5.25-Inch Diskettes
  o  !! IBM: CSDI for WorkFrame/2 2.1: 3.5-Inch Diskettes
  o  !! IBM: CSDI for WorkFrame/2 2.1

o Source Code

  o  !! Apple Computer, Inc.:  OpenDoc components  (P)
  o  !! BIDISRC: OS/2 bi-directional language support developer's kit
          source code
  o     BITMAP32: Source code (I)
  o     IBM: The Developer Connection News: Vol I, Multithreading PM
          Apps (I)
  o  !! IBM: The Developer Connection News: Vol II, Dynamic Linking on
          OS/2 2.x
  o  !! IBM: The Developer Connection News: Vol II, Exception Management
          in 32-Bit OS
  o  !! IBM: The Developer Connection News: Vol II, OS/2-WIN-OS/2
          Communication
  o  !! IBM: The Developer Connection News: Vol III, M Shell (I)
  o  !! IBM: The Developer Connection News: Vol III, StartDos (I)
  o  !! IBM: The Developer Connection News: Vol III, T Shell (I)
  o  !! IBM: The Developer Connection News: Vol III, Transform Example
          (I)
  o  !! IBM: The Developer Connection News: Vol III, 32-bit Character-
          Mode APIs
  o     IBM: Doubplay: Multimedia Double Buffering Playlist C Samples
          (P)
  o  *  GBM: Generalized bitmap module source code (I)
  o  !! PMSPY32S: OS/2 PM spying source code (I)
  o  !! IBM: RIFFSamp: Multimedia RIFF Source Code (P)
  o     IBM: A collection of Workplace Shell samples (P)
  o  *  UTIL2: AIX-like utilities source code (I)
  o     IBM: Workplace Shell IDL (P)

o Test Tools
  o     Softbridge: Automated Test Facility WorkStation and ATF
          Networked: 3.5-Inch Diskettes
  o     PMATE: An automated test environment with user input captured
          (I)
  o  *  IBM: Workstation Interactive Test Tool: 3.5-Inch Diskettes
          (Demo)

o On-Line Documentation

  o     IBM, The Developer Connection News: Volume 1
  o  !! IBM, The Developer Connection News: Volume 2
  o  *  ComputerWorld On CD: Selected Articles 1991-1993
  o     Wiley Professional Computing, Designing OS/2 Applications, by
          David Reich
  o     SAMS, OS/2 2.1 Unleashed, by David Moskowitz & David Kerr (E)
  o     SAMS, Real World Programming for OS/2 2.1, by Blain, Delimon &
          English
  o     Apple Computer, Inc., OpenDoc White Paper
  o     Apple Computer, Inc., OpenDoc Technical Summary
  o     IBM, Comm Manager/2: ACDI Programming Reference
  o     IBM, Comm Manager/2: Application Programming Guide
  o     IBM, Comm Manager/2: Command Reference
  o     IBM, Comm Manager/2: Message Reference
  o     IBM, Comm Manager/2: Overview
  o     IBM, Comm Manager/2: Problem Determination Guide
  o  !! IBM, Comm Manager/2: Response File Reference
  o  !! IBM, Comm Manager/2: APPN Programming Reference
  o  !! IBM, Comm Manager/2: X25 Programming Reference
  o  !! IBM, Comm Manager/2: Users Guide
  o  !! IBM, Comm Manager/2: Glossary
  o  !! IBM, Comm Manager/2: Device Driver Programming Reference
  o  !! IBM, Comm Manager/2: EHLLAPI Programming Reference
  o  !! IBM, Comm Manager/2: PCM Development Guide
  o  !! IBM, Comm Manager/2: CMI Programming Reference
  o  !! IBM, Comm Manager/2: LUA Programming Reference
  o  !! IBM, Comm Manager/2: SPRI Programming Reference
  o  !! IBM, Comm Manager/2: SPAR/ROPS Programming Reference
  o  !! IBM, LAN Systems: CID Enablement of DOS LANs
  o  !! IBM, LAN Systems: LAN Server v 3.0
  o  !! IBM, LAN Systems: LAN Server Ultimedia
  o  !! IBM, LAN Systems: National Language Support Library
  o  !! IBM, LAN Systems: DCE Concepts
  o  !! IBM, LAN Systems: CI Enabled Applications
  o  !! IBM, LAN Systems News
  o  !! IBM, PSP's LAN Systems Solutions
  o     IBM, OS/2 2.1 Technical Update
  o     IBM, OS/2 Application Developer Training
  o     IBM, PM Programming Guide Volumes 1, 2, and 3
  o  !! IBM, PM Programming Reference: Data Types
  o  !! IBM, PM Programming Reference: Graphic Functions
  o  !! IBM, PM Programming Reference: Hooks
  o  !! IBM, PM Programming Reference: Message Processing
  o  !! IBM, PM Programming Reference: Profile Functions
  o  !! IBM, PM Programming Reference: Window Function
  o  !! IBM, PM Programming Reference: Workplace
  o     IBM, Red Book Volume 1: Control Program
  o     IBM, Red Book Volume 2: DOS and Windows Environment
  o     IBM, Red Book Volume 3: PM and Workplace Shell
  o     IBM, Red Book Volume 4: Application Development
  o     IBM, IPF Reference
  o     IBM, Debug Kernel Reference
  o     IBM, Application Design Guide
  o     IBM, CP Guide and Reference
  o     IBM, Tools Reference
  o     IBM, SOM Reference
  o     IBM, REXX Reference
  o     IBM, REXX Users Guide
  o     IBM, OS/2 v2.1 Virtual Device Driver Reference
  o     IBM, OS/2 v2.1 Presentation Driver Reference
  o     IBM, OS/2 v2.1 Physical Device Driver Reference
  o     IBM, OS/2 Command Reference

========================================================================

     +-------------------------------------------------------+
     | Reminder: Special Price for The Developer Connection  |   dcusdap
     | is Available to US DAP Commercial and Premier Members |
     +-------------------------------------------------------+

The special price available to students and faculty for The Developer
Connection for OS/2 (see previous item) is also available to Commercial
and Premier members of the IBM Developer Assistance Program in the USA.

Prices are:                       Regular          Special
                                   Price            Price

First license                     199 USD          119 USD
Additional license                 75 USD           45 USD

Commercial and Premier members are those who have delivered or committed
to commercially marketing a PC DOS, OS/2, LAN Systems, multimedia, or
pen application. These members receive other benefits and services in
addition to the special price for The Developer Connection.

To order The Developer Connection for OS/2 and receive the DAP
Commercial and Premier discount, call 1-800-633-8266, request the DAP
discount, and have your DAP member number ready.

For more information about DAP Commercial and Premier membership, call
1-407-982-6408, or send a fax to 1-407-998-7610.

========================================================================

               +-------------------------------------+
               | TCP/IP Application Partners Program |          partcpip
               | for TCP/IP for OS/2 and DOS/Windows |
               +-------------------------------------+

The IBM TCP/IP Application Partners Program is open to Independent
Software Vendors (ISVs) whose products interoperate with IBM TCP/IP
Version 2.0 for OS/2 and/or IBM TCP/IP Version 2.1.1 for DOS/Windows.

How to Qualify
--------------

To qualify as a TCP/IP Applications Partner, the ISV must certify that
his or her application interoperates successfully with the appropriate
TCP/IP product (DOS/Windows and/or OS/2). The testing required for
certification is left to the discretion and judgment of the ISV.

TCP/IP Application Partners Catalog
-----------------------------------

Now available is the first edition of the TCP/IP Application Partners
Catalog, a listing of the product offerings (from both IBM and third
parties) that have joined the TAPP program, and information about their
capabilities. New offerings are continually being added to this catalog.

More Information
----------------

The TCP/IP Application Partners Catalog and the TCP/IP Application
Partners Program Enrollment Form are available from:

  John Connor
  G90/503
  IBM Corporation
  4250 S. Miami Blvd.
  Research Triangle Park NC 27709
  Voice: 1-919-254-2679 (IBM tie line 444-2679)
  Fax:   1-919-254-4027 (IBM tie line 444-4027)
  Internet userid ibmtapp@vnet.ibm.com
  IBM internal VNET userid TAPP at RALVM12

IBM employees can also find the catalog in MKTTOOLS as TCPISVS PACKAGE.

========================================================================

                                                                spos2win

    +-------------------------------------------------------------+
    | IBM OS/2 2.1 for Windows ServicePak (XR06300) Now Available |
    +-------------------------------------------------------------+

The IBM OS/2 2.1 for Windows ServicePak, level XR06300, is available for
customers using OS/2 Version 2.1 for Windows. This ServicePak contains
fixes for problems reported by customers since OS/2 2.1 for Windows was
distributed in November 1993.

ServicePak XR06300 is designed to be applied to:

o OS/2 2.1 for Windows as released in November 1993
o OS/2 2.1 for Windows preloaded systems

This ServicePak does not apply to customers using OS/2 Version 2.1.

Ordering the ServicePak
-----------------------

You may download the ServicePak electronically (its availability depends
on the particular electronic facility), or, starting 16 May 1994, you
may order either the diskettes or a CD-ROM of the ServicePak from an
800 number. Shipping of the ServicePaks will begin on 19 May 1994.

You may make as many copies of the ServicePak as you have licensed
copies of OS/2 2.1 for Windows. You may distribute copies to other
properly licensed OS/2 2.1 for Windows owners.

A booklet of installation instructions is included with the ServicePak.
A README file contains technical considerations.

Downloading Electronically
--------------------------

Electronic delivery of the ServicePak will be available from the
following electronic bulletin-board systems, if you have high-speed
communications to download the diskette images:

o IBM OS2BBS - If you are a subscriber to the OS2BBS, you may download
  the ServicePak. The ServicePak is located in the software download
  library. If you are not a subscriber to the OS2BBS, and you wish to
  subscribe, please call 1-800-547-1283. Expected availability: 13 May.

o CompuServe - Members of the CompuServe Information Service may
  download the ServicePak from the IBM OS2 Forum Library (GO IBMSERV).
  Expected availability: 16 May.

o Internet - Customers having access to Internet services will be able
  to download the ServicePak from the network. Customers should do an
  anonymous FTP to software.watson.ibm.com. The ServicePak will be
  located in the /PUB/OS2 directory. Expected availability: 20 May.

o IBM Personal Computer Company BBS - Customers may call the IBM
  Personal Computer Company BBS by dialing 1-919-517-0001 via your
  communications modem. Expected availability: 20 May.

o TOOLCAT OS2CSD (IBM internal only) - IBM employees with access to the
  IBM network may download the ServicePak from the OS2CSD repository.
  Expected availability: 13 May.

Some of these systems may not be available outside the United States.
If these bulletin board systems are not available in your country,
contact your service representative or the place where you purchased
OS/2 2.1 for Windows.

Ordering Via 800 Number
-----------------------

Starting 16 May 1994, if you reside in the USA and do not have access to
any of the electronic bulletin board systems, or if you need the
ServicePak delivered on diskettes or CD-ROM, you may order the
ServicePak by calling 1-800-494-3044 and charging the shipping and
handling fees to your credit card. You may also pay by check or purchase
order. Second-day Airborne service is used to deliver the ServicePak.

The diskette version of the ServicePak consists of twenty 3.5-inch
diskettes or twenty-five 5.25-inch diskettes. It will be shipped for a
non-refundable fee of 40 USD plus applicable sales tax, shipping, and
handling. The CD-ROM version costs a non-refundable 25 USD plus tax,
shipping, and handling.

When ordering, please specify:

1. Whether you want the 3.5-inch diskette, 5.25-inch diskette, or
   CD-ROM version of the ServicePak. NOTE: If you want diskettes, be
   sure to order the size that is bootable on your machine (i.e.,
   typically the size of your A: diskette drive).

2. An actual business or home address, not a Post Office Box number.
   (Airborne cannot deliver to P.O. boxes.)

3. A current credit card, expiration date, and number to which the fee
   will be charged, or

4. Whether you choose to pay by check, or

5. Whether you choose to pay by purchase order.

========================================================================

             +-----------------------------------------+
             |  IBM PC DOS 6.3 Offers Integrated Data  |        dos63ann
             | Compression, Improved Memory Management |
             +-----------------------------------------+

IBM announces PC DOS 6.3, the most full-featured DOS available, with
integrated data compression, improved memory management, and a suite of
enhanced utilities.

PC DOS is IBM's version of the DOS operating system that runs on all IBM
and compatible PCs and works with MS Windows.

Integrated Data Compression, Pen Support
----------------------------------------

The integrated data compression feature of PC DOS 6.3 enables users to
increase significantly the storage capacity of their fixed and removable
disks without any investment in hardware. The new PC DOS is the only
version of DOS that has built-in support for pen-based computers and
PCMCIA cards.

Eight Full-Featured Utilities
-----------------------------

PC DOS 6.3 is loaded with a suite of eight updated full-featured
utilities, including:

o IBM's SuperStor/DS provides safe and reliable data compression
  capabilities for DOS and Windows.

o Central Point Software's RAMBoost, Central Point Backup, and Undelete
  and Program Scheduler allow users of DOS and Windows to easily
  optimize memory, back up or retrieve files, and schedule activities.

o Phoenix Technologies' PhoenixCARD Manager Plus provides PC DOS 6.3
  with PCMCIA support.

o PenDOS provides extensions that allow users to replace the mouse with
  a pen to launch DOS applications.

o IBM's AntiVirus protects against more than 2,000 common computer
  viruses.

o Integrated E Editor enables users to draw, perform basic math, sort,
  and edit multiple files.

"IBM is committed to the future of DOS, and we're continuing to invest
time, money, and research and development effort into upgrading PC DOS,"
said Wally Casey, director of marketing for IBM's Personal Software
Products division. "With PC DOS, we're offering a DOS that has
consistently been rated superior by leading computer trade publications,
and has won the respect and trust of millions of DOS users."

SuperStor/DS
------------

With PC DOS 6.3, the SuperStor/DS compression software is fully
integrated into the operating system, offering users real-time data
compression. SuperStor/DS is DoubleSpace-compatible, and will work with
DoubleSpace-compressed disks, allowing for easy migration from
DoubleSpace. SuperStor/DS includes advanced features such as password
protection and support for Universal Data Exchange, which allows
compressed files on removable media to be read by a DOS system, even
where compression software is not installed.

Multiple Configuration Support
------------------------------

PC DOS has been enhanced to provide comprehensive support for multiple
configurations, which simplifies the upgrade process from MS-DOS. PC DOS
6.3 allows users to create several different configurations of their
AUTOEXEC.BAT and CONFIG.SYS files, then to choose among the various
configurations at startup.

RAMBoost
--------

Central Point's RAMBoost provides enhanced support for multiple
configuration environments, storing and executing separate memory
management schemes for each configuration. Unlike the memory management
products included with competitive DOS offerings, RAMBoost continually
tracks system configuration and re-optimizes memory when configurations
change.

Central Point Backup
--------------------

Central Point's Backup utilities for PC DOS and Windows have been
enhanced to support additional tape drives. IBM's PC DOS is still the
only DOS to provide support for tape backup.

IBM AntiVirus
-------------

With PC DOS 6.3, IBM's AntiVirus utility has been upgraded to scan for,
identify and eliminate 40 percent more viruses -- more than 2,000 in
all. The AntiVirus utility offers a wealth of other advanced features,
including small memory footprint, a fuzzy logic engine to assist in
identifying mutating viruses, and advanced false-alarm avoidance. The
PC DOS AntiVirus shield runs in less than 6 KB of memory, while others
use as much as 44 KB. AntiVirus is a comprehensive "install-and-forget"
automatic protection package, with interfaces for DOS and Windows.

Additional Enhancements
-----------------------

Additional enhancements to PC DOS 6.3 include SMARTDRV, DEFRAG, and
FORMAT improvements, among others. SMARTDRV now offers better hard-disk
performance and increased data protection, and it will cache compressed
data as well as CD-ROMs. DEFRAG now uses extended memory to safely and
efficiently defragment even large files.

Prices and How to Acquire
-------------------------

The PC DOS 6.3 upgrade for all DOS 2.1 or higher users is available
immediately at a suggested retail price of 77 USD.

IBM is also providing an electronic upgrade at no charge for current PC
DOS 6.1 licensed users. This package can be downloaded from CompuServe
(GO IBMPCDOSUPGRADE) or the IBM PC Company bulletin board
(1-919-517-0001). For PC DOS 6.1 users who want upgrade diskettes and
documentation, a special 6.3 upgrade package can be purchased for 24.95
USD by calling 1-800-342-6672 in the USA or 1-800-465-7999 in Canada.

========================================================================

               +-------------------------------------+
               | IBM PC DOS 6.3 Announcement Details |          dos63dtl
               +-------------------------------------+

PC DOS 6.3 is the primary operating system for entry level IBM and
compatible non-IBM personal computer systems.

New in PC DOS 6.3:

o SMART UPGRADE from MS-DOS 6.0/6.2 or PC DOS 6.1 to PC DOS 6.3. Install
  is modified to understand the multi-config support delivered in these
  versions of DOS.

o RAMBOOST searches the CONFIG.SYS file to determine if DOS 6
  Multi-Config is used.

o BACKUP adds additional tape drive support, making a great backup
  solution even better.

o COMPRESSION is fully integrated into PC DOS 6.3.

o SMARTDRV is enhanced to improve performance and now caches CD-ROMs.

o DEFRAG uses extended memory to efficiently defragment large hard-files
  safely.

o QCONFIG diagnostic tool is updated to recognize a host of new non-IBM
  adapters.

o MSCDEX 2.23 provides access to CD-ROM drives.

o E EDITOR is enhanced to create a separate file of all search instances
  found on a document.

o ANTIVIRUS is enhanced to detect and eliminate more than 2,000 viruses.

o COMMAS now appear when using DIR, CHKDSK, FORMAT, and MEM commands.

o NO-SWAP DISKCOPY copies the entire contents of one floppy disk to
  another by using the system's hard disk as a temporary storage area.

o INTERACTIVE BOOT lets you bypass or step-through the CONFIG.SYS and
  AUTOEXEC.BAT.

o INTERACTIVE BATCH PROCESSING brings the step-through feature to any
  batch file.

o FILE-OVERWRITE prompts you before overwriting files that have
  identical file names when using the COPY, XCOPY or MOVE commands.

PC DOS 6.3 is offered as a base product for new systems and a full DOS
6.3 upgrade package capable of upgrading over any existing DOS (IBM, or
other, Version 2.1, or higher, installed on a hard-disk) at a
significantly reduced cost.

A special, limited-time PC DOS 6.3 upgrade offering for licensed PC DOS
6.1 users is being announced separately.

IBM DOS 5.02 continues to be available to those customers not requiring
the PC DOS 6.3 utilities or features.

PC DOS 6.3 can be installed from a server to an unattended workstation
using the PC DOS 6.3 CID Install Utility. The CID Install Utility is
available on the PC Company Bulletin Board System at 1-919-517-0001, or
by contacting your IBM representative.

AccessDOS 1.1
-------------

AccessDOS 1.1, a software program that provides extended keyboard, mouse
and sound access, is included in this announcement. AccessDOS is helpful
to users with disabilities, and is available at no charge by calling
1-800-426-7282.

AccessDOS 1.1 features:

o StickyKeys      o BounceKeys
o MouseKeys       o SerialKeys
o RepeatKeys      o ToggleKeys
o SlowKeys        o ShowKeys

Description of Enhancements
---------------------------

o PC DOS 6.1 Kernel Enhancements

  - Display of Country Thousands Separator
  - Interactive Boot
  - Batch Processing for COMMAND.COM
  - New Prompt for File Overwrite
  - Enhanced SMARTDRV.EXE
  - Enhanced DEFRAG.EXE
  - Enhanced DISKCOPY
  - Enhanced FORMAT.COM
  - CD ROM Support (MSCDEX.EXE 2.23)
  - DOS Version Update

o Improved Memory Management

  - RAMBOOST Updates
    -- Learn Mode Enhancement
    -- Multi-Config Environments
    -- Stacker 3.1
    -- DOS UMB Support
    -- SmartFRAME Support
    -- RAMBOOST within DESQview or Windows
    -- RAMSETUP.EXE

o Updated Utilities

  - SETUP.EXE Changes
    -- Version Control of DOS Tools
    -- Windows path for RAMBOOST
    -- Installation of new files
    -- Multi config aware
       o   SETUP2.OVL changes
    -- DoubleSpace Compression Enhancements
    -- IBM AntiVirus Updated Signature File
    -- QCONFIG Updates
    -- CP Backup Enhancements
    -- E Editor Updates
       o   Enabling of the "ALL" function
       o   Removal of the QDATE and QTIME commands

o Improved Commands

  -   SETVER Updates
  -   KEYB/KEYBOARD Enhancements

Hardware Requirements
---------------------

PC DOS 6.3 operates on all Intel-based personal computers (processors
8088, 286, 386, and higher).

The minimum processor system memory required for PC DOS 6.3 install is
512 KB. A new system, one without a previous version of DOS installed,
should also have a 720 KB, 1.44 MB, or 2.88 MB 3.5-inch or a 360 KB or
1.2 MB 5.25-inch "A:" diskette drive.

The PC DOS 6.3 Upgrade requires a system with a prior version of DOS
Version 2.1, or higher, including MS-DOS 6.0 or MS-DOS 6.2, installed on
the hard disk. Installation on upgrade systems can occur either from any
diskette drive or from the network to the hard disk.

The minimum disk disk space required for PC DOS 6.3 is 3 MB. The maximum
disk space required for PC DOS 6.3 is 11 MB.

Software Requirements
---------------------

PC DOS 6.3 maintains upward compatibility with prior versions of IBM
DOS. Support of functions that were supported on previous levels is
continued, unless that specific function is no longer supported by IBM.
Functions no longer supported in PC DOS 6.3 include QBASIC and BASICA.
However, QBASIC and BASICA from prior versions of DOS should continue to
run compatibly with PC DOS 6.3.

Applications that were supported on previous levels of DOS should run
compatibly with PC DOS 6.3. However, with each release of DOS, adding
new features introduces some incompatibilities. Below is a list of
changes that may cause compatibility problems:

o A20 Gate Handling

  DOS 5.0 toggled the A20 line on and off as needed, which resulted in a
  performance penalty but aided compatibility with older applications
  that made assumptions about the state of A20. PC DOS 6.3, when loaded
  high (DOS=HIGH), keeps the A20 line enabled for performance reasons.
  If users find that this is a problem, they should load DOS low
  (DOS=LOW).

o No BACKUP.COM

  The BACKUP command is replaced with the new full-screen backup program
  CPBACKUP. CPBACKUP is superior in every way to BACKUP, but is
  incompatible in name, switches, and backup format. To enable users to
  restore backups made with previous releases of DOS, the RESTORE
  command is shipped as part of PC DOS 6.3. Also, if the user has
  BACKUP.COM, it is not deleted when PC DOS 6.3 is installed.

o New SMARTDRV

  The SMARTDRV disk-cache program is totally redesigned, causing the
  invocation and command-line options to change. Install automatically
  makes the necessary changes to CONFIG.SYS and AUTOEXEC.BAT.

o MIRROR replaced with DATAMON

  Some of the functions of the DOS 5.0 MIRROR command are integrated
  into DATAMON. Users who used to run MIRROR will need to run DATAMON
  instead.

o EDIT replaced with E

  The DOS 5.0 full-screen editor EDIT is replaced in PC DOS 6.3 with E.
  E is superior to EDIT in functionality, but has a different user
  interface. Users who select EDITOR from the DOSSHELL and expect EDIT
  will get E instead. Install does not delete the user's DOS 5.0 EDIT
  and QBASIC, so current EDIT users can still run it. E was purposely
  not named EDIT to make this possible.

o No BASICA or QBASIC

  PC DOS 6.3 does not contain a BASIC interpreter. Customers who already
  have DOS installed are still able to run their BASIC or QBASIC
  product, because install does not delete it.

o Disk Compression

  Compressed hard-disks represent a departure from previous DOS
  versions. Users who compress their hard disks will not be able to boot
  an older version of DOS and view files on their hard disks. Compressed
  diskettes are also possible with PC DOS 6.3, but pose no compatibility
  problem, since they contain a TSR program that allows the diskette to
  be read by systems running older versions of DOS.

Definitions of Terms
--------------------

End User: An end user may be a systems engineer, technical coordinator,
dealer, or any other person who uses DOS in its intended operating
environment.

ServicePaks (CSDs): Corrective Service Diskettes, referred to as
ServicePaks, contain corrected code that address problems reported by
customers. The corrected code contains an accumulation of code fixes
(APARs) that address code defects reported.

Technical Advisor: A dealer who has registered with the National Support
Center as a technical advisor. The technical advisor package includes a
set of services available on an electronic bulletin-board system.

Technical Coordinator: A person who is designated to coordinate
technical and service activity for others. This person is an employee of
an account that is serviced by IBM direct channel marketing and support.

IBM Technical Support
---------------------

For PC DOS 6.3 preloaded on IBM PC hardware:

Technical Support is provided by the PC Help Center. For customers
supported by the PC Help Center, the customer will call 1-800-772-2227.
The Help Center is available 24 hours a day, seven days a week. If,
after analysis, a product defect is suspected, the suspected defect is
forwarded to the DOS Product Support Group for resolution.

For the PC DOS 6.3 retail package:

IBM technical support is available for PC DOS 6.3 until 30 April 1995,
as follows:

PS Programming Support Center: The telephone number for service is
1-800-342-6672. Telephone calls may be placed to the Support Center 24
hours a day, seven days a week. End users may call the Support Center
at any time; however, the normal hours for technical support are 8:00
a.m. to 8:00 p.m., Eastern standard time, Monday through Friday and
9:00 a.m. to 6:00 p.m., Eastern standard time on Saturday and Sunday.

Central Service: IBM Central Service will respond, upon request from an
end user, to a defect in the unaltered portion of a supported release or
licensed program. Corrective service includes corrected documentation,
corrected code, notice of availability of corrected code, or a
restriction or a bypass as determined by IBM. Defect support is only
applicable if found to occur in the operating environment in which the
product was intended.

Support for Large Accounts: Technical coordinators and IBM
representatives have access to a RETAIN (TM) file via IBMLink (TM).
The RETAIN file provides product defect information such as the
description of a defect, the severity of the defect and the current
status relative to resolution.

IBM Personal Systems Competency Center: Installation and technical
support are provided by National Technical Support -- Personal Systems
Service and Support, Dallas, Texas. Eligible customers in the IBM
Technical Coordinator Program may obtain installation and usage
assistance through IBMLink Ask Questions - Support.

Corrective Service
------------------

Circumvention or Bypass: A circumvention or a bypass may be provided by
IBM to correct a given problem. This corrective action is provided by
IBM Technical Support.

Private Fixes: Private fixes are given to a specific customer to correct
a specific problem.

ServicePaks (CSDs): Corrective Service Diskettes, referred to as
ServicePaks, will be released as needed during the period of service for
the product. ServicePaks contain accumulated "code fixes" during that
period. Notification of the availability of the latest ServicePak will
be posted on the PCC BBS and TALKLink Bulletin Board Systems.

ServicePaks may be obtained from one of the following sources:

o PS Programming Support Center

  A call is placed to the PS Programming Support Center, 1-800-342-6672,
  by an end user with a problem. If IBM Level 2 support has determined
  that a ServicePak is available that fixes the problem reported, the
  customer can receive the latest ServicePak. An order is placed on the
  RETAIN file and sent to the CSD distribution center in Boulder,
  Colorado. A valid PMR number is a prerequisite for placing an order
  in Retain for a ServicePak. The ServicePak is then mailed to the end
  user from the distribution center in Boulder, Colorado. The mailing
  address is the one that reported to IBM at the time the problem was
  submitted. The persons who can obtain ServicePaks using this
  methodology include:

  - Dealers registered as Technical Advisors
  - Dealers not registered as Technical Advisors
  - Registered Technical Coordinators
  - IBM representatives
  - Any end user who has acquired a license to PC DOS 6.1 or higher

o The Dealer or Point-of-Sale

  ServicePaks may be obtained from authorized dealers. The end user may
  be asked by the dealer to furnish the required diskette(s). Dealers
  have the following sources for obtaining ServicePaks.

  - Dealers who are not Technical Advisors
    --  PS Programming Support Center
    --  Download from the Electronic Bulletin Board System (PCC BBS,
        1-919-517-0001

  - Dealers who are registered as Technical Advisors
    --  Using The PCC BBS Electronic Ordering System
    --  Download from the Electronic Bulletin Board System (PCC BBS)

o Obtaining ServicePaks Via Electronic Bulletin Board System (PCC BBS)

  The IBM PC Company Bulletin Board System (PCC BBS) is available 24
  hours a day. Registered Technical Advisors have access to the Bulletin
  Board System, which offers a menu of services as part of the Technical
  Advisor program. Dealers who are not Technical Advisors and all other
  end users have access to the Bulletin Board System on a toll-call
  basis. The toll number for the PCC BBS is 1-919-517-0001.

