 
                  IBM (R) Personal Software Products
 
         DDDD  EEEEE V   V EEEEE L      OOO  PPPP  EEEEE RRRR
         D   D E     V   V E     L     O   O P   P E     R   R
         D   D EEEE  V   V EEEE  L     O   O PPPP  EEEE  RRRR
         D   D E      V V  E     L     O   O P     E     R  R
         DDDD  EEEEE   V   EEEEE LLLLL  OOO  P     EEEEE R   R
 
 SSSS U   U PPPP  PPPP   OOO  RRRR  TTTTT        N   N EEEEE W   W  SSSS
S     U   U P   P P   P O   O R   R   T          NN  N E     W   W S
 SSS  U   U PPPP  PPPP  O   O RRRR    T          N N N EEEE  W W W  SSS
    S U   U P     P     O   O R  R    T          N  NN E     W W W     S
SSSS   UUU  P     P      OOO  R   R   T          N   N EEEEE WW WW SSSS
 
========================================================================
Issue 7                                                  15 October 1993
========================================================================
 
                              +----------+
                              | Contents |
                              +----------+
 
The table of contents contains search codes for going directly to items
that interest you.
 
                                                            Search Codes
                                                            ------------
 
o  DAPTOOLS Updated on Advantis/IIN Plus IBMLink                advandap
     CompuServe DAPTOOLS. Advantis/IIN DAPTOOLS. License
     Agreement. Getting Advantis/IIN Access to DAPTOOLS.
     DAPTOOLS Program Activity. DAPTOOLS Coordinator info.
 
o  Help for ISVs through Software Vendor Systems Center         vendsys
     Products supported. Ways to contact.
 
o  Developer Connection (DevCon) for OS/2 in Asia/Pacific       devasia
     Prices. Order form.
 
o  Asia/Pacific DAP Christmas Special on VisPro/REXX            asiavis
     Features. Prices. How to order.
 
o  News from IBM Brazil's Developer Assistance Program          brazdap
     Ordering software. DAP registrations. Plans.
 
o  Next IBM PSP Technical Interchange: 25 - 29 April 1994,      nextti
     San Francisco
 
o  IBM PSP Software Developer Marketing Programs News           mktprog
     "Ready! for OS/2" Certification Program. New deadline
     for "Ready! for LAN Server" Certification Program.
 
o  New Newsletter for Team OS/2 Members                         teamnews
     Team OS/2 description. Finding our electronic newsletter.
     Contents of first issue. Joining Team OS/2. Contacting
     IBM Team OS/2 Support.
 
o  Professional Certification Program from IBM                  profcert
     Description. Testing. Roles and tasks. Education
     available. Publications. Introductory special price.
     Charter member program. Canadian rollout.
 
o  LAN Systems Product Certification Program                    lancert
     Description. Testing. Certification mark. Product
     listings. Program fees.
 
o  Opportunities for LAN NetView-Based Applications             nvopp
     The need to manage workstations. The "open" approach.
     Application developer decisions. LAN NetView: the
     platform of choice for systems/network management.
 
o  Ultimedia Manager/2 Beta Program Seeks Qualified Candidates  ultibeta
     Description. Feedback. Software and hardware
     requirements.
 
o  SOMobjects Developer Toolkit Workshop                        somwork
     Overall agenda. Time, place. Fee. Enrollment.
 
o  IBM Distributed Computing Environment for OS/2               dcerun
     DCE Runtime Client for OS/2. DCE SDK for OS/2 and Windows.
 
o  IBM VisualAge for OS/2 Version 1.0                           visage
     An integrated, application development environment for
     client/server, mission-critical, line-of-business
     applications through visual programming and construction-
     from-components technologies. Overview. Description.
     Benefits. Machine requirements. Publications. Charges.
 
o  Software Trade Mission to China and Hong Kong                chitrade
     Description. Schedule. Fees.
 
o  Software Trade Mission to Europe                             eurtrade
     Description. Schedule. Fees. Market briefs for the U.K.,
     France, and Italy.
 
o  OS/2 2.1 Now Available in Japan                              21japan
     Opportunity for ISVs with 32-bit OS/2 applications.
     Japanese OS/2 Consortium. IBM PSP Asia/Pacific office.
 
o  PC Software in Japan                                         japansw
     Overview. Statistics. Best sales prospects.
     Competitive situation. Market access. Taxes imposed on
     imported computer software. Business protocol,
     courtesies, local customs. Industry association
     contacts. Publications.
 
o  Asia/Pacific Computer Hardware and Software Trade Events     apevents
 
o  Latest Information About OS/2 2.1 Books                      booklist
     Now including author names and ISBN numbers.
 
o  Dial Your International Access Code First!                   intacc
 
o  800 Phone Numbers                                            800nos
 
o  Trademarks, Registered Trademarks, Service Marks             tmarks
 
 
                           +---------------+
                           | Abbreviations |
                           +---------------+
 
   CDN = Canadian
   GMT = Greenwich Mean Time
   GST = Goods and Services Tax (in Canada)
   USD = United States Dollars
 
                            +-------------+
                            | Back Issues |
                            +-------------+
 
The file names, dates, and number of pages for all issues thus far are:
 
           Date          Zipped     = ASCII      + .INF        Pages
           ----          ------     -------      ------        -----
  Issue 1  17 May        dsn93a.zip   dsnews.93a               52
  Issue 2  15 June       dsn93b.zip   dsnews.93b               50
  Issue 3  15 July       dsn93c.zip   dsnews.93c               62
  Issue 4  23 July       dsn93d.zip   dsnews.93d               48
  Issue 5  16 August     dsn93e.zip   dsnews.93e               29
  Issue 6  15 September  dsn93f.zip = dsnews.93f + dsn93f.inf  47
  Issue 7  15 October    dsn93g.zip   dsnews.93g               63
 
Outside IBM, zipped files are found on several e-mail and BBS systems:
 
o America On Line, in the OS/2 forum, in the text/information area
o CompuServe, in OS2DF2 forum, *DAP library section 14
          and in OS2DF1 forum, OPEN FORUM library section 15
o GEnie, in OS/2 Software Library 16
o Gopher, in index.almaden.ibm.com, OS/2 Information menu
o IBM Canada BBS, in file area 35, OS/2 Programming
o IBM Europe/Middle East/Africa (EMEA) BBS, in file area DOCS.PUBS
o IBM Personal Computer Company BBS, in file area 11, OS/2 Programming
o IBM OS2BBS (TalkLink), in OS/2 Software Library, in Documents and Info
o Internet, in anonymous FTP server software.watson.ibm.com, in
            directory /pub/os2/info
o PRODIGY, in the OS/2 Club topic's download library under IBM Files
 
Note: If you cannot find files named dsn... (in lower case), look for
files named DSN... (in upper case).
 
Within IBM, all the ASCII files and INFBIN files are in DSNEWS PACKAGE
in the MKTTOOLS, OS2TOOLS, and PCWIN tools catalogs. To obtain
DSNEWS PACKAGE, type
   TOOLCAT catalogname GET DSNEWS PACKAGE
or
   TOOLS SENDTO catalogdisk GET DSNEWS PACKAGE
where
   catalogname MKTTOOLS is on catalogdisk USDIST MKTTOOLS MKTTOOLS
   catalogname OS2TOOLS is on catalogdisk KGNVMCB PCTOOLS OS2TOOLS
   catalogname PCWIN is on catalogdisk BCRVMMS1 PCWIN PCWIN
Examples: TOOLCAT MKTTOOLS GET DSNEWS PACKAGE
          TOOLS SENDTO USDIST MKTTOOLS MKTTOOLS GET DSNEWS PACKAGE
or request the package by typing
   REQUEST DSNEWS FROM V1ENG AT BCRVM1
 
                 +------------------------------------+
                 | Formats of DSNEWS Other Than ASCII |
                 +------------------------------------+
 
Within IBM, other formats of DSNEWS are available. Klaus Johannes Rusch,
IBM Austria, has produced DSNEWSB PACKAGE, which is in the MKTTOOLS
tools catalog. DSNEWSB PACKAGE contains some issues of DSNEWS in
BookMaster, PostScript, and LIST3820 formats. Klaus' assistance is
greatly appreciated.
 
Outside IBM, the 15 September DSNEWS (Issue 6) was made available in
.INF format, and other issues will be done in .INF format as time and
resources permit. The .INF file of Issue 6 was produced by Mike Kaply,
IBM Boca Raton Information Development, whose assistance is also very
much welcomed.
 
                  +-----------------------------------+
                  | Notice to Readers Outside the USA |
                  +-----------------------------------+
 
It is possible that the material in this newsletter may contain
references to, or information about, IBM products (machines and
programs), programming, or services that are not announced in your
country. Such references or information must not be construed to mean
that IBM intends to announce such products, programming, or services in
your country.
 
                       +------------------------+
                       | Send Us Your Feedback! |
                       +------------------------+
 
Your comments about this newsletter are important to us. Please send
your feedback to IBM PSP Developer Support News at:
 
o  CompuServe (R): 74150,44
o  Internet (R): dsnews@vnet.ibm.com
o  IBMMAIL: USIB33NP
o  Fax: 1-407-443-3241
o  Mail: Newsletter, Internal Zip 2230, IBM Corporation,
         1000 N.W. 51st Street, Boca Raton FL 33431, USA
 
========================================================================
 
         +--------------------------------------------+
         | DAPTOOLS Updated on Advantis/IIN + IBMLink |         advandap
         +--------------------------------------------+
 
The DAPTOOLS library was compiled to make IBM Internal Use software
available exclusively to members of the IBM Developer Assistance
Program. Restricted distribution of these files was one of the
prerequisites for permission to make these programs available to
developers.
 
Today, the DAPTOOLS library is legally and officially available from
only two sources: CompuServe (in the private DAP Library 14 of OS2DF2),
and Advantis/IIN plus IBMLink.
 
CompuServe DAPTOOLS
-------------------
 
DAPTOOLS were implemented on CompuServe to accommodate members of the
Worldwide Developer Assistance Program. The 15 September issue of this
newsletter focused on the CompuServe version of the program. Since then,
many new files have been added to the DAPTOOLS Library on CompuServe.
Any developer who wishes to join the Worldwide DAP can access the DAP
private library and DAPTOOLS. To join, simply type GO IBMDAP at a
CompuServe prompt, and fill out the questionnaire. Within 72 hours, your
application will be processed and verified.
 
Advantis/IIN + IBMLink DAPTOOLS
-------------------------------
 
The Advantis/IIN version of DAPTOOLS is available only to U.S.
Commercial and Premier DAP members as an additional option in their
IBMLink service selections. DAPTOOLS through Advantis/IIN plus IBMLink
are NOT available as a part of the Worldwide DAP.
 
DAPTOOLS License Agreement
--------------------------
 
When they were accepted into the U.S. Commercial and Premier DAP
program, members were given IBMLink access and a diskette called the
DAPTOOLS Notebook. On the diskette was an .INF (OS/2-VIEWable) file
containing a license agreement for DAPTOOLS. Members were encouraged to
send in a signed copy of the agreement for access to DAPTOOLS via
Advantis/IIN plus IBMLink. This process is still in place.
 
Getting Advantis/IIN Access to DAPTOOLS
---------------------------------------
 
U.S. Commercial and Premier DAP members who do not have access to
DAPTOOLS through Advantis/IIN can request a copy of the DAPTOOLS license
agreement by sending e-mail to the DAPTOOLS Coordinator (see below for
userids). These members will be given access after their signed license
agreements are received. Also, U.S. Commercial and Premier DAP members
who are having problems with their DAPTOOLS accounts on Advantis/IIN are
encouraged to send e-mail. Your five-character DAP member number will be
required to process any accounts. NOTE: DAP member numbers beginning
with a zero are for Worldwide DAP members, who are NOT eligible for a
DAPTOOLS product selection option on Advantis/IIN. These members should
access the DAPTOOLS library on CompuServe.
 
DAPTOOLS Program Activity
-------------------------
 
The past several months have brought about many changes to the DAPTOOLS
program. The DAPTOOLS program has undergone a change in administration,
a port of all significant tools to CompuServe, and a major quest within
IBM for new tools.
 
Last month, the IBM 9370 mainframe that had been the home for DAPTOOLS
was retired. The entire program was ported seamlessly (from a user point
of view) to an IBM ES/9000 mainframe computer with a different operating
system! All plans to update the program were put on hold to facilitate
the hardware and software changeover. Now that the changeover is done,
the DAPTOOLS on Advantis/IIN plus IBMLink have been refreshed and
brought up to the level of the DAPTOOLS on CompuServe. At this point,
DAPTOOLS on both repositories are the same.
 
DAPTOOLS Coordinator Information
--------------------------------
 
E-mail addresses: CompuServe, 71075,2553
                  Internet, jpolizzi@vnet.ibm.com
                  IBMMAIL, userid USIB3VRZ at IBMMAIL
 
========================================================================
 
      +------------------------------------------------------+
      | Help for ISVs Through Software Vendor Systems Center |   vendsys
      +------------------------------------------------------+
 
Support for Communications Manager/2, Extended Services 1.0 Database,
and Database Manager/2 is now available to IBM Developer Assistance
Program members from the IBM Software Vendor Systems Center (SVSC) in
Dallas, Texas. Members of the IBM Developer Assistance Program (DAP) can
contact the SVSC using any of the means listed below; identify yourself
as a member of DAP, and identify which product you need assistance with.
 
SVSC is offering this support as a result of changes in product content
and ownership.
 
Extended Services 1.0 consisted of (1) Communications Manager, with LAN
Adapter and Protocol Support (LAPS) code incorporated, and (2) Database
Manager. Extended Services 1.0 was split into three separate standalone
products: Communications Manager/2, DATABASE/2, and Network Transport
Services/2, as follows:
 
  Product     IBM Division                    IBM Laboratory
  -------     ------------                    --------------
  CM/2        Networking Systems              Research Triangle Park NC
  DB2/2       Software Solutions              Toronto ON
  NTS/2       Personal Software Products      Austin TX
 
Responsibility for Database and Communications products reverted to
their respective labs. Each of those labs, Toronto and Research Triangle
Park, have contracted the Software Vendor Systems Center (SVSC) to
continue to provide technical support. The SVSC has supported ISVs for
almost seven years, primarily providing technical support for beta
programs on each of the IBM operating platforms: MVS/VM/VSE, OS/400,
AIX, and OS/2.
 
Applications developed on either CM/2 or DB2/2 require support skills
beyond just the product itself. Connectivity issues, configuration
specifications, and programming ramifications (to name a few) require
multiple product skills for addressing cross-platform access, as well as
client/server application skills, all of which need to be available to
the independent software vendor community.
 