  Requirements for asynchronous electronic connection to the Bulletin
  Board System are:

  - A modem that supports 1200 bps to 9600 bps communication
  - Communication software that supports 8-bit file transfer
  - A switched telephone line
  - The modem should be set at eight data bits, no parity, one stop bit

  The end user is instructed to refer to the bulletin titled "Corrective
  Service Information" on the Bulletin Board System for instructions
  once connected.

o Downloading ServicePaks (CSDs) from the PCC Bulletin Board System

  Registered Technical Advisors have this service as one of the services
  available on the Technical Advisor Menu. Other end users, including
  dealers who are not registered Technical Advisors, may select this
  function after connecting to the Bulletin Board System on a toll call
  basis. The CSD download includes the actual corrective service
  diskette in binary image, a README file with instructions to the end
  user in how to perform the installation, and a licensed program that
  converts the binary images to diskette at the receiving workstation.
  After the download has completed, the end user is then told how to do
  the installation with information contained in the README file.

o Electronic Ordering of ServicePaks (CSDs) on the PCC BBS

  Dealers who are registered Technical Advisors may order CSDs as one of
  the services provided on the Technical Advisor menu. The dealer
  specifies his or her name and mailing address. A program operating on
  the server generates a file which is basically the same file created
  by the RETAIN system when a Level 2 support person places an order for
  a CSD. The difference is that, with the electronic ordering system, a
  valid PMR number is not a prerequisite to order a CSD. The RETAIN file
  is then sent by electronic file transfer to the VMNODE in Boulder,
  Colorado that contains the CSD ordering program. A CSD mail order is
  then issued to the name and address specified in the file that was
  electronically generated. Post office box numbers are not considered
  valid addresses by the Boulder CSD distribution system.

o Obtaining ServicePaks (CSDs) from The TALKLink Bulletin Board System

  Customers who subscribe to TALKLink receive a package that includes
  the communications program as well as instructions on how to connect
  to TALKLink. Customers download ServicePaks from TALKlink by selecting
  the ServicePak from the menu of services offered on the TALKLink
  software libraries.

o Obtaining ServicePaks (CSDs) From The local IBM office

  Any end user who has acquired a license to PC DOS 6.3 may obtain the
  latest level ServicePak from a local IBM office if the end user has a
  problem and a ServicePak is available that fixes the problem.

Problem Determination Procedures
--------------------------------

Service Information is contained within the product shipment group for
PC DOS 6.3. Service information is printed on the inside back cover of
the User's Guide. It contains the telephone number of the IBM Support
Center. The customer is told what to do relative to problem
determination before contacting IBM for support. The end user is given
guidelines about where to go for additional technical information, and
is told how to obtain ServicePaks (CSDs) from IBM.

Electronic Bulletin-Board Systems
---------------------------------

PCC Bulletin Board System: The IBM PC Company Electronic Bulletin Board
System (PCC BBS) is owned and maintained by the IBM PC Company in
Research Triangle Park, North Carolina.

Registered Technical Advisors have a variety of services, such as
ordering information, technical bulletins, and corrective service
diskette (CSD) downloading. Other end users may access the BBS by
calling 1-919-517-0001 (providing they have the hardware/software
required).

The major services provided by the PCC BBS are:

o End User Message Conferencing

  Questions are placed on the BBS by end users, and answers are appended
  to the question by other end users.

o News and Announcements

  View recent information regarding products and services.

o Software Library

  The customer can download application programs, device drivers,
  ServicePaks (CSDs), and SelectPaks (Fixes).

o Electronic Ordering of ServicePaks (CSDs)

  This service is available to Technical Advisors only. The order is
  sent to the CSD distribution center in Boulder, Colorado, and the
  ServicePak is mailed to the dealer who placed the electronic order.


TALKLink: The TALKLink Bulletin Board System is owned by the IBM
Electronic Information and Delivery Systems organization located in
Atlanta, Georgia.

IBM TALKLink is the worldwide IBM Electronic Bulletin Board System that
is available via a subscription.

o Conferences and Forums

  There are several DOS Question and Answer Bulletin Boards on TALKLink.
  These Q&A Bulletin Boards contain several PC DOS 6.3-related topics.
  The items posted here are shared between Bulletin Board System (BBS)
  users and IBM personnel worldwide.

o Customer-to-Customer Messaging

  Private messages can be sent to other TALKLink customers.

o News and Announcements

  View recent information regarding products and services.

o Search Service

  Search IBM databases in an interactive mode. This facility includes a
  large Q&A database, IBM Center Flashes, and IBM problem management
  libraries. The customer will find information on problems and fixes.

o Set Display Options

  The customer can customize for personal choice such as display colors.

o Support

  The customer can view or submit problem reports that receive the
  prompt attention of IBM. The customer can also place orders for
  product-related materials.

o Software Library

  The customer can download application programs, device drivers,
  ServicePaks (CSDs), and SelectPaks (fixes).

Packaging
---------

Distribution of PC DOS 6.3 is on high density 3.5-inch media (1.44 MB)
and 5.25-inch (1.2 MB) media. Upgrade and base packages will be offered
for retail.

Low-density diskettes will be available separately, and may be ordered
with a coupon.

The program package for PC DOS 6.3 and PC DOS 6.3 Upgrade, U.S. English,
3.5-inch media (part numbers 82G5400 and 82G5401) consists of four
3.5-inch high-density (1.44 MB) diskettes and the following contents:

o IBM Program License Agreement (PLA)
o PC DOS Version 6.3 Installation
o PC DOS Version 6 Everyday DOS
o PC DOS Version 6.3 User's Guide
o PC DOS Version 6.3 Command Reference and Error Messages
o PC DOS Version 6.3 Program License Information
o Registration Card
o Two product serial number stickers.

The program package for PC DOS Version 6.3 and PC DOS Version 6.3
Upgrade, U.S. English, 5.25-inch media (Part numbers 82G5402 and
82G5403) consists of five 5.25-inch high-density (1.2 MB) diskettes and
the following contents:

o IBM Program License Agreement (PLA)
o PC DOS Version 6.3 Installation
o PC DOS Version 6 Everyday DOS
o PC DOS Version 6.3 User's Guide
o PC DOS Version 6.3 Command Reference and Error Messages
o PC DOS Version 6.3 Program License Information
o Registration Card
o Two product serial number stickers.

Customers are instructed to fill out and mail in their registration card
in order to be provided with information on future product announcements
and special promotional offers.

The separate documentation package for PC DOS 6.3 (part number 82G5399)
includes the following:

o PC DOS Version 6.3 Installation
o PC DOS Version 6 Everyday DOS
o PC DOS Version 6.3 User's Guide
o PC DOS Version 6.3 Command Reference and Error Messages
o PC DOS Version 6.3 Keyboards and Code Pages.

Program Upgrade
---------------

The program package upgrade option allows currently licensed users of
all prior IBM and compatible DOS versions to obtain the new function for
a program upgrade charge. For most users, the upgrade option is
fulfilled via the PC DOS 6.3 Upgrade, a separately packaged program.
This program upgrades the user from prior IBM and compatible DOS
Versions 2.1 or higher to PC DOS 6.3. The PC DOS 6.3 Upgrade program
requires that one of these previous DOS versions is present on a fixed
disk before installing the upgrade. The customer is authorized to
continue to run specific features, if desired and compatible in prior
DOS programs (that is, QBASIC, EDLIN), and the PC DOS 6.3 Upgrade
Program on the same system unit. However, separate transfer of either
program is not allowed.

The program may be obtained through IBM Authorized Personal Computer
Dealers and Industry Remarketers.

Additionally, end users may order the PC DOS 6.3 Upgrade program at the
single-unit price by contacting an IBM representative or IBM Authorized
Personal Computer Dealer or calling 1-800-342-6672. NOTE: Because the PC
DOS 6.3 Upgrade program does not allow end users with DOS versions
before DOS 2.1 and/or end users not having fixed disks to perform the
upgrade, the following special procedure is put in place:

End users may contact their IBM representative or IBM Authorized
Personal Computer Dealer or call 1-800-342-6672 to order the PC DOS 6.3
Upgrade program package at the single-unit price of the PC DOS 6.3
Upgrade program. In this case, the end user is required to furnish proof
of license of a previous version of DOS. That proof of license can be a
"Proof of License" or the cover page of their previous DOS manual. Only
originals will be accepted. Upon receipt of the required proof of
license, the order will be filled.

Customers may also order upgrades through the local IBM office or an
Authorized remarketer. The IBM Personal Computer/System Program IBM US
Upgrade and Certification Order Form is not required for PC DOS 6.3.

Ordering Information and Charges
--------------------------------

The available order types are as follows:

o Program Package -- Program diskette with documentation.

o Additional License Copies -- Authorization for the customer who has a
  program package to make a single copy of the program diskette and
  documentation. There are two ways to receive authorization to copy.
  Receipt of the invoice authorizes the customer to make the Additional
  License Copy. The ICA must be in effect. The customer also has the
  option of ordering a Proof of Additional License certificate, in which
  case the ICA is not required.

o Documentation -- Separate documentation without program diskettes.

o Program Package Upgrade -- Program diskette with documentation.

o Additional License Copy Upgrade -- Authorization for the customer who
  has a program package upgrade to make a single copy of the program
  diskette and documentation. Receipt of the invoice authorizes the
  customer to make the Additional License Copy upgrade. The ICA must be
  in effect. The customer also has the option of ordering a Proof of
  Additional License Upgrade certificate, in which case the ICA is not
  required.

                                                PART      ONE-TIME
PROGRAM NAME                                    NUMBER    CHARGE

PC DOS Version 6.3, 3.5-inch diskettes          82G5400   127 USD

PC DOS Version 6.3, 5.25-inch diskettes         82G5402   127 USD

AccessDOS 1.1, 3.5- and 5.25-inch diskettes     83G7828   no charge

PC DOS Version 6.3 Additional License           83G7526   125 USD

PC DOS Version 6.3 Proof of Additional License  83G7528   125 USD

PC DOS Version 6.3 Upgrade, 3.5-inch diskettes  82G5401    77 USD

PC DOS Version 6.3 Upgrade, 5.25-inch diskettes 82G5403    77 USD

PC DOS Version 6.3 Upgrade Additional License   83G7527    75 USD

PC DOS Version 6.3 Upgrade Proof of Additional  83G7529    75 USD

PC DOS Version 6.3 Documentation Only           82G5399    10 USD

PC DOS Version 6.3 Keyboards and Code Pages     83G7531     5 USD

PC DOS Version 6.3 Command Reference and Error  83G7530    15 USD

DOS 5.02 Technical Reference                    52G9932    49 USD

(The DOS 5.02 Technical Reference is applicable for PC DOS 6.3.)

========================================================================

               +-------------------------------------+
               | PC DOS 6.1 to 6.3 Upgrade Promotion |          promodos
               +-------------------------------------+

For a limited time only, licensed users of PC DOS 6.1 can upgrade to PC
DOS 6.3 online at no charge. To download the upgrade, customers can:

o Connect with CompuServe (GO IBMPCDOSUPGRADE), or
o Connect with TALKLink (choose DOS environment), or
o Call the IBM PC Company Bulletin Board at 1-919-517-0001

While the software is available at no charge, you may be required to pay
connect charges to the networking service you use.

IBM PC DOS 6.1 must already be installed for this upgrade to work.

A README file and license information accompany the download. Six files
are downloaded; the user can make the five specific 6.1-to-6.3
(3.5-inch) upgrade diskettes locally. These diskettes contain a specific
6.1 (and 6.3) "sniffer" that prevents the PC DOS 6.3 executables from
working except on systems with PC DOS 6.1 (or 6.3) installed. This means
the new 6.1 to 6.3 upgrade diskettes can be used as supplemental 6.3
backup diskettes. The familiar SETUP command is used to begin the
installation.

NOTE: Those wishing to acquire PC DOS 6.3 upgrade diskettes and full
PC DOS 6.3 documentation can do so by calling 1-800-342-6672 within the
USA or 1-800-465-7999 within Canada. A 24.95 USD fee will be charged to
the caller's credit card.

Commercial, state, and local government and education customers are
eligible to participate in this offering. Federal government customers
should call 1-800-333-6705 or 1-301-564-7970 to determine eligibility.

The upgrade will be available until 30 September 1994. IBM reserves the
right to modify or withdraw this offering at any time.

========================================================================

               +--------------------------------------+
               | PC DOS Beta Test Participants Wanted |          betados
               +--------------------------------------+

IBM is currently seeking talented individuals to participate in beta
tests of IBM's PC DOS products. If you are interested in becoming a
member of our beta-test team, please follow the instructions below that
pertain to your area.

Membership Process for USA and Canada
-------------------------------------

Within the USA and Canada, call the IBM PC DOS beta-test hotline at
1-800-368-8365.

When you call the hotline, you will hear a recorded message that asks
for your name, full mailing address, daytime telephone, and your
preferred floppy-diskette size.

The PC DOS beta test team will then send you a letter giving additional
information about the beta program, and a copy of IBM's Tester Profile
Software, which will help you to register as a PC DOS beta candidate.

Membership Process for Europe, Middle East, Africa
--------------------------------------------------

Within Europe, the Middle East, and Africa (E/ME/A), send a fax to
+44 256 336778 with the following information:

o  The title "DOS Products Beta Testing"
o  Your name
o  Company name
o  Postal address
o  Country
o  Postal code
o  Daytime telephone number (including country code)
o  Your preferred floppy-diskette size

Within a month, you should receive a package that will help you to
register as a PC DOS beta-test candidate.

Note that IBM beta software normally comes in USA versions only.

It is IBM's intention to make beta code downloadable from electronic
bulletin boards, such as the IBM E/ME/A Beta BBS, and optionally
available (where appropriate) on a CD-ROM for a nominal charge of about
25 USD plus taxes, payable in the candidate's local currency.

Participation in an IBM beta program is otherwise free of charge, and
technical support is furnished through electronic conferencing on
various bulletin boards.

========================================================================

       +----------------------------------------------------+
       | IBM Restructures Technical Support for Software to |    suptall
       | Provide Consistent Services Across All Platforms   |
       +----------------------------------------------------+

IBM announces a new technical support structure providing consistent
support for software across all IBM platforms. Elements of this new
structure include IBM Support Family, base and enhanced services and
support, and One Time Charge and Monthly License Charge support models.
This broadened services portfolio offers IBM customers direct access to
IBM technical experts and the ability to customize a support program for
their specific needs.

IBM Support Family provides technical support for eligible software for
IBM System/390, Networking, AS/400, AIX/6000, and Personal Systems
platforms. IBM Support Family offers a robust choice of
competitively-priced services that are easier to understand, buy, and
use than in the past. All IBM Support Family services are backed by a
money-back satisfaction guarantee.

"We are providing our customers -- from the largest enterprises to
emerging and growing businesses -- with an integrated set of
hassle-free, post-sale support options," said Jim Seitz, general
manager, availability services and technical support, IBM United States.
"This new structure provides a consistent, clear and comprehensive way
for customers to address technical issues, including supported
code-related problems and 'how-to' questions."

IBM Support Family
------------------

IBM Support Family includes the following core services:

o Support Line provides customers with both telephone and electronic
  access to technical specialists for answers to usage questions and
  code-related problems.

  Support Line access is available consistently across all IBM platforms
  from 8 a.m. to 5 p.m., Monday through Friday, excluding national
  holidays. Optional 24-hour, seven-days-a-week access is also
  available.

o Consult Line is a telephone-based help line staffed by technical
  specialists providing in-depth analysis and assistance in such areas
  as application design, configuration, and performance tuning.

o House Call delivers on-site assistance and/or specialized support at
  customer locations.

o Alert provides customers on System/390, Networking, and AS/400
  platforms with automatic notification of critical software and
  hardware fixes in electronic and/or paper form, and is customized by
  software release level.

o Forum is electronic bulletin board support for users on System/390,
  Networking, AS/400 and Personal Systems platforms.

IBM Support Family core services vary somewhat by platform, and
additional services, unique to each platform, are also available.

Base and Enhanced Support
-------------------------

IBM's new technical support structure provides a choice of base and
enhanced support for IBM licensed software. Base support for Monthly
License Charge products includes unlimited code-related problem support
via fax, mail, telephone, and electronic access 24 hours a day. For One
Time Charge products, base support for code-related problem reporting
and resolution is provided via mail, fax, or electronic access.

One Time Charge base support also includes a period of complimentary
support for installation and usage assistance in "getting started."
During this time period, eligible customers can access Support Line free
of charge. This time period varies by platform, but is never less than
60 days for eligible products.

Other base support provided at no additional charge may include
seminars, system assurance reviews, and installation planning assistance
for new software licenses.

Enhanced support, via IBM Support Family, is now the means to access
telephone assistance for usage questions for both One Time Charge and
Monthly License Charge customers. In addition to IBM Support Family core
services, enhanced support may include services unique to each platform,
such as S/390 Technical Library, AS/400 RemoteInstall and AIX/6000
Performance Management. All enhanced services are available for a fee on
an individual product, or in some cases, a packaged basis. Additional
enhanced support options may include education and training, project
management, conversion and migration assistance, hardware and software
customization, software installation, facilities planning, and
performance tuning.

On-Site Support
---------------

IBM's Availability Centers nationwide are the delivery channel for
in-person services provided through House Call. Availability Centers
now provide local operational support for both hardware and software.

"Together with the skills present in our Availability Centers, the
consolidation of all technical support within a single organization and
our continued investment in educating and training our services
professionals, the IBM Support Family delivers the very best of IBM
services to our customers," Seitz concluded.

Hardware maintenance services and warranty support are unaffected by
this announcement.

========================================================================

        +-----------------------------------------------------+
        | Comprehensive Technical Support Structure Announced |  suptstr
        +-----------------------------------------------------+

IBM announces enhancements to its technical support structure,
including:

o Introduction of Personal Systems Support Family, complementing the
  previously announced System/390, Networking, AS/400, and AIX/6000
  Support Families;

o Introduction of One Time Charge (OTC) and Monthly License Charge (MLC)
  support and services models, modifying customers' access to the
  support structure for OTC-only products, and introducing a
  complimentary ("getting-started") support period; and

o Establishment of a national definition of base (free) and enhanced
  (fee) support.

Personal Systems Support Family
-------------------------------

With the addition of Personal Systems Support Family to IBM Support
Family, IBM now provides customers with a technical support portfolio
that is consistent across all IBM platforms and allows customers to
choose those options that meet their specific needs. All IBM Support
Family services are available under a single contract, and are backed by
a money-back satisfaction guarantee.

Personal Systems Support Family is composed of the following core
services:

o Support Line provides customers with both telephone and electronic
  access to technical specialists in areas such as OS/2, LAN Server,
  DB2/2, and more than 100 other products.

o Consult Line is a telephone-based help line staffed by technical
  specialists providing in-depth analysis and assistance on
  applications, configuration, tuning, and other issues.

o House Call delivers on-site assistance and/or specialized support at
  customer locations.

o Forum is electronic bulletin board support on CompuServe, Internet,
  PRODIGY, and IBMLink.

System/390, AS/400, and Networking Support Family offerings also include
Alert, which provides automatic notification of critical software coding
corrections in electronic and/or paper form customized by software
release level. Some other core services also vary by platform, and
additional services are available that are unique to each platform.

Technical Support Structure
---------------------------

In an effort to tailor software technical support to the needs of its
customers, IBM has defined two support models -- one that applies to
software products that can be purchased only on an OTC basis, and one
that applies to all other software products: i.e., MLC-only products,
products that can be acquired on either an OTC or an MLC basis, and
Annual License Charge and Program License Charge (ALC/PLC) products.
Recurring-charge products that have been previously announced will keep
their current support terms and conditions.

The OTC software support model includes a complimentary period of use of
Support Line, an IBM Support Family service, to help customers with
installation and usage assistance in "getting started." Following this
period, code-related problems may be reported to IBM electronically, by
facsimile, or by mail (with voice access available for a fee via the
Support Line offering). A number of services are available, at no
additional charge, during product currency. OTC customers may purchase
Per Call, Standard, or Premium Support Line service, plus a range of
other fee-based services.

As before, customers with MLC products may report code-related problems
to IBM through voice access 24 hours per day, seven days per week, in
addition to the electronic, facsimile and mail methods. As with OTC
products, a number of services are provided, at no additional charge,
during product currency. IBM Support Family services, plus other
fee-based services, are available.

Hardware technical support (maintenance services and warranty support)
is unaffected by this announcement.

Local base services are those that are provided, at no additional
charge, with the purchase of new IBM products, and may include seminars,
product demonstrations, systems assurance reviews, and education
planning assistance.

Local enhanced services are available for a fee, and include IBM Support
Family services, plus such offerings as conversion and migration
assistance, facilities planning, performance tuning, and software
customization.

========================================================================

           +-----------------------------------------------+
           | IBM Announces Personal Systems Support Family |    suptpssf
           +-----------------------------------------------+

IBM is offering a new support service for its Personal Systems products.
The Personal Systems Support Family provides a menu of services designed
to support software solutions on a broad selection of Personal Systems
products. The services go beyond the scope of traditional maintenance
agreements and include contact with IBM product experts and
cross-company solution support for other vendor software.

"By granting direct access to the technical expertise of IBM through the
Personal Systems Support Family, IBM customers from the single-license
end user to the developer and large corporate customer can enhance their
systems availability and productivity," said Jim Seitz, VP of
Availability Services and Technical Support.

Services
--------

The Personal Systems Support Family core services include Support Line
with Per Incident, Standard, or Premium levels of support; Forum;
Consult Line; and House Call. Additional services include the Technical
Connection Personal Software CD-ROM; IBM Personal Systems Technical
Solutions magazine; Desktop Application Support; Customer Application
Assistance; and Technical Education.

"We make it easy to understand, easy to customize and easy to use. The
customer will simply select one or more support services to meet his or
her specific support requirements, and we'll structure a package to
provide a single, unified contract. We will meet all Personal Systems
platform needs of our customers, satisfaction guaranteed," stated Del
Reith, Director of End User Support Services and Software Solutions.

Core Services
-------------

o Support Line

  Voice or electronic access to Personal Systems specialists for timely
  assistance with code-related or usage problems. Customers may select
  either Per Incident, Standard, or Premium support, with many options
  to permit tailoring to support a full spectrum of users from corporate
  to small businesses.

  Support is available via a toll-free 800 number, 8:00 a.m. through
  5:00 p.m., in the customer's time zone, Monday through Friday, except
  on U.S. national holidays.

  Support Line Selectable Options:

  - Access 24 hours a day, 7 days a week.

  - Priority handling that provides direct access to a product expert
    and automatic invocation of additional technical resources after
    specific time intervals.

  - Multi-vendor coordination, which simplifies access to a solution
    when products from multiple vendors are involved.

  - Additional customer contacts to access Personal Systems Support
    Family services.

o Consult Line

  Conference-call access to Personal Systems experts who will evaluate
  problems and provide consultation, guidance, analysis, and
  recommendations as appropriate  Experts are available via appointment,
  offering advice and direction for highly complex environments.

o House Call

  Technical specialist support on the customer premises to solve
  problems or enable the customer's implementation and use of Personal
  Systems products. The service will be charged on an hourly basis plus
  any necessary travel or related costs.

o Forum

  Electronic bulletin board availability via IBMLink (U.S. only) that
  allows the customer to share in valuable "as-is" technical ideas,
  tips, and techniques of other IBM customers and the internal worldwide
  technical IBM community. Customers may purchase a TALKLink ID that is
  used to access the Forum.

Additional Services
-------------------

o Customer Application Assistance

  IBM will notify the customer if it determines that a problem is not in
  any of the IBM supported Personal Systems products, but is in the
  customer's or vendor's code. If the customer requires IBM to further
  debug the problem and determine where the failure exists in the
  customer or vendor code, IBM will continue to perform services at an
  hourly charge.

o Technical Connection Personal Software CD-ROM

  Collection of "as-is" information, such as tips and techniques
  regarding installation, operation, performance tuning, and commonly
  asked questions and answers pertaining to Personal Systems products.

o IBM Personal Systems Technical Solutions Magazine

  A bimonthly publication that provides detailed information about
  personal computer hardware, software, and more.

o Desktop Application Support

  Enhances the customer's total desktop computing capability by
  providing support for non-IBM vendor applications. This service
  addresses questions and problems with usage, tailoring, and systems
  integration and compatibility.

o Technical Education

  A wide range of Personal Systems education classes is available from
  Skill Dynamics. Customers purchasing any Personal Systems Support
  Family services will receive discount coupons which can be applied to
  any of the eligible Personal Systems classes offered by IBM Skill
  Dynamics.

One-Stop Shopping
-----------------

Tom Kendra, Personal Software Marketing director of services and
support, said, "We did extensive research on what customers wanted in
software technical support. They wanted to pay for only what they chose;
they wanted highly trained specialists available to answer their
questions on site or over the phone; and they wanted high quality. They
also wanted one-stop shopping for a variety of support services. The
Personal Systems Support Family delivers on these requirements, and all
services are offered on a satisfaction guarantee basis."

Support Services for Complex Applications
-----------------------------------------

"Our effort last year was to develop a world-class support system that
provided our customers easy access to competent technicians who could
answer their questions on a timely and accurate basis," said Martha
Gimbut, Personal Software Product division's director of technical
support. "Our goal this year is to continue working with our customers
to deliver support services that augment their capabilities in the
design, deployment, and on-going support of increasingly complex,
mission-critical applications."

BESTeam Participation
---------------------

Participants in IBM's Business Enterprise Solutions Team (BESTeam)
program, a marketing and technical support program that was announced
early this year, will be able to market family services and earn fees.

More Information
----------------

For more information, contact the Personal Systems Support Family
Project Office. Voice phone numbers are 1-800-799-7765 within the USA
and 1-914-433-2929 from elsewhere. Fax phone numbers are 1-800-426-6494
within the USA and 1-914-433-3353 from elsewhere. Hours of operation are
from 8:00 a.m. to 5:00 p.m. Eastern time (GMT-5), Monday through Friday,
except U.S. national holidays.

========================================================================

       +----------------------------------------------------+
       | IBM Personal Systems Support Family, Withdrawal of |    suptdtl
       | SystemXtra for Personal Systems, and New Technical |
       | Support Structure for Personal Systems             |
       +----------------------------------------------------+

Abstract
--------

The Personal Systems Support Family provides a menu of fee services
designed to provide software solutions support on a broad selection of
IBM and other eligible personal computer products. The services come
with many options to permit tailoring support to each customer's needs,
and span a full spectrum of users, including:

o Small businesses
o Department-sized groups within businesses of all sizes
o System supporters and medium businesses
o Developers and large businesses
o Users and developers of personal productivity, general business
  applications, or complex applications

This offering is not intended for home users of OS/2 on a single desktop
system. In addition, purchasers of IBM PC Company hardware systems can
access a set of offerings that support their systems, hardware, and
software in a non-host-connected LAN environment of up to 250 nodes.

Personal Systems Support Family services include:

o Personal Systems Support Line
o Personal Systems Consult Line
o IBM House Call
o Personal Systems Forum
o Personal Systems Technical Connection Personal Software (CD-ROM)
o Personal Systems Desktop Application Support
o Personal Systems Customer Application Assistance
o Personal Systems Technical Education Coupons
o Personal Systems Technical Solutions magazine

Concurrent with availability of Personal Systems Support Family,
SystemXtra for Personal Systems is withdrawn from marketing.

A new technical support structure includes Program Services (code
related problem support) and a "getting-started" period of Support Line
Standard level of support. This will be provided for the first license
within a site, location, or centralized help desk for all eligible
products.

Effective 11 July 1994, the planned availability date for Personal
Software Support Family Services, current voice support for program
services will be available only through the Personal Systems Support
Line.

Features of the Personal Systems Support Family services include:

o   Satisfaction guarantee
o   Coverage during business hours, 8:00 a.m. to 5:00 p.m. in your local
    time zone, Monday through Friday, except U.S. national holidays
o   Extended-hours coverage, 24 hours a day, 7 days a week

Project Office
--------------

The Personal Software Project Office is staffed from 8:00 a.m. to 5:00
p.m. Eastern time (GMT-5) Monday through Friday except U.S. national
holidays. Phone numbers are:

  Voice: 1-800-799-7765 (USA), or 1-914-433-2929, or tie line 293-2929
  Fax:   1-800-426-6494 (USA), or 1-914-433-3353, or tie line 293-3353

The mailing address is:

  Personal Systems Support Family Project Office
  IBM Corporation
  522 South Road -- Building 052
  Poughkeepsie NY 12601-5400

PERSONAL SYSTEMS TECHNICAL SUPPORT STRUCTURE

Program Services
----------------

Code-related problem (defect) support is provided through program
services for all supported IBM licensed software products. Code-related
problem means the product does not conform to specifications and could
be either a code or documentation error. You can report code-related
problems to IBM electronically, via facsimile, or through U.S. Mail. IBM
will respond using the same media as your inquiry. IBM will respond to
your inquiries within a maximum of two business days of electronic or
facsimile receipt, and seven days of mail receipt, advising of the
problem disposition. Response to known code-related problem inquiries
may be a code correction, bypass, or restriction.

If the problem reported is not known to be a code-related problem, you
will be informed that IBM will continue to work on it for a fee if you
do not have a support contract, or that it is beyond the "getting
started" period. If the problem is determined to be caused by an error
in IBM code, the fee will be waived.

Getting-Started Period
----------------------

A getting-started period is provided to help customers with installation
and usage assistance. In addition to Program Services, customers will
receive a no-charge getting-started period of Personal Systems Support
Line Standard level of support. This will be provided for the first
license within the site, location, or centralized help desk for all IBM
products. Personal Systems Support Line, a Personal Systems Support
Family fee offering, provides voice access to question and problem
support for a 60-day period for the product being installed. The 60-day
period begins with the first call from within the site, location, or
centralized helpdesk. At the conclusion of the getting-started period,
you can contract for continued voice access through Personal Systems
Support Line fee offerings.

ENHANCED SERVICES -- PERSONAL SYSTEMS SUPPORT FAMILY

Personal Systems Support Line
-----------------------------

The Personal Systems Support Line service provides support for customers
requiring voice assistance with usage- and code-related problems. The
OS/2 and IBM PC DOS operating systems, a broad range of products that
operate on OS/2 and IBM PC DOS, and selected other IBM Personal Computer
software products are supported. (Refer to the Supported Products
section.) This offering does not extend or enhance the central service
provided with OS/2 products. Customers may select either Per-Incident,
Standard, or Premium support. Per-Incident support is charged on a fixed
solution basis. (An Incident is defined as a single request for
assistance with a specific personal systems product. Requests for
assistance with different questions, or different problems, will be
considered to be separate incidents). Standard and Premium support is
available on an annual contract basis and is charged monthly. The
monthly charge option gives the customer unlimited questions or
problems. Personal Systems Support Line Per-Incident, Standard, or
Premium are not intended for the home user of OS/2 on a single desktop
system.

Per-Incident Service
--------------------

With Personal Systems Support Line Per-Incident service, the customer
receives:

o Voice access via an 800 telephone number. If customers have TALKLink,
  they can submit an incident or incidents electronically.

o Support for questions and problems with any of the products eligible
  for support. Refer to the Supported Products section.

o Support during business hours (8:00 a.m. to 5:00 p.m. in the
  customer's time zone, Monday through Friday, except U.S. national
  holidays). Services provided outside of business hours are subject to
  a 35 percent premium.

Standard Service
----------------

With Personal Systems Support Line Standard service, the customer
receives:

o Voice/electronic access as described in Per-Incident Support Line.

o Support for questions and problems regarding the OS/2 and IBM PC DOS
  operating systems. Additional product support beyond the OS/2 or IBM
  PC DOS operating systems is provided on an optional basis for a fee on
  a product-by-product basis. If OS/2 or IBM PC DOS is not installed,
  IBM will treat the first additional product as the equivalent of
  either OS/2 or IBM PC DOS.

o Support during business hours (8:00 a.m. to 5:00 p.m. in the
  customer's time zone, Monday through Friday, except U.S. national
  holidays). Services provided outside of business hours are
  subject to a 35 percent premium.

o Monthly activity reports, which show the customer's personal systems
  product support activities including number of incidents and their
  status.

o Two customer contacts (focal points) plus two alternates to access
  support.

Customers may select additional Support Line Standard options that are
offered and priced individually. These options include:

o Extended hours coverage: 24 hours a day, 7 days a week. With extended
  hours coverage, the customer receives two additional contacts plus two
  alternates (total of four) for off-shift coverage.

o Priority handling that provides for direct access to a product expert
  and automatic invocation of additional technical resources after
  specific intervals. Priority handling is available either via voice
  or electronic access.

o Multivendor Coordination support, which means that, when a problem is
  determined not to be in an IBM product, but in another vendor's
  software with whom IBM has a Multivendor Coordination Agreement, IBM
  will contact the vendor, explain the customer's problem, and obtain
  agreement to transfer the problem to the vendor's support
  organization.  The customer is responsible for any fees associated
  with the vendor's service and support. If the problem is known to be
  in a non-IBM product, the customer's first point of contact should be
  the vendor. IBM is not able to transfer calls if the customer is not
  entitled to support on the vendor's product. For information on the
  vendors and/or business partners with whom IBM has a Multivendor
  Coordination Agreement, call the Personal Systems Support Family
  Project Office at 800-799-7765 (USA) or 1-914-433-2929.

o Additional customer contacts (focal points) to access support.

o Support for additional products. Refer to the Supported Products
  section.

Additionally, the following service can be selected as a Support Line
Standard priced option:

o A monthly subscription to the Personal Systems Technical Connection
  Personal Software CD-ROM, which provides "as-is" technical
  information, including closed APAR information, various compressed
  Corrective Service Diskettes (CSDs), tips and techniques regarding
  installation, operation, performance tuning, and commonly asked
  questions and answers about OS/2, IBM PC DOS, and LAN platform
  products and applications.

Premium Service
---------------

With Personal Systems Support Line Premium service, the customer
receives:

o Voice/electronic access, as described in Per-Incident Support Line.

o Extended-hours coverage: 24 hours a day, 7 days a week. With
  extended-hours coverage, the customer receives two additional
  contacts plus two alternates (total of four) for off-shift coverage.

o Monthly activity reports, which show the customer's Personal Systems
  product support activities including number of incidents and their
  status.

o Four customer contacts (focal points) plus four alternates (total of
  eight) to access support.

o A monthly subscription to Personal Systems Technical Connection
  Personal Software CD-ROM, which provides "as-is" technical
  information, including closed APAR information, various compressed
  Corrective Service Diskettes (CSDs), tips and techniques regarding
  installation, operation, performance tuning, and commonly asked
  questions and answers about OS/2, IBM PC DOS, and LAN platform
  products and applications.

o Priority handling that provides for direct access to a product expert
  and automatic invocation of additional technical resources after
  specific intervals. Priority handling is available either via voice or
  electronic access.

o Multivendor coordination support, which means that, when a problem is
  determined not to be in an IBM product, but in another vendor's
  software with whom IBM has a Multivendor Coordination Agreement, IBM
  will contact the vendor, explain the customer's problem, and obtain
  agreement to transfer the problem to the vendor's support
  organization. The customer is responsible for any fees associated with
  the vendor's service and support. If the problem is known to be in a
  non-IBM product, the customer's first point of contact should be the
  vendor. IBM is not able to transfer calls if the customer is not
  entitled to support on the vendor's product. For information on the
  vendors and/or business partners with whom IBM has a Multivendor
  Coordination Agreement, call the Personal Systems Support Family
  Project Office at 800-799-7765 (USA) or 1-914-433-2929.

o Support for all products included in the Supported Products section,
  with the exception of Desktop Application products.

Customers can select an additional Support Line Premium option offered
and priced individually:

o Additional customer contacts to access support.

ADDITIONAL PERSONAL SYSTEMS SUPPORT FAMILY SERVICES

Personal Systems Consult Line
-----------------------------

The Personal Systems Consult Line service helps customers better
understand and more effectively use IBM and other personal computer
products by providing telephone access to experts. These experts consult
on a mutually-agreed-to topic, providing recommendations and corrective
actions as appropriate. With Personal Systems Consult Line, the customer
receives consultation in the areas of:

o Systems management and performance

o Evaluation of designs

o Guidance toward the best approach and use of various systems

Personal Systems Consult Line is a support service that picks up where
Personal Systems Support Line leaves off. It is designed to fulfill
customer needs beyond the intended scope of Personal Systems Support
Line. Personal Systems Consult Line is tailored to meet the customer's
unique needs. IBM will advise and consult with the customer on various
items. Examples include:

o Advice and direction for highly complex environments

o In-depth analysis, including design guidance and evaluations

o Comprehensive implementation assistance

o Direct technical support from technical specialists skilled in
  performance, capacity planning, and communications and systems
  management

Personal Systems Consult Line service is scheduled at a time that is
mutually agreeable to both the customer and IBM. Consultation for
products not included in the Supported Products list will be considered,
based on available skills.

IBM House Call
--------------

The IBM House Call service can help customers supplement critical skills
needed to perform on-site hardware and software support. In addition to
answering questions, a support specialist can perform specific services
pertaining to the installation, usage, and performance tuning of
supported products. IBM House Call is charged hourly or by prepaid
blocks of hours.

With IBM House Call, the customer receives:

o Access to an on-site support specialist who can assist in hardware and
  software installation activities, software maintenance and upgrade
  activities, operational services, problem assistance, and any other
  mutually-agreed-upon tasks.

o Coverage at a mutually agreeable time (8:00 a.m. to 5:00 p.m. in the
  customer's time zone, Monday through Friday, except U.S. national
  holidays).

Personal Systems Forum
----------------------

The Personal Systems Forum is a bulletin-board service that provides
customer-to-customer communication, a database of technical information,
and tips and techniques. The items posted on the bulletin board are
accessible to all customer and IBM personnel subscribers to the IBMLink
facility TALKLink, a prerequisite for receiving Forum service. TALKLink
provides the capability for customers to review information
electronically, submit questions or requests, and receive answers or
information.

With Forum, the customer receives:

o Conferences and forums -- "as-is" question-and-answer bulletin boards
  containing product-related topics.

o Customer-to-customer messaging -- customers can send messages to each
  other.

o Software library -- download application programs and upload
  contributions either owned by the customer or which the customer can
  legally make generally available.

o News and announcements containing recent information regarding
  products and services.

o Search Service -- allowing searching of IBM databases via interactive
  mode. This search facility includes a large "as-is" question-and-
  answer database of items, IBM Systems Center Flashes, and IBM's
  problem management libraries. This database contains information about
  problems and fixes.

o Customers can initiate, review, or respond to dialog in the conference
  areas.

Personal Systems Customer Application Assistance
------------------------------------------------

When it is determined that the customer's problem is not in any of the
supported products, but in the customer's code, IBM will make this known
immediately to the customer. If there are circumstances where the
customer requires that IBM further debug the problem and determine where
the failure exists in the customer's code, the customer will be advised
that IBM will continue the debugging at an hourly charge.

For additional information on these services, call the Personal Systems
Support Family Project Office at 800-799-7765.

Personal Systems Technical Connection Personal Software CD-ROM
--------------------------------------------------------------

The Personal Systems Technical Connection Personal Software CD-ROM
provides "as-is" technical information. It includes closed APAR
information, various compressed Corrective Service Diskettes (CSDs),
tips and techniques regarding installation, operation, performance
tuning, and answers to commonly asked questions about the Personal
Systems platform products. The user accesses this information through
easy-to-use expert system tools: AskPSP, OS/2 VIEW, or BookManager.
The latest OS/2 Book Collection CD-ROM is included with the first issue
of Technical Connection. Customers can purchase the Technical Connection
by annual subscription with either monthly or quarterly updates, or by
single issue.

IBM Personal Systems Technical Solutions Magazine
-------------------------------------------------

IBM Personal Systems Technical Solutions is a bi-monthly publication
that provides detailed information about personal computer hardware and
software, OS/2, IBM PC DOS, local area networks, client/server
solutions, programming languages, connectivity, and more. Customers can
purchase Personal Systems Technical Solutions by annual subscription.

Personal Systems Desktop Application Support
--------------------------------------------

Desktop Application Support complements Personal Systems Support Line.
Customer contacts may obtain usage assistance on a list of over 250
applications running under OS/2, IBM PC DOS, and Windows. Information
can be provided about the operation of desktop hardware, or the use of
software programs. With Desktop Application Support, the customer may
obtain:

o Installation assistance

o Assistance with a functional task

o Help clarifying documentation or manuals

o General information about the program's capabilities

o Assistance in identifying a system problem

If the source of the problem is code-related in an eligible program, we
will contact the appropriate support group (including other vendors) to
request a correction. If a vendor correction is available at no charge,
we will request that it be sent to the customer. If a charge is
associated with the fix, the designated customer contact will be
notified that a fix is available and how it can be obtained. Call
activity data can be obtained electronically.

Products supported by the Personal Systems Support Line service are not
supported through the Desktop Application Support Service.

Standard coverage is from 8:00 a.m. to 5:00 p.m. in the customer's time
zone, Monday through Friday, except U.S. national holidays.
Extended-hours coverage provides support 24 hours a day, 7 days a week,
and is available for an additional fee. Refer to Desktop Applications
in the Supported Products section for a list of the applications
supported.

Personal Systems Technical Education Coupons
--------------------------------------------

Customers purchasing any of the Personal Systems Support Family services
will receive discount coupons, which can be applied to any of the
eligible Personal Systems classes offered by Skill Dynamics, an IBM
Company. For the latest information on courses and costs, call Skill
Dynamics in the U.S. at 1-800-426-8322, or in Canada at 1-800-465-1234.
For information on technical education offered by IBM support
organizations, call the Personal Systems Support Family Project Office
at 1-800-799-7765.

General Terms and Conditions
----------------------------

The following are the general terms and conditions that apply to
Personal Systems Support Family:

o Business hours are 8:00 a.m. to 5:00 p.m. in the customer's time zone,
  Monday through Friday, except U.S. national holidays. All services
  provided outside business hours are subject to a 35 percent premium,
  with the exception of Personal Systems Forum, Technical Connection
  Personal Software CD-ROM, IBM Personal Software Technical Solutions
  magazine, and Technical Education Coupons.

o A customer contact must be available to work with a product specialist
  or expert during the entire time IBM is performing services outside of
  business hours (extended hours).

o Personal Systems Support Family contracts are for a one-year term.

o Customers choosing an hourly payment option for a Personal Systems
  Support Family service will be charged for the time IBM spends
  exchanging information with you, analyzing information you provide to
  us, and preparing recommendations to resolve a problem.

o Customers may terminate any of the Personal Systems Support Family
  services by providing IBM with written notice of their intent to
  terminate the Personal Systems Support Family in its entirety or any
  of the individual services at least one month before termination. The
  mailing address is:

    Personal Systems Support Family Project Office
    IBM Corporation
    522 South Road -- Building 052
    Mail Station P123
    Poughkeepsie NY 12601-5400

o All Personal Systems Support Family services include a satisfaction
  guarantee.

Satisfaction Guarantee
----------------------

If, for any reason, a customer is not completely satisfied with a
service, IBM must be notified in writing within one month.  If IBM is
unable to resolve the problem to the customer's satisfaction, the
customer will receive a refund as follows:

o For Services using an hourly charge, a refund equal to the charge for
  the period of time the customer was dissatisfied.

o For Services using a monthly charge, a refund equal to the monthly
  charge for the Service.

o For Services using a Per Incident charge, a refund equal to the charge
  for the incident with which the customer was dissatisfied.

o For Services using a block of hours charge, a refund equal to the
  charge for the number of hours for which you were dissatisfied.

o For Services using annual or quarterly charges, a refund equal to a
  pro-rata monthly charge.

Additional Terms and Conditions
-------------------------------

For Personal Systems Support Line:

Scope of Services: Personal Systems Support Line provides single
point-of-entry voice (800 telephone) support for questions and problems
about eligible products and the OS/2 and IBM PC DOS operating systems.
(Electronic access is also available.)

IBM Responsibilities: IBM will provide voice support via 800 telephone
access and, upon request, IBM will also provide electronic access, to
product specialists who will:

o Be available to provide support during the customer's selected period
  of coverage. IBM's objective is to respond to the customer within a
  maximum of two business hours of their call during business hours, and
  within a maximum of four hours of their call during extended hours. If
  If the customer uses electronic access, IBM's objective is to respond
  to the customer by the end of the next business day.

o Answer specific, task-oriented problems or questions pertaining to the
  use and operation of currently supported products, and refer the
  caller to specific IBM product documentation or publications for
  additional information and instructions.

o For Personal Systems Support Line customers with the Priority Handling
  option, IBM will respond as follows:

  - A product expert will respond to the customer within a maximum of 60
    maximum of 60 minutes of a call received during business hours, and
    within a maximum of two hours for calls received during extended
    hours. Response to customers using electronic access will be within
    a maximum of 60 minutes during business hours.

  - The incident will be prioritized in the order of priority incident
    receipt and above the regular workload of the product expert.

  - When the source of the problem has been clearly determined to be in
    one of the eligible products, the product expert will work with the
    customer to gather the information necessary to further define the
    source of the problem within the product. At this point, if the
    problem is not resolved within a maximum of two additional business
    days, the product expert will invoke additional technical resources.

    Customers with a TALKLink ID activated for submitting electronic
    requests for support, and who have purchased the Priority Handling
    option, may identify electronically reported incidents for Priority
    Handling.

    NOTE: Critical situation incidents requiring Priority Handling
    during extended hours should be submitted via telephone. Priority
    Handling incidents submitted electronically during extended hours
    will be responded to within the first hour of the next business day.

Customer Responsibilities:

o Call 800-237-5511 to initiate Personal Systems Support Line.

o For customers with the Priority Handling option: Indicate which
  specific incidents require Priority Handling when requesting
  assistance.

o The customer is responsible for acquiring an IBMLink (TALKLink)
  subscription and requesting electronic problem submission if
  electronic Personal Systems Support Line access is desired.

o The customer agrees to designate at least two contacts (focal points)
  plus two alternates to coordinate communications with IBM, including
  the submission of incidents. Additional charges will be incurred for
  additional contacts, with the exception of customer's selecting the
  Personal Systems Support Line Premium service, where they will receive
  a total of four focal points and four alternates, included in the cost
  of Premium Support Line.

o Provide information necessary to complete the Support Family Customer
  Information Profile.

o Provide information and data that IBM may request to help answer the
  customer's questions.

o Use your IBM customer number when requesting the Personal Systems
  Support Line service.

Other:

o Personal Systems Support Line applies to only the U.S. English version
  of the supported eligible products.

o Personal Systems Support Line does not extend the announced end of
  service and support of any eligible product.

o If a code-related problem is found in an IBM supported product, there
  will be no charge for the incident reported.

o Personal Systems Support Line is not intended to replace documentation
  or recommended training in the use and operation of the products.

o Customers should make every attempt to contact the responsible service
  provider based on the nature of the problem. If a call is placed to
  IBM and it is outside the scope of this service, IBM will, on a
  reasonable basis, route these calls to the appropriate IBM service
  deliverer.

o Under the Personal Systems Support Line service, customers are
  specifically NOT entitled to telephone or electronic support for any
  of the following:

  - Continuous contact during lengthy procedures that would best be
    provided on-site (refer to IBM House Call), such as:
    o Complete configuration of systems, workstations or networks
    o Complete hardware or software release upgrade installation

  - Application development assistance. (Refer to Customer Application
    Assistance for support availability). OS/2 and DOS application
    developers may obtain information on IBM's Developer Assistance
    Program (DAP) requirements and enrollment procedures by calling the
    IBM DAP Hotline at 1-407-982-6408.

  - Detailed design and analysis that IBM has defined to be consulting
    activity (refer to Consult Line).

  - Dispatch of any non-IBM personnel or service.

  - Technical education.

o For Per-Incident Support Line, requests for assistance with different
  questions, or different problems, will be considered to be separate
  incidents. Each incident will be tracked individually. An incident may
  involve multiple calls or actions such as:

  - The initial request for assistance
  - Offline research
  - A callback from IBM to the customer
  - Closure of the incident

  Closure of an incident occurs when an answer to the initial request is
  provided. Closure may also include referring the customer to the
  appropriate source for resolution.


For Personal Systems Consult Line:

Scope of Services: Personal Systems Consult Line provides telephone
access for customers to IBM technical experts for consultation on an
agreed-to topic relating to eligible products and environments.

IBM Responsibilities: When a Personal Systems Consult Line request is
received, IBM will call the customer to schedule a mutually agreeable
time for the Personal Systems Consult Line session to occur, and help
assure that the nature of the consultation request is clear. IBM's
intent is that this return call will occur within one business day of
the customer's request. The actual consultation session with IBM's
technical experts must be scheduled at a mutually agreeable time.

o Advise and consult with the customer to interpret, analyze, guide,
  design, or study the requested aspect of their system.

o Provide recommendations and remedial actions as appropriate.

Customer Responsibilities:

o Call 800-237-5511 to initiate Personal Systems Consult Line.

o Define the type of consultation requested to ensure the assignment of
  a technical expert with the appropriate expertise.

o Provide information and data that IBM may request to help answer your
  questions.

o Limit access to only those entitled to incur charges.

o Use your IBM customer number when calling for services.

Other:

o The charge for this service will consists of the call, (an hourly rate
  times the number of people involved in the call, times the number of
  hours involved in the call), the time IBM spends analyzing information
  you provide to us for the call, and preparing recommendations to
  resolve the problem will be charged.


For IBM House Call:

Scope of Services: IBM House Call provides an on-site support specialist
to assist the customer with tasks related to the operation and software
maintenance of the system. This service is provided to resolve a
customer's product specific question/problem, or to provide the customer
with a cross-platform solution. IBM House Call services, which cannot be
provided by a local resource, may be provided by a technical support
specialist from a remote IBM location.

IBM Responsibilities:

o IBM will provide a technical support specialist who will provide
  services at the customer's location at a mutually-agreed-upon time.

o IBM will respond within two business hours to a customer's request to
  schedule an IBM House Call engagement during business hours. Response
  to calls received within the last two business hours of the day, or
  later, will occur within the first two business hours of the next
  business day, unless otherwise specified by the customer.

Customer Responsibilities:

o Select either the hourly charge or prepaid block option.

o Call 800-237-5511 to initiate and schedule all IBM House Call
  activity.

o Provide information and data that IBM may request to help answer your
  questions.

o Provide information to the on-site technical support specialist
  detailing activities with which the customer wants assistance.

o Provide all necessary and safe access to IBM to perform services.

Other:

o Purchase of this service is available on an hourly basis or a prepaid
  block of hours (minimum of 20 hours). The minimum time allocated for
  the initial IBM House Call visit is two hours for customers paying on
  an hourly basis, and this is payable in advance.

o Travel time will be added to the time spent at the customer location,
  and is considered part of the IBM House Call engagement.

o Travel and other related expenses incurred (for example, airplane,
  hotel, travel outside of the service area), to deliver IBM House Call,
  must be mutually agreed to by IBM and the customer prior to the
  customer's acceptance of the IBM House Call contract. These expenses
  are not part of the House Call agreement.

o All tasks performed are to be mutually defined and scheduled by the
  customer and the IBM technical support specialist who provides the
  service.

o For customers purchasing prepaid blocks of hours, all hours must be
  used within one year of the purchase date or they will be considered
  forfeited. Prepaid blocks are business hours only. Extended-hour
  coverage for customers purchasing prepaid blocks is available at a 35
  percent premium.


For Personal Systems Forum:

Scope of Services: A TALKLink ID that will provide access to Personal
Systems Forum.

IBM Responsibilities: IBM will provide the customer with:

o Initial configuration information to allow the customer to access
  Forum.

o Electronic access to a computer-based bulletin board that will have 24
  hours a day, 7 days a week availability, except during brief weekly
  maintenance periods (a period of time during which maintenance
  services are performed on IBM's system).

o Access to forums on an "as-is" basis, to exchange with other customers
  of this service, comments and questions related by platform.

o The ability to give IBM feedback on problems with this service.

Customer Responsibilities:

o Obtain an IBMLink (TALKLink) subscription.

o Provide a workstation or terminal and modem equipped to access the
  IBMLink facility, TALKLink.

o Ensure the system is configured according to the protocols established
  by TALKLink.

o Ensure that no items are submitted that contain solicitations,
  disparaging remarks, improper or discriminatory language, or
  intentionally inaccurate or misleading statements.

Other: IBM also reserves the right to discontinue access to any
particular user based on misuse or inappropriate use of the forum.


For Personal Systems Desktop Application Support:

Scope of Service: Personal Systems Desktop Application Support provides
the customer's contact with usage assistance on a list of over 250
applications running on OS/2, IBM PC DOS, and Windows. Assistance can be
provided on the operation of desktop hardware, or the use of software
programs.

IBM Responsibilities:

o Provide standard coverage from 8:00 a.m. to 5:00 p.m. in the
  customer's time zone, Monday through Friday, except U.S. national
  holidays.

o Answer usage and installation questions related to eligible programs
  as specified in the Supported Products list.

o Use commercially reasonable efforts to identify the source of the
  eligible program or system problem and assist you in resolving it. If
  the source of the problem is:

  - A code-related problem in an eligible program, we will instruct you
    to contact the vendor to request a correction. This does not apply
    to the Personal Systems Support Line for single-license user's
    supported products.

  - A hardware problem, we will instruct you to contact your local
    provider of hardware service.

o IBM is not responsible for services or charges for services provided
  by other vendors.

Customer Responsibilities:

o Call 800-237-5511 to initiate Desktop Application Support Service.

o Use your IBM customer number when calling for services.

o Designate a person to be the focal point for communications with IBM.

o Provide IBM with a list of eligible machines and programs for which
  you are requesting service.

o Accept call information from us and take action as required for
  unresolved problems.

o Be responsible for distribution and implementation of corrections.

o Destroy all copies of the call activity program upon termination of
  services.


For Customer Application Assistance:

Scope of Services: Assist in debug, problem determination, and problem
source identification with customer code.

IBM Responsibilities:

o Assist customer in debug activities, problem determination, and
  problem source identification with customer code.

o Provide remote services to assist with custom application development.

Customer Responsibilities:

o Provide information and data that IBM may request to help identify the
  customer's problem.


For Technical Connection -- Personal Software:

Scope of Services: Technical Connection -- Personal Software provides
technical information, service, and solutions for OS/2 2.0 and later
versions, IBM PC DOS, and LAN.

IBM Responsibilities:

o Maintain and keep current, on a monthly basis, the information
  contained on the CD-ROM.

o For a single CD-ROM license, IBM will deliver the CD-ROM within two to
  three weeks.

o For monthly or quarterly updates, IBM will deliver the CD-ROM when it
  is available for that month or quarter.

Customer Responsibilities:

o Place an order for a single issue, or an annual subscription with
  either monthly or quarterly updates.

Other:

o All terms and conditions of the product license apply.

o Technical Connection -- Personal Software does not extend the warranty
  outlined in the product license agreement.

Charges
-------

All services provided outside of business hours are subject to a 35
percent premium. For each additional Support Line Standard or Support
Line Premium service purchased, a 10 percent discount will be applied.

For House Call:

o Hourly contract rate: 170 USD per hour
  -   Two hour minimum.

o Hourly rate discounts available for 20 or more hours
  -   2 to 19 hours     - 170 USD per hour
  -   20 to 99 hours    - 155 USD per hour
  -   100 or more hours - 140 USD per hour


For Consult Line:

o One hour minimum.

o Hourly rate: 240 USD per hour


For Desktop Application Support:

o Per-Incident price: 64 USD


For Technical Connection - Personal Software:

o Single copy: 59 USD

o Annual subscription with quarterly updates: 119 USD

o Annual subscription with monthly updates:   299 USD


For Support Line:

o Per-Incident
  - Fixed solution during business hours: 190 USD
  - 24 hours, 7 days per week: 260 USD

o Standard
  - Annual: 4,495 USD

o Standard Options
  - Each additional contact: 2,995 USD
  - 24 hours, 7 days a week: 1,575 USD
  - Priority Handling: 4,995 USD
  - Multivendor coordination: 1,995 USD
  - Technical Connection Personal Software CD-ROM: 299 USD

  A 10 percent discount will apply for multiple purchases of the
  Standard Annual. Discounts do not apply to optional charges.

o Premium: 29,995 USD

o Premium Options:
  - Each additional Contact: 2,995 USD

  A 10% discount applied for each additional Premium service purchased.


For Personal Systems Forum:

o Forum: No Charge
    - TALKLink subscription: 18 USD per month


For Customer Application Assistance:

o Hourly charge: 240 USD per hour


For IBM Personal Systems Technical Solutions magazine:

o Annual subscription: 50 USD per year

Supported Products
------------------

The following are the products supported by Personal Systems Support
Family at the time of this announcement. Customers with problems
submitted for any of these products before 11 July 1994 will continue to
have them resolved in the current manner; all voice requests on or after
11 July 1994 will be processed via one of the Personal Systems Support
Line services. The Personal Systems Support Line services apply only to
the U.S. English versions of the supported products.

The following are included:

o IBM products included in the base offering
o IBM products running on either OS/2 or IBM PC DOS platforms
o IBM personal computer products running on other vendor software
  platforms
o Novell NetWare products
o Products supported under the Desktop Applications service.

The following products are included in the Support Line Standard annual
service offering price of 4,495 USD:

o   MMPM/2
o   OS/2 16/32-Bit Operating System
o   OS/2 for Windows
o   OASAS I Disk Array Management
o   PenDOS
o   Pen for OS/2
o   IBM PC DOS
o   IMG Adapter/A Device Driver
o   MMPM/2 Toolkit
o   MVGA/MUL XGA Device Driver
o   Secured DOS - DES
o   Toolkit

All services provided outside of normal business hours are subject to a
35 percent premium. A 10 percent discount will be provided for each
product in which the customer has obtained certification training.

After purchasing a Standard annual offering, the following products may
be purchased separately for the annual prices listed below to create a
customized service offering.