With these skills and facilities already in place, SVSC provides a
single point of contact for independent software vendors to address not
only their programming needs, but also to assist them in application
design reviews, skills transfer, or a focal contact for other IBM
programs.
 
IBM Personal Software Products is still responsible for Network
Transport Services/2 (NTS/2), which includes:
 
o  LAN Adapter and Protocol Support (LAPS), formerly included in
      Extended Services/Communications Manager (ES/CM 1.0)
o  Configuration, Installation, Distribution (CID)
o  Additional token ring drivers
 
LAPS is a prerequisite for such products as:
 
o  LAN Services 2.0 and 3.0
o  Communications Manager/2
o  TCP/IP for OS/2
o  DB2/2
o  DB/2 Client Enablers
 
Contacting the SVSC
-------------------
 
SVSC can be contacted in several ways:
 
o  Call 1-800-553-1623 in the US and Canada, 7:00 AM - 7:00 PM Central
   Time (GMT minus 6), then press Option 3 = OS/2 Products
 
o  Call 1-800-654-4986 in the US and Canada for our Bulletin Board
   System
 
o  After hours or outside the USA, send a fax to 1-817-961-8410, 24
   hours daily
 
o  IBMMAIL userid USIB24XT
 
o  Internet userid JMOATES@VNET.IBM.COM
 
========================================================================
 
     +--------------------------------------------------------+
     | Developer Connection (DevCon) for OS/2 in Asia/Pacific |  devasia
     +--------------------------------------------------------+
 
The Developer Connection for OS/2 is now shipping! Avoid the rush ...
get your order in early!
 
All members of the IBM Asia/Pacific Developer Assistance Program (DAP)
are eligible for the discounted price of 220 Australian dollars for
Australian subscribers or 240 Australian dollars for overseas
subscribers.
 
These prices include shipping and handling costs. All payment must be
made via major credit card or with a cheque made payable to IBM
Australia Limited in Australian dollars.
 
Fax orders:   IBM Developer Assistance Program, +61-2-354-7766
 
Phone orders: +61-2-354-7684
 
Mail orders:  IBM Developer Assistance Program
              Mike Voris
              P. O. Box 400
              Pennant Hills 2120
              Australia
 
------------------------------------------------------------------------
 
      <<< Asia/Pacific Developer Connection for OS/2 Order Form >>>
 
Use your full business mail address and please print clearly.
 
Please bill to:
 
Company Name ___________________________________________________________
 
First Name   ____________________ Surname ______________________________
 
Street       ___________________________________________________________
 
             ___________________________________________________________
 
 
City         _____________________________________ Postcode ____________
 
Country      ___________________________________________________________
 
Phone #      ___________________________ Fax #  ________________________
 
 
Please tick the appropriate option boxes below:
 
 
     |_|  Australia                  # ___ * 220 Australian dollars
 
     |_|  Overseas                   # ___ * 240 Australian dollars
 
     Total Amount Due                ___________ Australian dollars
 
 
Method of payment:
 
 |_| Cheque   |_| VISA   |_| MasterCard   |_| AmEx   |_| Bankcard
 
Card number:  |_|_|_|_| |_|_|_|_| |_|_|_|_| |_|_|_|_| |_|_|_|_|
                                                      Additional digits
                                                      for AmEx
 
Expiry Date:  MM ____  YY ____
 
I certify that the information I have provided is accurate and complete,
and the submission of this form is in accordance with the conditions
specified within.
 
Signature _______________________________________ Date _________________
          (Required when ordering by credit card)
 
========================================================================
 
        +---------------------------------------------------+
        | Asia/Pacific DAP Christmas Special on VisPro/REXX |    asiavis
        +---------------------------------------------------+
 
IBM Asia/Pacific Developer Assistance Program (DAP) members have rushed
to take advantage of the first visual-programming REXX tool for OS/2.
This top-selling product, VisPro/REXX, is now available at special
prices for Christmas:
 
   139 Australian dollars for Bronze Edition
   399 Australian dollars for Premier Edition
 
Who can resist the opportunity to take charge of developing their own
utilities for only 139 Australian dollars? Look at this range of
controls:
 
                         Bronze     Premier
                         ------     -------
 
   Push button             X           X
   Radio button            X           X
   Check box               X           X
   List box                X           X
   Combo box               X           X
   Entry field             X           X
   MLE                     X           X
   Slider                              X
   Group box               X           X
   Plain text              X           X
   Graphics viewer         X           X
   Value set               X           X
   Spin button             X           X
   Notebook                            X
   Container                           X
   Free-form window        X           X
   Business graphics                   X
 
You don't even need to be a REXX expert, because visual programming
means syntactically correct code with a simple point-and-click.
 
Waddya waitin' for? Call in your order to +61-2-354-7684 or fax it to
+61-2-354-7766 while Christmas stocks last.
 
=======================================================================
 
      +-----------------------------------------------------+
      | News from IBM Brazil's Developer Assistance Program |    brazdap
      +-----------------------------------------------------+
 
The IBM Brazil Developer Assistance Program announces two new telephone
numbers for ordering IBM PC software. The phone numbers for the software
distribution center are:
 
  (021) 800-6120, which is an 800 number
  and
  (021) 271-3562, for local calls in Rio de Janeiro
 
The available PC software includes OS/2 2.1, C Set ++, Device Driver
Toolkit, TCP/IP for OS/2, Communications Manager/2, DATABASE 2, and
others. In the near future, The Developer Connection for OS/2 will also
be available through the distribution center.
 
The Brazil DAP will be present at the Brazilian COMDEX in March 1994,
and is working with the major independent software vendors to
demonstrate their applications at the show.
 
========================================================================
 
               +-------------------------------------+
               | Next IBM PSP Technical Interchange: |            nextti
               | 25 - 29 April 1994, San Francisco   |
               +-------------------------------------+
 
Ride the little cable cars halfway to the stars when you come to San
Francisco from 25 to 29 April 1994 for the next IBM Personal Software
Products (PSP) Technical Interchange!
 
Taking a whole business week -- Monday through Friday -- the third PSP
Technical Interchange encompasses all IBM Personal Software Products: PC
DOS, OS/2, LAN Systems, Workplace OS, Pen for OS/2, Multimedia, and
software tools for these platforms.
 
More than a hundred independent software vendors and other exhibitors
will demonstrate and answer questions about their PSP tools and
applications. Plans are under way for many exciting technical
presentations and after-hours diversions.
 
The PSP Technical Interchange will be held at the San Francisco Hilton
Hotel and Towers. The keynote address will be held at the Moscone
Center; conference attendees will ride chartered buses between the hotel
and Moscone Center.
 
Who Should Attend?
------------------
 
Software designers, independent and corporate developers, technical
coordinators, LAN experts, MIS managers, consultants, and training
executives will all profit from the information exchange. Join over
2,000 top industry professionals from throughout the world to examine
the latest technical breakthroughs from IBM.
 
Elective Sessions
-----------------
 
OS/2, LAN Systems, 32-bit graphics, object-oriented programming,
multimedia, pen, database, and communications. You take your pick and
select your own schedule.
 
Over 100 Demos
--------------
 
Visit the extensive exhibit area highlighting both vendor hardware and
software products that exploit PSP platforms. Don't miss the latest
in innovations and technologies.
 
OS/2 and LAN Systems Labs Feature Test-Drive Centers
----------------------------------------------------
 
Gain "hands-on" experience at the OS/2 and LAN Systems laboratories.
Staffed by expert IBM developers, these labs offer the perfect
opportunity to hold one-on-one discussions about how you can
productively apply PSP products in today's working environments.
 
Premiums! Premiums!
-------------------
 
You will receive special bonuses, participate in product raffles, and
take part in a busy social agenda, including receptions and a special
event.
 
Register Early and Save!
------------------------
 
Make plans now to attend this spectacular event. Registration fee is 795
USD per person if you register by 21 March 1994. After 21 March, the
registration fee is 895 USD. Remember, seating is limited, and a
sell-out crowd is expected, so register early!
 
More Information and to Register
--------------------------------
 
Call 1-800-872-7109 within the USA and Canada, or 1-508-443-4990 from
elsewhere, or send a fax to 1-508-443-4715.
 
========================================================================
 
       +----------------------------------------------------+
       | IBM PSP Software Developer Marketing Programs News |    mktprog
       +----------------------------------------------------+
 
Ready! for OS/2 Certification Program - Begins 19 October 1993
-------------------------------------
 
Expand the marketing opportunity for your DOS, Windows, and OS/2
products by including the OS/2 certification mark on your product
packages and promotional materials. The mark indicates your application
has been successfully tested on OS/2 Version 2. Under the program,
first-level support is provided by the licensee.
 
IBM and vendor promotion of the OS/2 certification mark will ensure that
the mark and its benefits are quickly recognized by end-users. Upon
seeing it on a product, the consumer has confidence that the OS/2, DOS,
or Windows software product he or she is buying will work with OS/2
Version 2.
 
There is no charge to license the OS/2 certification mark. The three
requirements are that your product pass an IBM-provided test suite, you
sign a license agreement to use the mark according to the IBM
guidelines, and you submit a copy of your software application.
 
The OS/2 certification mark can be added to your OS/2, DOS, and Windows
product packages and promotional material.
 
Contact: Call the IBM Software Developer Marketing Programs Center. In
the USA and Canada, call 1-800-285-2936; from elsewhere, call
1-407-982-6408, menu option 3.
 
IBM intends to announce this program for Europe, the Middle East, and
Africa. If you wish to register your early interest in this program,
send a fax to the IBM OS/2 Developer Assistance Program at
+44 256 844683. Please furnish your company's name and address, and
indicate whether you need a test suite for DOS, Windows, or OS/2
products.
 
-----------------------------------------------------------------------
 
Ready! for LAN Server Certification Program
-------------------------------------------
 
  ********************************************************************
  *                                                                  *
  *                             News                                 *
  *                                                                  *
  *  Certify your application no later than 29 October 1993 to be    *
  *  included in the COMDEX/Fall '93 list of Ready! for LAN Server   *
  *  applications. In order to ensure that your product is included  *
  *  in the next certified listing, IBM must receive by 29 October:  *
  *                                                                  *
  *  o  Your product listing form                                    *
  *  o  Your signed license agreement                                *
  *  o  A copy of your certified software application                *
  *                                                                  *
  ********************************************************************
 
Similar to the Ready! for OS/2 compatibility mark, a self-certification
mark is now available for products that are compatible with OS/2 LAN
Server 3.0. By placing the mark on your LAN Server-compatible product,
you show the marketplace that your product has been self-tested, and
runs on LAN Server.
 
There is no charge to license the LAN Server self-certification mark.
Requirements include: completing a self-certification process; providing
IBM with information regarding the testing procedures; and signing a
license agreement to use the mark in your advertising and on your
shrink-wrap products. IBM will then provide camera-ready artwork and
forms for ordering stickers as needed.
 
The LAN Server certification mark can be added to your LAN Server, OS/2,
and Windows products that successfully run on LAN Server 3.0.
 
For more information, call the IBM Software Developer Marketing
Programs Center. In the USA and Canada, call 1-800-285-2936; from
elsewhere, call 1-407-982-6408, menu option 3.
 
========================================================================
 
               +--------------------------------------+
               | New Newsletter for Team OS/2 Members |         teamnews
               +--------------------------------------+
 
Team OS/2 consists of people who are OS/2 enthusiasts and who actively
share their knowledge and enthusiasm with others. Teamers include IBM
employees and non-IBMers worldwide. Membership is open to anyone who is
willing to spend his or her own time helping other OS/2 users and
promoting OS/2.
 
Finding Our Electronic Newsletter
---------------------------------
 
The Team OS/2 support group is now publishing an electronic newsletter
in .IPF format, which can be viewed using the OS/2 VIEW command. Team
OS/2 News will come out every month or two, and is available from these
e-mail systems:
 
o  America On Line: Select the Computing Icon, then search in the OS/2
   libraries
 
o  CompuServe: Type GO OS2USER, and look in section 9, Team OS/2
 
o  Delphi: in custom forum 41
 
o  Fidonet: in file TEAM1093.ZIP
 
o  GEnie: in the OS/2 Roundtable library
 
o  Internet: Site ftp-os2.cdrom.com (or shadow site ftp-os2.nmsu.edu),
   directory /pub/os2/all/teamos2, file name TEAM1093.ZIP
 
o  OS/2 BBS: In OS/2 Software Support Library, under option 3, OS/2
   Documents and Information
 
o  PRODIGY, in the OS/2 Club library
 
Contents of First Issue
-----------------------
 
The first issue of Team OS/2 News has file name TNEW01.ZIP except on
Fidonet and Internet, where its file name is TEAM1093.ZIP. The first
issue has these contents:
 
o  Hello Team OS/2!
   -- What is Team OS/2?
   -- IBM Team OS/2 Support
 
o  Team OS/2 Calendar of Activities
   -- Currently Scheduled Activities
   -- Past Activities
   -- Event Reports
      -- ONE BBSCON
      -- University of North Texas - Denton
      -- CompUSA Demo Day, Houston TX
      -- CompUSA Demo Day, Rochester NY
 
o  Team OS/2 Profiles
   -- TEAM NC - North Carolina
 
o  Team OS/2 Logo Status
 
o  Appendices
   (A) How do I Contact IBM Team OS/2 Support?
   (B) How Can I Join Team OS/2?
   (C) Where Can I Find Team OS/2 Members?
   (D) Team OS/2 Support
       -- Support for Public OS/2 Demos
       -- Team OS/2 Support for Local Retailers Selling OS/2
       -- OS/2 Posters for University Computer Labs
   (E) But I'm not in the USA. Now what?
   (F) Support for OS/2 demos at user groups
       -- User Group and SIG registration information
 
Joining Team OS/2
-----------------
 
The Team OS/2 support group keeps a database of members. This file is
posted periodically on the same e-mail systems as the newsletter. Its
file name is TEAMOS.ZIP except on Fidonet, where its name is
TEAMLIST.Z10, and Internet, where its name is TEAMLIST.ZIP.
 
If you actively support OS/2 and its users, just let us know about you
to be added to the member list. Here's all we need to know:
 
1. Your name
 
2. Mailing address (only your city, state, and country will be
   published)
 
   May we release your address to vendors who wish to do mailings to
   Team OS/2 members? Yes or No  _________
 
3. E-mail userids and networks
 
4. Optional: Include a short (one- or two-line) description to be
   included with your name. Sometimes software developers like to
   mention which products they have written, or BBS operators include
   how to reach their BBSs.
 
5. For our private records (this information will NOT be published),
   please include your phone numbers at home and work, and your fax
   number if you have one.
 
6. Please let us know what you have been doing so that you feel you
   qualify for membership in Team OS/2.
 
Contacting IBM Team OS/2 Support
--------------------------------
 
You can send your enrollment information to any of the following. We
prefer electronic notes, but if necessary, contact us by phone or fax.
 
o  America On Line: TEAMOS2VAC  (Vicci Conway)
 
o  CompuServe: 76711,1123  (Vicci Conway)
 
o  Delphi: VICCICONWAY
 
o  Fidonet: 1:109/347.3479  (Janet Gobeille)
 
o  GEnie: V.CONWAY
 
o  IBMMAIL: USIB45RN at IBMMAIL  (Janet Gobeille)
 
o  IBM internal PROFS: LUVOS2 at AUSVM1 (Jeff Mallon, Team OS/2 support)
 
o  Internet: luvos2@vnet.ibm.com  (Jeff Mallon, Team OS/2 support)
 
o  OS/2 BBS: USIB55J9 at IBMMAIL  (Vicci Conway)
 
o  Voice phone: Jeff Mallon, Team OS/2 support, 1-512-823-1682
 
o  Fax phone: Send your request to Janet Gobeille, 1-512-823-3252
 
o  Mail: Janet Gobeille, Internal Zip 2996, IBM Corporation, 11100
      Metric Blvd., Austin TX 78758 USA
 
========================================================================
 
            +---------------------------------------------+
            | Professional Certification Program from IBM |     profcert
            +---------------------------------------------+
 
Technical software professionals can now become certified by IBM to
service and support software programs for workstations and networks
through the Professional Certification Program from IBM. To certify,
individuals must demonstrate proficiency in supporting selected products
from IBM's Personal Software Products (PSP) Division by passing a series
of tests.
 
The Professional Certification Program provides certification for the
following roles within IBM's OS/2 and OS/2 LAN Server product areas:
 
o  Certified OS/2 Engineer
o  Certified LAN Server Engineer
o  Certified LAN Server Administrator
o  Certified OS/2 Instructor
o  Certified LAN Server Instructor.
 
Testing is administered through Drake Training and Technologies, and
certification education courses and student kits are available through
Skill Dynamics, an IBM Company.
 
IBM will provide support to certified individuals by offering benefits
such as ongoing technical support.
 
In today's competitive environment, customers want to ensure that
individuals who service and support their workstations and networks are
qualified to do so. The Professional Certification Program from IBM
provides worldwide industry recognition for OS/2 and LAN Server
technical professionals. It enables these individuals to demonstrate
their professional skills and proficiency on selected PSP products to
their customers.
 
It is important for certified individuals to keep their knowledge and
information current. To keep current, recertification may be required;
IBM will notify certified individuals when recertification is necessary.
 
Roles and Tasks
---------------
 
The roles and the tasks for each certifiable role are:
 
o  Certified OS/2 Engineer: Supports OS/2 installations. Tasks include:
   -  Performance tuning
   -  System customization
   -  Technical support for problem resolution.
 
o  Certified LAN Server Administrator: Responsible for the day-to-day
   operation of a network. Tasks include:
   -  Adding and deleting users
   -  Backing up server/gateways
   -  Loading applications
   -  Maintaining security
   -  Designing and implementing procedures.
 
o  Certified LAN Server Engineer: Provides support for networks. Tasks
   include:
   -  System design
   -  Installation
   -  Performance tuning
   -  Problem resolution
   -  Maintenance.
   The Certified LAN Server Engineer is also able to perform the tasks
   designated for the LAN Server Administrator.
 
o  Certified OS/2 Instructor or Certified LAN Server Instructor:
   Teaches certification education. Tasks and characteristics include:
   -  Setting up classroom laboratories
   -  Teaching skills
   -  Technical expertise in OS/2 or LAN Server.
 
Testing
-------
 
Individuals, rather than organizations, are certified for a specific
role by passing a series of tests designed to measure their knowledge of
the tasks of that role.
 
One or more tests may be required for certification. The certification
process is completed after all tests have been passed, and a legal
agreement, supplied by IBM, is signed by the applicant and returned to
IBM.
 
It is not necessary for a certification applicant to attend education
courses to pass the tests. Tests can be taken if the applicant has
equivalent knowledge. Individuals seeking certification can obtain and
review the test objectives to determine whether they already have the
knowledge and experience necessary to pass each test.
 
The required number of tests and test credits for each role are:
 
Certified OS/2 Engineer               4 tests, 9 test credits
Certified LAN Server Administrator    1 test, 3 test credits
Certified LAN Server Engineer         6 tests, 20 test credits
Certified OS/2 Instructor             Varies by course
Certified LAN Server Instructor       Varies by course
 
Each test costs 100 USD each time it is taken. Therefore, if an
applicant takes only tests but no education courses, certification of a
LAN Server Administrator costs 100 USD, certification of an OS/2
Engineer costs 400 USD, and certification of a LAN Server Engineer
costs 600 USD. (See below for an introductory special price for tests.)
 
Tests for each role are divided into three categories: prerequisite,
required, and elective. The following charts show this breakdown and the
number of test credits issued.
 
For Certified OS/2 Engineer, 4 tests, 9 test credits needed
 
    Test     Subject                                    Credits
    ----     -------                                    -------
 
  Prerequisites ....................................... 5 credits needed
 
    000-010  Using and Customizing OS/2 2.1             2 credits
    000-009  Installing and Supporting OS/2 2.1         3 credits
 
  Required ............................................ 2 credits needed
 
    000-012  OS/2 2.1 Advanced Support                  2 credits
 
  Electives ........................................... 2 credits needed
 
    000-013  OS/2 2.1 Performance and Tuning            2 credits
    000-014  OS/2 2.1 Problem Determination /           5 credits
                Problem Source Identification
                (Hang/Trap)
 
  Total credits ....................................... 9 credits needed
 
 
For Certified LAN Server Administrator, 1 test, 3 test credits needed
 
    Test     Subject                                    Credits
    ----     -------                                    -------
 
  Required ............................................ 3 credits needed
 
    000-003  OS/2 LAN Server Administration, Part 1     3 credits
 
 
For Certified LAN Server Engineer, 6 tests, 20 test credits needed
 
    Test     Subject                                    Credits
    ----     -------                                    -------
 
  Prerequisites ....................................... 6 credits needed
 
    000-009  Installing and Supporting OS/2             3 credits
    000-003  OS/2 LAN Server Administration, Part 1     3 credits
 
  Required ........................................... 11 credits needed
 
    000-004  OS/2 LAN Server Administration, Part 2     5 credits
    000-006  OS/2 LAN Server Installation and Planning  2 credits
    000-007  OS/2 LAN Server Performance                4 credits
 
  Electives ..........................................  3 credits needed
 
    000-005  Introduction to Integrated Networks        3 credits
    000-002  OS/2 LAN Server NetWare Integration        3 credits
    000-001  Token-Ring Network Implementation and      5 credits
               Management
    000-008  Ethernet Implementation and Problem        3 credits
               Determination
    000-016  Workstation Software Installation Using    4 credits
               CID
    000-018  TCP/IP for Workstations                    3 credits
    000-017  Planning, Installing, and Customizing      5 credits
               LAN NetView
 
  Total credits ...................................... 20 credits needed
 
Certification criteria for all roles must be completed within one year
from the time the first test is taken.
 
A migration or upgrade path allows the application of credits earned in
one certification role to be applied to another. This is a time and cost
savings to individuals who want to be certified in more than one role.
For example, the 3 test credits earned by a Certified LAN Server
Administrator will satisfy 3 test credits toward certification as a LAN
Server Engineer.
 
Testing is administered by Drake Training and Technologies, a recognized
leader in certification testing with over 300 training centers. Within
the USA and Canada, contact Drake Training and Technologies at
1-800-959-EXAM (1-800-959-3926) for program brochures, catalogs, and
registration and testing information.
 
Education
---------
 
Education courses are delivered and administered by Skill Dynamics and
their network of IBM Licensed Education Centers. For program brochures,
catalogs, education course enrollment, and class scheduling, call Skill
Dynamics at 1-800-IBM-TEACh (1-800-426-8322) within the USA.
 
Courses and Student Kits are available to anyone interested in preparing
for the certification tests. Skill Dynamics, an IBM Company, has
developed the curriculum and is responsible for delivery of OS/2 and LAN
Server courses. Taught only by certified instructors, the courses are
available at Skill Dynamics' locations and IBM Licensed Education
Centers. Individuals who are unable to attend courses may purchase the
Student Kits for review or independent learning.
 
The education and test roadmap, published in the certification program
catalog, outlines the certification tests that must be completed, and
suggests some preparatory courses.
 
The general rule (although it can vary) is that one day of coursework
gives an individual the information necessary for obtaining one test
credit. Therefore, the education for becoming certified as a LAN Server
Administrator takes up to three days; for OS/2 Engineer, up to nine
days; and for LAN Server Engineer, up to 20 days.
 
Course fees are charged by the day, at an average rate of about 300 USD
per day. See "Cost Estimates for Certification" for complete costs of
tests plus any necessary courses.
 
For program brochures, catalogs, education course enrollment, and class
scheduling, call Skill Dynamics at 1-800-IBM-TEACh (1-800-426-8322)
within the USA.
 
Student Kits
------------
 
Student Kits offer some individuals an alternative to education courses.
Available for all education certification courses, Student Kits consist
of the handout materials for each education course. These materials can
be used for review or independent learning. The cost of the Student Kit
is approximately 50 percent of the cost of taking the classroom version
of the certification education course.
 
Information about obtaining Student Kits is available by calling Drake
Training and Technologies at 1-800-959-EXAM (1-800-959-3926) within the
USA and Canada.
 
Test Credit for Novell Certification
------------------------------------
 
Individuals already certified as Novell Certified NetWare Engineers will
receive test credit for specific elements of the Professional
Certification Program from IBM. Candidates for Certified LAN Server
Engineer will receive 3 test credits for having passed Novell's test
number 50-80, in lieu of IBM's equivalent test, number 000-005. This
test credit represents a potential savings of approximately 15 percent
off the test cost of the Certified LAN Server Engineer certification.
 
Test Credit for OS/2 Accredited
-------------------------------
 
Individuals who are OS/2 Accredited by IBM's Independent Vendor League
will be given 5 test credits toward certification as a Certified OS/2
Engineer, and 3 test credits toward certification as a Certified LAN
Server Engineer. If you are OS/2 Accredited as of 21 September 1993, you
will also receive two vouchers, worth 40 USD each, that can be applied
to Professional Certification Program tests administered by Drake
Training and Technologies.
 
Cost Estimates for Certification
--------------------------------
 
Exact costs for certification will depend on an individual's previous
experience and knowledge of the products, and whether the individual
requires education courses.
 
The current cost for a test is 100 USD, and education courses will
average about 300 USD per day. Therefore, the cost of becoming a
Certified LAN Server Administrator could be as little as 100 USD for the
test alone, to approximately 1000 USD if the individual requires all
three course days (which cost up to 900 USD). For a Certified OS/2
Engineer, the costs range from 400 USD for the four tests to
approximately 3100 USD, which includes up to 2700 USD for nine course
days. For a Certified LAN Server Engineer, the costs range from 600 USD
for the six tests to approximately 6600 USD, which includes up to 6000
USD for 20 course days.
 
Benefits of Certification
-------------------------
 
Benefits for individuals completing certification requirements vary,
based on the role for which they are certified, and are subject to
change from time to time.
 
The Certified OS/2 Engineer and Certified LAN Server Engineer receive a
greater number of benefits than the Certified LAN Server Administrator
due to the complexity of the engineer role.
 
Benefits for the Certified LAN Server Administrator include a welcome
package and subscription to a monthly newsletter from the Personal
Software Products Division.
 
Benefits for certified engineers include a welcome package, easier
access to IBM support through certification registration, one free
CD-ROM technical library, and subscriptions to technical journals.
Certified instructors receive the welcome package, one free CD-ROM
technical library, and subscriptions to technical journals. Certified
engineers and instructors also receive a camera-ready logo for inclusion
in advertising or business literature.
 
Publications
------------
 
The following publications and brochures will be available:
 
                                                Order
Title                                           Number     Available
 
Professional Certification Program Catalog      GR28-5110  Oct 1993
Professional Certification Program Brochure     GR28-5111  Sep 1993
OS/2 Professional Certification Brochure        GR28-5112  Nov 1993
LAN Server Professional Certification Brochure  GR28-5113  Nov 1993
Instructor Professional Certification Program
  Description                                   pending    Nov 1993
 
To order these publications, customers in the USA and Canada should
contact Drake Training and Technologies at 1-800-959-EXAM
(1-800-959-3926).
 
Services Available from 800 Numbers
-----------------------------------
 
Requests for the Certification Program catalog, brochures, test
information and registration, should be directed to Drake Training and
Technologies at 1-800-959-EXAM (1-800-959-3926) within the USA and
Canada.
 
Contact Skill Dynamics at 1-800-IBM-TEACh (1-800-426-8322) within the
USA for course information, schedules, and locations of education
facilities. Program information and education roadmaps can also be
obtained from Skill Dynamics.
 
Program information, test objectives, and course descriptions are
available at all times from the IBM FAX Information Service,
1-800-IBM-4FAX (1-800-426-4329) within the USA. When calling IBM FAX,
select the Personal Systems category.
 
Introductory Special Price
--------------------------
 
While the normal price of a certification test is 100 USD, during an
introductory validation period, IBM is offering each test for 50 USD.
Validation tests count toward certification.
 
When candidates enroll for the tests, they will be told if the
half-price validation tests are available. After taking a validation
test, the candidate will notified by letter, within four to six weeks
after the conclusion of the validation, as to whether the candidate has
passed or failed the test.
 
Charter Member Program
----------------------
 
A charter member program has been established for the first 100
individuals who qualify as Certified OS/2 Engineers or Certified LAN
Server Engineers. Charter members will receive additional benefits and
recognition above the normal Certified Engineer benefits. Some of the
extra benefits are a one-year subscription to a new technical library on
CD ROM (available in 1994), and a membership plaque. These charter
member benefits will be effective until 31 December 1994, at which time
the normal benefits will continue.
 
USA Rollout
-----------
 
The majority of the education courses for the Professional Certification
Program from IBM are available today. Some tests are available today;
others will become available during the fourth quarter of 1993. During
the test validation period, tests will cost 50 USD rather than 100 USD.
 
To determine when tests or courses are available, contact Drake Training
and Technologies at 1-800-959-EXAM (1-800-959-3926) within the USA and
Canada.
 
Canadian Rollout
----------------
 
In Canada, the Professional Certification Program from IBM is planned
for availability in January 1994. Pilot opportunities begin in October
1993. For information about the Canadian program, or to participate in
the pilot program, contact Skill Dynamics Canada at 1-800-661-2131 or
the IBM Canada Certification Support Line at 1-416-513-3355.
 