Program Name                                           Charge

Address Book Synchronization/2                         495 USD
AFP Workbench                                          495
ANYNET/2                                               995
ANYNET/2 Sockets Over SNA Gateway                      495
APL2/2                                                 495

BookManager Build/2                                    495
BookManager Read DOS                                   495
BookManager Read/2                                     495
Bridges                                                995
   Frame Relay Token-Ring Bridge
   LANStreamer Bridge
   LAN Bridge Manager/2
   Token Ring Bridge Local
   Token Ring Bridge Remote
   Token Ring Network Bridge Program

C Set ++                                               995
CallPath                                             2,495
   CallPath/2
   CallPath Coordinator/2
   CallPath Coordinator/2 Archive
   CallPath Coordinator/2 Server
   CallPath Toolkit
   CallPath/DOS
   CallPath Switchserver/2
   CallPath/2 Single-Agent
   CallPath/2 Multi-Agent
   CallPath Coordinator For Windows
   DirecTalk/2
   DirecTalk/2 Host Communications
   DirecTalk/2 Voice Messaging
   DirecTalk/2 Voice Recognition
CICS/OS2                                             2,495
   CICS/OS2 Multi-User
   CICS/OS2 Single-User
   CICS/OS2 Clients
COMMANDTREE/2                                          495
Communications Manager/2                             2,495
CURRENT                                                495
   CURRENT/400
   CURRENT/VM
   CURRENT/MVS
DataGlance                                             995
   DataGlance NET Analyzer ETH/TR
   DataGlance NET Analyzer Ethernet
   DataGlance NET Analyzer Token Ring
DataHub Support/2                                      495
DataHub/2                                            2,495
DB2/2 (Client/Server)                                2,495
   CAE/2
   CAE/DOS
   SDK/2
   SDK/DOS
DCAF                                                 2,495
DCE Toolkit                                          2,495
   DCE Cell Directory Server
   DCE Client
   DCE Client-Encrypted
   DCE SDK-Encrypted
   DCE Security Server
DCE Windows Client-Encrypted                           495
   DCE Windows Client
DDCS/2                                               2,495
FlowMark                                             2,495
FormTalk                                               495
GDDM                                                   495
   GDDM PC Link
   GDDM OS/2 Link
GRAPHICSVIEW/2                                         495
Image and Records Management (IRM)                   2,495
   IRM Server/2
   IRM Client Services/2
ImagePlus Capture Facility/2                           995
ImagePlus Intelligent Forms Facility                   495
ImagePlus Object Distribution Manager/2              2,495
ImagePlus Workstation Communication Interface          495

ImagePlus/2                                            495
IWPM/2                                                 495
IWPM/DOS                                               495
IWPM/Windows                                           495

LAN Distance                                         2,495
   LAN Distance Connection Server
   LAN Distance Connection Server 8-PORT
   LAN Distance Remote
LAN NetView                                            995
   LAN NetView System Package
   LAN NetView Manager
   LAN NetView Agents Extended
   LAN NetView Agents for DOS
   LAN NetView Enabler
   LAN NetView Fix
   LAN NetView Monitor
   LAN NetView Tie
   LAN NetView Start
LAN NetView Management
   Utility for OS/2                                    495
LAN Network Manager                                    495
   LAN Network Manager
   LAN Network Manager Entry
   LAN Station Manager
LAN Server                                           2,495
   LAN Requester
   LAN Server Entry/Advanced
   LAN Server Ultimedia
   LAN Server Enabler
LAN Support Program                                    495
LANDP                                                2,495
   LANDP/DOS
   LANDP/2
NETDA/2                                                495
NETSP                                                  995
NetView DM/2                                         2,495
NetWork Door/2                                         495
NetView FTP                                            995
   NetView FTP Client/2
   NetView FTP Server/2
NetView Network Planner/2                              995
NetView/PC                                             495
NetWare Blue from IBM                                2,495
   NetWare Async Communications Services from IBM
   NetWare Client Kit-DOS/Windows from IBM
   NetWare Client Kit-OS/2 from IBM
   NetWare Communications Services Manager from IBM
   NetWare Flex/IP from IBM
   NetWare for SAA SRBCS Manager from IBM
   NetWare for SAA 1.3 from IBM
   NetWare for SAA 1.3B from IBM
   NetWare from IBM 2.2
   NetWare from IBM 3.11
   NetWare FTAM from IBM
   NetWare HostPrint from IBM
   NetWare Lite from IBM
   NetWare Management Agent from IBM
   NetWare Name Service from IBM
   NetWare NFS from IBM
   NetWare NFS Gateway 1.1 from IBM
   NetWare NFS Starter Kit from IBM
   NetWare Services Manager - OS/2 from IBM
   NetWare Services Manager - Windows from IBM
   NetWare SFT III from IBM
   NetWare SNA Links from IBM
   NetWare Services Manager - LAN NetView from IBM
   NetWare Workstation Kit - OS/2 from IBM
   NetWare Workstation Kit - DOS/Windows from IBM
   NetWare Workstation Kit - OS/2 from IBM
   NetWare 3.12 from IBM
   NetWare 4.0 from IBM
   NetWare 4.01 for OS/2 from IBM
   NetWare 4.01 from IBM
   NetWare/IP 1.1 from IBM
   NetWare for Macintosh Client from IBM
   NetWare for Macintosh from IBM
Network Signon Coordinator/2                           495
NSDOS                                                  495
NTS/2                                                  995
OSI                                                    995
   OSICS/2
   OSIFS/2
PC/3270                                                995
   PC/3270 DOS
   PC/3270 Entry
   PC/3270 Entry CCA
   PC/3270 Entry Emulation
   PC/3270 Windows
   PC TSO File Transfer
   PC VM File Transfer
PC LAN Program                                         995
PC Node Manager                                        495
Person-to-Person                                       495
   Person-to-Person/2
   Person-to-Person/Windows
Personal AS Windows                                    995
Personal AS/2                                          995
PL/I Package/2                                         495
Problem Management Bridge (PMB)                        995
PSF/2                                                2,495

Routers                                                995
   LAN to LAN WAN
   Entry LAN to LAN WAN
   RouteXpander/2
   X25 Expander
   RXR LNM Support/2
   RXR Multiport Support/2
   RXR X.25 Support/2
SAA Prolog/2                                           995
SDPM                                                   995
SearchManager/2                                        495
   SearchManager LAN Server/2 and Client/2
   SearchManager Client/DOS for Windows
SYS Performance Monitor/2                              495

TCP/IP for DOS and Kits and NetBIOS                  2,495
TCP/IP for OS/2 and Kits                             2,495
Thesaurus/2                                            495
Time and Place Connectivity/2                          995
Time and Place/2                                       495

Ultimedia VideoCharger                                 495
User Profile Management for Extended                   495
User Profile Management for LAN Server                 495
Visual Document Library                                995
VisualAge                                            2,495

VisualInfo Client for OS/2                             495
VisualInfo Library Server for OS/2                     995
VisualInfo Object Server for OS/2                      995
WITT                                                   495
WorkFrame/2                                            495

The following Novell products are available for support via a purchased
Support Line contract, but IBM does not provide warranty support or a
"getting-started" support period for them. Product price for Red NetWare
is 2,495 USD, covering the following:

LANalyzer for Windows
   NetWare Asynchronous Communications Services
   NetWare Client Kit - DOS/Windows
   NetWare Client Kit - OS/2
   NetWare Communications Service Manager
   NetWare Flex/IP
   NetWare for Macintosh
   NetWare for Macintosh Client
   NetWare for Macintosh
   NetWare for SAA Services Manager
   NetWare for SAA
   NetWare FTAM
   NetWare HostPrint
   NetWare Lite
   NetWare Management Agent
   NetWare Name Service
   NetWare NFS
   NetWare NFS Gateway
   NetWare Services Manager - OS/2
   NetWare Services Manager - Windows
   NetWare SFT III
   NetWare SNA Links
   NetWare Services Manager-LAN NetView
   NetWare Workstation Kit for OS/2
   NetWare Workstation Kit DOS/Windows
   NetWare Versions 2.2-4.01
   NetWare 4.01 for OS/2
   NetWare/IP

For Desktop Applications:

Hardware

o IBM Personal Computer XT
o IBM Personal Computer AT
o IBM Personal System/2
o IBM-compatible Personal Computers
o Apple Personal Computers
o Macintosh Personal Computers
o Commercially available options and peripherals attached to an eligible
  machine, subject to certain exceptions.

NOTE: Compatible PCs are those that run the same Operating Systems and
Applications that run on IBM PCs and PS/2s.

Software -- Operating Systems:

o MS-DOS (Microsoft Corporation)
  - Versions 3.3, 4.0, 5.0, 6.0, 6.2

o Macintosh System Software (Apple)
  - Versions 6.8, 7.0, 7.1

Software -- Local Area Network Operating Systems:

o AppleShare File Server (Apple)
  - Versions 1.0, 2.0
o Banyan Vines 4.1 (Banyan Systems, Inc.)
o Banyan Vines 5.5 (Banyan Systems, Inc.)

NOTE: LAN Operating System software and applications installed in a LAN
environment are supported from an end user view only. Resource
allocation, security, and other administrative functions will be
referred to a contact designated by the customer.

Software -- Applications:

o AfterDark 2.0 (Berkeley Systems)
o Allways (Funk Software)
  - Versions 1.0, 1.2, 2.2
o Alpha Four Version 2.0 (Alpha Software)
o Ami Professional (Lotus Development Corporation)
  - Versions 1.1, 1.2
o Ami Professional for Windows (Lotus Development Corporation)
  - Versions 2.0, 3.0, 3.01
o AppleShare Version 7.0 (Apple)
o Calendar Creator Version 3.0 (Power Up Software)
o Carbon Copy Plus Version 6.0 (Microcom)
o Carbon Copy for Windows Version 2.0 (Microcom)
o cc:Mail for DOS (Lotus Development Corporation)
  - Versions 3.2, 4.0
o cc:Mail for Windows (Lotus Development Corporation)
  - Versions 1.0, 1.1, 2.0
o Central Point Anti-Virus Version 1.0 (Central Point Software)
o Central Point Backup Version 1.0 (Central Point Software)
o Charisma (Micrografx)
  - Versions 2.0, 2.1
o CoreFast Backup Version 2.00 (Core International)
o Corel DRAW! (Corel Systems)
  - Versions 2.0, 2.01, 3.0, 4.0
o DataEase (DataEase International)
  - Versions 4.2, 4.5
o dBASE III Plus Version 1.1 (Borland International)
o dBASE IV (Borland International)
  - Versions 1.1, 1.5, 2.0
o Designer (Micrografx)
  - Versions 3.0, 3.01, 3.1
o Direct Access 5.0 (Fifth Generation Systems)
o Microsoft Excel for Windows (Microsoft Corporation)
  - Versions 2.0, 2.1, 3.0, 4.0, 5.0
o Microsoft Excel for Macintosh (Microsoft Corporation)
  - Versions 2.2, 3.0, 4.0, 5.0
o Extra! Extended Version 2.22 (Attachmate)
o Extra! for Windows (Attachmate)
  - Versions 3.2, 3.3, 3.4
o Fastback II for Macintosh Version 2.0 (Fifth Generation Systems)
o Fastback Plus (Fifth Generation Systems)
  - Versions 2.0, 3.0, 6.0
o FileMaker II for Macintosh (Claris Corporation)
o FileMaker Pro for Macintosh (Claris Corporation)
  - Versions 1.0, 1.2, 2.0, 2.1
o FoxPro Version 2.0 (Microsoft Corporation)
o FreeHand for Macintosh Version 3.0 (Aldus Corporation)
o Freelance for OS/2 (Lotus Development Corporation)
  - Versions 1.1, 2.0
o Freelance for Windows (Lotus Development Corporation)
  - Versions 1.0, 2.0
o Freelance Plus (Lotus Development Corporation)
  - Versions 3.0, 4.0
o Harvard Graphics (Software Publishing Corporation)
  - Versions 2.3, 3.0
o Harvard Graphics For Windows Version 1.0 (Software Publishing
  Corporation)
o Illustrator for Macintosh Version 3.2 (Adobe Systems, Inc.)
o Impress 2L (PC Publishing)
o IRMA Workstation for Windows Version 1.0 (Digital Communications
  Associates)
o LapLink III Version 3.3 (Traveling Software)
o LapLink IV Version 4.0 (Traveling Software)
o LapLink V Version 5.0 (Traveling Software)
o LapLink III for Macintosh Version 3.0 (Traveling Software)
o Lotus 1-2-3 for DOS (Lotus Development Corporation)
  - Versions 2.2, 2.3, 2.4, 3.0, 3.1, 3.1+, 3.4
o Lotus 1-2-3 for Macintosh Version 1.0 (Lotus Development Corporation)
o Lotus 1-2-3/G Version 1.0 (Lotus Development Corporation)
o Lotus 1-2-3 for OS/2 (Lotus Development Corporation)
  - Versions 1.1, 2.0
o Lotus 1-2-3 for Windows (Lotus Development Corporation)
  - Versions 1.0, 1.1, 4.0
o Lotus Notes (Lotus Development Corporation)
  - Versions 2.0, 2.1, 3.0
o Lotus Organizer (Lotus Development Corporation)
  - Versions 1.0, 1.1
o MacDraw II Version 1.1 (Claris Corporation)
o MacDraw Professional Version 1.1 (Claris Corporation)
o MacTools (Central Point Software)
  - Versions 1.0, 1.1, 2.0
o MacPaint Version 2.0 (Claris Corporation)
o MacWrite II Version 1.1 (Claris Corporation)
o Microsoft Access for Windows (Microsoft Corporation)
  - Versions 1.0, 1.1
o Microsoft Mail for IBM (Microsoft Corporation)
  - Versions 2.0, 3.1, 3.2
o Microsoft Mail for Macintosh (Microsoft Corporation)
  - Versions 2.0, 3.0, 3.2
o Microsoft Project for Windows (Microsoft Corporation)
  - Versions 1.0, 3.0
o Microsoft Schedule+ for Windows Version 1.0 (Microsoft Corporation)
o Microsoft Works for DOS (Microsoft Corporation)
  - Versions 1.0, 2.0
o Microsoft Works for Windows Version 2.0 (Microsoft Corporation)
o Multimate (Borland International)
  - Versions 3.0, 4.0
o MultiMate Advantage II Version 1.0 (Borland International)
o Norton Antivirus (Symantec Corporation)
  - Versions 1.5, 2.0
o Norton Backup (Symantec Corporation)
  - Versions 1.2, 2.0
o Norton Commander (Symantec Corporation)
  - Versions 2.0, 3.0
o Norton Commander for OS/2 Version 2.0 (Symantec Corporation)
o Norton Desktop for Windows (Symantec Corporation)
  - Versions 1.0, 2.0, 2.2
o Norton Editor (Symantec Corporation)
  - Versions 1.3, 2.0
o Norton Utilities for Macintosh (Symantec Corporation)
  - Versions 1.0, 1.1, 2.0
o Norton Utilities Standard Edition Version 4.5 (Symantec Corporation)
o Norton Utilities (Symantec Corporation)
  - Versions 5.0, 6.0, 7.0
o Packrat Version 4.0 (Polaris Software)
o PageMaker for Windows Version 4.0 (Aldus Corporation)
o PageMaker for Macintosh (Aldus Corporation)
  - Versions 4.0, 4.2, 5.0
o Paradox (Borland International)
  - Versions 3.0, 3.5, 4.0
o Paradox for Windows Version 1.0 (Borland International)
o PC Print for OS/2 (IBM Corporation)
o PC Tools Deluxe (Central Point Software)
  - Versions 6.0, 7.0
o pcAnywhere Version 4.0 (Dynamic Microprocessor)
o pcAnywhere for Windows Version 1.0 (Dynamic Microprocessor)
o Persuasion for Macintosh Version 2.0 (Aldus Corporation)
o Persuasion for Windows Version 2.0 (Aldus Corporation)
o PKZIP, PKUNZIP, PKSFX (PKWare)
  - Versions 1.13, 2.04G
o Microsoft PowerPoint for Macintosh (Microsoft Corporation)
  - Versions 2.01, 3.0
o Microsoft PowerPoint for Windows (Microsoft Corporation)
  - Versions 2.0E, 3.0
o Procomm Plus (Datastorm Technologies)
  - Versions 1.1, 2.0
o Procomm Plus for Windows Version 1.0 (Datastorm Technologies)
o Professional Write (Software Publishing Corporation)
  - Versions 2.0, 2.1, 2.2
o Professional Write for Windows Version 1.00 (Software Publishing
  Corporation)
o Q & A (Symantec Corporation)
  - Versions 3.0, 4.0
o QEMM 386 (Quarterdeck Office Systems)
  - Versions 5.1, 6.0, 7.0
o QEMM 50/60 Version 5.0 (Quarterdeck Office Systems)
o QuarkXPress for Macintosh Version 3.1 (Quark)
o Quattro Pro for DOS (Borland International)
  - Versions 3.0, 4.0, 5.0
o Quattro Pro for Windows (Borland International)
  - Versions 1.0, 1.1, 5.0
o R&R Relational Report Writer for DOS (Concentric Data)
  - Versions 2.0, 3.0, 4.0, 5.0
o SideKick Version 2.0 (Borland)
o Sideways (Funk Software)
  - Versions 3.21, 3.3
o Stacker for DOS/Windows (Stac Electronics)
  - Versions 2.0, 3.0
o Stacker for OS/2 (Stac Electronics)
  - Versions 1.0, 1.1
o SuperCalc (Computer Associates)
  - Versions 4.0, 5.0, 5.1A
o SuperPaint for Macintosh Version 3.0 (Aldus Corporation)
o Symphony (Lotus Development)
  - Versions 2.0, 2.2, 3.0
o SYTOS+ for DOS Version 1.4 (Sytron)
o SYTOS+ for OS/2 Version 1.32 (Sytron)
o SYTOS Rebound for OS/2 (Sytron)
o Timeline (Symantec Corporation)
  - Versions 4.0, 5.0
o Ventura Publisher Version 2.0 (Ventura Software, Inc.)
o Ventura Publisher for OS/2 Version 3.0 (Ventura Software, Inc.)
o Ventura Publisher for Windows Version 3.0 (Ventura Software, Inc.)
o Virex Anti-Virus for Macintosh Version 3.5 (Microcom)
o ViruScan (McAfee Associates)
  - Versions 7.1, 8.1
o WinFax Pro Version 3.0 (Delrina)
o Microsoft Windows (Microsoft Corporation)
  - Versions 3.0, 3.1
o Microsoft Word for DOS (Microsoft Corporation)
  - Versions 5.0, 5.5, 6.0
o Microsoft Word for Macintosh (Microsoft Corporation)
  - Versions 4.0, 5.0, 5.1
o Microsoft Word for OS/2 Version 1.1 (Microsoft Corporation)
o Microsoft Word for Windows (Microsoft Corporation)
  - Versions 1.0, 1.1, 2.0, 6.0
o WordPerfect for DOS (WordPerfect Corporation)
  - Versions 5.0, 5.1, 6.0
o WordPerfect for Macintosh (WordPerfect Corporation)
  - Versions 2.03, 2.1, 2.1.2
o WordPerfect for OS/2 Version 5.0 (WordPerfect Corporation)
o WordPerfect for Windows (WordPerfect Corporation)
  - Versions 5.1, 5.2, 6.0
o WordPerfect Office Version 3.0 (WordPerfect Corporation)
o WordPerfect Presentations Version 1.0 (WordPerfect Corporation)
o WordPerfect Works Version 1.0 (WordPerfect Corporation)
o WordStar for DOS (WordStar International)
  - Versions 5.5, 6.0
o WordStar for Windows (WordStar International)

========================================================================

        +------------------------------------------------------+
        | Technical Support Announcement Questions and Answers |  suptqa
        +------------------------------------------------------+

Q1. What is IBM announcing?

First ... IBM is announcing a new, comprehensive structure for
delivering technical support. Elements of this support structure are:

o Base and enhanced services and support,

o "One Time Charge" (OTC) and "Monthly License Charge" (MLC) software
  support models,

o IBM Support Family, and

o Availability Centers.

Second .... IBM Support Family is expanding with the addition of
Personal Systems Support Family.


Q2. What motivated IBM to restructure the way in which it provides
    provides technical support to its customers?

You expect to receive quality support from IBM, and we expect to
deliver. Customers have been asking for consistency, skilled personnel,
and convenient accessibility. We have re-engineered our support
structure with these requirements in mind. We redesigned our systems to
deliver our support remotely versus on-site, and to give you quicker
access to more highly trained support personnel. The objective was
simple -- provide high-quality support, quickly, at an affordable price.


Q3. What is the basic philosophy underlying IBM's new technical support
    structure?

IBM's new technical support structure focuses on customer requirements.
A full range of support is provided via:

o Local specialists who reside in Availability Centers and Service
  Centers, and

o National experts who provide Program Services to address code-related
  problems and who provide IBM Support Family's telephone-based
  services.

IBM's objective is to provide comprehensive support and a consistent
structure for all platforms and operating systems.


Q4. Is IBM going to eliminate local, on-site support?

At this time, there is no plan to eliminate local, on-site support. In
fact, House Call is an IBM Support Family core service that provides
this support.


Q5. When do the technical support changes described in this announcement
    take effect for currently installed products?

The effective dates of the technical support changes described in this
announcement are:

o MLC products - unchanged
o OS/400 and related AS/400 software products - 1 January 1995
o OS/2 and related Personal Systems software products - 11 July 1994
o AIX/6000 and related RISC System/6000 software products - 1 September
    1994
o Local base and enhanced guidelines - 11 July 1994


Q6. When do the changes in OTC technical support described in this
    announcement take effect for newly installed or announced products?

The effective dates are:

o For OS/400 and related version 3 AS/400 software products, changes are
  effective with general availability (GA) of version 3.05. Newly
  installed version 2 software products will continue with their current
  support terms and conditions until 1 January 1995.

o For OS/2 and related Personal Systems software products, changes are
  effective 10 May 1994.

o For AIX/6000 and related RISC System/6000 software products, the
  effective date is to be announced.


Q7. Why is there a difference in the implementation dates for Personal
    Systems and AS/400?

Due to the varying complexity of the AS/400 customer environments and
availability needs, we felt that AS/400 customers required a longer
transition period. In addition, the longer transition period allows
AS/400 customers to have voice access to IBM support until they are able
to install OS/400 Version 3.


Q8. Is hardware technical support affected by this announcement?

No, hardware technical support (maintenance services and warranty
support) is unaffected by this announcement. For this type of support,
you may continue to call 1-800-IBM-SERV.


Base and Enhanced Technical Support
-----------------------------------

Q9. Why has IBM decided to distinguish between base and enhanced
    technical support?

Customers have asked us to clarify:

o What services are provided at no additional charge when they license
  or purchase a product, and

o What services are available for an additional fee.


Q10. Which activities are considered base?

Base technical support includes those services that you are entitled to
receive at no additional charge when purchasing a product new from IBM.
Generally, these activities provide high-level guidance and planning,
and they fall into three categories: marketing support, systems
assurance reviews, and support entitled by customer and license
agreements.

Examples of marketing support activities that are provided at no charge
are hardware, software and services information, proposal development,
product demonstrations, announcement materials, marketing seminars, and
identification and selection of solutions.

Because IBM considers successful implementation of its customer
solutions to be so important, systems assurance reviews for designated
products purchased new from IBM or through an authorized IBM agent are
considered base support.  Key elements of these reviews include hardware
and software configuration, physical site plan review, installation plan
review, etc.

Base technical support activities delivered with the product are Program
Services (as per product license agreements), physical planning
assistance and installation for non-customer setup equipment, warranty
support of IBM hardware, and repair of IBM hardware engineering and
manufacturing defects.


Q11. Which activities are considered enhanced?

Enhanced technical support activities are those activities that are
delivered by IBM for a fee.  They typically are purchased separately
from hardware and software and are focused on customer requirements.  We
have the flexibility to package enhanced technical support with IBM
products into an overall solution to satisfy your requirements.


Q12. What are some examples of enhanced technical support?

Activities considered enhanced typically involve implementation and
ongoing support, including usage and operational support, education and
training, project management, conversion and migration assistance,
hardware maintenance beyond warranty, customization, hardware and
software implementation, performance tuning, non-IBM defect support,
handling of non-IBM critical situations, non-IBM problem determination
and management, capacity planning (with deliverables), and backup and
recovery assistance.


Q13. What are the billing implications if I use local IBM resource for
     problem determination (PD) and problem source identification (PSI)?

The billing implications are:

o For MLC software products:

  - If local resource is dispatched by the lab for PD/PSI:

    o and the problem turns out to be a defect - Not Billable

    o and the problem turns out to be non-defect or non-IBM software or
      IBM hardware or non-IBM hardware - Not Billable

    o If you call the Availability Center directly, after being
      unsuccessful at resolving your question or problem through the
      remote support structure, for PD/PSI or escalation assistance:

      - and the problem turns out to be a defect - Not Billable

      - and the problem turns out to be non-defect or non-IBM software
        or IBM hardware or non-IBM hardware - Not Billable

o For OTC software products:

  - If local resource is dispatched by the lab for PD/PSI:

    o and the problem turns out to be a defect - Not Billable

    o and the problem turns out to be non-defect or non-IBM software or
      IBM hardware or non-IBM hardware - Billable

  - If you call the Availability Center directly, after being
    unsuccessful at resolving your question or problem through the
    remote support structure, for PD/PSI or escalation assistance:

    o and the problem turns out to be a defect - Not Billable

    o and the problem turns out to be non-defect or non-IBM software or
      IBM hardware or non-IBM hardware - Billable


OTC and MLC Models
------------------

Q14. Which software products are eligible for support under IBM's OTC
     model?

Only those products that are available only on an OTC basis are eligible
for OTC support. In other words, if a software product is available to
customers on either an OTC or an MLC basis, then support is provided
under the MLC model.


Q15. Is OTC support provided only to software products on the Personal
     Systems platform?

The OTC model applies to all software products that are available only
on an OTC basis, including those on all IBM platforms.


Q16. What is the technical support model for software products licensed
     new from IBM on an OTC basis, and available only on an OTC basis?

Program Services are provided at no additional charge. The following
features apply:

o Ability to report code-related problems via electronic, fax or mail
  submission (i.e., no voice access)

o Acknowledgment/disposition from IBM in the same medium as the
  submission

A "Getting-Started" period of services is provided at no additional
charge, and consists of:

o Support Line service at "Standard" level

o Technical support for task-oriented, "how to" questions on
  installation and usage, and for problems, including assistance with
  problem source identification (PSI)

o Voice or electronic access

The length of the complimentary "Getting-Started" period may vary by
platform but is never less than 60 days.

IBM Support Family services are available for a fee. Support Line
service is available on the following bases:

o Per call: all products plus extended hours
o Standard: operating system and optional additional products
o Premium: all Standard options plus extended hours

All OTC support, including fee services as well as those provided at no
additional charge, is available during product currency.


Q17. Isn't IBM changing the contract under which I licensed my OTC
     software products?

IBM is not changing the terms and conditions in either the Program
License Agreement or the IBM Customer Agreement. What is changing is
IBM's implementation of support.


Q18. When I report a problem in OTC software, IBM will respond with
     disposition of the problem. What are the possible responses?

IBM will respond in the following manner:

o If it is a known problem, you will be:

  - Advised where to find a "fix" if one is available, or

  - Told that a future "fix" is planned, or

  - Provided with a bypass.

o If it is not a known problem, you will be told:

  - To check appropriate forums, if you are a subscriber, and

  - That IBM will, if requested, work on the problem for a fee, which
    will be waived if the problem proves to be code-related.

o If the software is working as designed, you will be advised that this
  is a restriction.


Q19. Even the best-tested software is likely to have some defects. Is
     IBM now saying that not all defects will be fixed, or that I may
     have to pay for defect service?

IBM is dedicated to delivering quality products and services that meet
or exceed customer requirements and expectations. Our Program Services,
available without additional charge for all software products throughout
their currency, addresses code-related problems by providing "fixes" and
circumventions for product functions, as described in the Program
License Agreement or IBM Customer Agreement.


Q20. Why doesn't IBM offer telephone support for reporting code-related
     problems in OTC software throughout product currency?

Voice support is provided during the "Getting-Started" period to assist
in getting the product installed and operational. Following this period,
voice support for problem reporting is available through the Support
Line offering.


Q21. What is the length of the "Getting-Started" period for OTC software
     products?

The length of the "Getting-Started" period varies by platform as
follows:

o 60 days for OS/2 and related Personal Systems software products

o 60 days for AIX/6000 and related RISC System/6000 software products

o 90 days for OS/400 and related AS/400 software products

The length of the "Getting Started" support period is based on the
typical amount of support needed for each environment. All products for
an operating system environment have the identical "Getting-Started"
support period. For example, all products supported with OS/400 have a
90-day "Getting-Started" period.


Q22. Why is the "Getting-Started" period 90 days for OS/400 and related
     AS/400 software products, and 60 days for OS/2 and related Personal
     Systems software products?

Although the standard complimentary period is 60 days, customer and
field information indicates that 90 days is a more appropriate period
for the AS/400 customer. Customers upgrading to or installing a new
version of the AS/400 system software may take up to 90 days to become
familiar with the full function of the software.


Q23. Will I receive a "Getting Started" period when purchasing version
     3.05, and then again when upgrading to version 3.1 of the AS/400
     operating system and program products?

Yes, you will. The full function of version 3 of the AS/400 system
software will be available in version 3.1. However, customers who
purchase the new AS/400 systems and use version 3.05 still require
support. By offering a "Getting-Started" period for both versions, we
will better meet the needs of these particular customers.