========================================================================
 
               +-------------------------------------------+
               | LAN Systems Product Certification Program |     lancert
               +-------------------------------------------+
 
IBM announces a program to certify products for interoperability and
compatibility in a multi-vendor LAN environment.
 
The LAN Systems Product Certification Program is conducted by Personal
Software Products at its Integration Test Lab in Austin, Texas.
Certification ensures that products can coexist in a multi-vendor LAN
environment.
 
Through the program, vendors can submit software and hardware products
for testing in a LAN Systems environment with products from IBM and
other vendors, such as Novell, Lotus, and WordPerfect.
 
WordPerfect Corporation will be the first customer to certify products
through the lab.
 
The testing program is designed to exercise products in a customer
environment.
 
Elements of the program include:
 
o  Installation -- To verify smooth installation, reinstallation, and
     deinstallation.
 
o  Function -- To verify dynamic compatibilities by exercising a set of
     the product's functions under busy, real-life conditions.
 
o  Testing -- To verify execution of functional tests.
 
Testing is performed with more than 200 IBM and non-IBM hardware systems
running OS/2, DOS, Windows, LAN Server, and Novell NetWare. PCs from
AST, Compaq, CompuAdd, Digital, Dell, Gateway, NCR, NEC, Olivetti, and
Packard Bell are used in the integration test lab.
 
The test environments have been configured based on customer feedback
from a wide range of industries including banking, retail, insurance,
manufacturing, and finance.
 
Once a software or hardware product is certified, it receives the
official certification mark -- Tested and Approved for LAN Systems --
which vendors can choose to display on product packaging and in
advertising programs.
 
In addition to receiving the Tested and Approved for LAN Systems
certification mark, certified products will be listed on CompuServe and
TalkLink, the OS/2 BBS. The test reports will be included in the
listing. This information will also appear in the IBM National Solutions
Center Database and Ziff-Davis' Support On Site for Networks on CD-ROM.
 
The fee for participating in the program ranges 3,000 USD to 10,095 USD,
depending on the test product's complexity. Vendors can call
1-800-992-4777 within the USA, or fax requests to 1-512-838-8989, for a
free estimate and additional information.
 
========================================================================
 
        +--------------------------------------------------+
        | Opportunities for LAN NetView-Based Applications |       nvopp
        +--------------------------------------------------+
 
This article is aimed at application developers, with the intent of
justifying the IBM LAN NetView platform as a framework for development
and implementation of systems and network management applications. It
answers the basic question: "Why invest in LAN NetView offerings?"
 
Introduction
------------
 
Today, LAN-based systems are providing an increasing number of business
solutions, and the need for effective management of the hardware and
software resources that comprise these systems. Keeping them operational
and controlling administrative costs has become more important than
ever. Couple this with the need to reduce people costs while at the same
time trying to provide a responsive information system, and you can see
that management has a strong challenge to meet.
 
Coincidentally, there has been a greater focus on LAN (and WAN)
management over the past few years. However, this focus has been
primarily in the area of the communications components: adapters, wire,
hubs, bridges, routers, etc., with little attention being paid to
managing the workstations and the software operating on them. This has
become a problem in today's networking environment, where software
errors can cause severe bottlenecks and result in system and network
downtimes.
 
Defining the Problem: The Downside of Downsizing
------------------------------------------------
 
The shift from a centralized mainframe environment to the distributed
systems environment has resulted in a number of benefits related to
improvement of user productivity and cost savings, such as more
efficient development of applications, local autonomy, and sharing of
resources. However, as these benefits were being realized, the benefits
of managing system resources from a central point was lessened.
Providing asset control and security, backup and recovery, problem
management, performance management, et al, has become more difficult
because of the remoteness of the systems that need to be managed.
Whereas in the past an I/S organization provided these functions in an
end-to-end systems management paradigm, in many cases these functions
are now being left to the end-user, or remote LAN administrator.
 
With this in mind, it's apparent that the need exists for a
comprehensive systems management solution to the problem of managing I/S
resources in a distributed environment. A distributed systems management
approach to monitor and control the I/S components helps meet the
challenge of managing both the hardware and software resources by
providing functions for the management disciplines mentioned above (such
as asset management, backup/restore, change control, performance
monitoring, and problem determination) in a client/server environment.
 
The next logical question would be: What solutions are out there today?
While there are several systems and network management applications
available today which implement these management disciplines, many
provide partial solutions; data often cannot be shared, the end-user
interfaces are inconsistent in their presentation, management services
rely on proprietary connections, and in general, the integration of such
applications is left to the customer.
 
Defining the Solution: An O P E N Approach
------------------------------------------
 
How does IBM LAN NetView address these shortcomings? By providing an
"open" approach to distributed systems management. The major factors
that contribute to this approach are:
 
1. Comprehensive management services, in terms of topology / discovery,
   object management, communications services, event management, and
   metadata services. The management services are based on the HP
   OpenView Network Management Server 3.1. By providing the underlying
   management services, application developers can concentrate on
   application function rather than the access mechanism for managing
   system resources.
 
2. An industry-standard "open" (API) that provides transparent access to
   these underlying management services. The API used for accessing the
   services is the X/Open Management Protocol (XMP), which was selected
   by the OSF for the Distributed Management Environment (DME). The
   openness afforded by using an industry-standard API adds value to the
   application, providing a measure of portability to other operating
   system platforms. The portability can be extended within the range of
   IBM products to include the AIX SystemView NetView/6000 platform,
   which also implements the XMP API.
 
The LAN NetView product also provides a common graphical end-user
interface in the LAN NetView Manage product that is referred to as View.
View uses an object-oriented approach to managing graphical objects;
using OS/2 and implementing System Object Model (SOM), an
object-oriented library technology. One of the advantages of this
SOM-based approach from an application development perspective is that
it provides a seamless integration of the management applications. This
results in consistency for both the application user and the management
application.
 
Why OS/2?
---------
 
To multitask or not multitask -- that is the question. Whether or not a
multitasking operating system is really needed in cases where the
end-users are typically "single-tasking" workers has been questioned in
the past. However, as a true pre-emptive multitasking operating system,
OS/2 has been well received as an operating system for "critical"
applications. What is more critical than controlling the operation and
assets on your Information System network? Systems management can be
more effectively provided through the use of the multitasking
capabilities inherent in OS/2. Do you want to report a problem
automatically to a managing system while the workstation continues to
perform normal activities? Do you want to apply changes to the software
on the workstation while other workstation operations continue? Do you
want to analyze the performance on the workstation, its DASD, memory,
storage, etc., while processing critical transactions? A multitasking
operating system is best suited for non-intrusively performing such
systems and network management tasks.
 
Development benefits of using OS/2 can also be realized. The IBM PSP
Developer Assistance Program offers a broad range of services,
including:
 
o Technical assistance through OS/2 forums on CompuServe
o Access to early code
o OS/2 application migration workshops and seminars
o Online technical support
o OS/2 marketing programs
o Consideration for participation in trade shows
o Access to OS/2 development tools
o Hardware/software rebates and loaner equipment
o IBM Direct Marketing Center
 
It is IBM's objective to make OS/2 the best-managed workstation platform
in the industry. The LAN NetView product, through its open-architected
platform; CMIP agents for the OS/2 operating system; and LAN Server 3.0,
LAN Requester, Database Manager, and Communications Manager products
comprise the vehicle for achieving this objective.
 
LAN NetView Applications: The Opportunity
-----------------------------------------
 
Integration
 
Was it George Washington who said "Though the first step in providing a
solution for distributed systems management is delivering a solid
platform, it's the applications running on that platform that provide
the total solution."? Well, maybe not George Washington, but it's still
a true statement. LAN NetView applications from IBM and ISVs will
deliver this solution by integrating network management, performance
analysis, problem management, configuration management, asset
management, and related functions with the NetView platform.
 
Cost Containment
 
At a time when more and more enterprises are downsizing, or considering
downsizing, the cost of managing their LANs and WANs is a major factor.
The LAN NetView product provides a comprehensive management platform,
using an OS/2 2.x 32-bit multitasking operating system, at a cost
significantly less than that of a UNIX-based platform.
 
Workstation Management
 
When you consider than SNMP is supported on the platform to accommodate
a wide variety of device management, and add to that the capability that
the LAN NetView CMIP agents offer (that is, the ability to manage the
workstations themselves), a significant advantage is provided to the
applications that use the LAN NetView platform.
 
DOS and Windows Support
 
DOS systems and DOS systems using Microsoft Windows also need to be
managed. The LAN NetView family of products includes agents to manage
IBM DOS 5.0 and 6.1, Microsoft DOS 5.0 and 6.0, and DOS + Windows 3.0
and 3.1. These agents can be utilized by management applications on a
managing system, using CMOL to request data about the resource managers,
and manage the resource managers by setting and changing values.
 
Host Gateway Support
 
Is it important for your application or agent to communicate to NetView
on the host? This provision is accommodated through the LAN NetView Tie
application, which acts as a gateway to and from NetView. Thus, in
addition to managing interconnected workgroup LANs, LAN NetView
applications can prosper in a large enterprise where a
manager-of-managers system is the controlling point.
 
Application Developer Decisions
-------------------------------
 
For application developers, the choice of a systems/network management
platform needs to be based, of course, on return on investment. Let's
look at some of the decision points that an ISV would need to consider
in choosing the right platform to support.
 
Q: What market does the platform address? Will applications on this
platform sell in the workgroup LAN environment as well as in a large
enterprise?
 
A: The LAN NetView product is targeted at the LAN workgroup segment, yet
plays a significant role in large enterprises where NetView on a
mainframe can manage LAN NetView-attached resources via the LAN NetView
Tie application.
 
Q: Does the platform afford portability to other platforms? Is an open
architecture implemented, using industry standards?
 
A: Using an "open system" approach was key to the LAN NetView framework
development. The LAN NetView platform uses an open API (XMP, endorsed by
the Open Software Foundation (OSF) and by the IBM SystemView strategy);
components from the OSF Distributed Management Environment (DME);
standard management and transport protocols (CMIP, SNMP, TCP/IP, and
802.2); and ISO Guidelines for the Definition of Managed Objects (GDMO).
This facilitates easier porting to other platforms using these
standards.
 
Q: Does it provide the basis for total systems management? Does it
provide the capability to manage workstations as well as network
connections?
 
A: One of the major salient points of the LAN NetView product is its
ability to manage workstations with either OS/2 2.x, DOS, or DOS with
the Microsoft Windows product installed, using agents that are included
in the LAN NetView family of products. In addition, the LAN NetView
product also supports SNMP, which is used primarily for network device
management.
 
Q: Is it easy to work with? Does the development environment use
object-oriented technology, which generally involves less coding? Is
transparency provided to the developer for access to the management
services? Are development tools provided? Are the APIs standard?
 
A: The View component of LAN NetView Manage version 1.0 uses a System
Object Model- (SOM-) based Graphical User Interface (GUI), which
provides an object-oriented mechanism for applications to interoperate
with objects and other applications. This, along with an open API and
the facilities of OS/2 2.x with its flat memory model and powerful
32-bit multitasking capabilities, provides an excellent development
environment.
 
Q: Is it a strategic offering? Is it part of a reliable company's
overall systems management strategy, or is it a tactical offering?
 
A: SystemView is the structure that represents IBM's systems management
strategy, and has been well received by customers as a comprehensive
model for implementing systems management solutions across all IBM
platforms. The LAN NetView product is the OS/2 implementation of IBM's
SystemView strategy, and is compliant across all the SystemView
dimensions: End-Use, Data, and Application. The LAN NetView product is
IBM's strategic systems management platform on the personal workstation.
 
Q: Is it cost-effective? How does it compare to other platforms in terms
of price/performance?
 
A: When compared to UNIX-based systems management offerings, the LAN
NetView family of products offers a lower-cost alternative to managing
systems and network resources, from a lower-cost hardware base.
 
Q: What type of ISV support is offered? Is there a support program in
place that can help with problems and marketing support, or is it simply
"Here's the code and documentation"?
 
A: Since LAN NetView is an OS/2-based platform, developers can take
advantage of the many OS/2 marketing and technical assistance offerings
through the IBM PSP Developer Assistance Program.
 
Q: What applications are on the platform? Are the base applications
competitive? Will my application complement them?
 
A: Included in the IBM LAN NetView family of products are: LAN NetView
Monitor, a comprehensive performance monitor for systems with OS/2; LAN
NetView Fix, a problem-management application capable of handling both
OSI alarms and SNMP trap conditions, with various alarm/event
notification functions; LAN NetView Scan, an application for asset
management of workstation vital product data; and LAN NetView Tie, a
gateway to NetView on the mainframe, converting alarms to NetView
alerts and forwarding them on to NetView for further processing.
 
Q: Is this a platform for growth? Is there a commitment to provide
enhancements in terms of additional management capabilities?
 
A: The LAN NetView product is IBM's strategic systems management
platform on OS/2. Therefore, it is expected that it will be enhanced
based on improvements in technology and standards that are developed
within the systems and network management arena.
 
Q: Is there a strong marketing force behind this platform? Are all
marketing channels fully exploited for this platform?
 
A: The LAN NetView family of products comprise a solution for LAN
workgroups in all types of enterprises, functioning as a self-contained
management system in small enterprises, and as management segments
interoperating with a manager-of-managers system such as NetView on the
host in a large enterprise environment. This broadens the marketing
opportunity to all segments where LAN-based systems are used.
 
(end of Q&A)
 
This, of course, is not an all-inclusive list; other considerations
include the skill levels of the developers, resource constraints,
specific application target areas, marketing objectives, training and
education requirements, etc. The point is that there are a number of
factors to ponder when choosing where to make the investment, and how
much of an investment ot make in developing or porting an application to
a platform.
 
LAN NetView and ISV Applications: The Right Stuff
-------------------------------------------------
 
IBM's leadership role in network management can clearly be seen through
the success of both the NetView and NetView/6000 products. The LAN
NetView product builds on these successful management platforms,
providing distributed systems management on the personal workstation.
Now, in addition to providing centralized and distributed management of
network components from host- and RISC-based systems, LAN administrators
can manage the personal workstations themselves, from a lower-cost,
Intel-based, LAN NetView product.
 
The success of the LAN NetView platform can only be achieved with the
support of ISVs through their systems and network management
applications, integrated with the LAN NetView platform. There is an
interdependence here -- the LAN NetView platform providing the basis for
managing the system resources, and the applications carrying out the
management functions.
 
As a LAN NetView application provider, you are helping to extend the
platform function, and in turn, your application can broaden its market
reach through IBM promotions, such as those offered through the PSP
Developer Assistance Program.
 
In addition, remember this is not simply a development platform. LAN
NetView Manage and Enabler provide significant management capabilities
through the management services, APIs, user interface,
topology/discovery, and agent functionality. Together with applications
from IBM and ISVs, this functionality will enable customers to enhance
availability of their network, increase their productivity, and
accomplish this with a cost-effective solution.
 
LAN NetView ISV Support Program: Need Help?
-------------------------------------------
 
In order to encourage ISVs to port existing applications and/or develop
new applications on the LAN NetView platform, IBM provides assistance in
the form of:
 
o Early code and documentation
o Tutorials and workshops
o Online support through the CompuServe information service and IBM
  forums
o Toll-free hotline support for technical assistance
o OS/2 marketing program support through the Developer Assistance
  Program
 
Note: These things are in addition to the support provided through the
Developer Assistance Program.
 
Summary: Points of Light
------------------------
 
Let's look at some of the salient points of the LAN NetView product in
the context of providing application developers with the means for
contributing to the total solution referred to above.
 
The Market
 
The LAN NetView family of products focuses on the workgroup LANs and
interconnected LANs. However, because of the capabilities offered that
allow control of LAN NetView systems by a NetView console operator on
the host, there is significant area of opportunity for LAN NetView
applications in the large enterprise environments. The LAN NetView
product offers a low-cost solution to managing LAN-based systems.
 
Portability
 
The LAN NetView platform uses selected portions of the DME technology,
and the XMP API for access to the underlying management services, and
SOM. This facilitates an easier porting effort from the LAN NetView
platform to systems such as AIX SystemView NetView/6000 product from
IBM, and the OpenView system from Hewlett-Packard.
 
Strategic Offering
 
The LAN NetView product is part of the NetView family of products from
IBM, and is the OS/2 implementation of major components of IBM SAA
SystemView, IBM's strategy for enterprise-wide systems management.
 
Development/Runtime Environment
 
OS/2, with its flat memory model and powerful 32-bit multitasking
capabilities, provides an excellent development and runtime environment.
This, along with the transparency to either CMIP or SNMP objects
provided through the XMP API, and an object-oriented user interface
(View), provide tools that aid developers.
 
ISV Support
 
Access to early code and documentation, as well as education and
marketing programs, is provided, with toll-free technical help available
from the development organization.
 
 
In review, we've looked at some of the problems associated with
maintaining the operation and controlling the costs of LAN-based
information systems. This problem is heightened with the trend toward
downsizing and distributed processing on personal systems. In general,
the opportunity exists for a comprehensive systems management platform
and applications which, together, can manage both the hardware and
software components comprising the information system.
 
Notice once again the reference to systems management rather than just
network management. The importance of this, particularly in a
distributed environment, cannot be overemphasized. When you consider
the value of the software assets in an enterprise, and the need for
accountability for those assets, as well as functions such as capacity
planning, configuration management, and problem management, you can see
how a system that only manages the network devices and connectivity
falls short of providing a total solution.
 
========================================================================
 
                                                                ultibeta
 
    +-------------------------------------------------------------+
    | Ultimedia Manager/2 Beta Program Seeks Qualified Candidates |
    +-------------------------------------------------------------+
 
IBM Personal Software Products is looking for qualified candidates in
the United States to participate in a beta-test program for the new IBM
OS/2 Ultimedia Tools Series product, Ultimedia Manager/2. We would like
you to install the product, actively use it, and give us your comments,
suggestions and any other feedback. Your feedback will be evaluated and
considered for inclusion in the product.
 
Feedback
--------
 
Several avenues for feedback have been established:
 
o  UMMBETA CFORUM, on the OS2BBS (TalkLink), under OS/2 Q&A bulletin
     board.
o  CompuServe forum Ultiatools, section IBM Beta
o  CompuServe userid 73354,763
o  Internet userid mgr2beta@ibmpa.awdpa.ibm.com
o  Fax phone 1-415-694-3073, Attention: Manager/2 Beta Coordinator
 
Software and Hardware Requirements
----------------------------------
 
o  386 or 486 system, 25MHz
o  8 MB RAM (minimum)
o  Math co-processor recommended
o  12 MB hard disk (minimum), 22 MB recommended
o  CD-ROM player
o  XGA, XGA2, or SVGA display adapter
o  OS/2 2.1
 
More Information
----------------
 
Call Ultimedia Tools Series at 1-800-887-7771 for more information
about the Ultimedia Manager/2 beta program.
 
========================================================================
 
              +---------------------------------------+
              | SOMobjects Developer Toolkit Workshop |          somwork
              | 9 through 11 November, New York City  |
              +---------------------------------------+
 
If you're designing and implementing applications in either AIX or OS/2,
this hands-on lab workshop is for you! You'll explore the components of
the System Object Model (SOM) Version 2.0 toolkit, and learn how to use
the toolkit.
 
Agenda
------
 
In this workshop, you will learn how to:
 
o  Build OS/2 and AIX object-oriented applications using SOM
o  Implement and use SOM classes in C or C++
o  Use and extend the SOM compiler and tools
o  Add persistence and replication capabilities to SOM objects
o  Construct a CORBA-standard Object Request Broker with Distributed SOM
 
Time, Place, Fee
----------------
 
The SOMobjects Developer Toolkit Workshop will be held Tuesday through
Thursday, 9 through 11 November, in New York City. The workshop tuition
is 1,250 USD.
 
Enrollment
----------
 
U.S. customers should call Skill Dynamics at 1-800-IBM-TEACh
(1-800-426-8322) and enroll in course N1602. Non-U.S. customers should
contact their local IBM office.
 
U.S. IBM employees should enroll via MSE using course code ATD4365C.
Non-U.S. IBM employees should enroll through their education
coordinators:
 
  Asia/Pacific and Latin America    Helen Symonds, SYMONDS at RHQVM15
  Europe / Middle East / Africa     Carol Dixon, EDCAROL at WTSCPOK
  Canada and the Caribbean          Jean Bresse, GETSMART at TORVM3
 
For More Information
--------------------
 
Contact Bob Rohr, 1-914-742-5653 or IBM tie line 770-5653. Internet:
ROHR@DALVM1.VNET.IBM.COM. IBM PROFS: ROHR at DALVM1.
 
========================================================================
 
        +------------------------------------------------+
        | IBM Distributed Computing Environment for OS/2 |        dcerun
        +------------------------------------------------+
 
The IBM Distributed Computing Environment (DCE) Runtime Client for OS/2
and the IBM DCE Software Developer's Kit (SDK) for OS/2 and Windows are
now available. Also, an IBM DCE Runtime Client for Windows is available
via a beta program (covered in the 15 September issue of this
newsletter).
 
IBM DCE Runtime Client for OS/2
-------------------------------
 
The IBM DCE Runtime Client for OS/2 is a production-level,
industrial-strength DCE runtime client for the Intel market. It is
designed to interoperate with IBM AIX DCE/6000 and other OSF
DCE-compliant server implementations. The OS/2 DCE runtime client is
based on DCE Version 1.0.2, as provided by OSF, and enables execution of
both the client and server portions of remote procedure call, as well as
providing access to the Cell Directory and Security Services as needed
for distributed computing.
 
Order Number   Feature  Part Number    Program Name
------------   -------  -----------    ------------
5871-AAA        6203    96F8691        IBM DCE Client for OS/2
                                       Version 1.0
                                       with User Data Privacy
 
IBM DCE SDK for OS/2 and Windows
--------------------------------
 
The IBM DCE SDK for OS/2 and Windows provides Independent Software
Vendors (ISVs) and corporate developers in the PC-LAN market with the
base facilities necessary to shift from single operating system
environments to distributed, multi-operating system environments. In the
USA, this product has a User Data Privacy feature that allows users to
access the U.S. Government Data Encryption Standard (DES) algorithms for
user data encryption via remote procedure call.
 
Features of the IBM DCE SDK are:
 
o  OS/2 Security Services          o  OS/2 Cell Directory Services
o  Remote Procedure Call (RPC)     o  Time Service
o  Threads Interface               o  Five (5) DCE Clients for OS/2
o  Sample Source Programs          o  Five (5) DCE Clients for Windows
o  OS/2 and Windows Application Development Tools
 
Order Number   Feature  Part Number    Program Name
------------   -------  -----------    ------------
5871-AAA        6199    96F8690        IBM DCE SDK for OS/2 and Windows
                                       Version 1.0
                                       with User Data Privacy
 
                                Single      Additional
Prices                          License     License
------                          -------     ----------
 
DCE SDK for OS/2 and Windows    1095 USD    995 USD each
DCE Runtime Client for OS/2       65 USD     55 USD each
 
========================================================================
 
                 +------------------------------------+
                 | IBM VisualAge for OS/2 Version 1.0 |           visage
                 +------------------------------------+
 
VisualAge is an integrated, application development environment designed
especially for client/server, mission-critical, line-of-business
applications through visual programming and construction-from-components
technologies. VisualAge provides a series of high-productivity,
OS/2-based power tools for the development of applications targeting
OS/2 execution systems. IBM plans to make VisualAge for Windows and
VisualAge System Object Model (SOM) support for OS/2 available during
the first half of 1994.
 
There are two base products in the VisualAge family:
 
o  VisualAge for the individual user
o  VisualAge Team for team development.
 
VisualAge Team provides all the functionality of VisualAge plus support
for team programming.
 
Using popular relational databases, VisualAge enables customers to
develop client/server database applications. In a server-based
development environment, VisualAge can produce complete online
transaction processing (OLTP) client/server applications for OS/2. This
functionality enables customers to build workstation applications that
access remote transaction programs through a variety of network
protocols and access data in remote and local relational databases.
 
In addition, VisualAge provides:
 
o  Visual programming
 
o  Support for team programming
 
o  Library services
 
o  Support for reusing programs developed in C, COBOL or any language
   that creates dynamic link libraries (DLLs)
 
o  Advanced graphical user interface (GUI) capability
 
o  Communications and transaction processing
 
o  Database components
 
o  Access to other applications such as IMS Client Server/2
 
o  Visual SQL query builder capability
 
o  Multimedia capability
 
o  Performance tuning and packaging tools
 
o  Complete application development environment.
 
The VisualAge open architecture enables developers of GUI tools,
database and communications support products, and class libraries to
write to published application programming interfaces (APIs).
 
One-Time Charge for Program Package:
 
VisualAge                                              2,495 USD
VisualAge Team                                         4,995
VisualAge COBOL Component                              1,495
VisualAge Multi-Database Component                       995
VisualAge Communications/Transaction Component         1,750
VisualAge Multimedia Component                           495
 
In brief . . .
 
Features include:
 
o  Visual programming
o  Construction-from-components
o  Visual GUI design capability
o  Client/server application development
o  Open extensible architecture
o  Extensive code reuse
o  Access to a range of communication protocols, databases and legacy
     code reuse
o  Multimedia support
o  Team programming
 
Benefits include:
 
o  Improved responsiveness to end users
o  Increased developer productivity
o  Increased application usability
o  Reduced maintenance
 
First customer shipment begins immediately, to a selected set of
customers. These customers are participating in a program designed to
validate that IBM has achieved the quality objectives for VisualAge in a
variety of production environments. When these customers confirm that
IBM has achieved its quality objectives, IBM will announce the planned
availability date and ordering information.
 
For additional product information, access CompuServe or IBM TalkLine
under IBM Software Solutions, or call 800-IBM-CARY.
 
Skill Dynamics will provide classroom courses on IBM premises or at the
customer's site. These courses will provide varying levels of exposure
to object-oriented technology and its unique design and development
paradigms using the Smalltalk language.
 
These educational offerings will be provided to address the unique needs
of managers, application builders, systems analysts, designers and
component builders.  The offerings will include:
 
o  Product education describing how to use VisualAge
o  Concept education for object-oriented technology
o  Apprenticeship training
o  Open classes available to the general public and IBM employees.
 
More specifically, the education offerings will provide:
 
o  Executive overview of the key concepts and benefits of the VisualAge
     environment
o  Operational overview of application development in an
     object-oriented, client/server, visual programming environment
o  Introduction to the VisualAge product and its installation
o  Introduction to object-oriented development in Smalltalk
o  Object-oriented software engineering with Smalltalk
o  Object-oriented analysis, design, and programming
o  Application builder workshops
o  Client/server application design and implementation
o  Component builder courses.
 
OVERVIEW
 
VisualAge is an application development environment and suite of power
tools that introduce technologies that unlock the complex world of
application development in a client/server environment. These
technologies are based on a visual construction-from-components
architecture, and enable the development of the client portion of
client/server applications with very complex GUIs.
 
Developers are confronted by ever-changing user requirements and a
growing user base.  This combination necessitates an integrated
development environment with a robust suite of tools so that
applications can be developed rapidly. Within its object-oriented
development environment, VisualAge provides visual programming. This
technology enables developers to work with end users in an iterative
manner to develop user interfaces and accurately capture changing user
requirements.
 
The reuse of proven designs and stable code is one element of
object-oriented programming that puts real power in the user's hands,
and VisualAge provides many opportunities for reuse. VisualAge was
developed using VisualAge itself. This assures that the design and code
supplied with VisualAge have been tested and optimized. The ability to
reuse existing code reduces development cycle time, and because many of
the components can be reused without change, drastically reduces errors.
 
Object-oriented technology is emerging as the most promising avenue to
solve the rightsizing and client/server challenges of the future.
VisualAge utilizes this technology to simplify the development of
applications for OS/2 in a graphical environment using construction from
components.  Additionally, more experienced developers have the benefit
of the underlying Smalltalk language, including an integrated suite of
productivity tools (editors, browsers, debuggers and inspectors).
VisualAge Team adds team programming capabilities to the environment,
multiplying the value derived from the technologies. These two products
enable developers of various skill and experience levels to create
mission-critical, client/server applications. VisualAge opens the door
to these technologies, and over time, IBM plans to address additional
development environments and expand its communications and database
access capabilities.
 
DESCRIPTION
 
VisualAge supports an iterative application development approach for
dealing with today's complex, mission-critical, GUI, client/server
workstation applications.
 
The VisualAge product set provides an architecture and a rich set of
application-enabling functions that support application construction
from reusable components, including legacy third generation language
(3GL) and fourth generation language (4GL) elements. VisualAge provides
visual GUI development capabilities, so that complex CUA-compliant
screens can be built quickly and easily. VisualAge also provides the
protocols that enable the GUI front-ends to run with newly created
object-oriented applications or with pre-existing applications.
 
Graphical user interfaces and line-of-business applications can be
developed with VisualAge in a highly productive environment, using the
rapid prototyping, prototyping-to-production, and code reuse
capabilities of object-oriented programming. The applications developed
with VisualAge provide end users with easy-to-use graphical displays for
their workstations.
 