Q24. What options are available to me if I am still having problems
     getting my OTC software up and running at the end of the "Getting-
     Started" period?

If you require additional voice support at the end of the "Getting-
Started" period, you may purchase the Support Line offering. You may
submit code-related problem reports via mail, via fax, or
electronically, beyond the "Getting Started" period for the duration of
the product's currency.


Q25. Does the "Getting-Started" period for OTC software start over again
     each time I purchase a functional upgrade?

Yes, a new "Getting Started" period is invoked each time a new
functional upgrade is purchased.


Q26. If a problem reported during the "Getting-Started" period is not
     resolved before this period ends, and I do not purchase a fee
     offering, will IBM continue to work on the problem?

Yes, in this situation IBM will continue to work on the problem.


Q27. Which software products are eligible for support under IBM's MLC
     model?

All software products that are not eligible for OTC support are eligible
for MLC support. This includes all products available on a Primary
License Charge (PLC) or Annual License Charge (ALC) basis.


Q28. What is the technical support model for software products eligible
     for MLC support?

Program Services are provided at no additional charge. The following
features apply:

o Ability to report code-related problems via voice, electronic, fax, or
  mail submission

o Voice access 24 hours per day, 7 days per week

o Remote problem determination (PD) and problem source identification
  (PSI) assistance

o Acknowledgment/disposition from IBM in the same medium as the
  submission

IBM Support Family services are available for a fee. Support Line
service provides usage support for all products on a platform, i.e.,
only Standard Support Line is available.

All MLC support, including fee services as well as those provided at no
additional charge, are available during product currency.

Products that were previously announced will keep their current support
terms and conditions.


Q29. Why doesn't MLC software have a complimentary "Getting-Started"
     period?

Base Program Services are provided for the duration of the product's
currency for MLC products. This support includes 24-hour-a-day,
7-day-a-week voice coverage for code-related problems.


Q30. If I am paying for support for office applications under existing
     Primary License Charge (PLC) or Annual License Charge (ALC)
     provisions, do I need to purchase IBM Support Family services for
     these applications?

No, the terms and conditions and service level under the PLC/ALC
contract are parallel to those for MLC software as covered under IBM
Support Family.


Q31. What is "product currency", and how long is it?

Product currency is the time during which Program Services are provided.
On some platforms, e.g., Personal Systems, the period of Program
Services is specified in the announcement of the product. Otherwise, an
announcement is made stating the date of withdrawal of Program Services,
i.e., the end of product currency.


Critical Situation Process
--------------------------

Q32. When I have a Severity 1 problem, I want IBM's best and quickest
     support, even if I haven't signed up for each and every service and
     option. Will IBM help me?

IBM's commitment to customer service will continue under the new
technical support structure. Severity 1 problems will receive the
highest priority for resolution, consistent with previous service
commitments. However, if you feel that exceptional support is required,
options such as House Call, which provides on-site support, are
available for those situations.


IBM Support Family
------------------

Q33. How is Personal Systems Support Family related to
     System/390, Networking, AS/400 and AIX/6000 Support
     Families?

AS/400 Support Family, introduced in September 1992, was joined by
AIX/6000 Support Family in March 1993. System/390 and Networking Support
Families were added in April 1994. Today's announcement of Personal
Systems Support Family extends IBM Support Family to cover all IBM
platforms and operating systems.

Each of the Support Families offers a portfolio of standardized core
services for both hardware and software, providing support that is
consistent across platforms and operating systems.  In addition to the
core services, there are other services available that are unique to
each platform. All IBM Support Family services are offered under one
contract, with consistent terms and conditions, that allows easy
selection of those services that best meet your needs.


Q34. What are the IBM Support Family core services?

The core services are Support Line, Consult Line, House Call, Alert, and
Forum.


Q35. What does each core service provide?

Support Line provides both telephone and electronic access to technical
specialists (e.g., networking, operating systems, data base, etc.) and
focuses on operational and usage questions.

Consult Line provides telephone access to technical experts who provide
in-depth analysis and assistance.

House Call, as the name implies, provides on-site assistance and/or
specialized support. Specialty areas include storage management,
migration, software installation, and much more.

Alert provides automatic notification of critical fixes in electronic
and/or paper form and is customized by software release level. (Note:
Alert is not currently available on the AIX/6000 and Personal Systems
platforms.)

Forum is an electronic bulletin board providing access to a wide range
of topics and productivity tools.


Q36. If I purchase an IBM system from a third-party organization, and
     that organization provides free support for a period of time,
     should I still purchase one of the IBM Support Family offerings?

If you are satisfied with the support provided by the third-party
organization, you should continue to use that support. You may also
choose to purchase one or more of the IBM Support Family offerings to
take advantage of the full range of support available.


Q37. How can I arrange to get the same support I have now?

Please contact an IBM representative or the IBM Support Family
Information Center to configure a set of services that matches precisely
your needs.


Q38. How can I get additional information about IBM Support Family?

Please contact an IBM representative, or call the IBM Support Family
Information Center at 1-800-742-9235.


Q39. I do not have an assigned IBM representative. Where can I go for
     assistance in purchasing IBM Support Family services?

Please call the IBM Support Family Information Center at 1-800-742-9235
to register for IBM Support Family offerings.


Q40. What is the role of the IBM Support Family Information Center?

The IBM Support Family Information Center, also called the IBM Support
Family Project Office, is available 8:30 a.m. to 5:00 p.m., Eastern
time (GMT-5), Monday through Friday, except national holidays.

The IBM Support Family Information Center may be reached by telephone at
1-800-742-9235 (within the USA) or 1-914-432-8080, or by fax at
1-800-742-9235 (within the USA) or 1-914-432-8069, or by mail at:

  IBM Support Family Information Center
  IBM Corporation
  Mail Station P123
  522 South Road
  Poughkeepsie NY 12601

In addition, information centers (also called project offices) have been
created for each platform, as follows:

o System/390
    Hours: 8:30 a.m. to 5:00 p.m. Eastern time (GMT-5)
    Phone: 1-800-742-9235 or 1-914-432-8080
    Fax:   1-914-432-8069

o AS/400
    Hours: 8:00 a.m. to 4:30 p.m. Central time (GMT-6)
    Phone: 1-800-274-0015 or 1-507-286-6776
    Fax:   1-507-286-4303

o AIX/6000
    Hours: 8:00 a.m. to 6:00 p.m. Central time (GMT-6)
    Phone: 1-800-225-5249 or 1-817-962-6902
    Fax:   1-817-962-6723

o Networking
    Hours: 8:00 a.m. to 8:00 p.m. Eastern time (GMT-5)
    Phone: 1-800-426-5148 or 1-919-301-1312
    Fax:   1-800-426-0023 or 1-919-301-1311
    Internet: NSFOSIO@RALVM29.VNET.IBM.COM
    EMAIL:    NSFOSIO@VNET.IBM.COM

o Personal Systems
    Hours: 8:00 a.m. to 5:00 p.m. Eastern time (GMT-5)
    Phone: 1-800-799-7765 or 1-914-433-2929
    Fax:   1-800-426-6495 or 1-914-433-3353


Q41. What will happen when I call the IBM CSC (Customer Support Center)
     at 1-800-237-5511?

There is a plan to have a voice response unit (VRU) at 1-800-237-5511 in
the second quarter of 1994 to assist in the routing of IBM Support
Family customers.

You will have the opportunity to bypass the VRU and work with a
technical representative immediately. Customers who use the VRU will
select the appropriate platform, and then have the opportunity to select
Support Line or Consult Line services and be routed to the provider of
the selected service. Customers who do not select Support Line or
Consult Line will be routed "business as usual."

You will continue to have the option to contact the platform point of
entry for individual Support Line organizations. For example, you may
choose to use the established 800 number for AS/400 Support Line.


Support Line
------------

Q42. My business hours are different than 8:00 a.m. to 5:00 p.m. Do I
     have the option to alter the Support Line starting or ending time
     to match my business hours?

You may either:

o purchase the extended hours option of Support Line, to provide
  coverage 24 hours per day, 7 days per week, or

o contact a local IBM representative or the IBM Support Family
  Information Center for additional help with this issue.


Q43. If I have not purchased the extended hours option of Support Line,
     may I still receive support after 5:00 p.m.?

Yes, to receive support after 5:00 p.m. and before 8:00 a.m., you may
purchase Support Line services on a per call basis.


Q44. I have offices in New York and Los Angeles. Can I receive Support
     Line service based on the local time in these locations?

Yes, support is provided based on your local time zone. If your support
is provided through identified customer focal point contacts, support
will be provided based on the time zones of the customer focal point
contacts.


Q45. What activities are charged for when using AS/400, AIX/6000,
     System/390, or Networking Support Line on an hourly basis?

The charge for this support consists of the time for the call itself,
the time IBM spends analyzing information provided during the call, and
the time IBM spends preparing recommendations to resolve the problem.


Q46. Is there a maximum amount that will be charged when using AS/400,
     AIX/6000, System/390 or Networking Support Line on an hourly basis?

No, there is not. You may end the Support Line session at any time to
stop the charges for that specific call at that time.


IBM Support Family Administration and Billing
---------------------------------------------

Q47. Can I receive a single bill for a multi-platform contract?

Yes, a single bill is generated, unless you request otherwise.


Q48. Does the bill show the detail of what was purchased, with the
     associated amounts?

Yes, these details appear on the bill, unless you request otherwise.


Q49. How will I be billed for House Call?

There are two payment options for House Call:

o Pre-Pay, and

o Hourly ("Pay As You Go").

For the pre-pay option, you will be billed once at contract initiation,
and any time additional blocks of hours are purchased. For the hourly
option, you will be billed for hours when they are used.


Q50. If I have an IBM Support Family contract for one or more platforms,
     and I want to add another platform, can the new platform be added
     to the existing contract?

Yes, the new IBM Support Family contract provides the flexibility to add
platforms. A new Signature Page for Attachments must be signed.


Q51. If I begin a question/problem with Support Line under an hourly
     contract, and the Support Line representative is unable to assist
     me or suggests and sells me a Consult Line session or a House Call,
     will I be billed for the hourly Support Line time spent leading up
     to the Consult Line session or House Call?

No, you will not be billed for the Support Line time in this situation.


Q52. Who is responsible for resolving IBM Support Family billing issues?

The IBM Support Family Information Center will resolve all questions
related to billing for IBM Support Family services.


Q53. What contract turn-around time is guaranteed by the IBM Support
     Family Information Center?

The IBM Support Family Information Center guarantees contracts will be
completed within 24 hours.


Q54. What if I want "immediate" service?

If emergency support is required, the IBM Support Family Information
Center may authorize immediate service.


Q55. Is there a penalty for early termination of an IBM Support Family
     contract?

In most cases, no. There are some individual services that have a
"minimum commitment" requirement. For those services, there is a fee
for early termination.


Q56. Can an IBM MA (Maintenance Agreement) be integrated with an IBM
     Support Family contract?

This type of request can be addressed.


Pricing
-------

Q57. How are IBM Support Family services priced? Do any discounts apply?

IBM Support Family core services are available for a monthly or per call
(hourly or Per Incident, depending on the platform) price, depending on
the specific service.

Support Line services are available for either a monthly or per call
(hourly or Per Incident, depending on the platform) charge. Consult Line
services are available at an hourly rate. Alert and Forum services are
offered for a monthly charge. House Call is available for an hourly
charge, with discounts offered for pre-purchased blocks of hours.

All the services you choose will be included in a single contract, with
consistent terms and conditions.


Q58. Are House Call rates fixed?

Yes, House Call is billed at fixed rates. The rate for the pre-pay
option is based on the number of hours purchased, with a minimum of 20
hours required. The rates for the pre-pay option are 155 USD per hour
for blocks of 20 to 99 hours, and 140 USD per hour for blocks of 100 or
more hours. The rate for the hourly option is 170 USD per hour, with
two hours pre-paid.


Q59. If I purchase IBM Support Family for a particular platform, am I
     obliged to pay for all IBM Support Family services available for
     that platform?

No, each platform Support Family provides the flexibility to allow you
to select the mix of services that best meets your needs and to pay only
for those services.


Q60. If I purchase IBM Support Family for a particular platform, am I
     obliged to purchase IBM Support Family services for the other
     supported platforms?

No, services available within each platform Support Family may be
purchased independent of the other platform Support Families.


Q61. If I am dissatisfied with IBM Support Family services, am I
     eligible for a refund?

Yes, IBM provides a satisfaction guarantee. If you are not completely
satisfied with an IBM Support Family service, please contact us in
writing within one month of when you became dissatisfied, and we will
make every effort to resolve the problem. If you are not completely
satisfied, you will receive a refund based on the service and option
involved, as follows:

a. for services with an hourly or block of hours charge, equal to the
   charge for the period of time you were dissatisfied;

b. for services with a monthly charge, equal to the monthly charge;

c. for services with an annual or quarterly charge, equal to the
   prorated charge for the period of time you were dissatisfied;

d. for services charged under a Statement of Work, the amount you paid
   for that element of the Services Completion Criteria that
   dissatisfied you, for the period of time during which you were
   dissatisfied.

========================================================================

     +--------------------------------------------------------+
     | Immediately Available VisualAge Wins Customer Approval |   agevis
     +--------------------------------------------------------+

IBM announces the immediate availability of VisualAge, a client/server
object-oriented (OO) power tool designed to maximize programmer
productivity. VisualAge, a premier rapid application development tool
for professional programmers, combines OO technology with the simplicity
of visually connecting pre-fabricated software components.

Object Connection Program
-------------------------

As part of this business solution, IBM also announced a new program,
called Object Connection, designed to encourage third-party vendors to
build and sell their own compatible parts or components for use with
VisualAge. This gives customers the flexibility to build components or
buy components from a wide range of vendors.

"With VisualAge's open design and published interface, we expect
standard componentry to become instrumental in leading the software
development industry to higher levels of engineering discipline through
reuse," said Steve Mills, general manager of IBM Software Solutions
Division. "For software developers, VisualAge's Object Connection
program offers a technical support venue and a resource for consultation
on market, channel, and other business issues."

Customers Cite Benefits
-----------------------

Customers and industry analysts cite the benefits of VisualAge's ability
to ease the transition into OO technology, and praise it as a fully
integrated solution. Features such as its comprehensive Smalltalk base
and team programming environment also have appealed to customers.

"VisualAge incorporates a visual programming technology onto a robust
object-oriented engine, making it ideal for organizations that are new
to OO technology," said C.F. Wong, database administrator, Bank of
Montreal. "Through its visual construction, novice users can assemble
applications based on pre-fabricated software components, with minimal
coding."

"We selected VisualAge as our development environment because it is a
fully integrated solution offering a comprehensive Smalltalk base, team
programming support, and relational database interfaces, and it supports
a high degree of reusability," said Joseph Acero, vice president of
Technical Services, Advanced Business Technologies, Inc., a systems
integration and consulting firm.

"Our Fortune 1000 customers are finding that Smalltalk environments,
such as IBM's VisualAge, are the best choice for migrating to
object-oriented development," said Gavin Sheppard, senior partner of
QSYS Systems consultants. "We have been developing OO systems for more
than six years and have just completed beta testing of VisualAge. In our
opinion, VisualAge will become the leading OO development tool for
industrial strength corporate-wide systems."

Structured for Multiple Platforms
---------------------------------

Because of the product's architecture and its inclusion of a complete
IBM Smalltalk based on industry standards, users benefit from the
productivity of visual composition and the flexibility of native OO
development. While the initial release is on OS/2, VisualAge is
structured to port its applications across several platforms. Also,
support for IBM's CORBA-compliant Distributed Systems Object Model
(DSOM), providing object reusability and interoperability across
languages, will be available free of charge. VisualAge will soon be
available on Windows, then AIX and other platforms, based on customer
demand.

Technical Detail
----------------

VisualAge employs a state-of-the-art technique called visual
programming, which permits programmers to construct complete
applications by visually connecting reusable icons or components,
generally referred to as parts. A rich parts library comes standard
with the product. Customers can purchase others from IBM or from
independent software developers. Users also can create new parts or
customize existing parts.

As the premier application builder for the DB2 family, access to these
databases is built into VisualAge. Access to other databases, such as
Oracle and Sybase, and to IBM's CICS, is available as optional features.
VisualAge options include rich, open networking and communications;
multimedia components; and access to and use of existing application
programs.

Included with VisualAge is the "Construction from Parts Architecture"
manual, which publishes interface specifications and development
guidance, to be continuously enhanced and supported by IBM.

Product Family
--------------

The product family consists of VisualAge for stand-alone developers and
VisualAge Team for multiple developers. The team product adds library
support, version control, and configuration management capabilities.

For more information about VisualAge's Object Connection Program, please
call 1-800-IBM-CARY.

========================================================================

                      +-------------------------------+
                      | VisualAge General Information |          vainfo
                      +-------------------------------+

Description
-----------

VisualAge is a tool that falls into the category of power tools -- tools
for professional developers to quickly write advanced applications in
client/server environments. It focuses on line-of-business applications
(including OLTP) as well as decision support applications.

VisualAge enables professional developers to quickly build the client
portions of applications, complete with a graphical user interface,
application logic, local and remote application and resource access.  It
implements the construction from parts paradigm, and provides a set of
interactive development tools including visual programming facilities,
and an extensive library of already-constructed parts. Components and
support provided by VisualAge include:

o Smalltalk environment: A complete Smalltalk environment embedded
  within VisualAge.

o Application Builder: visual programming tool for creating applications
  non-procedurally, using the new technology called construction from
  parts.

o Graphical user interface support with reusable components for CUA 91
  and extensions for smart entry fields, tables, and forms.

o Client/Server and communication support over multiple protocols: APPC,
  ECI, TCP/IP, NetBIOS, and EHLLAPI.

o Relational database support, DB2/2 and remote DBs via DRDA, Oracle,
  and Sybase. (Extra charge for Oracle and Sybase access.) Included in
  the base product for DB2/2! VisualAge is the application development
  power tool for the DB2 family of products.

o Enhanced DLL support for local C and COBOL DLLs with a facility that
  automatically builds parts from the DLL and the copy files. The DLL
  support includes multi-threading.

o Mapping between records (I/O record structures of local and remote C
  and COBOL programs, DB tables) and objects.

o Team programming, with a LAN central library of classes, parts, and
  subsystems, which programmers can access concurrently. Support for
  prerequisites, version and release control, change control and
  management, ownership, performance profiler, and application packager.

o Library of reusable parts for GUI, and generic parts for queries,
  external functions, and remote transactions. These generic parts can
  be easily customized.

In addition to the parts distributed with VisualAge and the facility to
construct reusable parts by visually customizing existing parts, new
primitive parts can be "fabricated." To enable this, VisualAge has a
formally defined architecture that allows vendors to plug in additional
parts to use within the construction-from-parts paradigm.

VisualAge is written in Smalltalk and VisualAge itself. It can be
adopted without OO skills, and eases the transition to OO.

Two Versions of VisualAge
-------------------------

VisualAge comes in two versions:

o VisualAge, for the standalone programmer

o VisualAge Team, which includes library support, version control, and
  configuration management.

Key Reasons to Use VisualAge
----------------------------

o Application development productivity improves by orders of magnitude!
  Novice users in IBM's lab have built applications in two weeks that
  normally take six months using C or COBOL. Simple applications can be
  written in two hours that would normally take two weeks.

o VisualAge is extensible. Since VisualAge uses Smalltalk as its
  scripting language, and since VisualAge generates Smalltalk, end users
  get the productivity of a 4GL and the flexibility of a 3GL. With this
  extensibility designed into VisualAge, end users will not hit the
  walls that they encounter with other rapid application development
  tools.

o VisualAge scales up! It is not just a GUI builder, and not just a
  prototyping tool. VisualAge allows you to build industrial-strength,
  line-of-business applications. In addition, it provides integrated
  team programming support: version control, library support, and
  configuration management. Many customers have been reluctant to move
  large application development projects to new tools because they have
  been for single workstations only. VisualAge provides both a
  single-programmer version and a team version. In addition, VisualAge
  can be extended by adding new parts, which can become part of the
  embedded Smalltalk environment.

o VisualAge eases the transition to Object-Oriented Technology. Many
  businesses have been reluctant to move to OO programming because

  (1) there have not been tools that scale up for large teams (until
      VisualAge)

  (2) there is a long learning curve to become proficient in OO.

  VisualAge solves both of these problems. VisualAge does not require
  you to know OO, or even Smalltalk, in order to build full-strength
  applications. Many applications require no code to be written at all.
  You simply select parts from the palette and make connections between
  them. When new parts need to be written, they can be written in C or
  COBOL, and VisualAge will package the the parts to behave like
  objects. Over the long term, you may want to train some parts builders
  in Smalltalk so that they can get all of the benefits of OO (reuse,
  inheritance, etc.)

Database Support
----------------

Current database support in VisualAge is for all the IBM databases
either directly on the workstation (DB2/2 1.0, ES 1.0) or indirectly
through DDCS (which uses DRDA). VisualAge also supports Sybase and
Oracle in its first release. In future releases, IBM intends to support
CLI(s) that emerge as customers' preferences.

VisualAge Team Support
----------------------

VisualAge Team supports the development, release, and maintenance of
large-scale applications written using VisualAge. Its team programming
and configuration management capabilities include:

o support for a functional view of the classes that make up a system,
  i.e., applications. Applications provide a level of granularity and
  reuse essential to controlling development and maintenance costs.

o class and application ownership for maintaining quality and reusable
  code.

o integrated source and object code tracking for immediate code sharing
  among the development team without the need for builds.

o source and object code version control for applications, classes, and
  methods to protect the code from accidental or unwanted changes, and
  to allow for multiple version support.

o configuration management tools for tracking platform dependencies,
  product releases, etc.

o a runtime performance analysis tool to identify and correct
  performance bottlenecks.

o application support for writing objects to disk.

VisualAge Positioning Vis-a-Vis Highpoint
-----------------------------------------

VisualAge

o VisualAge is a new tool, targeted at customers looking for a
  technology that delivers a high level of code reuse and sophisticated
  GUI capability

o Introduces the construction from reusable parts paradigm

o Addresses client development of line-of-business applications as well
  as departmental and single-user applications

o Scales up to support large teams

o Includes a full Smalltalk environment

o Eases the migration to OO technology - offers ready-built parts for
  productivity without OO skills, but offers extensibility of product
  for those who are building OO skills

Highpoint

o Highpoint is a new procedural 4GL tool that targets audiences and
  customers moving from host-based application development to workgroups

o Highpoint combines the strength of CSP/2AD (workstation development
  and test), and adds workstation COBOL generation and the GUI building
  capabilities of VisualAge.

o Protects customers' current CSP investments

o Targets customers with these objective(s):

  - build on existing skills

  - prefer a single product for developing both the client and server
    portion of applications

  - use their current 370 host platofrm as a powerful server

  - are interested in downsizing/rightsizing without need of application
    rewrite as they migrate from 370 processors to LAN-based topologies.

VisualAge Positioning Vis-a-Vis AD/Cycle
----------------------------------------

VisualAge is positioned in the 4GL domain of AD/C. It can be used as a
GUI builder for CSP, or it can be used to create full applications.
VisualAge is planned to ship prior to the availability of the
application development platform. The platform has been architected
using object extensions to the information model, which will enable
VisualAge to fully integrate.

========================================================================

                +-------------------------------------+
                | IBM Object Connection for VisualAge |           visobj
                +-------------------------------------+

A VisualAge part (as defined in the VisualAge User's Guide and
Reference) is a self-contained software object with a standardized
public interface, consisting of a set of external features that allow
the part to interact with other parts. The parts on the VisualAge
palette can be used as templates to create instances of objects.

The purpose of the Object Connection for VisualAge program is to
encourage enterprises to go into the business of building VisualAge
parts for the open market. These parts must conform to the interface
specifications provided in the IBM manual "Construction from Parts
Architecture: Building Parts for Fun and Profit."

All you need to apply for the benefits of this program is a sincere
interest in entering the business of VisualAge-enabled object
development and market deployment.

Membership Benefits
-------------------

As a member, you'll be eligible for:

o Favorable VisualAge product license and support terms
o Technical support
o Channel referral
o Marketing assistance

Membership Process
------------------

To start on the path toward building VisualAge parts for fun and profit,
call 1-800-426-2279 within the USA, and request the Object Connection
Program Information Package. After you get the package, fill out the
Program Membership Application Form, and return it to IBM via mail or
fax. An IBM Object Connection Program Manager will then call you to
interview you via telephone. IBM will then consider all information and
arrive at a decision about your membership. You will then be notified of
IBM's decision.

If you're serious about exploiting the vast and growing world of
VisualAge object parts, give us a call, and let us help you get started!

========================================================================

     +---------------------------------------------------------+
     | IBM Opens LAN Systems Integration Test Lab to Customers | lancust
     +---------------------------------------------------------+

IBM announces its LAN Systems Integrated Test Offering, which allows LAN
Systems developers, resellers, and customers to use IBM resources to
test the compatibility of planned upgrades or new products for their
LANs.

"We think this kind of offering helps customers use the latest and
greatest technologies -- which they must do to remain competitive -- and
test these technologies in their new or existing environments," said Art
Olbert, director of LAN Systems for IBM's Personal Software Products
division.

Compatibility Testing in a Replicated Environment
-------------------------------------------------

The Integrated Test Offering includes technical support and onsite
testing for compatibility by replicating the customer environment at
IBM's LAN Systems Integration Test Lab in Austin, Texas. Using the
offering, developers, resellers, and customers can test the
compatibility of upgrades and new products with their LANs without
setting up their own testing labs and taking equipment out of production
or dedicating resources to testing.

"Testing is very expensive in terms of equipment, space and human
resources," said Phil Powers, director of marketing, LAN Systems for
PSP. "This solution cuts costs and also shortens the cycle time for
integrating new applications into existing environments."

Test IBM or Third-Party Software
--------------------------------

Customers can test software from IBM or third-party vendors. For
example, such popular applications as Lotus 1-2-3, WordPerfect for
Windows, Borland dBase, Paradox, and Quattro Pro can be tested for
compatibility with the customer's products or installed environment.
IBM recommends that applications be certified through the Integration
Test Lab's "Tested and Approved for IBM LAN Systems" program.

The Integrated Test Offering is aimed at developers, resellers, and
large and medium customers with heterogeneous environments. Besides
giving resellers an alternative to using their customers' resources for
testing, the offering also helps the right-sizing efforts of large
customers by testing the compatibility of various downsizing solutions.

More Information
----------------

The IBM LAN Systems Test Offering is available now. Fees are based on
time and resources required for the testing. For more information, call
1-800-992-4777 within the USA.

========================================================================

         +--------------------------------------------------+
         | Open Blueprint: A Guide to Distributed Computing |     bluedc
         +--------------------------------------------------+

Underscoring a strong commitment to industry standards, IBM has
formalized its Open Blueprint: A Guide to Distributed Computing. The
Open Blueprint is a comprehensive structure of components that makes it
easier than ever before to design, implement, and manage
industry-standard client/server applications.

"The Open Blueprint offers a set of guidelines that will make it easier
for software developers to produce products that are truly
interoperable, whether they are at IBM, independent software vendors or
other system vendors," said Martin C. Clague, general manager, Worldwide
Client/Server Computing.

"Businesses want to know that their investments in information
technology will endure as they transform their systems to more
productive client/server models. The real beauty of the Open Blueprint
is that it gives them the confidence to proceed knowing that we
understand what they want and their investments are secure."

Products that embrace the Open Blueprint make it easier for customers to
develop, operate, and manage multiple systems in a multi-vendor
environment. The Open Blueprint also includes emerging new technologies
such as object-oriented programming and multimedia.

IBM has worked closely with international standards organizations,
industry consortia, customers, internal product divisions, and industry
leaders to determine the most widely accepted standards available today
that allow IBM products to interact with other vendors' products, as
well as with each other.

And, just as importantly, because IBM product divisions support the Open
Blueprint, customers will be able to develop new client/server
applications while preserving their existing applications.

------------------------------------------------------------------------

                 Open Blueprint Questions and Answers

Category 1: General
-------------------

(1) What is the Open Blueprint?

The Open Blueprint is IBM's response to customer requirements for open,
client/server, and distributed computing across system platforms.

The Open Blueprint is a structure that defines facilities for
developing, implementing, and managing applications across a broad range
of systems and, through an approach incorporating industry standards,
provides interoperability across multiple vendors' systems, including
IBM. The Open Blueprint enables a unified open system solution, and
accommodates new technologies as they emerge in today's dynamic open
computing environment.

(2) Why is the Open Blueprint necessary?

A structure is a necessary foundation for the development and use of
multiple technologies in a distributed heterogeneous world.

The Open Blueprint serves four major roles:

o It helps customers think about, discuss, and organize products and
  applications in an open, distributed environment.

o It guides software developers (IBM and others) as they supply products
  and solutions that interoperate and integrate with other installed
  products.

o It provides a framework for the incorporation of new technologies into
  a distributed heterogeneous environment.

o It describes IBM's directions for products and solutions.

(3) Why is IBM introducing the Open Blueprint, and why now?