Smalltalk, the language used to write VisualAge, can be used as a
scripting language or a complete programming language. The developer can
then choose the level that supports the desired development effort. For
example, existing components can be combined through the visual
programming interface, existing components can be modified through the
scripting language, or completely new components can be created in
native Smalltalk.
 
VisualAge provides an open architecture via published interfaces.
Through this approach, components created by customers can easily be
added to the development environment. Additionally, this approach
encourages others to create GUI development tools and support tools
(communications, database access, legacy code access and class
libraries) that work with VisualAge.
 
ENABLE CUSTOMER'S COMPETITIVE ADVANTAGE
 
VisualAge provides value to the customer by enabling developers to be
more productive through ease of use, providing improved quality and
maintainability through reuse of code and facilitating the
development of complex graphical user interfaces. VisualAge also
provides a natural evolution from prototyping into production.
 
Less experienced users can become productive very quickly, because the
levels of abstraction in VisualAge remove the need to understand
databases and communication protocols. Users who are not literate in
object-oriented programming can develop significant applications without
moving into the underlying code. With this capability, users can develop
the client portion of very sophisticated client/server applications much
more quickly than with traditional application development tools, with
higher quality and lower maintenance costs. More experienced users may
choose to access the underlying object-oriented code and create
components that may be reused.
 
TIME TO MARKET
 
VisualAge supports logical separation of the client from the server,
simplifying interface design and implementation, and provides
high-level abstractions that completely hide the interface to the
network protocols. This functionality results in the client portion of
client/server applications being built in less time with higher quality
and lower cost. Customers will be able to respond more quickly to
changes in the marketplace due to shorter lead times for application
development. This responsiveness is a key factor in the choice of
developers for many applications.
 
APPLICATION DEVELOPER PRODUCTIVITY
 
VisualAge provides significant customer value in application development
by enabling developers to improve their productivity in work effort and
elapsed time, from the use of graphical screen generation functions and
reuse of existing components. VisualAge also enables easy development
of the client portion of a client/server application. Prototyping and
evolution of the user interface can occur without requiring changes to
the programming of the underlying business objects or full development
of the business logic.
 
The productivity achievable by the developer encourages the
reimplementation of applications, particularly those that can benefit
most from a CUA '91 user interface.
 
IMPROVED APPLICATION QUALITY
 
Design via prototyping enables developers to work iteratively with end
users to ensure the application meets requirements, avoiding
misunderstanding and rework. The reuse of components is encouraged in
this methodology, resulting in applications based on previously tested
code.
 
The iterative design and development approach leads to synergy and
creativity within the customer/developer team and higher customer
satisfaction with the resulting application than is typical with
traditional development paradigms. This interaction also ensures that
the resulting application is what the customer wants and needs,
dramatically reducing fixes and rework, and therefore, end-user false
starts and inefficient use of the application.
 
VISUAL PROGRAMMING
 
VisualAge enables application development based on a
construction-from-components architecture. This approach provides an
integrated "what you see is what you get" (WYSIWYG) user-interface tool
that permits the user to select interface components from a palette,
size and align components as appropriate, and iteratively view the
results as the interface is built. Either during or after this brief
development process, developers may build the application by selecting
from a palette the sources and targets to populate or receive
information from the interface. The information may come from, or be
targeted for, a database, a communications link or some external source
such as another application program. VisualAge will generate the code to
support the links established between sources and targets and the user
interface. Also, visual construction enables people with widely varying
skill levels to develop applications. Those with little, or no,
programming skills can easily create applications using existing
components. Programmers with more experience have the additional option
of creating new components.
 
SMALLTALK DEVELOPMENT ENVIRONMENT
 
In addition to using the set of interactive tools and application
support functions that VisualAge provides, developers may also write
application code in Smalltalk, the native scripting language in which
VisualAge is implemented. Smalltalk benefits application developers by:
 
o  Enabling portability across platforms
o  Eliminating low-level programming skills requirements (pointers,
     memory management)
o  Facilitating reuse.
 
LIBRARY SUPPORT AND TEAM PROGRAMMING
 
VisualAge Team provides version control, change management and library
functions while enabling multiple developers to work on the same
application simultaneously. This capability enables the division of
function among developers, code reuse optimization and faster
development cycles.
 
In addition, sharing components helps ensure that all developers are
working on a single, common base, facilitates the integration of change
into the development process and promotes reuse of pretested stable
code, rather than rewriting it.
 
VisualAge also provides value in:
 
o  Legacy code reuse
 
   VisualAge enables the customer to protect investments in legacy
   applications and data. VisualAge parses C and COBOL source files to
   create object representations for the existing data structures.
   VisualAge also supports accessing any language that supports native
   operating system DLLs. Existing code may be integrated into a new
   application's development environment and subsequent client/server
   applications, protecting the investment in the old applications and
   data. Repeated reuse decreases the cost of each successive
   application, thereby increasing the value of the reusable code.
 
o  Improved code stability
 
   A library of pretested, stable code modules leads to more stable
   applications initially and therefore, less risk in extending those
   applications in the future. Applications and systems become far less
   volatile, resulting in less maintenance and a more stable environment
   for growth.
 
ADDITIONAL PRODUCT INFORMATION
 
VisualAge functionality provides an integrated, application
development environment:
 
o  Visual programming and construction-from-components enable the
   development of complete applications from pre-existing or
   custom-built components with little or no knowledge of the
   underlying language.
 
o  Support for team programming enables multi-users complete access to
   the development environment and suite of productivity tools.
 
o  Library services, including versioning and release control, provide
   complete library code management so that large complex development
   efforts can be successful.
 
o  Support for reusing programs developed in C, COBOL or any language
   that creates DLLs promotes the reuse of existing code, reducing
   development cycle time and future maintenance requirements. C
   support is included in the base VisualAge and VisualAge Team
   products. COBOL support may be ordered separately.
 
o  Advanced graphical user interface (GUI) capability includes
   support to implement CUA '91 user interface controls.
 
o  Communications and transaction processing components provide a
   diverse menu of protocols with a simplified common access, including
   TCP/IP, APPC, and CICS OS/2 ECI.
 
o  Database components for interfacing with IBM and non-IBM databases
   provide a menu of databases with a simplified common access,
   including DB2/2, ORACLE, and Microsoft SQL Server. DB2/2 support is
   provided in the base VisualAge and VisualAge Team products. The
   additional database support may be ordered separately.
 
o  Access to other applications, such as IMS Client Server/2, allows
   development of applications for open distributed environments.
 
o  Visual SQL query builder capability
 
o  Multimedia capability provides a library of predefined, reusable and
   extensible components to build multimedia applications without manual
   coding.
 
o  Performance tuning and packaging tools
 
o  A complete application development environment integrates Smalltalk
   editors, browsers, debuggers, inspectors, performance profiler, and
   DLL builder.
 
STATEMENT OF GENERAL DIRECTION
 
IBM plans to make VisualAge for Windows and VisualAge System Object
Model (SOM) support for OS/2 available during the first half of 1994.
 
PUBLICATIONS
 
The following publications will be provided on the program CD-ROM.
Publications will not be separately orderable.
 
o  Installation and Maintenance Guide
o  Tutorial
o  VisualAge User's Guide
o  VisualAge Scripting Guide and Reference
o  VisualAge Team Programming Guide
o  Programming for IBM Relational Databases with VisualAge
o  Programming for Multiple Threads with VisualAge
o  Programming for Communications with VisualAge
o  Programming for VisualAge's Legacy Systems Interface
o  Construction From Parts
 
DISPLAYABLE SOFTCOPY PUBLICATIONS:  Information regarding
publications in displayable softcopy form will be provided at planned
availability.
 
SOURCE FILE PUBLICATIONS: Information regarding publications in source
file form will be provided at planned availability.
 
MACHINE REQUIREMENTS: Complete development and execution requirements
will be provided at planned availability. However, general requirements
will be a 486, 25MHz processor with 16MB of RAM for development, and a
386 processor for execution.  RAM and hard file requirements at
execution will depend on the application being run.
 
PROGRAMMING REQUIREMENTS: OS/2 Version 2.1.
 
INSTALLABILITY: VisualAge will be CID (configuration, installation
and distribution) enabled for installation on local area networks.
 
PACKAGING: All products will be distributed on CD-ROM.  All
publications will be online.  A "read-me" document will be included.
 
CHARGES
 
Program                                             One-Time
Number    Program Name / Order Type                 Charge
-------   -------------------------                 ------
 
87G7044   VisualAge                                  2,495 USD
87G7094   Additional Licenses                        2,495
87G7048   Proof of Additional License Certificate    2,495
 
87G7049   VisualAge Team                             4,995
87G7095   Additional Licenses                        4,995
87G7053   Proof of Additional License Certificate    4,995
 
87G7054   VisualAge COBOL Component                  1,495
87G7096   Additional Licenses                        1,495
87G7058   Proof of Additional License Certificate    1,495
 
87G7059   VisualAge Multi-Database Component           995
87G7097   Additional Licenses                          995
87G7063   Proof of Additional License Certificate      995
 
87G7064   VisualAge Communications/
            Transaction Component                    1,750
87G7098   Additional Licenses                        1,750
87G7068   Proof of Additional License Certificate    1,750
 
87G7069   VisualAge Multimedia Component               495
87G7099   Additional Licenses                          495
87G7073   Proof of Additional License Certificate      495
 
ADDITIONAL LICENSES CHARGE: Customers who pay a one-time charge for
additional licenses may copy machine-readable program materials
previously acquired from IBM in a program package. One copy may be
made for each additional license ordered.
 
========================================================================
 
          +-----------------------------------------------+
          | Software Trade Mission to China and Hong Kong |     chitrade
          +-----------------------------------------------+
 
(This information was furnished by the United States Department of
Commerce.)
 
The U.S. Department of Commerce will hold a computer software trade
mission to China and Hong Kong from 2 through 11 December 1993. There
are three ways to participate; companies may select one, two, or all
three options.
 
China
-----
 
The first option allows companies to learn first-hand about the
fast-growing, potentially huge Chinese market. According to
International Data Corporation, the Chinese packaged software market
increased 23 percent in 1992, and is expected to grow more than 20
percent annually over the next few years. Companies selecting this
option will receive intensive market briefings, attend individualized
meetings with prospective Chinese partners in Beijing (2 through 5
December) and Shenzhen (5 through 7 December), and benefit from the
knowledge of industry and market specialists in China and Washington.
The participation fee is 2,995 USD.
 
Exhibition in Hong Kong
-----------------------
 
The second option enables companies to demonstrate their products in a
4.5-square-meter turnkey booth at the Software Exhibition '93, held in
Hong Kong from 8 through 11 December. Participating companies will also
have the opportunity to hold a seminar on their products, and to be
included in the official event Exhibition Guide. The participation fee
is 2,750 USD per booth.
 
"Gold Key" Service in Hong Kong
-------------------------------
 
The third option gives companies the opportunity to meet with
prospective Hong Kong partners in individualized meetings scheduled by
the U.S. Embassy / Hong Kong's "Gold Key" Service. This option may be
selected in conjunction with Option II, or on its own. The participation
fee is 500 USD for two days of meetings and 250 for each additional day.
 
The application deadline is Friday 22 October 1993. Space is limited, so
interested firms are encouraged to apply early. Companies that submit
completed applications and meet basic eligibility and other requirements
will be accepted on a first-come, first-served basis.
 
To receive an application kit, contact Pat Johnson at 1-202-482-0571
(phone) or 1-202-482-0952 (fax). Questions about the event should be
addressed to Heidi Hijikata at the same numbers.
 
========================================================================
 
                   +----------------------------------+
                   | Software Trade Mission to Europe |         eurtrade
                   +----------------------------------+
 
(This information was furnished by the United States Department of
Commerce.)
 
Western Europe is an attractive market for U.S. packaged software
suppliers. It is:
 
o  similar in size and composition to the U.S. market
o  expected to grow 11 percent annually through 1997
o  receptive to foreign products because domestic production meets less
     than 50 percent of the European demand for packaged software.
 
To help U.S. firms enter or expand their presence in Europe, the U.S.
Department of Commerce is sponsoring a software trade mission to London,
Paris, and Rome from 24 February through 3 March 1994. Collectively,
these countries account for nearly 50 percent of the total Western
European packaged software market.
 
This event offers firms a unique opportunity:
 
o  to gain first-hand knowledge about three sizeable software markets
o  to meet the company's individual needs in Europe
o  to receive extensive company and product promotion and in-depth
     market briefings
o  to attend prearranged business meetings with potential agents and
     distributors, based on each company's objectives
o  to benefit from the prestige of a U.S. Government-sponsored event.
 
Schedule:   London:  Thursday and Friday, 24 and 25 February
            Paris:   Monday and Tuesday, 28 February and 1 March
            Rome:    Wednesday and Thursday, 2 and 3 March
 
Application deadline: Friday, 5 November 1993
 
Participation fee:    One stop:    2,000 USD
                      Two stops:   3,500 USD
                      Three stops: 4,500 USD
                      Hotel and travel are not included in this fee.
 
For more information, contact Mary Smolenski, U.S. Department of
Commerce, Office of Computers and Business Equipment, phone
1-202-482-0551, fax 1-202-482-0952.
 
------------------------------------------------------------------------
 
               Software Market Brief - United Kingdom
 
Market Assessment
 
According to International Data Corporation (IDC), the software and
services market in the United Kingdom grew 8.2 percent in 1991, to 9.4
billion USD. The packaged software market, worth 3.9 billion USD in
1991, is expected to grow 9.8 percent annually between 1991 and 1994.
Packaged software for PCs and workstations was the fastest-growing
segment, rising 28.3 percent in 1991. Over the next few years, software
for PCs, workstations, and small-scale systems will post the highest
gains, increasing 10 percent annually.
 
In 1991, application solutions was the largest component of the packaged
software market, at 40 percent, followed by tools and systems-level
software, both at 30 percent. The market share of systems-level
software is expected to decline over the next few years as tools and
applications increase more rapidly.
 
The U.K. custom software market was worth 1.5 billion USD in 1991, a
little more than one-third of the packaged software market. This market
is expected to increase 10.8 percent annually between 1991 and 1994.
 
Competitive Situation
 
Between 1991 and 1994, the import market for PC software is estimated to
increase 10 percent annually; U.S> firms are expected to account for
almost all of this growth. Indeed, U.S. vendors dominate the U.K. market
for personal productivity software, supplying 90 percent of imports.
Local producers, however, continue to dominate the general business
application software sector.
 