Within IBM, the Open Blueprint is not new. In March 1992, IBM introduced
the Networking Blueprint, which is consistent with the Open Blueprint.
In fact, the Open Blueprint was developed, over the past few years, with
the help of all of IBM's development divisions, and with periodic
reviews by customers, consultants, and software vendors. The Open
Blueprint has provided IBM developers with a roadmap to help them
develop products which integrate with each other and products from
industry software providers. Feedback from customers, consultants and
software vendors has encouraged us to to publicize the Open Blueprint,
because it:

o shows that we understand the open, distributed, multivendor
  environment,

o provides a basis for discussions on our directions,

o provides information to other software providers that wish to
  integrate with our products, and

o assists customers in developing and refining their own computing
  infrastructures.

(4) What does IBM expect to achieve with the introduction of the Open
    Blueprint?

IBM expects to deliver products and services based upon a comprehensive
infrastructure that addresses customers' requirements for open,
client/server, and distributed computing solutions.

(5) When can we expect to see delivery of the Open Blueprint?

There will be no rollout of the Open Blueprint. The Open Blueprint is
not a product or set of products that will be delivered. It is a
structure. What you can expect is a rollout of integrated products that
will provide and/or use the interfaces and protocols defined in the Open
Blueprint.

(6) Will the Open Blueprint change over time? If so, how?

Yes. The Open Blueprint is expected to evolve as the industry and
technology evolve. Changes could add new resource managers or change
existing ones with new interfaces, formats and protocols. For example,
as object technology becomes broadly deployed, the Open Blueprint
resource managers may add object interfaces to the procedural ones
currently specified in the Open Blueprint. The Open Blueprint will
change as our customers wants and needs change, but it will maintain a
stable base of interfaces to protect the application solution
investments of our customers.

(7) What makes the Open Blueprint an open infrastructure?

The Open Blueprint elements specify well-documented, readily available
interfaces and protocols to exchange control information and data.
These interfaces and protocols make it possible to employ any of several
alternate component solutions from different vendors in the industry
as a part of the user's distributed systems environment, providing more
choice of solutions to fit the requirements.

(8) What is the status of IBM's open distributed strategy?

The introduction of the Open Blueprint represents the technical
description of the resource managers, including the standard interfaces,
formats, and protocols, that are part of IBM's open, distributed
computing strategy. The broad product support available today provides
many of the interfaces, formats, and protocols described in the Open
Blueprint. IBM is well positioned to help our customers deliver open,
distributed computing solutions. IBM's open, distributed strategy
continues to evolve, as will the Open Blueprint to support the business
and technology requirements of our customers.

Category 2: Business Value
--------------------------

(1) Why do businesses need an architecture for open, distributed
    computing?

Building, deploying, and managing open, distributed computing solutions
can be extremely complex. To come to grips with this complexity, each
business needs to develop a roadmap for the implementation of its open,
distributed computing infrastructure. The Open Blueprint identifies the
building blocks that each business should consider as it evolves its own
open, distributed computing architecture.

(2) What is the value of the Open Blueprint for customers?

For the customer, the Open Blueprint identifies the key building blocks
that are available to build an open, distributed infrastructure. The
standards identified and supported by these building blocks provide
customers with a suite of interfaces, formats, and protocols from which
to satisfy their business and technical needs, and protect their
investments in applications and technology.

(3) What is the value of the Open Blueprint for software vendors?

For software vendors, in addition to the benefits cited above for
customers, the Open Blueprint offers a context into which product
offerings may be positioned. Products that deliver the interfaces,
formats, and protocols identified for an Open Blueprint component should
be interoperable. In addition, these products should have maximum code
portability across various system platforms that utilize these same
interfaces, formats, and protocols.

Software vendors can also capitalize on the basic communication and
distribution services provided by the Open Blueprint to simplify
development of their solutions.

(4) What is the value of the Open Blueprint for IBM?

The Open Blueprint clearly identifies the building blocks of the open,
distributed environment, allowing developers to create solutions that
exploit underlying system components, avoid redundant development, and
add new technology.

For IBM marketing and support, the Open Blueprint provides the material
from which to create, in partnership with our customers, open,
distributed architectures; these will serve as the base for deployment
of open, distributed application solutions that meet the business needs
of the '90s.

(5) How does the Open Blueprint affect the end user? the systems
administrator? the application developer?

For the end user, the Open Blueprint-based products offer transparent
access to the resources of all systems participating in the networked
computing environment. For systems administrators, when the Open
Blueprint-based products exploit the common distribution and
communication services, administration will be both simplified and made
more consistent.

For application developers, the transparent access to resources
supported by the Open Blueprint-based products will simplify
application development and deployment. The emergence of distributed
object services allows application developers to exploit this powerful
technology in the new applications being built for the open, distributed
environment.

(6) Which customers should be interested in the Open Blueprint?

The Open Blueprint should be of interest to any customer that is
planning or implementing distributed or client/server applications.
Others that will have interest in the Open Blueprint are software
vendors, consultants, systems integrators, and service providers.

(7) How can current systems take advantage of the Open Blueprint?

The Open Blueprint is meant to provide a context within which individual
technologies can evolve. Many of these technologies are already well
established in the market, and their implementations allow for natural
coexistence and migration; the transition from Sub-area SNA to APPN is a
good example of that. Another example is the augmenting of SNA-based
solutions with the DCE-based directory and security services.

(8) The Open Blueprint appears to be very comprehensive. Are all the
components described in the Open Blueprint required on every system?

No. The structure categorizes functions that might appear on any system
in a network. Not all functions would appear on every system. However,
an application has access to functions whether they are local (on the
same system) or remote (on another system in the network); that access
is accomplished through the defined distributed systems services.

Category 3: IBM Commitment
--------------------------

(1) What is IBM's commitment to the Open Blueprint?

The Open Blueprint is supported across all IBM divisions as the basis
for IBM's strategy for open, distributed computing.

(2) How is IBM demonstrating its commitment to the Open Blueprint?

IBM is delivering Open Blueprint-based products today, and will continue
to do so. Some products provide services described in the Open Blueprint
(e.g., CICS and PSF); others will use the services provided by the Open
Blueprint (e.g., VisualAge and DAE).

Category 4: Standards
---------------------

(1) What is IBM's commitment to standards?

IBM embraces both "de jure" and "de facto" open system standards
wherever possible in its product line, consistent with customer
requirements. Furthermore, IBM will continue to:

o participate in standards bodies across the world to promote the
  adoption of existing standards and the development of new standards
  where no standards exist,

o ensure that our key technologies are brought into the world of
  industry standards, formally through standards bodies, through
  consortia, or via licensing,

o encourage new and innovative ways to accelerate the development of
  standards.

(2) Where do I find what standards are included in the Open Blueprint?

A current listing of the key standards embodied in the Open Blueprint
can be found in the "Open Blueprint Introduction" document, which is
available from the Publications Distribution Center.

(3) Will IBM add standards to the Open Blueprint in the future?

Yes. As new standards emerge, they will be evaluated for their ability
to accommodate advanced function in the distributed computing
environment, and will be candidates for inclusion in the Open Blueprint,
if consistent with customer requirements.

(4) What are the criteria for including standard interfaces and
protocols in the Open Blueprint?

The principal criterion is that the standard is useful for providing
interoperability and portability of people, programs, or data within the
distributed computing environment. Toward this end:

o Standards are included from industry consortia (e.g., X/Open, Object
  Management Group (OMG), and Open Software Foundation (OSF)), as well
  as from formal standards bodies (e.g., ANSI, IEEE, and ISO), taking
  into account functional profiles (e.g., Government OSI Profile (GOSIP)
  and European Procurement Handbook for Open Systems (EPHOS)).

o "De facto" and emerging standards are included as a result of
  widespread acceptance within the industry.

(5) How will the Open Blueprint affect IBM's participation in industry
    organizations which develop open systems standards?

IBM will continue to work closely and persistently with other vendors
and industry consortia to expedite the development of meaningful open
systems standards. As an example, we have recently agreed to sponsor a
new organization built on the core structure of the Open Systems
Foundation aimed at expansion and unification of industry efforts to
develop portable, scalable, interoperable software technologies.
Existing industry consortia, such as X/Open and OMG, will be the
recipient of these efforts, which should result in accelerated
development of open systems standards in these areas.

New, emerging standards which facilitate portability and
interoperability for IBM customers in the heterogeneous distributed
computing environment will be candidates for incorporation in the Open
Blueprint.

(6) The Open Blueprint includes IBM's DRDA protocol for distributed
    relational data. How does this relate to the industry-standard RDA?

DRDA has been endorsed by many key database and connectivity vendors,
several of whom have DRDA implementations available today across
industry platforms.

Remote Database Access (RDA) has recently progressed to international
standard status through ISO. A slightly different version is under
development in X/Open. Both are based on the full OSI communications
stack. IBM continues to be heavily involved in these design activities,
and is monitoring the customer demand for RDA-based interoperation.
Functionally, DRDA is a superset of RDA, with increased design focus on
scalability, performance, data integrity, and systems management.

(7) Will there be an IBM Open Blueprint brand?

IBM does not intend to brand products with an Open Blueprint label.
Instead, IBM looks to external sources, such as X/Open, to provide
branding of industry-standard implementations.

Category 5: Related IBM Strategies
----------------------------------

(1) What the relationship of the Open Blueprint to IBM's client/server
    strategy?

The Open Blueprint forms the basis for IBM's client/server solutions and
tools. All client/server solutions exploit some of the components
identified in the Open Blueprint. Not every component is required in
every solution or on every platform. Development of client/server
solutions is greatly simplified with the delivery of the Open Blueprint
services in products.

(2) What the relationship of the Open Blueprint and the Networking
    Blueprint?

The Networking Blueprint and the Open Blueprint can be viewed as
evolving pictures of the same distributed systems structure. The Open
Blueprint incorporates the lower layers and Systems Management backplane
of the Networking Blueprint, and it provides more detail and structure
to the software components in the Application Enabling Services.

The name "the Open Blueprint" was chosen to emphasize the broader set of
industry standards and open architectures that the Open Blueprint
represents. The Networking Blueprint will continue to be used in
situations where the focus of interest is on networking.

(3) What is the relationship between the Open Blueprint and SystemView?

The Open Blueprint relies upon the SystemView framework to provide for
the manageability of resources across heterogeneous, open distributed
systems. SystemView defines the management applications, common
management services, and structure to manage heterogeneous, open
distributed systems.

The system components, described by the Open Blueprint, will take
advantage of a common set of management services. These services
include those described by the SystemView disciplines: problem, change,
performance, business (for example, asset, license, security),
configuration, and operations management. In the structure, systems
management is shown as a backplane to emphasize its importance across
all resource managers and to indicate that additional system management
facilities are needed.

(4) What is the relationship between the Open Blueprint and the
    Information Warehouse framework?

To enable better business decisions, the Information Warehouse framework
facilitates access to all information across a business. The
Information Warehouse framework consists of an architecture, products,
and services. The architecture currently identifies ten key interfaces
specific to data access in a heterogeneous environment, such as copy
management, information catalogs, and other application programming
interfaces.

Some of the interfaces and protocols identified by the Information
Warehouse framework architecture are also identified in the Open
Blueprint; they include Structured Query Language (SQL) and Distributed
Relational Database Architecture (DRDA).

Many Information Warehouse framework products will also utilize the
resource managers identified by the Open Blueprint. For example, IMS and
DB2 will utilize the Open Blueprint-defined Distribution Services to
implement security. Another example is DB2's and DDCS/2's use of
Multiprotocol Transport Networking (MPTN) Services to allow operation
over TCP/IP networks.

(5) What is the relationship between the Open Blueprint and IBM's
    application development efforts?

Our application development tools efforts strongly support the Open
Blueprint direction by defining tools that will support easy access to
many of its services. Application development tools and services exploit
the Open Blueprint services and promote the development of client/server
applications that in turn use the Open Blueprint services. This
capability will allow customers to create applications for heterogeneous
environments which support open standards.

(6) What is the relationship of SAA to the Open Blueprint?

The objectives of SAA were consistency and interoperability across IBM's
set of heterogeneous systems. As customers' UNIX requirements grew, it
became clear that IBM's AIX and SAA products needed to work together.

The Open Blueprint takes interoperability even further. It describes
industry-standard interfaces and protocols that will enable
interoperability and integration across diverse platforms, from IBM and
industry suppliers.

Customer investments in SAA solutions are protected because many
interfaces, formats, and protocols inside SAA have become "de facto"
standards (such as CPI-C, SNA, DRDA and many more), and are part of the
Open Blueprint as well.

(7) What is the relationship between the Open Blueprint and IBM Personal
    Software Product's (PSP's) Workplace strategy?

In the area of distributed technology, PSP's Workplace strategy adheres
to the Open Blueprint today, and sets the direction for the Open
Blueprint in the area of distributed object technology. PSP's Workplace
strategy focuses on the desktop in areas such as:

o Consistent and natural user interfaces,
o Common object-oriented programming interfaces,
o Portability of software to multiple hardware platforms.

Category 6: IBM Products/Platforms Relationships
------------------------------------------------

(1) How do IBM products relate to the Open Blueprint?

IBM products will either provide the interfaces and protocols defined in
the Open Blueprint, or they will use the Open Blueprint interfaces and
protocols. Products will specify in their literature if they provide or
use the Open Blueprint interfaces and protocols.

(2) How do products participate in the Open Blueprint?

Products participate by providing the interfaces, formats, and protocols
specified in the Open Blueprint. Where industry branding opportunities
exist, such as X/Open XPG, products will seek these brands as open
certification that the appropriate interfaces, formats and protocols are
delivered.

(3) Will future product announcements declare whether or not the product
    participates in the Open Blueprint?

Yes. As stated above, each product will identify its delivery of the
Open Blueprint-specified interfaces, formats and protocols.

(4) Which IBM operating system platforms will participate in the Open
    Blueprint?

All IBM operating system platforms today utilize some Open Blueprint
elements. Customer requirements will determine which Open Blueprint
services are available on which platforms.

(5) Many of my products are IMS- or CICS- based. Do CICS and IMS
    participate in the Open Blueprint?

Yes. IMS and CICS provide the Transaction Monitor facilities identified
in the Open Blueprint. In addition, on the System/390 platforms, IMS
and CICS provide the Transaction Manager capability specified in the
Open Blueprint.

(6) How does OpenEdition MVS relate to the Open Blueprint?

OpenEdition MVS integrates OSF's core services of Distributed Computing
Environment (DCE) as well as many other Local Operating System Services,
such as POSIX APIs and utilities. These DCE services form the base of
the Distributed Services of the Open Blueprint as well as provide remote
procedure call (RPC) capability. In addition, OpenEdition MVS
documentation will also call out other standards that are generally
accepted and implemented, but are outside the scope that Open Blueprint
is addressing, such as SUN ONC+.

(7) What is the relationship between the Open Blueprint and Kaleida?

The Open Blueprint includes distributed multimedia support. Kaleida
Labs, Inc. is the Apple and IBM joint venture formed to develop advanced
multimedia technology. Our intention is to integrate Kaleida technology
with the Open Blueprint multimedia capabilities.

(8) What is the relationship between the Open Blueprint and Taligent?

IBM operating system products derived from Taligent will implement
appropriate aspects of the Open Blueprint. Taligent is developing a set
of object-oriented frameworks that IBM expects to utilize in future
products. Some of these frameworks will be the basis for
object-oriented interfaces to existing Open Blueprint resource managers.
Others will be the basis for new resource managers to be incorporated
into the Open Blueprint. In addition, Taligent is developing a complete
object-oriented operating system. IBM operating system products derived
from this technology would serve as implementing platforms of the Open
Blueprint.

(9) Does the Open Blueprint support parallel systems?

The Open Blueprint does not address parallel systems directly. Each
resource manager in the Open Blueprint may choose to exploit
opportunities for increased service and throughput by exploiting
parallel capabilities, but the interfaces, formats, and protocols
exposed to users and other resource managers should remain stable. For
example, DB2/6000 has announced its exploitation of parallel
processing capability. As parallel processing evolves, there may be
additions to the suite of resource managers identified by the Open
Blueprint.

Category 7: Software Vendor Relationships
-----------------------------------------

(1) How do industry software vendor products relate to the Open
    Blueprint?

We encourage application software vendors to utilize the services
described in the Open Blueprint. The more software vendors that do so,
the more interoperability and integration that can be achieved in
customer multivendor environments.

(2) Will industry software vendors provide components of the Open
    Blueprint?

A software vendor can provide a component of the Open Blueprint if their
product utilizes the same interfaces, formats, and protocols described
in the Open Blueprint. As an example, for IBM's AIX platform, the
Transaction Manager has been implemented by our Business Partner,
Transarc, through its Encina products.

(3) How many software vendors have "signed up" to write applications for
    the Open Blueprint?

Because the Open Blueprint consists of many interfaces and protocols
that have been produced by open standards bodies, "signup" with IBM is
not necessary to write applications with the structure. One indication
that widespread use of the Open Blueprint is expected can be found in
the fact that there are over 80 companies signed up as X/Open members,
and many of the standards within the Open Blueprint are endorsed by
X/Open.

Category 8: Other Industry Infrastructures
------------------------------------------

(1) X/Open has announced the X/Open Distributed Computing Services
    (XDCS) framework. Does IBM support XDCS?

As a Corporate Member and principal shareholder of X/Open, IBM
participated with X/Open members in the development of the XDCS
framework. Consequently, there is a highly complementary relationship
between the Open Blueprint and XDCS. While the majority of the
standards involved in the Open Blueprint and XDCS are identical, the
Open Blueprint includes some "de facto" and emerging standards of
importance to IBM customers which are not currently included in XDCS.
Examples are CICS and DRDA.

IBM will continue to offer, for adoption by X/Open and other open
standards bodies, standards that are important to customers, in order to
facilitate portability and interoperability of IBM customer computing
facilities on an industry-wide basis.

(2) Are there similar infrastructures offered by others in the industry
    today?

The need for some kind of infrastructure or architecture to do
distributed computing has been recognized within the industry, and there
have been attempts by many vendors, customers, and industry consortia to
provide such a structure. Some you may have heard of are:

o AppWare from Novell
o Distributed Computing Model (DCM) from Bull
o Virtually Integrated Technical Architecture Lifecycle (VITAL) from
  Apple
o Windows Open Services Architecture (WOSA) from Microsoft
o X/Open Distributed Computing Services framework from X/Open

Each structure represents the approach a particular organization is
taking in response to requirements for distributed computing.

(3) How do other infrastructures compare with the Open Blueprint?

The Open Blueprint includes many of the functions, standards,
interfaces, and protocols listed in X/Open's XDCS framework. When
evaluated on the basis of these recognized industry standards for
distributed computing, the Open Blueprint compares very favorably with
any other structure in the industry. In fact, the Open Blueprint
includes many of the emerging technologies such as Objects, Multimedia,
and Workflow, which will be needed to support distributed applications
in the future. In addition, if another vendor's technology is accepted
by the market, and it is truly "open" for others to implement, the Open
Blueprint allows for its inclusion.

Category 9: Support
-------------------

(1) Where do I find more information about the Open Blueprint?

The Open Blueprint Technical Overview will be made available in 1994.
This document provides a more detailed technical introduction and
overview of the Open Blueprint. It will be orderable from the
Publications Distribution Center.

(2) What services are provided by IBM to help customers implement open,
    distributed or client/server solutions?

IBM Consultants are available to assist customers in transforming
business processes and aligning information technology strategies with
business objectives.

As these strategies unfold, the IBM services portfolio provides the
skills and offerings needed to support the development of robust,
distributed multivendor implementations that address business
objectives. The challenges of implementation will be focused around
connectivity, presentation services, business logic distribution, data
access, application development, and systems management. A worldwide
network of IBM Services Centers are available to deliver these services.

========================================================================

     +---------------------------------------------------------+
     | IBM Announces Record Attendance at Developer Conference |   sfoti
     +---------------------------------------------------------+

In a testament to the expanding popularity of OS/2, IBM's award-winning
PC software, a record 2300-plus software developers, LAN experts, MIS
managers, and device driver developers attended the Personal Software
Products Technical Interchange and Device Driver Conference in San
Francisco last week. The event represents the largest gathering of
developers for an IBM PSP conference, and is the latest example of the
growing industry momentum behind the 32-bit development environment for
OS/2.

IBM Personal Software Products president Lee Reiswig delivered the
keynote, discussing the future of the 32-bit OS/2 operating environment,
and how IBM is uniquely qualified to provide software developers with
the tools required to address the challenges of application development.

Reiswig explained that, by humanizing computing, IBM is simplifying the
development of reusable software and accelerating the delivery of
applications, thereby providing developers with a competitive advantage.
Steve Mills, General Manager, Software Solutions Division, and Don
Haile, General Manager, Networking Software Division, joined Reiswig in
delivering IBM's software strategy charter.

"Reusable software will enable developers to build distributed
applications that provide a much richer set of functionality across a
broad range of platforms in a fraction of the time at a fraction of the
cost," said Reiswig. "IBM's value proposition for developers is simple.
We're committed to providing the best set of tools for creating open and
distributed component-based software that works not only in IBM
environments, but across all platforms."

Steve Mills reinforced the need to deliver the tools for producing
distributed component software quickly and easily. "Objects are the key
to getting us there," he said. "IBM is delivering object-oriented
capability through SOM, Taligent and a range of application development
tools such as VisualAge and C Set ++. These products in combination
provide customers with industry-leading tools for building robust,
distributed object-oriented applications."

According to Haile, information is the most valuable asset in today's
business world. "Networks are at the core of letting people access and
communicate information anytime, anywhere," he emphasized. "IBM is
committed to delivering technology and systems management tools to build
distributed, high-speed networks based on emerging asynchronous transfer
mode (ATM) technology."

Innovative Products Featured
----------------------------

The keynote address highlighted advanced applications that will be
available this year.  The featured products included:

o The IBM Personal Dictation System: A powerful human interface designed
  to simplify day-to-day business tasks with its 20,000 word vocabulary
  and operating speed of 70 to 100 words per minute with 97 percent-plus
  accuracy.

o Fax/PM by Microformatic: The industry's first object-oriented fax
  application for a distributed client/server computing environment.

o Mesa 2 by Athena Design: A full-featured, native 32-bit OS/2
  spreadsheet specifically designed to take advantage of the System
  Object Model (SOM), multithreading, and the object-oriented Workplace
  Shell graphical user interface.

o IBM's Person-to-Person/2: An advanced visual tool that makes
  interactive collaborative decision making a reality by delivering
  chalkboard capability for "real-time" sharing of data and applications
  with other people.

The PSP Technical Interchange is designed to share technology, strategy
and tools with all conference attendees. More than 200 interactive
sessions were available to provide the latest in programming techniques,
covering sessions on OS/2, LAN Systems, object technology, human centric
interfaces, and much more. Sessions of particular interest were focused
on how developers can take advantage of SOM, OpenDoc, Taligent
Application Frameworks, and distributed client/server computing.

Demonstrations of new OS/2 development and porting tools, workshops on
designing OS/2 applications, LAN Systems, and multimedia were all part
of the information exchange. Independent software vendors also
exhibited at the conference and announced new product developments,
upgrades and applications.

Conference Attendees Praise the Interchange
-------------------------------------------

The Technical Interchange's technical information and software
development strategy roadmap received high grades. An informal poll of
conference attendees generated the following remarks:

"We think OS/2 is fantastic."
-- H. Chris Jones, President, Objects ++ Software, Cartersville GA

"Where IBM is going looks really great. Their new tools and their
developer kits make development under OS/2 easy."
-- Brad Pattee, Senior Development  Engineer, Edicon Systems Division,
   Eastman Kodak, Rochester NY

"IBM's heading in the right direction.  We're currently using OS/2 and
and plan to keep using the platform and building upon it."
-- Stephen Schomaker, Systems Support Specialist, Armstrong, Teasdale,
   Schafly & Davis, St. Louis MO

"IBM's got a good roadmap for where we need to go in the future. I like
the openness and connectivity and their commitment to providing
solutions to developers."
-- Scott Vouri, President, Binar Graphics, San Francisco CA

"OpenDoc looks like it provides a better platform than OLE by being able
to share information across multiple platforms."
-- Gary Shappell, Fireman's Fund Insurance, San Rafael CA

========================================================================

                  +----------------------------------+
                  | IBM PSP 1994 Trade Show Schedule |           showpsp
                  +----------------------------------+

IBM Personal Software Products (PSP) is producing or participating in
several U.S. trade shows during 1994. As of 29 April, the list through
July (subject to change) is:

  Show Name                            Dates         Location
  ---------                            -----         --------

  Computers & Offices                  17-18 May     Charlotte NC
  Government Technical Conference      18-20 May     Sacramento CA
  COMDEX/Spring '94                    23-26 May     Atlanta GA
  Computers & Offices                  24-25 May     St. Louis MO
  Computers & Offices                   1- 2 June    Nashville TN
  NOAC (financial)                      5- 8 June    San Francisco CA
  IASA (insurance)                      5- 8 June    Atlanta GA
  Object Expo                           7- 9 June    New York NY
  SIA Information Mgmt (financial)     21-24 June    New York NY
  Personal Communications & Computers  23-25 June    Chicago IL
  PC Expo                              28-30 June    New York NY
  Black Expo                            8-10 July    Chicago IL
  Montage '94                          14-16 July    Rochester NY
  Mactivity                            19-21 July    San Jose CA
  Object World                         27-29 July    San Francisco CA

========================================================================

           +------------------------------------------+
           | Calling Team OS/2 for COMDEX/Spring '94, |         teamcall
           |           22-26 May, Atlanta             |
           +------------------------------------------+

Are you an OS/2 lover?

If so, and your travel plans will bring you to Atlanta between 22 May
and 26 May 1994, we need your help!

What We Do
----------

Team OS/2 needs volunteers to staff the OS/2 Technical Support Team at
COMDEX/Spring '94. This elite team offers technical support to vendors
at COMDEX. We install OS/2, we hand out OS/2 goodies, we suggest ways
to set up OS/2-related demos, and we do anything else needed to help
the vendors make COMDEX a success. Now's your chance to become part of
this world-famous team!

What You'll Get
---------------

As a volunteer, you'll need to be in Atlanta by Sunday 22 May. We'll
provide you with a COMDEX exhibitor's badge, which gets you onto the
show floor. We'll also provide the equipment needed to support the team
activities. You'll also receive the ultimate collector's item -- an
OFFICIAL Team OS/2 shirt!

What You'll Do
--------------

On Sunday 22 May and Monday 23 May, you'll work alongside other OS/2
gurus, making sure every booth that wants to show off OS/2 can do so.
Then, on Tuesday 24 May through Thursday 26 May, you can roam the
COMDEX show floor as part of a mobile OS/2 swat team. If you're going
to COMDEX to see the exhibits, YOU WILL SEE THEM ALL (even those booths
in the "Windows World" side of the hall) as part of the team. Don't
worry about missing the action -- tired feet should be your biggest
worry!

How to Volunteer
----------------

To volunteer, send a note with the following information:

Your name, daytime phone number, e-mail address(es) (as many as you
have), mailing address, and most important, which days you will be
available for Team OS/2 volunteer work. To specify your availability,
mark a "Y" for "Yes, I'll be available" or "N" for "No, I'll be
sleeping!" in each box on the lines below and send it with your other
information. (AM means 8am-noon, PM means noon-4pm, EVE means 4pm-8pm)

Sun 22 May: AM __ PM __ EVE __      Wed 25 May: AM __ PM __
Mon 23 May: AM __ PM __ EVE __      Thu 26 May: AM __ PM __
Tue 24 May: AM __ PM __

Send your information to:
  Doug Azzarito
  Team OS/2 Tech Leader
       CIS: 72360,3555
      FIDO: 1:369/85
  Internet: azzarito@cse.fau.edu
  IBM VNET: AZZARITO at BCRVM1
       FAX: 1-407-443-0279 (9 a.m. - 4 p.m. Eastern time only)

Team OS/2 Suite at COMDEX
-------------------------

If you cannot reach Doug prior to COMDEX, and still wish to volunteer at
least 1/2 day to help out, or if you would like to join Team OS/2, meet
other teamers, or simply say hello -- come to the Team OS/2 headquarters
suite at the Omni Hotel, adjacent to the Georgia World Congress Center.
Ask at the front desk or look at the announcement board in the lobby of
the Omni Hotel for the location of the Team OS/2 suite. If you have any
problems finding the Team OS/2 suite, ask the front desk to connect you
with Janet Gobeille (also at the Omni), and we'll make sure you find us.

  Janet Gobeille
  Team OS/2 Support, IBM PSP
  Internet: janetg@vnet.ibm.com
  IBM VNET: GOBEILLE at AUSVM1

========================================================================

          +-------------------------------------------+
          |   IBM Participation in COMDEX/Spring '94, |          partdex
          |             23-26 May, Atlanta            |
          +-------------------------------------------+

COMDEX/Spring '94 will be held 23-26 May in Atlanta, Georgia at the
Georgia World Congress Center. Projected attendance is 80,000+,
consisting primarily of corporate decision makers and resellers.

Spring COMDEX will feature Network Computing, Multimedia, OEM Sources,
LAN Lab, and Office Systems technology showcases. Each showcase is
supported by a specialized conference program highlighting technology
advances and marketplace trends.