Best Prospects
 
While opportunities exist for most software products in the U.K., the
best prospects include software for small-scale systems, such as PCs,
laptops, portable computers, and LANs. The U.K. market for PC software
is expected to grow 20 percent over the next year, fueled by the higher
performance of portable and laptop computers, and a decline in hardware
prices. The demand in the United Kingdom for LAN hardware is currently
high, with 7 percent annual growth projected between 1993 and 1996.
Imports from the United States hold a sizeable share in the U.K. LAN
market, and are expected to grow 10 percent annually over the next three
years.
 
International Property Rights
 
In the United Kingdom, intellectual property rights for computer
programs are governed by the European Community Software Directive. This
directive protects computer programs as literary works for the life of
the author plus 50 years. However, ideas and principles are not
protected. Decompilation is permitted only to determine
interoperability. The United Kingdom is a member of Berne Convention for
the Protection of Literary and Artistic Works and the Universal
Copyright Convention.
 
Market Access
 
Market access to the United Kingdom is generally good for U.S. software
products. There is no tariff on imports to the United Kingdom of
computer software bearing data or instructions; imports of software
bearing sound or vision recordings, however, and subject to a 5.1
percent tariff on the value of the media only. In addition, all products
are subject to a 17.5 percent value-added tax.
 
------------------------------------------------------------------------
 
                   Software Market Brief - France
 
Market Assessment
 
According to International Data Corporation (IDC), the French software
and services market is the second largest in Europe, having increased
8.7 percent to 10.7 billion USD in 1991. Packaged software, especially
application tools and solutions, is one of the fastest-growing
categories, rising 12.7 percent in 1991 to 3.4 billion USD. Packaged
software for PCs and workstations, which represented a little over
one-third of the French packaged software market in 1991, is expected to
increase to a 50 percent share in 1994, with an expected growth rate of
21 percent. The custom software market is also strong in France. In
1991, the French custom software market was worth 2.1 billion USD, about
two-thirds the size of the packaged software market.
 
Competitive Situation
 
Industry analysts estimate that U.S. vendors dominate the French
software market, supplying 60 percent of French packaged software
imports, or 43 percent of the total French market. French firms, such as
CAP Gemini Sogeti and Sligos, generally specialize in custom software
and services, such as high-level maintenance and training programs.
 
Best Prospects
 
While opportunities exist for most software products in France,
prospects are particularly favorable in several areas: PC software,
CAD/CAM software, CD-ROM equipment, and electronic games. Sophisticated
software options are preferred to expensive new hardware systems.
 
PC Software: In line with the current downsizing trend, the French
market for PCs is expected to increase from 3.9 billion USD in 1992 to
5.3 billion USD in 1996, according to IDC. As a result, the demand for
PC software should increase considerably. According to a recent survey,
the most popular packaged software products are spreadsheets, database
management software, word-processing programs, and graphical user
interfaces.
 
CAD/CAM Software: The European CAD/CAM software market, valued at 2.38
billion USD in 1990, is the largest in the world. The French market
ranks third among European nations, after Germany and the United
Kingdom, but is soon expected to be second. Indeed, some analysts
consider the French manufacturing industry to be the world's largest
user of CAD/CAM techniques. Industry analysts expect the French CAD/CAM
market to grow faster than that in the United States, especially as
workstation prices decline and more engineers use their own systems.
Imports from the United States are estimated to grow 11 percent annually
between 1991 and 1994.
 
CD-ROM Equipment: After growing 50 percent in 1991, the CD-ROM equipment
market is expected to explode in the near future. Experts say that it is
the most widely used piece of software among professionals in France.
American importers, who supplied 70 percent of the market in 1991, are
poised to take advantage of this growth. American CD-ROM producers are
ahead of their French competitors in product development, cost, and
market share.
 
Electronic Games: The electronic games market is another good prospect,
as French children become increasingly interested in these products.
Industry analysts estimate that the total French market demand increased
115 percent from 1989 to 1992, with imports increasing 107 percent. The
import market is estimated to grow 80 percent annually between 1991 and
1994. The Japanese firms of Sega and Nintendo are competing for
leadership in the French market, followed closely by Mattel, Texas
Instruments, and the French company Nathan, all specializing in
electronic educational games.
 
International Property Rights
 
Intellectual property rights protection in France is generally good.
Under the Law of Literary and Artistic Property, most recently amended
in 1985, computer programs (source and object code) are explicitly
protected. Creators hold exclusive rights of reproduction, distribution,
and adaptation for 25 years from the date of creation. As of July 1993,
France has not yet implemented the European Community Software
Directive, which was developed to clarify and to harmonize copyright
regulations across the European Community. France is a member of the
Berne Convention for the Protection of Literary and Artistic Works, the
Paris Convention on Patents, and the Madrid Convention on Trademarks.
 
Market Access
 
There is no tariff on imports to France of computer software bearing
data or instructions; imports of software bearing sound or vision
recordings, however, are subject to a 5.1 percent tariff on the value of
the media only. In addition, all products are subject to an 18.6 percent
value-added tax.
 
------------------------------------------------------------------------
 
                    Software Market Brief - Italy
 
Market Assessment
 
According to International Data Corporation (IDC), the Italian software
and services market is the fastest-growing market in Europe, increasing
14.9 percent in 1991, to 7.8 billion USD. Italy's packaged software
market grew 13.2 percent in 1991, to 3.0 billion USD. The services
sector grew even faster. Custom software grew 17.7 percent in 1991, to
1.7 billion USD.
 
The packaged software market is expected to increase 12.9 percent
annually between 1991 and 1994. This growth stems in part from the
increased demand of small businesses in the retail and distribution
sectors, who prefer software packages to custom software. Packaged
software for PCs and workstations was the fastest-growing platform
category in 1991, increasing 25.5 percent. This trend will continue, as
PC software is predicted to grow 33.2 percent annually between 1991 and
1994.
 
Application solutions was the fastest-growing horizontal category in
1991, increasing 14.7 percent to 1.1 billion USD. Through 1997,
application solutions will continue to increase faster than application
tools and system-level software.
 
Competitive Situation
 
Due to the technical sophistication and high quality of U.S. software,
the bulk of Italy's software imports comes from the United States. With
4,900 mostly small- or medium-sized vendors in the fragmented Italian
software and services market, few local firms are large enough to play a
significant role. The largest Italian companies are Finsiel (IRI Group),
OIS (Olivetti), and Enidata.
 
Best Prospects
 
While opportunities exist for most software products in Italy, LAN
products and accessories, artificial intelligence, and CAM/CAM/CAE
software are particularly good prospects.
 
LAN Products and Accessories: The Italian market for LAN products and
operating software was worth 350 million USD in 1991 and is expected to
grow 24 percent annually over the next three years, making it the most
dynamic market in Europe. U.S. vendors supply 86 percent of the import
market, which is expected to increase 17 percent annually through 1994.
 
Artificial Intelligence
 
Industry analysts consider expert systems to be the most promising
segment of Italy's artificial intelligence market. This market has grown
considerably since 1988, and there are signs that the pace is
quickening. The market is forecasted to grow 49 percent annually through
1994, reaching 280 million USD. U.S. vendors are the dominant suppliers,
with 87 percent of the import market. Good sales opportunities exist for
both PC and mainframe tools.
 
CAD/CAM/CAE: Italy's mature CAD/CAM/CAE market is coming out of a period
of rapid expansion and entering a new cycle of stability and dynamism,
but with reduced growth rates. U.S. firms are key players in the Italian
CAD/CAM/CAE market, controlling 56 percent of the total market. Small-
and medium-sized firms, which constitute the bulk of the Italian
economy, are expected to be the most important consumers by 1994.
 
International Property Rights
 
Although software piracy, especially for PC software, has been a problem
in Italy in the past, Italian authorities have taken efforts to remedy
the situation. Indeed, Italy has implemented the European Community
Software Directive, which protects software as a literary work for the
life of the author plus 50 years and permits decompilation only to
ensure interoperability. Italy is a member of the Berne Convention for
the Protection of Literary and Artistic Works and the Universal
Copyright Convention.
 
Market Access
 
The Italian market is open to software imports. There is no legislation
limiting imports, and technical standards are usually less restrictive
than in the United States. There is no tariff on imports to Italy of
computer software bearing data or instructions; imports of software
bearing sound or vision recordings, however, are subject to a 5.1
percent tariff on the value of the media only. In addition, all products
are subject to a 19 percent value-added tax.
 
========================================================================
 
                  +---------------------------------+
                  | OS/2 2.1 Now Available in Japan |            21japan
                  +---------------------------------+
 
OS/2 J2.1 is now available in Japan! The Japanese version of OS/2 2.1
was announced in Tokyo on Monday 20 September and in Osaka on Tuesday 21
September. It was made available for distribution on 28 September 1993.
 
Over 1,500 copies of OS/2 J2.1 were sold during the first three days it
was on the market. Currently, about 100,000 copies of OS/2 J1.x are
installed in Japan, and about the same number of copies of OS/2 J2.x are
anticipated to be installed before the end of this year.
 
However, there are currently very few OS/2 32-bit shrink-wrapped
applications available in Japan. Software vendors and developers in
Japan are eager to identify ISVs with off-the-shelf, 32-bit applications
for OS/2 2.x. The specific applications they are most interested in are:
 
  Word Processing
  Database Front End
  Bulletin Board Systems
  Development Tools
  Objects
 
In May 1993, an OS/2 Consortium was formed to promote OS/2 in Japan as a
premier PC platform, and to enrich the application software running on
it. The Consortium, an independent group of companies, started with 78
members, and has now expanded to 107 companies. Its membership consists
of 10 PC manufacturers, 37 systems integrators, 30 independent software
vendors, 8 independent hardware vendors, 18 users, and 4 others. The
Consortium has many influential companies on its board, such as IBM,
Lotus-Japan, Fuji Software, Borland, Toshiba, Fujitsu, and Hitachi. The
OS/2 Consortium is very active, and has sponsored several events since
May:
 
  May        General meeting and technical seminar
  June       Technical seminar
  July       First OS/2 Consortium report to members; OS/2 J2.1 beta
               test
  September  Technical seminar
  October    OS/2 symposium (over 1,000 attended); OS/2 J2.1 test and
               monitoring
  November   COMDEX tour; second OS/2 Consortium report to members
  December   Technical seminar
 
On 1 October 1993, an Asia/Pacific office of IBM Personal Software
Products was established. This office will concentrate on starting an
OEM business in Japan. Their motto is "Sell a Million Copies of OS/2 in
Japan"!
 
Japan has demonstrated its support and enthusiasm for OS/2. There is
tremendous momentum there to make OS/2 a key operating system. It
presents an opportunity for ISVs with OS/2 2.1 32-bit applications to
take their products into the Japanese market.
 
========================================================================
 
                       +----------------------+
                       | PC Software in Japan |                  japansw
                       +----------------------+
 
(This information was furnished by the United States Department of
Commerce.)
 
PC software, as defined in this report, covers packaged PC software,
excluding application software packages developed for in-house use. The
most commonly utilized PC operating system software in Japan are MS-DOS
and Windows, followed by UNIX and OS/2.
 
With the introduction of notebook computers in Japan, the Japanese PC
market has been growing rapidly. Currently, the PC market in Japan is
estimated at approximately 800 million USD with 2.2 million units. There
are an estimated 6 to 8 million PCs already in use in Japan. The current
PC software market size in Japan is estimated at approximately 1.7
billion USD.
 
The PC software market is expected to grow 10 to 20 percent annually,
and should reach 2.2 billion USD by 1996. However, the current economic
stagnation in Japan may reduce investment in information-processing
systems by Japanese industries, hence the PC market may not grow as
rapidly as expected. Such a decline would serve to moderate the growth
rate for packaged software.
 
Statistics
----------
 
As official production and trade statistics are not available for this
particular sector, data used in this report are based on the best
estimates of the Software Information Center, the Japan PC Software
Association, and the U.S. & Foreign Commercial Service, Tokyo.
 
                        (Millions USD)         (Percent Gain/Loss)
 
                                               Estimated Average
                                               Annual Real Growth -
                     1990     1991     1992    Next 3 Years
                     ----     ----     ----    --------------------
 
Import Market         300      360      370       15 percent
Local Production    1,050    1,100    1,300
Exports                 0        0        0
Total Market        1,350    1,500    1,700       13 percent
 
Imports from US       280      320      370       15 percent
 
Exchange Rates        145      136      136
 
Future Inflation Rate Assumed: 3 percent
 
Last Year's Import Market Share (Percent for USA and major competitors)
    USA:     90 percent
    England:  4 percent
    Germany:  3 percent
 
Receptivity Score (1-5): 3
 
In Japan, the PC software market has been driven by the PC hardware
market. The recent advancements made in PC technology have been
remarkable; for example, adaptation of 32-megabit microprocessors,
one-megabit RAM, large capacity hard disks, and portable and laptop PCs.
However, software development has failed to keep pace with the rapid
progress being made in PC hardware.
 
Unlike PC standards in the other markets where IBM and Apple dominate,
the Japanese market is different. While the same MS-DOS has been
utilized as an operating system, NEC, Fujitsu, IBM Japan, and AX Council
members use their own modified version of MS-DOS. Due to the
modifications in the operating systems, it is not possible to run the
same application software on different PCs despite their having the same
operating system. To overcome compatibility problems IBM Japan
introduced in 1991 DOS/V as a "strategic standard" to the Japanese
market. This initiative has been followed by Hitachi, Mitsubishi
Electric, Matsushita Electric, and other major electronics companies.
U.S. PC manufacturers AST Research and Compaq Computer have begun DOS/V
computer shipments to Japan. In 1987, Mitsubishi Electric, Sanyo
Electric, Sharp, and other companies formed the AX Council, adopting AX
specifications which are compatible with the IBM PC/AT. The Japanese PC
software market has been changing gradually; however, a standardization
of PC software may have to wait a while, since changing the operating
system is equivalent to changing one's very own language.
 
To estimate the PC software market in Japan, the market size of personal
computers can be used as an indicator. The PC market outlook shows
continued growth, with annual average growth of 15 percent for the
period 1992 through 1997. Accordingly, the PC software market is
expected to grow 10 to 15 percent annually, and it is expected to reach
2.5 billion USD by 1995.
 
The volume of imported software products is difficult to ascertain,
because no statistics are available which pertain to imported software.
According to the Software Information Center, which conducted a survey
of 550 establishments chiefly engaged in software development, 700
packaged software programs, of which 85 percent were imported from the
United States, were utilized by 112 users. Accordingly, the size of the
import market for personal computer software is estimated as 370 million
USD in 1992. Of the 1.7 billion USD total market, the imported software
market represents less than 25 percent. U.S. suppliers dominate the
imported market. An estimated 90 percent of imported PC software comes
from the United States.
 
According to the latest data available from the Japan Personal Computer
Software Technical Laboratory, the top ten uses of application PC
software (as of 1989) are for CAD (17 million USD), vertical market (15
million USD), games (12 million USD), word processing (11 million USD),
language (8 million USD), telecommunication (8 million USD), database (7
million USD), business management (7 million USD), OS (7 million USD),
and spread-sheets (6 million USD).
 
Best Sales Prospects
--------------------
 
1. Spreadsheets
2. Telecommunication Software
3. Utility Software
4. CAD software
 
Competitive Situation
---------------------
 
Although the Japanese PC software market is growing rapidly, competition
is very keen. Sales strength is obviously the major key of
competitiveness. The main factors determining sales strength are price
and distribution. The introduction of notebook-type computers has
resulted in a price war in Japan. Regarding price, the introduction of
low-price software by Ashisuto made a major impact on the PC software
market. For example, Ashisuto introduced word-processing software and
data-processing software at the Yen equivalent to 75 USD each, whereas
other comparable software is sold at the range of 300 to 450 USD, and
300 to 750 USD, respectively.
 
As for distribution, NEC, the number one PC supplier in Japan, owns
approximately 300 specialty stores  The repeated number of outlets
handling NEC products is around 3,000. These stores sell not only PC
hardware, but also software written for the NEC machines. Because of the
number of outlets, the number of software packages available for its
products, and the number of NEC PC users, making a substantial cut in
the NEC market share is inconceivable at present.
 
There are many software packages available in Japan, and competition is
keen. In order to access the market, it is critical to have products
with Japanese-language capability for use on Japanese-language-only PCs.
Japanization of software has been said to be a must for participation in
this market. However, it demands more than simple Japanization in the
highly competitive environment. Japanese users are most concerned about
operability and functions. Therefore, software developers are always
trying to respond to users' needs by adding new improvements, offering
numerous upgraded versions, etc.
 
Market Access
-------------
 
Software products for medium and large mainframe computers are mainly
sold directly to the users. Software packages for smaller systems and
personal computers are sold through computer retailers who are supplied
by software wholesalers. As in the U.S., Japanese software vendors
usually take the following steps to promote sales:
 
- Personal Sales
- Direct Mailings
- Educational sales meetings
- Organizing users' meetings
- Advertising in trade papers and magazines
- Utilizing exhibitions
 
Taxes Imposed on Imported Computer Software
-------------------------------------------
 
When computer software products are imported into the Japanese market or
are licensed for production in Japan, royalties are collected. Both the
exporter (the software company in the U.S.) and the importer
(the agent/distributor in Japan) should notify the Bank of Japan of the
facts in advance of entering into a sales or licensing agreement. The
simple payment of import and other taxes does not fulfill Government of
Japan requirements and could result in administrative and criminal
problems.
 
Article 14, paragraph 2 of the income-tax convention between the United
States and Japan states that a U.S. recipient of royalties must file an
application to be relieved from Japanese income tax on royalties. The
form is to be used by the recipient of royalties in claiming relief from
Japanese Income Tax under the provisions of the Income Tax Convention.
The form must be submitted in duplicate to the payer of royalties, who
must file the original with the Chief of the District Tax Office where
the payer resides, prior to the payment of royalties.
 
Through application of this law, a U.S.  company is entitled to receive
90 percent of the royalties. This is the amount remaining after payment
of a withholding tax imposed by the Japanese law on all licensing
transactions. The 10-percent withholding tax is paid by the Japanese
agent/distributor, or by users of software products, on behalf of the
U.S. company. The U.S. company may make use of this 10 percent, and
deduct the amount from its U.S. tax calculations.
 
There are some importers of computer software products who pay import
taxes, but do not make any notification to the Bank of Japan regarding
the business contracts. This failure to make a notification is illegal,
and is subject to punishment by imprisonment with hard labor for a
maximum of 3 years, and a fine under the amount of 3 times of the value
of the transactions concerned. The law applies to not only Japanese
importers and users, but also U.S. counterparts. Both parties are
obliged to make notification, otherwise both of them are punished.
 
The controlling law on foreign exchange and foreign trade normally does
not apply to a sale, i.e., a simple import of foreign-made software
products into Japan. The importer should at most pay only import tax and
sales tax to the Japanese government.
 
The import tax and sales tax are calculated on the value of the media,
i.e., tapes, disks, etc., and not on the value of the intellectual
property. The import tax and consumption tax on computer software,
valued at 100 million USD, may be few dollars on the media alone.
 
Business Protocol, Courtesies, and Local Customs
------------------------------------------------
 
Although many Japanese executives speak and understand English, it is
better to hire a translator, and to have your business correspondence
and business cards translated into Japanese.
 
The traditional Japanese bow should be observed carefully. Return the
bow, but only bend forward as far as the person has bowed to you. When
bowing, keep your hands on your thighs, and your heels together.
 
Body language and gestures have different meanings in Japan that they do
in the West. For example, if someone laughs during negotiations, it may
mean that the person is embarrassed or shocked, not necessarily that
something was funny.
 
The Japanese are a polite, reserved people. Their culture dictates that
direct assertions are not acceptable. Therefore, your Japanese
associates are unlikely to give you a direct "yes" or "no" during
business negotiations. Indeed, getting them to commit to a position
right then and there on the spot is unlikely. The group decision process
is very important to the Japanese. They actively avoid direct and open
conflict. Helping their associates save face is of the utmost
importance. Bring your patience with you to Japan.
 
Be punctual for both business and social appointments. Call ahead if you
are running late.
 
When taking a Japanese executive's business card, look it over
carefully. Comment on it; nod your head at the person who gave it to you
to acknowledge you have received it; place it carefully in your
business-card case or wallet. If placing the card in your wallet, men
should NOT place the wallet in the back pocket of their pants. Do not
shove the card in your pocket, or write on it.
 
Industry Association Contacts
-----------------------------
 
Japan Personal Computer Software Association
2-D Kioi Royal-Heights
3-29 Kioicho
Chiyoda-ku, Tokyo 102, Japan
Tel: 3-3221-7481, Fax: 3-3221-7143
 
UNIX Business Association
101 COSMO CESSION
4-1-13 Mejiro
Toshima-ku, Tokyo 171, Japan
Tel: 3-5996-0819, Fax: 3-5996-0922
Nippon Computer Graphics Association
Ogawa Bldg.
1-2-2 Uchikanda
Chiyoda-ku, Tokyo 101
Tel: 3-3233-3475, Fax: 3-3233-3450
 
AX Conference
AiOS Annex
1-7-11 Higashi-Gotanda
Shinagawa-ku, Tokyo 141, Japan
Tel: 3-3440-9100, Fax: 3-3440-9104
 
Software Information Center
Toto Bldg.
5-1-4 Toranomon
Minato-ku, Tokyo 105, Japan
Tel: 3-3437-3071, Fax: 3-3437-3398
 
American Electronics Association, Japan Office
11-4 Yonbancho
Chiyoda-ku, Tokyo 102
Tel: 3-3237-7195, Fax: 3-3237-1237
 
Possible contacts for Agent/Distributors:
 
Ashisuto
Shinyurigaoka City Bldg.
1-1-1 Manpukuji, Asao-ku
Kawasaki-chi 215
Tel: 44095105611, Fax: 44-951-5610
Contact: Mr. Bill Totten
 
Software Japan International, Inc.
3-3-6 Iwamotocho
Chiyoda-ku, Tokyo 101, Japan
Tel: 3-3862-2361, Fax: 3-3862-2379
Contact: Mr. Haruki Konno
 
CREO Co., Ltd.
Shibaura Square Bldg.
4-9-25 Shibaura
Minato-ku, Tokyo 108, Japan
Tel: 3-3456-4625, Fax: 3-3456-4733
Contact: Mr. Masahiko Kano
 
Rikei Corporation
Shinjuku Nomura Bldg.
1-26-2 Nishi-Shinjuku
Shinjuku-ku, Tokyo 163, Japan
Tel: 3-3345-1411, Fax: 3-3345-7969
Contact: Mr. Michihiro Aoshima
 
K.K. Computer Plaza
Tokyo Bldg.
2-7-3 Marunouchi
Chiyoda-ku, Tokyo 100, Japan
Tel: 3-3213-0481, Fax: 3-3213-0508
Contact: Mr. Shinichiro Kakizawa
 
K.K. Terilogy
Aoki Bispork Bldg. 2F.
3-2 Kanda-Jinbocho
Chiyoda-ku, Tokyo 101, Japan
Tel: 3-3237-3291, Fax: 3-3237-3293
Contact: Mr. Norio Tsubuki
 
Tact Systems, Inc.
2-5-11 Iwamotocho
Chiyoda-ku, Tokyo 101, Japan
Tel: 3-3865-7100, Fax: 3-3865-7101
Contact: Mr. Nobuo Katsumura
 
Publications
------------
 
Computopia (Japanese), Bi-weekly
Published by: Computer Age Co., Ltd.
              3-2-5 Kasumigaseki
              Chiyoda-ku, Tokyo 100
Tel:          3-3581-5201
 
Nikkei Computer (Japanese), Bi-weekly
Published by: Nikkei Business Publications, Inc.
              3-3-23 Misaki-cho
              Chiyoda-ku, Tokyo 101
Tel:          3-5696-1111
 
OEP (English), Monthly
Published by: Dempa Publications, Inc.
              1-11-15 Higashi Gotanda
              Shinagawa-ku, Tokyo 141
Tel:          3-3445-6111
 
Computer Tokyo (English), Bi-weekly
Published by: Intercontinental Marketing Corp.
              C.P.O. Box 971, Tokyo 100-91
Tel:          3-3661-8373
 
Japan Computer Quarterly (English), Quarterly
Published by: Japan Information Processing Development Center, sales
              agent: ODS Corporation
              Dai-ni Kuyo Bldg., 5-10-2, Minami Aoyama, Minato-ku, Tokyo
              107
Tel:          3-3486-7090
 
Soft Landing in Japan (English), 1990, 97p.
Published by: American Electronics Assn. Japan Office
              11-4 Yonbancho, Chiyoda-ku, Tokyo 102
Tel:          3-3237-7195
              1-408-987-4200, AEA Infonet in the U.S.
 
========================================================================
 
                                                                apevents
 
     +----------------------------------------------------------+
     | Asia/Pacific Computer Hardware and Software Trade Events |
     +----------------------------------------------------------+
 
(This information was furnished by the United States Department of
Commerce.)
 
The following is a list of some of the computer hardware and software
trade promotion events in Asia/Pacific.
 
Australia
---------
 
GOVERNMENT TECHNOLOGY EVENT                   February
      Location:         Canberra
      Contact:          Technology in Government Committee, P.O. Box
                        255, Redfern NSW 2016. Tel 61-2-552-1166; fax
                        61-2-660-3813.
 
PC COMMUNICATIONS                             March
      Location:         Sydney
      Contact:          Commercial Section, U.S. Consulate General,
                        Sydney, Unit 11026, APO AP 96554-0002. Tel
                        61-2-261-9200; fax 61-2-261-8148.
 
CAT                                           May
      Location:         New South Wales
      Contact:          Computer Society, 149 Castlereagh St., 6th
                        Floor. Sydney NSW 2000. Tel 61-2-283-5544; fax
                        61-2-283-5543.
 
CALS AUSTRALIA                                June
      Description:      Show featuring defense acquisition and
                        logistical support systems
      Location:         Sydney
      Contact:          National Convention and Management Service;
                        Suite 2/7, Tobin Place, Holder ACT 2611.
 
PC COMMUNICATIONS                             August
      Location:         Melbourne
      Contact:          Australian Exhibition Services, Illoura Plaza,
                        424 St. Kilda Road, Melbourne VIC 3004. Tel
                        61-3-267-4500; fax  61-3-267-7981.
 
TECHNOLOGY/COMMUNICATIONS                     August 1994
      Location:         Melbourne
      Contact:          JeNelle Matheson, U.S. Department of Commerce,
                        Room 1229, 14th Street and Constitution Avenue
                        NW, Washington DC 20230. Tel 202-482-8422.
 
QUEENSLAND COMPUTER EXPOSITION                October
      Description:      Show featuring mainframes, minicomputers,
                        workstations, and storage systems
      Location:         Brisbane
      Contact:          Queensland Exhibition Service, P.O. Box 280,
                        Sunnybank QLD 4109. Tel 61-7-345-8800; fax
                        61-7-345-4221.
 
SUPERCOMPUTER CONFERENCE                      December
      Location:         Queensland
      Contact:          Intermedia Group, P.O Box 1280, Milton QLD 4064.
                        Tel 61-7-369-0477; fax 61-7-369-1512.
 
China
-----
 
SOC PETRO ENGINEERS SPE--CHINA                March/Even Years
      Description:      Show featuring computer technology
      Location:         Beijing
      Contact:          Susan Bell Events. Tel 1-214-669-3377.
 
COMPUTER SOFTWARE EXHIBITION                  November
      Description:      Show featuring computer software
      Location:         Guangzhou
      Contact:          Commercial Section, U.S. Consulate General,
                        Guangzhou, PSC 461, Box 100, FPO AP 96521-0002.
                        Tel 86-20-888-8911; fax 86-20-666-6409.
 
EXPO COMM CHINA                               November/Annual
      Location:         Beijing
      Contact:          Commercial Section, U.S. Embassy, Beijing,
                        PSC 461, Box 50, FPO AP 96521-0002.
                        Tel 86-1-532-3831; fax 86-1-532-3178.
 
SOFTWARE TRADE MISSION TO CHINA & HONG KONG   December 1993
      Description:      Trade mission for U.S. computer software firms
                        interested in these important markets
      Location:         Beijing and Shenzhen (and Hong Kong)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
Hong Kong
---------
 
SOFTWARE VILLAGE                              May
      Location:         Hong Kong
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
HONG KONG INTL COMPUTER SHOW                  May/Annual
      Description:      Show featuring mini and micro computers,
                        software, CAD/CAM, printers, and peripherals
      Location:         Hong Kong
      Size:             300 booths
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
COMPUTER EXPO                                 May
      Location:         Hong Kong
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
CENIT ASIA                                    Sept. or October/Annual
      Description:      International show featuring information and
                        telecommunications technology
      Location:         Hong Kong
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
HONG KONG ELECTRONICS FAIR                    October/Annual
      Location:         Hong Kong
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
SOFTWARE EXHIBITION                           November
      Description:      Show featuring computer software
      Location:         Hong Kong
      Contact:          Trade Development Council.
                        Tel 1-212-838-8441; fax 1-212-838-8688.
 
SOFTWARE TRADE MISSION TO CHINA & HONG KONG   December 1993
      Description:      Trade mission for U.S. computer software firms
                        interested in these important markets
      Location:         Beijing and Shenzhen (and Hong Kong)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
Japan
-----
 
MAC WORLD EXPO                                February/Annual
      