IBM Community Exhibit
---------------------

Georgia World Congress Center, Booth 814

All exhibits are open:

  Monday,    23 May, 10:30 am - 5:00 pm
  Tuesday,   24 May, 10:00 am - 5:00 pm
  Wednesday, 25 May, 10:00 am - 5:00 pm
  Thursday,  26 May  10:00 am - 4:00 pm

The IBM Community booth will feature over 14,000 square feet of
solutions to meet your customers' business needs. IBM participants will
include Personal Software Products (PSP), Micro Electronics, Software
Solutions, Large Systems Computing, Skill Dynamics, AS/400, PC Company,
and OEM.

A wide variety of PSP products will be demonstrated, including
Person-to-Person/2, LAN Distance, Lotus SmartSuite for OS/2, and IBM PC
DOS. A tech-chat area will be staffed with experts to answer technical
questions.

Representatives will be available to discuss the IBM BESTeam program and
Professional Certification with VARs, Network Integrators, Systems
Integrators, and Consultants.

Attendees will have the opportunity to join an "OS/2 101" class. The
ever-popular "Ozzie" character and the class will interact with the
instructor in a structured, 20-minute, hands-on presentation about the
Workplace Shell. A special 20-minute structured walkthrough of Lotus
SmartSuite for OS/2 will alternate with OS/2 101, and will highlight
features and functions of the SmartSuite product.

Customers will be able to purchase IBM PSP products onsite at the
Software Store. The Software Store will be offering special at-show
discounts.

IBM Speakers and Panels
-----------------------

IBM speakers will be participating in a variety of sessions on some of
today's hottest topics.

Date/Time          Topic                                Speaker
---------          -----                                -------

Monday, 23 May

10:30 am-12:00 n   OS/2.1 Architecture/Under the Hood   Paul Giangarra
10:30 am-12:00 n   New Sales Models for the New         John Osborne
                     Industry
 3:00 pm- 4:30 pm  Technical Support Strategies         Kathy Howell

Tuesday, 24 May

 3:00 pm- 4:30 pm  Multimedia Production Strategies     Ed Jenny

Wednesday, 25 May

 9:00 am-10:00 am  COMDEX Plenary                       Anthony Santelli
11:00 am-12:30 pm  The Future of DOS and Windows        Karl Lawall
11:00 am-12:30 pm  OEM Sourcing                         Paul Ledak
11:00 am-12:30 pm  Infrastructure Issues                Daniel Abensour

Be sure to check at COMDEX for any last-minute schedule changes.

========================================================================

               +-----------------------------------------+
               | 1994 Client/Server Database Conference, |        csconf
               |        13-17 June, New Orleans          |
               +-----------------------------------------+

Last year saw the premiere of an exciting conference focusing on the
often challenging world of Client/Server Database. This year, from 13
through 17 June 1994, you are invited to be part of a second event, the
1994 Client/Server Database Conference, which will teach you to make the
dream of system symmetry and harmony among all your I/S systems a
reality.

Five Days, New Topics
---------------------

We have expanded the conference to five days so that topics requested by
attendees could be added: LAN and Network Management, Data Management
and Automation Tools, database servers, and client enablers. Executives
from Oracle, Sybase, IBM, other major database providers, as well as
industry experts and independent consultants, will be among the seven
keynote speakers in the management and technical tracks.

Over 75 Mini-Classes
--------------------

You will also be able to choose from over 75 mini-classes covering
three important theme areas: From Desktop to Data Access, The Network
as a System, and Integrating Data and Process. And, you can discover
how to bring diverse client/server parts to a unified whole with the
popular "How-to" sessions.

The 1994 Client/Server Database Conference, with the overall theme
"Creating Harmony and Avoiding Chaos in Shifting C/S Environments", has
been designed with your needs in mind. Please read the preliminary
agenda outlined in the brochure pages to get a flavor of the outstanding
sessions you'll be able to savor in New Orleans this June.

Conference Highlights and Benefits
----------------------------------

o Connect with the latest data, including late-breaking,
  direct-from-the-lab updates on the DB2 family, including DB2 V3,
  DB2/2, DB2/6000, DB2/VSE and VM (SQL/DS), and OS/400.

o Maximize your client/server environment to enhance efficiency,
  productivity, and profitability

o Hear about client/server capabilities from Sybase, Oracle, IBM, and
  other major database providers

o Participate in an extensive, on-site product exposition

o Learn about object technologies and how they apply to database
  management

o Explore distributed database implementation, security, and application
  issues

o Enjoy a networking reception in our exposition area

Much More for '94
-----------------

o Greater breadth, with five days of over 75 mini-classes

o Seven keynote addresses, the most ever

o Expanded focus to include LAN and network management/automation and
  data management/automation tools and techniques

o Case-study sessions that provide practical client/server scenarios

o Assured objectivity, with perspectives from independent consultants

Three Vital Conference Theme Areas
----------------------------------

At this conference, create the elusive "whole" with whole new ways of
thinking in these critically important theme areas:

o From Desktop to Data Access

  Focuses on your needs and your ability to access data from a single
  application or the workstation's own multi-component "desktop". Deals
  with increased flexibility, enhanced capabilities, open access, plus
  open-minded acceptance of greater user involvement in the development
  process. Topics include: remote data access, gateways, access enabling
  architectures such as RDA and DRDA, plus application enabling
  architectures like ODBC, CLI, and IDAPI.

o The Network as a System

  Centers on the need to treat a diverse collection of networked systems
  as a single entity. THe same issues and concerns that are involved in
  managing your local system must now apply to management of the entire
  network. Achieve collaborative synergy through the exploration of
  vital topics that include: database interoperability, remote systems,
  network and database administration, general networking and
  transaction management, application deployment, and change management.

o Integrating Data and Process

  Explores exciting, new, emerging techologies where processing becomes
  integrated with the data itself. "Smart Data" topics include: object
  technologies, extended relational database (triggers, stored
  procedures, user-defined data and function), data and copy management,
  as well as 4GL and 3-tiered technologies.

Two Targeted Conference Tracks
------------------------------

In addition to the three meeting themes, the Conference will address
your specific database issues and concerns through Management and
Technical tracks. Each of these tracks offers sessions on all three
themes. Focus on the Management or Technical Track, or attend sessions
in both tracks for a well-rounded perspective.

The Management Track will focus on strategic issues including: long-term
planning, training, cross-disciplining of information, redeployment of
personnel, and considerations inherent in the short- and long-term
implementation process.

The Technical Track will tackle tactics -- from the "how-to" of
implementation, to the latest about the DB2 family and OS/400, Sybase,
Oracle, and other major database providers.

Exposition of Software Providers
--------------------------------

Discuss your needs with IBM and other software providers in an exciting
exposition featuring product displays and demonstrations. You'll also
hear a variety of presentations about their latest offerings. Join us
Monday evening from 5:00 p.m. to 8:00 p.m., Tuesday from 11:00 a.m. to
1:00 p.m. and also 4:00 p.m. to 7:00 p.m., and Wednesday from 11:00 a.m.
to 1:00 p.m. to gain new perspectives.

Seven Keynote Speakers
----------------------

Hear seven noted speakers, experts in their fields, deliver their
assessment of client/server databases today, and their prognostications
about the future.

The main keynote session, titled The Second Generation of Client/Server
Computing, features Herbert Edelstein, an internationally recognized
expert in database management systems and electronic image management.

The other six keynotes are divided equally between the Management and
Technical tracks, with two keynotes in each of the three theme areas.

Theme 1: From Desktop to Data Access

Management track:                  Technical track:

Chris Arnold, Vice President and   Mark Page, Vice President of Sybase
General Manager of the IBM Santa   Connectivity Products Group, covers
Teresa Laboratory, talks about     Interoperability: More than Desktops
Data Management in the             to Mainframes
Client/Server Environment.

Theme 2: The Network as a System

Management track:                  Technical track:

Art Olbert, Directory of LAN       Jnan Dash, Vice President, Product
Systems, IBM Personal Software     Strategy and Technology for Oracle
Products Division, discusses       Corporation, talks about
Downsizing, Rightsizing,           Mission-Critical Applications Using
Upsizing, and Capsizing            New Technologies

Theme 3: Integrating Data and Process

Management track:                  Technical track:

Donald Haderle, IBM Software       Cliff Reeves, Director of Object
Solutions Division Director of     Technology Products for IBM's
Data Management Architecture and   Personal Software Products Division,
New Technology, covers Delivery    discusses Object Technology Today and
Automation Today.                  Tomorrow.

Find Harmony in New Orleans
---------------------------

Seize this opportunity to participate with the industry experts and
executives, technical wizards, product developers, and leading
consultants who can bring, light, energy, innovation, inspiration, and
solutions to your specific challenges.

Put away the discordant client/server blues, and find harmony for your
systems in New Orleans. Enroll today!

Registration
------------

Customers in the USA should call 1-800-IBM-TEACh (1-800-426-8322),
x 170, and specify course code E5421. Non-USA customers should contact
their local IBM offices.

U.S. IBMers: Enroll via MSE under Course Code CE54210C.
Non-U.S. IBMers: Enroll via your education coordinator:
 - AP, LA               Helen Symonds at RHQVM15(SYMONDS)
 - EMEA                 Carol Dixon at WSTCPOK(EDCAROL)
 - Canada & Caribbean   Debbie Garneau at TORVM3(GETSMART)

Fees
----

Registration fee is 1,495 USD. This fee includes all sessions and
handouts, lunch and light breakfast each day, entry to the product
exposition, and a reception to meet other attendees, speakers, and
vendors. (Attendees are responsible for their own hotel and travel
expenses.)

Accommodations
--------------

IBM has negotiated a special room rate at the Sheraton New Orleans Hotel
of 90 USD plus tax per night, single or double occupancy. Please contact
the hotel directly at 1-800-253-6156 within the USA, or 1-504-525-2500
from elsewhere. Be sure to reference the Client/Server Database
Conference sponsored by IBM/Skill Dynamics when making your reservation.

Save on Air Travel
------------------

After calling 1-800-426-8322, extension 170 to enroll in the conference,
you can be transferred directly to IVI Travel to arrange for special
Conference airfares using the following program numbers: 260810 for
customers, and 295926 for IBM employees. You can also reach IVI directly
at 1-800-688-6700.

More Information
----------------

The 1994 Client/Server Database Conference brochure is available from
the following sources:

o  IBM Fax: Call 1-800-IBM-4FAX (1-800-426-4329) and request document
   #2920
o  Skill Dynamics: Call 1-800-IBM-TEACh (1-800-426-8322), and ask for
   extension 170, course code E5421

We look forward to your participation in five days of quality education!
It promises to be a sequel beyond equal...

                        13 - 17 June 1994
                    Sheraton New Orleans Hotel
                      New Orleans, Louisiana

========================================================================

               +----------------------------------------+
               |  1994 APPC/APPN Technical Conference,  |         apconf
               | Boston in July, Amsterdam in September |
               +----------------------------------------+

The 1994 APPC/APPN Technical Conference is the conference for you if you
are:

o Building or planning to build APPC tools or applications

o Managing or administering an SNA network

The 1994 APPC/APPN Technical Conference, in less than a week, gives you
the knowledge and skills needed to use APPC and APPN successfully.
Tailored for today's computer professionals, this is the ONLY conference
that addresses the real issues you face when designing and implementing
client/server applications and networks.

Dates and Cities
----------------

Boston, MA  USA    and   Amsterdam, Holland
12-15 July 1994          26-29 September 1994

Audience
--------

o System Analysts and Program Designers
o Client/Server Application Developers
o Product Planners
o Program/Project Managers
o Network Managers
o Network Administrators

Highlights
----------

o Hear keynote speakers discuss networking strategy:

  Ellen Hancock (Boston), IBM Senior Vice President and Group Executive
  for the Networking Hardware Division, the Networking Software
  Division, and the Software Solutions Division

  Don Haile (Amsterdam), IBM General Manager for the Networking Software
  Division

o Meet the industry's top APPC and APPN consultants and product experts

o Take home (free!) the latest "Best of APPC, APPN, and CPI-C" CD-ROM,
  filled with sample code, documentation, technical papers, and trial
  copies of APPC/APPN for DOS, Windows, OS/2, and AIX.

o Visit the "Hands-on" APPC Computer Workshop throughout the entire
  conference

Topics
------

o Specialized 3-track sessions:

  - Fast-Start APPC: Get up-to-speed with the knowledge and skills you
                     need to build APPC client/server applications.

  - Advanced APPC:   Improved from last year! Expand your skills and
                     learn new techniques for developing sophisticated
                     APPC applications.

  - New! Networking: Learn how APPC and APPN can help you simplify
                     network design and management.

o General topics include:

  - High Performance Routing
  - Running 3270 in an APPN Network
  - Multiprotocol Transport Networking (MPTN)
  - Improving APPC Configuration
  - Using the New APPC Utilities
  - Using Routers in an SNA Network
  - APPN and TCP/IP Comparison

Cost
----

Boston                               Amsterdam

Before 10 June  -   995 USD          Before 15 August - L795
After  10 June  - 1,095 USD          After 15 August  - L895

Includes materials, breakfast, and lunch during the conference.

Venues
------

Boston                               Amsterdam

Sheraton Boston Hotel and Towers     Amsterdam Hilton
39 Dalton Street                     Appollolaan 140
Boston MA 02199                      1077 BG Amsterdam
USA                                  Netherlands
1-617-236-2000                       +31 (0)20 6 780 780

Registration
------------

Boston                               Amsterdam

Technology Transfer Institute        Technology Transfer Institute
741 10th Street                      Britannia House
Santa Monica CA 90402-2899           1-11 Glenthorne Road
USA                                  Hammersmith
                                     London W6 01F United Kingdom

Phone: 1-310-394-8305                Phone: +44 (0)81 741 1922
Fax:   1-310-451-2104                Fax:   +44 (0)81 563 0253

For Boston only:

Internet:   tti@cerf.net
CompuServe: 70132,2360
MCIMail:    407-9022

========================================================================

             +------------------------------------------+
             |   OS/2 World Conference & Exhibition,    |       worldos2
             | 19-22 July 1994, Santa Clara, California |
             +------------------------------------------+

(Adapted from information furnished by the producers)

Is your company struggling to integrate OS/2 into its enterprise
computing strategy? Do you want to take OS/2 to a higher level? Do you
want more support in your day-to-day use of OS/2?

Let OS/2 World point you in the right direction!

The OS/2 World Conference & Exhibition is the only event that focuses
exclusively on putting OS/2 to work in a corporate environment today,
rather than what's happening years down the road.

The independent technical program, featuring over 100 lectures,
workshops, and tutorials, will present you with the objective truth
about OS/2, IBM, and third-party providers. You can trust the
information because our top-notch faculty has been carefully selected by
the editors of OS/2 Magazine, OS/2 Developer, DATABASE Programming &
Design, DBMS Magazine, LAN Magazine, and STACKS: The Network Journal.

More importantly, the technical program is focused on you -- power users
and IS managers overseeing your company's OS/2 installations. You won't
have to wade through sales pitches or corporate doublespeak. Everything
is geared toward you, the corporate OS/2 user, not the industry.

Eight Technical Tracks
----------------------

Over 100 lectures, workshops, and tutorials will allow you to find
specific answers to the toughest questions you face as a user or manager
charged with deploying and maintaining OS/2 systems in a corporate
environment.

To help you quickly find the classes you need, the technical program is
divided into eight dynamic tracks:

o Enterprise Networking
o Client/Server and Information Management
o Local Area Networking
o Power Computing
o Systems Administration
o Corporate Software Development
o Personal Programming
o Multimedia

Objective, Balanced Faculty
---------------------------

Classes will be taught almost exclusively by independent expert users,
consultants, and trainers who offer objective and balanced classes to
users and managers charged with deploying and maintaining OS/2 systems
in corporate environments. Instructors will be experts -- people like
Brian Proffit, David Moskowitz, and Mark Minasi -- who work with OS/2 in
the field, and have implemented OS/2 solutions for their companies or
clients.

Spend the Year Using What You've Learned
----------------------------------------

As an attendee, you'll receive the complete 800+ page bound Conference
Proceedings, including overviews and case studies from all the
conference sessions. The OS/2 World Conference Proceedings volume is a
powerful educational tool in itself. You'll find yourself referring to
it through the year, seeking answers to your specific problems.

Proven Sponsorship
------------------

Produced by Miller Freeman, Inc., the OS/2 World Conference & Exhibition
is presented in cooperation with the IBM Corporation, and is sponsored
by OS/2 Magazine, OS/2 Developer, DATABASE Programming & Design, DBMS
Magazine, LAN Magazine, and STACKS: The Network Journal.

OS/2 World Products Exhibition
------------------------------

The OS/2 World Products Exhibition is the only place you can get a
hands-on look at all the hardware and software that can make your OS/2
systems scream. This world-class exhibition will feature leading
industry suppliers showcasing applications software, communications
hardware and software, databases, network solutions, utilities,
multimedia tools,a nd more. They will let you test out the newest
products as you meet face-to-face with the major OS/2 solutions
providers.

Here are some of the hot new products being introduced at OS/2 World:

o Computer Associates announces CA-UNICENTER for OS/2. This new product
  provides PC/LAN clients with the systems management features
  businesses depend upon for mission-critical processing, including:
  security, scheduling, file backup, archive and restore, help desk, and
  console automation. Other new products being announced by Computer
  Associates include CA-REALIA Workbench for OS/2 and CA-REALIZER.

o One UP Corporation, provider of migration services for IBM's OS/2
  platform, will release additional tools and enhancement functionality
  to its Source Migration Analysis Reporting Tool (SMART). Hailed by IBM
  as a premier applicaton source-code conversion tool, SMART contains a
  suite of programs designed to size any conversion effort, including a
  count of the lines of code requiring migration; provide a road map for
  the migration; and automate code conversion.

o RightFax is an OS/2-based multiplatform fax server software that
  allows OS/2, Windows, and DOS users to benefit from fax capabilities.
  It supports binary file transfer, optical character recognition,
  advanced auto routing capabilities, and e-mail integration.

o Van Nostrand Reinhold reaffirms their ongoing commitment as the
  premier publisher of books on the OS/2 operating system with the
  release of six new titles at the OS/2 World Conference:
  - An Insider's Guide to WIN-OS/2
  - OS/2 Quick Reference Library, volume 2
  - OS/2 Quick Reference Library, volume 3
  - Developing Multimedia Applications Under OS/2
  - OS/2 DDE: A Reference Manual
  - OS/2 2.1 Handbook: Applications, Integration, and Optimization

Tutorial Sessions
-----------------

If you need to come up to speed, take advantage of the optional one-day
tutorial sessions on Tuesday 19 July from 8:30 a.m. to 5:00 p.m. The six
tutorial sessions include:

o Creating an Information Factory
o Life After DOS
o Designing Applications for OS/2
o Migrating Client/Server to LAN
o REXX: The Language for the Next Generation
o Client/Server Survival Guide with OS/2

Keynote Address
---------------

The keynote address, "An Assessment of OS/2's Future", will be delivered
on Tuesday 19 July from 6:00 p.m. to 7:00 p.m. by Stewart Alsop,
editor-in-chief of InfoWorld, a weekly newspaper for people who buy and
manage networked personal computers in corporate America.

Mr. Alsop has been involved with the personal computer industry since
1981. In 1983, he moved to California to become the editor of InfoWorld,
his first stint at the newspaper. He left a little more than a year
later to start P.C. Letter, "The Insider's Guide to the Personal
Computer Industry", a newsletter for personal computer industry and
information executives. In 1990, Mr. Alsop became a columnist for
InfoWorld, which led to his return as the chief editor of that newspaper
in 1991.

Opening Night Reception
-----------------------

Start the conference off right -- unwind and network as you get the
inside scoop on the latest hardware and software tools. Pose your
toughest product questions to the vendors on the show floor while
nibbling on fabulous food and sipping on suds. Don't miss this
opportunity! The Opening Night Reception will take place Tuesday 19 July
from 7:00 p.m. to 8:30 p.m.

Conference Agenda
-----------------

Tuesday 19 July

   7:30 a.m. -  8:00 p.m.   Registration
   8:30 a.m. -  5:00 p.m.   Optional tutorial sessions
   6:00 p.m. -  7:00 p.m.   Keynote address
   7:00 p.m. -  8:30 p.m.   Opening night reception

Wednesday 20 July through Friday 22 July inclusive

   7:30 a.m. -  5:30 p.m.   Registration (closes at 4:30 p.m. Friday)
   8:30 a.m. - 10:30 a.m.   Two-hour breakout sessions (6 to 8 sessions)
  11:00 a.m. - 12:00 noon   One-hour breakout sessions
   1:30 p.m. -  2:30 p.m.   One-hour breakout sessions
   3:00 p.m. -  5:00 p.m.   Two-hour breakout sessions

Registration Fees
-----------------

The full registration fee is 795 USD. Early and group registrations earn
additional savings:

o Register by 19 May and deduct 100 USD

o Register by 19 June and deduct 50 USD

o Register a group of four people from your company simultaneously, and
  the fourth person is free!

Your fee covers admission to the keynote address, your selection of
lectures and workshops, the product exhibition, hosted receptions,
refreshment breaks, course handouts, and a bound copy of the published
proceedings.

The optional one-day tutorials are offered at an additional fee of 295
USD.

If you are unable to attend the full conference, you can pre-register
for the exhibition only, at no charge, or register on-site for 25 USD.

Early Registration
------------------

To qualify for a registration discount, payment (or government purchase
order) must be postmarked by the cut-off date. Space at the conference
cannot be confirmed until payment is received. We will be happy to take
your registration without payment and invoice you for the balance due.

Cancellations
-------------

Cancellations with full registration refunds will be accepted if they
are received in writing by 8 July 1994. Registrants who do not attend
and do not cancel in writing are fully liable for conference costs and
will be billed. Substitutions are welcome at any time.

Where to Check In
-----------------

All conference materials, including your badge, program, and
proceedings, should be picked up on-site at the Santa Clara Convention
Center in the OS/2 registration area.

Travel Information
------------------

Save up to 40 percent off regular room rates at the Westin and Day Inn.
Special show prices are available only through the OS/2 Travel Desk.
Show rates are guaranteed for reservations made by 27 June 1994.

Westin Hotel Santa Clara          Days Inn
5101 Great America Parkway        4200 Great America Parkway
Santa Clara CA 95054              Santa Clara CA 95054
(adjacent to convention center)   (four blocks from convention center)
Rates: 99 USD single,             Rate: 64 USD for 1 through 4 people
      109 USD double                      in a room

Discount air fares are available on American Airlines through the Travel
Desk or your travel agent. Save 5 percent off the lowest available fare
or 10 percent of full fare on American Airlines. Refer to Stafile number
S0874P8.

Discounts are also available on Southwest Airlines. Refer to identifier
code T49.

Hertz is offering a special rate for car rentals. Refer to convention
meeting number 3297. Call the Travel Desk to get the special price.

The OS/2 Travel Desk can be reached as follows:

o Voice: 1-800-944-9090 within the USA and Canada
o Fax:   1-800-944-0010 within the USA and Canada, or 1-214-702-1042
           from elsewhere

Three Easy Ways to Register
---------------------------

o By phone: Call 1-415-905-4994 between 8:30 a.m. and 5:00 p.m. Pacific
  time (GMT-8)

o By fax: Call 1-415-905-2220, 24 hours a day, 7 days a week

o By mail: OS/2 World Conference & Exhibition
           P. O. Box 7709
           San Francisco CA 94120

More Information
----------------

For more information about the conference or exhibition, call
1-415-905-2354.

========================================================================

   +-------------------------------------------------------------+
   | Coming This Fall /2 Atlanta: IBM OS/2 Technical Update '94, | tuatl
   |      11-14 September, Georgia World Congress Center         |
   +-------------------------------------------------------------+

Don't miss the IBM OS/2 Technical Update '94 Atlanta this Fall! You'll
hear and mingle with IBM developers, leading industry consultants, and
educators who will present the latest in-depth information and share
their personal experiences with IBM software.

Choose from more than 200 product-specific sessions that have the
greatest impact on you and your business.

After the sessions, put it all together by attending the
"Ask-the-Experts" panels for answers to your important questions about
making IBM personal software products work for you and your company. Or,
if you prefer, host or attend a "Birds-of-a-Feather" session to share
your ideas and impressions with other conference attendees. And, take
home a load of new software to try.

Your conference registration is also your free ticket to
NetWorld+Interop 94 Exhibition adjoining the IBM Technical Conference,
with over 600 vendor exhibits and the InteropNet -- a multi-protocol,
multimedia show network that links every booth to the world via
Internet.

Get the best of two conferences: the IBM OS/2 Technical Update '94
Atlanta offers you a bonus! For a nominal fee of just 200 USD, IBM
conference attendees can choose from a variety of technical sessions at
NetWorld+Interop 94 conference at the same location. It's a great way
to double your value!

Registration and Information
----------------------------

For more information and to register for the IBM OS/2 Technical Update
'94 Atlanta, call 1-800-636-6634 within the USA.

========================================================================

         +-------------------------------------------------+
         | Third Annual ColoradOS/2 Developers Conference, |     os2colo
         |    30 October - 4 November, Colorado Springs    |
         +-------------------------------------------------+

(Information furnished by the producer)

The third international ColoradOS/2 developers conference will be held
during the week of 30 October through 4 November 1994 at the Cheyenne
Mountain Conference Resort in Colorado Springs, Colorado, USA.

This conference, which has already earned a reputation for offering the
highest quality of in-depth programming information for OS/2, is unique
in being the only conference that is exclusively for software developers
who are working with and committed to OS/2.

The detailed agenda for this November's ColoradOS/2 will be provided in
a brochure that is being prepared at the time of publication of this
issue of DSNEWS, but Wayne Kovsky, the producer of ColoradOS/2, has
furnished this preview of some of the presentations that are planned.

Five Leading Speakers
---------------------

ColoradOS/2 will feature five leading speakers who will address all
attendees on successive days:

o John Soyring is Director of Strategic Relations in IBM's Personal
  Software Products Division, and a well-known evangelist for OS/2.
  John will provide the keynote presentation to open the ColoradOS/2
  conference.

o Jed Harris is Executive Director of Component Integration Laboratory,
  and has worked with object technology since the early days of
  Smalltalk when he was at Xerox PARC. Jed will speak about "The
  Industry Transition to Component Software".

o Cliff Reeves is Director of Object Technology Products at IBM, where
  his job includes responsibility for the IBM-Taligent partnership.
  Cliff will describe IBM's plans for object technology against a
  background of changing technical, business, and competitive pressures.

o Mike Cowlishaw is an IBM Fellow who is best known as the creator of
  the REXX programming language. He will speak about the underlying
  design principles and philosophies that he followed in developing the
  language, showing how these have led to its use today as the standard
  scripting and macro language for OS/2.

o Grady Booch is Chief Scientist at Rational, and he is arguably the
  best-known and most influential individual in the field of
  object-oriented analysis and design methods. His "Object-Oriented
  Design with Applications" book is sure to be found on the bookshelf of
  anyone interested in objects. He will speak about "Well-Structured
  Object-Oriented Architectures".

40+ Presenters, 80 Topics
-------------------------

In addition to these featured speakers, ColoradOS/2 will have more than
40 presenters, who will cover approximately 80 topics of special
interest to OS/2 software developers. Heavy on practical examples, and
including sample source code to illustrate concepts covered in each
90-minute tutorial, these sessions will be presented by a near 50/50 mix
of the software engineers who have created OS/2, and software developers
who have substantial experience building complex applications for OS/2.
Among the better-known corporations represented in the latter group are
Computer Associates, HockWare (VisPro/REXX), KASEWORKS, MicroBurst,
Oberon Software (TE/2), ParcPlace, and WATCOM.

Topics for Everyone
-------------------

Topics to be covered in depth include:

o Several topics related to OpenDoc

o Internationalization, and DBCS languages

o SOM/DSOM

o Workplace OS

o C Set ++ and the User Interface Class Library

o Writing an IFS, and coverage of the previously-undocumented internals
  of HPFS

o SOM's Persistence Object Service, and storing persistent objects in
  DB2/2

o Client/server applications (with Dan Harkey and Bob Orfali)

o Device drivers for OS/2 and for Workplace OS (with Steve Mastrianni)

o Smalltalk and OS/2

o Programming the COM port

o Introductory and advanced topics on GPI programming

o WPS programming, including creating SOM/WPS applications with the UICL

o Creating help systems with IPFC

o Object REXX, and integrating REXX with OS/2 applications

o Printing from OS/2

o Integrating ICSS with your OS/2 applications

o Notebooks, containers, drag-and-drop, threading, IPC mechanisms, and
  other general OS/2 topics

and much more!

Stellar Presenters
------------------

Many of the presenters' names will be instantly recognizable to
software developers who have been working with OS/2 for any length of
time. In alphabetical order, they include: Lisa Abbott, Doug Azzarito,
Ian Ameline, David Barnes, Mark Benge, Grady Booch, Mike Brown, Guylaine
Cantin, Mike Cowlishaw, Paul Duncanson, Doug Elkins, Rick Fishman, Peter
Fitzsimmons, Brady Flowers, Mark Frederiksen, Eric Giguere, Peter
Haggar, Dan Harkey, Jed Harris, Dave Hock, Nick Hodapp, Ian Holland,
Aidon Jennery, Michael Kaply, Dan Kehn, Daniel Lanovaz, Bill Law, Kelvin
Lawrence, Jeff Mackay, Steve Mastrianni, Rick McGuire, David Moskowitz,
Brad Noe, Bob Orfali, Michael Perks, Cliff Reeves, James Schoech, Roger
Sessions, John Soyring, James Taylor, Robert Tycast, Bryan Walker, and
John Webb -- and a few more!

The topics and speakers listed are firmly committed for ColoradOS/2 at
this point, but are nevertheless subject to change.

Brochure Due in July
--------------------

Look for the ColoradOS/2 brochure, with more detail, in July.

If you are a subscriber to OS/2 Developer magazine, you will
automatically receive a brochure in the mail (look for the ColoradOS/2
advertisement in the current and future issues of that magazine). If you
do not subscribe to OS/2 Developer, but would like to be put onto the
mailing list to receive a brochure, you can fax your name and address to
1-719-481-8069. A phone call is a little more difficult for getting
names and addresses exactly correct, but if you prefer this method, call
1-800-481-3389 within the USA or Canada, or 1-719-481-3389 from
elsewhere.

Brochure Text Also on CompuServe
--------------------------------

As soon as the brochure text is ready, at least two weeks before the
hardcopy brochure is finished, the text will be posted on CompuServe.
It will be in the file COLOS2.ZIP in the OS2DF1 forum, library 15 (Open
Forum). COLOS2.ZIP will contain two formats: ASCII and PostScript.

Registration
------------

Registration for ColoradOS/2 has already begun, as people who have been
at the earlier conferences are anxious to get their reservations in
early. The cost for the conference is 995 USD for early registration, or
1295 USD on or after 29 August.

You may call the Cheyenne Mountain Conference Resort now to register for
the conference and to make your room and travel arrangements. Within the
USA and Canada, call 1-800-648-5717; from elsewhere, call
1-719-576-5003. The fax number is 1-719-576-2105.

Where Will You Be?
------------------

Text from the current ad in OS/2 Developer summarizes ColoradOS/2 best:

    "On October 30, 1994, OS/2 developers from throughout the
    nation and around the world will gather at the foot of the
    Rocky Mountains and change the world. Where will you be?"

========================================================================

         +---------------------------------------------------+
         | IBM Product Information Now Available on Internet |  inetprod
         +---------------------------------------------------+

Customers can now electronically access information about IBM's products
and services through the Internet. IBM United States Announcement
Summaries and Announcement Detail Letters, as well as press releases,
are now available on the IBMLink Gopher server in both ASCII and
PostScript formats.

The IBMLink Gopher server on the Internet is located at
gopher.ibmlink.ibm.com and is available 24 hours a day, seven days a
week.

Accessing Gopher
----------------

Users can access the Internet in two ways:

(1) Advantis customers can access the gopher through the
    Advantis-supplied TCPGATE product. It is available to all IBMLink
    customers for nominal connect charges.

(2) A commercial Internet service provider can also be used to connect
    to the gopher server.

The content of the IBMLink server will be expanded over time.
Additional delivery vehicles will also be reviewed to ensure the best
possible access to information about IBM offerings.

========================================================================

                 +-------------------------------+
                 | Latest List of OS/2 2.1 Books |              booklist
                 +-------------------------------+

Here is the latest list of published and planned books about OS/2 2.1.

Released
--------

Advanced OS/2 Presentation Manager Programming
Thomas Burge and Joseph Celi
ISBN 0-471-59198-X, John Wiley & Sons

Application Development Using OS/2 REXX
? Rudd
ISBN 0-471-60691-X, Wiley/QED

The Art of OS/2 C Programming
Kathleen Panov, Arthur Panov, and Larry Salomon
ISBN 0-471-58802-4, Wiley/QED

Client/Server Programming with OS/2 2.1, Third Edition
Robert Orfali and Dan Harkey
ISBN 0-442-01833-9, Van Nostrand Reinhold

A Client/Server Survival Guide with OS/2
Robert Orfali and Dan Harkey
ISBN 0-442-01798-7, Van Nostrand Reinhold

Das grosse Buch zu OS/2 2.1 (German)
Robert Albrecht and Michael Plura
ISBN 3-8158-1064-7, Data Becker Verlag

Designing OS/2 Applications
David Reich
ISBN 0-471-58889-X, John Wiley & Sons

Developing C/C++ Software in the OS/2 Environment
Mitra Gopaul
ISBN 0-442-01240-3, Van Nostrand Reinhold

Dvorak's Guide to OS/2 2.1
John Dvorak, David Whittle, and Martin McElroy
ISBN 0-679-74648-X, Random House

Easy OS/2
Shelly O'Hara
ISBN 1-56529-145-X, Sams

Effective Multithreading in OS/2
Len Dorfman
ISBN 0-07-017841-0, McGraw-Hill

Inside OS/2 2.1, Third Edition
Mark Minasi, John Little, Marlene Semple, Bill Camarda, Bill Schindler,
  and Esther Schindler
ISBN 1-56205-206-3, New Riders

Instant OS/2: Porting C Applications to OS/2
Len Dorfman
ISBN 0-8306-4522-5, McGraw-Hill

Learn OS/2 in a Day
Brian Dooley
ISBN 1-55622-361-7, Wordware

The Little OS/2 Book
Kay Y. Nelson
ISBN 1-56609-047-4, Peachpit Press

Mastering OS/2 REXX
Gabriel Gargiulo
ISBN 0-471-51901-4, Wiley/QED

Now That I Have OS/2 2.1 On My Computer, What Do I Do Next?
Steve Levenson and Eli Hertz
ISBN 0-442-01832-0, Van Nostrand Reinhold

OS/2 V2 C++ Class Library: Power GUI Programming with C Set ++
William Law, Kevin Leong, Robert Love, and Hiroshi Tsuji
ISBN 0-442-01795-2, Van Nostrand Reinhold

The OS/2 2.1 Advanced Programmer's Guide
Jody Kelly, Craig Swearingen, et al
ISBN 0-442-01736-7, Van Nostrand Reinhold

OS/2 Applications Directory
ISBN 74770-78003-8, Miller Freeman/IBM

The OS/2 2.1 Bible
Robert Albrecht and Michael Plura
ISBN 1-55755-174-X, Abacus

OS/2 2.1 Complete
Peter Franken
ISBN 1-55755-184-7, Abacus

The OS/2 2.1 Corporate Programmer's Handbook
Nora Scholin, Martin Sullivan, and Robin Scragg
ISBN 0-442-01598-4, Van Nostrand Reinhold

OS/2 2.1 Programming
Herbert Schildt and Robert Goosey
ISBN 0-07-881910-5, Osborne McGraw-Hill

The OS/2 2.1 REXX Handbook
Hallette German
ISBN 0-442-01734-0, Van Nostrand Reinhold

OS/2 2.1 Unleashed, Special Edition
David Moskowitz and David Kerr
ISBN 0-672-30445-7, Sams

OS/2 2.1 Workplace Shell Programming
author ? Maruzzi
ISBN 0-679-79162-0, Random House

OS/2 2.x Notebook: Best of OS/2 Developer
Dick Conklin, editor
ISBN 0-442-01522-4, Van Nostrand Reinhold

OS/2 Batch Files to Go
Dr. Ronnie Richardson
ISBN 0-07-052370-3, McGraw-Hill

OS/2 Extra
Len Dorfman and ? Neuberger
ISBN 0-8306-4567-5, TAB/Windcrest

OS/2 for Dummies
Andy Rathbone
ISBN 1-878058-76-2, IDG

OS/2 for Non-Nerds
Bruce Hallberg
ISBN 1-56205-153-9, New Riders

OS/2 for Windows Users
Sharon Crawford and Charlie Russell
ISBN 0-7821-1528-4, Sybex

OS/2 Inside & Out
Kathy Ivens and Brian Proffit
ISBN 0-07-881871-0, Osborne

OS/2 Instant Reference
Peter Dyson
ISBN 0-7821-1179-3, Sybex

OS/2 Presentation Manager Programming for COBOL Programmers, Revised
  Edition for OS/2 2.1
Robert Chapman
ISBN 0-471-56140-1, Wiley/QED

OS/2 Secrets and Solutions
Peter Dyson
ISBN 0-7821-1281-1, Sybex

PC Learning Labs Teaches OS/2 2.1
by Logical Operations
ISBN 1-56276-148-X, Ziff-Davis

Quick Reference Guide for OS/2 2.1
George T. Lynch
ISBN 1-56243-119-6, DDC

Quick Reference Library for OS/2 Functions, Volume 1: Win Functions
Nora Scholin
ISBN 0-442-01897-5, Van Nostrand Reinhold

Real-World Programming for OS/2 2.1
Derrel R. Blain, Kurt R. Delimon, and Jeff English
ISBN 0-672-30300-0, Sams

REXX Reference Summary Handbook
Dick Goran
ISBN 0-96398-541-8, CFS Nevada

The Shell Collection: OS/2 2.1 Utilities
Steven Levenson
ISBN 0-442-01585-2, Van Nostrand Reinhold

Stepping Up to OS/2 2.1
Robert Albrecht and Michael Plura
ISBN 1-55755-185-5, Abacus

Teach Yourself OS/2 2.1
Judi Fernandez
ISBN 1-55828-282-3, MIS Press

Teach Yourself OS/2 2.1 in a Week
Carol Thomas
ISBN 0-672-30360-4, Sams

10-Minute Guide to OS/2 2.1
Herb Tyson
ISBN 1-56761-185-0, Alpha

Thinking Person's Guide to OS/2 2.1
Maria Tyne
ISBN 0-471-60306-6, Wiley/QED

Using OS/2 2.1, Special Edition
Barry Nance and Caroline Halliday
ISBN 1-56529-118-2, Que

Using Workplace OS/2: Power User's Guide
Lori Brown and Jeff Howard
ISBN 0-442-01590-9, Van Nostrand Reinhold

Van Wolverton's Guide to OS/2
Van Wolverton and Jim Meade
ISBN 0-679-74877-6, Random House

Voodoo OS/2
Allen G. Taylor
ISBN 1-566-04066-3, Ventana

Windows Vs. OS/2: The GUI-OOUI War
Theo Mandel
ISBN 0-442-01750-2, Van Nostrand Reinhold

Writing OS/2 Device Drivers in C, Second Edition
Steve Mastrianni
ISBN 0-442-01729-4, Van Nostrand Reinhold

Your OS/2 2.1 Consultant
Herb Tyson
ISBN 0-672-30317-5, Sams

March 1994
----------

Downsizing to OS/2 2.1
author ?
ISBN 1-56205-244-6, New Riders

OS/2 2.1 Red Book for Developers
IBM authors
ISBN 1-56529-287-1, Que

OS/2 2.1 Red Book for Power Users
IBM authors
ISBN 1-56529-286-3, Que

Stacker for OS/2 and DOS
author ?
ISBN ?, McGraw-Hill

Using OS/2 2.1, Third Edition
Barry Nance, Caroline Halliday, and Greg Chicares
ISBN 1-56529-635-4, Que

April
-----

Cross-Platform Programming in OS/2
Len Dorfman
ISBN 0-07-017862-3, McGraw-Hill

The Ultimate OS/2 Programmer's Manual
John Mueller
ISBN 0-07-043972-9, McGraw-Hill

May
---

OS/2 Secrets
? Patton
ISBN 1-56884-084-5, IDG

June
----

OS/2 Presentation Manager Programming
Charles Petzold
ISBN 1-56276-123-4, Ziff-Davis Press

Quick Reference Library for OS/2 Functions, Volume 2: Message Functions
Nora Scholin
ISBN 0-442-01898-3, Van Nostrand Reinhold

July
----

Object-Oriented Programming Using SOM and DSOM
? Lau
ISBN ?, Van Nostrand Reinhold

Objects for OS/2 2.1
Bruce Tate, Scott Danforth, and Paul Koenen
ISBN 0-442-01738-3, Van Nostrand Reinhold

The OS/2 2.x Handbook
William Zack
ISBN ?, Van Nostrand Reinhold

Teach Yourself REXX in 21 Days
Bill and Esther Schindler
ISBN 0-672-305291, Sams

August
------

The OS/2 Survival Kit
Brian Proffit
ISBN ?, Addison-Wesley

Windows and OS/2: Insider's Guide to WIN-OS/2
author ?
ISBN ?, Van Nostrand Reinhold

September
---------

The Design of OS/2 2.1, 2nd Edition
Mike Kogan and ? Deitel
ISBN 0-201-52886-X, Addison-Wesley

Quick Reference Library for OS/2 Functions, Volume 3: Workplace Shell
Nora Scholin
ISBN 0-442-01899-1, Van Nostrand R7inhold

The Ultimate OS/2 File Management Kit
Dorfman and Stegner
ISBN 007-911882-8, McGraw-Hill

October
-------

OS/2 Remote Communications: Asynchronous to Synchronous T&T
Ken Stonecipher
ISBN 0-442-01814-2, Van Nostrand Reinhold

November
--------

OS/2 for Everyone
Doug Azzarito and David Green
ISBN ?, Wiley/QED

OS/2 2.x Control Program API Reference
Marc Stock
0-471-03887-3, Wiley/QED

Quick Reference Library for OS/2 Functions, Volume 4: GPI Functions
Nora Scholin
ISBN 0-442-01900-9, Van Nostrand Reinhold

December
--------

The Art of OS/2 2.x C Programming
Kathleen Panov, Arthur Panov, and Larry Salomon
ISBN 0-471-08633-9, Wiley/QED

OS/2 Workplace Shell API Reference
Mindy Pollack
0-471-03872-5, Wiley/QED

January 1995
------------

OS/2 for the Impatient
author ?
ISBN ?, Addison-Wesley

OS/2 2.x Presentation Manager for Power Programmers
Stern and Morrow
ISBN 0-471-05839-4, Wiley/QED

Quick Reference Library for OS/2 Functions, Volume 5: DOS Functions
Nora Scholin
ISBN 0-442-01901-7, Van Nostrand Reinhold

March 1995
----------

Quick Reference Library for OS/2 Functions, Volume 6: Miscellaneous
  Functions
Nora Scholin
ISBN 0-442-01902-5, Van Nostrand R7inhold

Date to be Determined
---------------------

Independent Platform Coding
author ?
ISBN ?, IBM/McGraw-Hill

OS/2 Connectivity
author ?
ISBN ?, Wiley/QED

OS/2 in the Fast Lane (2.1 edition)
Bill Camarda
ISBN 1-56205-126-1, New Riders

OS/2 and NetWare Programming: Using the NetWare Client API for C
Lori Gauthier
ISBN 0-442-01815-0, Van Nostrand Reinhold

OS/2 and Networking
author ?
ISBN ?, Wiley/QED

OS/2 Presentation Manager API Reference
Joel Barnum
ISBN ?, Wiley/QED

Not OS/2-related, but newsworthy
--------------------------------

Enterprise Network Performance Optimization
? Nemzow
ISBN ?, Mc-Graw Hill
due July 1994

Inside the PowerPC Revolution
Dunteman and Pronk
ISBN 1-883577-04-7, Coriolis Group
due May 1994

PC DOS 6.1: Everything You Need to Know
Jonathan Kamin
ISBN 1-55958-450-5, Prima Publishing

========================================================================

                                                                subdcos2

   +----------------------------------------------------------------+
   | Subscription Information for The Developer Connection for OS/2 |
   |      and the IBM Device Driver Source Kit (DDK) for OS/2       |
   +----------------------------------------------------------------+

The following list of phone and fax numbers was published in Volume 3 of
The Developer Connection News.

The list applies to two products:

o  The Developer Connection for OS/2

o  IBM Device Driver Source Kit (DDK) for OS/2

The phone numbers shown are for ordering both products unless otherwise
specified.

To order within the USA:

  Call 1-800-633-8266, or fax to 1-303-330-7655.

  NOTE: Commercial and Premier Services DAP members in the USA are
        eligible for a discounted price for The Developer Connection for
        OS/2. When ordering, be sure to specify that you are a
        Commercial and Premier Services DAP member, and give your
        membership number.

  Additional numbers for ordering the IBM Device Driver Source Kit for
  OS/2: Call 1-407-982-4239, or use the DUDE BBS, 1-407-982-3217.

To order within Canada:

  For The Developer Connection for OS/2, call 1-800-561-5293.

  For the IBM Device Driver Source Kit for OS/2, call 1-800-465-7999.

To order within Brazil:

  For The Developer Connection for OS/2, call 0800-111205, or fax to
  (011) 886-3222.

  For the IBM Device Driver Source Kit for OS/2, call 02-1-800-6120,
  or fax to 02-1-800-6936. (02 is the country code for Brazil.)

To order within Mexico:

  For the Developer Connection for OS/2, call 627-2444 within Mexico
  City, or 91-800-00639 elsewhere in Mexico.

To order within Asia/Pacific Countries:

  Be sure to dial your country's international access code before
  dialing the listed phone number. 61 is the country code for Australia.

  Call 61-2-354-7684, or fax to 61-2-354-7766.

To order within Europe:

  If you live outside the USA, Canada, Asia/Pacific countries, Brazil,
  or Mexico, you can order directly from the IBM Software Manufacturing
  Center in Copenhagen, Denmark. Be sure to dial your country's
  international access code before dialing the appropriate phone number
  or fax number listed below. 45 is the country code for Denmark.

  Operators speaking the following languages are available.

    Language   Phone Number
    --------   ------------

    Dutch      45-4-810-1400
    English    45-4-810-1500
    French     45-4-810-1200
    German     45-4-810-1000
    Italian    45-4-810-1600
    Spanish    45-4-810-1100
    Fax        45-4-814-2207

========================================================================

                       +-------------------+
                       | 800 Phone Numbers |                      800nos
                       +-------------------+

The 800 phone numbers below come from two sources:
(1) This issue and preceding issues of PSP Developer Support News
(2) Information posted on IBM internal forums.

Common Desktop Environment Developers Conference          1-800-225-4698
OS/2 Multimedia Tools                                     1-800-228-8584
IBM PSP Developer Support Marketing Center              * 1-800-285-2936
OS/2 Sales                                                1-800-342-6672
    (in Canada, 1-800-465-7999)
PC DOS Beta-Test Hotline                                * 1-800-368-8365
IBM International Marketing Information                   1-800-426-1774
IBM National Telesales Marketing (IBMCALL)                1-800-426-2255
IBM Software Installer 1.2 for OS/2                       1-800-426-2279
Boca Raton Technical Services Software System Test        1-800-426-2622
IBM Direct                                                1-800-426-2968
    (in Canada, 1-800-465-7999)
DCE Client for Windows Beta Program and                   1-800-426-3040
  LAN NetView Extended Beta Test
    (in Canada, 1-800-561-5293)
IBM general information                                   1-800-426-3333
    (in Canada, 1-800-465-1234)
IBM Business Partner Locator (PS/2 Dealers)               1-800-426-3377
IBM FAX Information Service                               1-800-426-4329
    (in Canada, HELPFAX, 1-800-465-3299)
IBM Worldwide Industry Hardware Support                   1-800-426-4579
PS/2, PS/1, PC publications                               1-800-426-7282
Skill Dynamics (Education)                                1-800-426-8322
    (in Canada, 1-800-661-2131)
The Corner Store                                          1-800-428-9672
Programmer's Paradise                                     1-800-445-7899
Integrated Systems Solutions Corporation                  1-800-472-4772
ColoradOS/2 Conference                                  * 1-800-481-3389
OS/2 2.1 and OS/2 2.1 for Windows ServicePaks             1-800-494-3044
CompuServe Membership                                   * 1-800-524-3388
Personal Systems Competency Center + TALKLink (OS2BBS)    1-800-547-1283
    (in Canada: IBMLink, 1-800-268-3100;
     Customer Assistance group, 1-800-465-1234)
Personal Systems Technical Solutions magazine             1-800-551-2832
Software Vendor Systems Center                            1-800-553-1623
several Developer Assistance Programs                   * 1-800-627-8363
Berlitz Translation Services                              1-800-628-4808
    (in Canada, 1-800-387-5500)
IBM Developer Connection for OS/2                         1-800-633-8266
    (in Canada, 1-800-561-5293)
IBM Direct Response Marketing                             1-800-633-8266
GEnie                                                     1-800-638-8369
IBM Custom Application Porting Workshops                  1-800-678-31UP
Delphi                                                    1-800-695-4005
IBM Support Family Information Center                     1-800-742-9235
Personal Systems HelpCenter                               1-800-772-2227
PRODIGY                                                   1-800-776-0845
                                                      and 1-800-776-3449
Indelible Blue, Inc.                                      1-800-776-8284
Personal Systems Support Family                           1-800-799-7765
America Online                                            1-800-827-6364
IBM Technical Directory                                   1-800-832-4347
Business Depot, Inc.                                      1-800-844-8448
CompuServe                                              * 1-800-848-8199
IBM PSP Technical Interchange Registration              * 1-800-872-7109
IBM Publications (Software Manufacturing Solutions)       1-800-879-2755
IBM Ultimedia Tools Series                                1-800-887-7771
PenDOS Software Developer Kit                             1-800-888-8242
IBM Software Manufacturing Company                        1-800-926-0364
OS/2 Developer magazine                                   1-800-926-8672
OS/2 Free Seminar Enrollment                              1-800-937-3737
DB2 Technical Conference                                  1-800-955-1238
Drake Training and Technologies (for Professional       * 1-800-959-3926
  Certification Program from IBM)
IBM Customer Support Center                               1-800-967-7882
Personal Software Products Support Center (Defect report) 1-800-992-4777
    (in Canada, 1-800-465-2222)

 * indicates the number works in Canada also

========================================================================

         +--------------------------------------------------+
         | Trademarks, Registered Trademarks, Service Marks |     tmarks
         +--------------------------------------------------+

(R)  AIX, AIX SystemView NetView/6000, APL2, APL2/6000, Application
     System/400, AS/400, AT, Audio Visual Connection, BookManager,
     Communications Manager/2, C Set/2, DB2, DisplayWrite, HelpCenter,
     HelpWare, IBM, ImagePlus, LAN NetView, LAN NetView Fix, LAN NetView
     Manage, LAN NetView Monitor, LAN NetView Scan, LAN NetView Monitor,
     LAN Server, Micro Channel, NetView, NetView/6000, Operating
     System/2, Operating System/400, OS/2, OS/400, Pen for OS/2,
     Personal Computer AT, Personal System/2, Presentation Manager,
     PS/1, PS/2, RISC System/6000, RISC/6000, SQL/400, Systems
     Application Architecture, TALKLink, ThinkPad, Ultimedia, and XGA
     are registered trademarks of International Business Machines Corp.

(R)  Apple, Bento, and Macintosh are registered trademarks of Apple
     Computer Corp.
(R)  ATI is a registered trademark of ATI Technologies, Inc.
(R)  BIX is a registered trademark of General Videotex Corp.
(R)  Cirrus Logic is a registered trademark of Cirrus Technology, Inc.
(R)  COMDEX is a registered trademark of The Interface Group, Inc.
(R)  CompuServe is a registered trademark of CompuServe, Inc.
(R)  Computer Associates is a registered trademark of Computer
     Associates International, Inc.
(R)  dBASE is a registered trademark of Borland International.
(R)  Epson is a registered trademark of Seiko Epson Corp.
(R)  GEnie is a registered trademark of General Electric Information
     Services Co.
(R)  Headland is a registered trademark of Headland, Inc.
(R)  Hitachi is a registered trademark of Hitachi Corp.
(R)  HP, LaserJet, DeskJet, OpenView, and PaintJet are registered
     trademarks of Hewlett-Packard Co.
(R)  IEEE is a registered trademark of The Institute of Electrical and
     Electronics Engineers.
(R)  Intel and Indeo are registered trademarks of Intel Corp.
(R)  Internet is a registered trademark of Internet, Inc.
(R)  ISO is a registered trademark of the International Organization for
     Standardization.
(R)  Lotus, Lotus Notes, and 1-2-3 are registered trademarks of Lotus
     Development Corp.
(R)  MicroGate is a registered trademark of Gateway Microsystems, Inc.
(R)  Microsoft and Microsoft C are registered trademarks of Microsoft
     Corp.
(R)  NEC is a registered trademark of NEC Corp.
(R)  NetWare, NetWare Server, and Novell are registered trademarks of
     Novell, Inc.
(R)  Object Management Group and OMG are registered trademarks of Object
     Management Group, Inc.
(R)  OPEN LOOK and UNIX are registered trademarks of UNIX System
     Laboratories, Inc.
(R)  Oracle is a registered trademark of Oracle Corp.
(R)  PenDOS is a registered trademark of Communication Intelligence
     Corp.
(R)  PRODIGY is a registered trademark of PRODIGY Services Corp.
(R)  Sony is a registered trademark of Sony Corp.
(R)  Sybase is a registered trademark of Sybase, Inc.
(R)  Taligent is a registered trademark of Taligent, Inc.
(R)  ToolTalk and SunSoft are registered trademarks of Sun Microsystems,
     Inc.
(R)  Toshiba is a registered trademark of Toshiba Corp.
(R)  True Type is a registered trademark of Apple Computer, Inc.
(R)  UNIX is a registered trademark of UNIX System Laboratories, Inc.
(R)  Walt Disney World is a registered trademark of Walt Disney
     Productions.
(R)  Western Digital is a registered trademark of Western Digital Corp.
(R)  WordPerfect is a registered trademark of WordPerfect Corp.
(R)  Xerox is a registered trademark of Xerox Corp.

(TM) AIX/6000, APPN, CICS, CICS/ESA, CICS OS/2, Common User Access, C
     Set ++, CUA, Current, DATABASE 2, DataHub, DB2, DB2/2, DB2/6000,
     DDCS/2, The Developer Connection for OS/2, DISTRIBUTED DATABASE
     CONNECTION SERVICES/2, DRDA, Extended Services for OS/2, IBMLink,
     IMS Client Server/2, Information Warehouse, LANStreamer, Library
     Reader, LinkWay, Matinee, Midware, Multimedia Presentation
     Manager/2, Natural Computing, NAVIGATOR, PCjr, PenAssist, PowerPC,
     PowerOpen, RETAIN, SAA, Skill Dynamics, Skill Dynamics Canada, SOM,
     SOMobjects, SQL/DS, Storyboard, SuperStor/DS, Ultimotion, VSE/ESA,
     WIN-OS/2, Workplace Shell, and XT are trademarks of International
     Business Machines Corp.

(TM) AST is a trademark of AST Research, Inc.
(TM) Borland, Paradox, and Quattro Pro are trademarks of Borland
     International.
(TM) CasePoint is a trademark of Inference Corp.
(TM) Central Point Backup is a trademark of Central Point Software, Inc.
(TM) ColoradOS/2 is a trademark of Kovsky Conference Productions, Inc.
(TM) Drake Training and Technologies is a trademark of Drake Training
     and Technologies.
(TM) DVI, Indeo, and ActionMedia are trademarks of Intel Corp.
(TM) Ethernet is a trademark of Xerox Corp.
(TM) Excel is a trademark of Microsoft Corp.
(TM) LAN Workplace is a trademark of Novell Inc.
(TM) Macintosh is a trademark of Apple Computer Corp.
(TM) Micro Focus is a trademark of Micro Focus Ltd.
(TM) Open Software Foundation, OSF, OSF/1, and Motif are trademarks of
     the Open Software Foundation, Inc.
(TM) OpenDoc is a trademark of Apple Computer Corp.
(TM) ORACLE Server and ORACLE7 are trademarks of Oracle Corp.
(TM) PCMCIA is a trademark of the Personal Computer Memory Card
     International Association.
(TM) PC/TCP is a trademark of FTP Software Inc.
(TM) Pentium is a trademark of Intel Corp.
(TM) PhoenixCARD Manager Plus is a trademark of Phoenix Technologies,
     Inc.
(TM) PostScript and Adobe Type Manager are trademark of Adobe Systems,
     Inc.
(TM) PSN and Private Satellite Network are trademarks of Private
     Satellite Network, Inc.
(TM) RAMBoost is a trademark of Central Point Software, Inc.
(TM) SCO is a trademark of The Santa Cruz Operation, Inc.
(TM) SmallTalk and Smalltalk V/PM are trademarks of Digitalk Corp.
(TM) Solaris is a trademark of Sun Microsystems Inc.
(TM) SoundBlaster is a trademark of Creative Labs, Inc.
(TM) SPARCstation is a trademark of SPARC International, Inc.
(TM) Support on Site is a trademark of Ziff-Davis.
(TM) TCP with Demand Protocol Architecture is a trademark of 3COM Corp.
(TM) TelePad is a trademark of TelePad Corp.
(TM) Tusk is a trademark of Tusk, Inc.
(TM) Univel is a trademark of Univel.
(TM) UNIX is a trademark of X/Open Co. Ltd.
(TM) VX*REXX and WATCOM are trademarks of WATCOM International Corp.
(TM) X/Open is a trademark of the X/Open Co., Ltd.
(TM) Windows, Win32, and Windows NT are trademarks of Microsoft Corp.

(SM) America Online is a service mark of America Online, Inc.

========================================================================

This concludes 1994 Issue 6 of IBM PSP Developer Support News. Please
let us know how we can improve it; see the beginning of the newsletter
for ways to contact us. Thank you!

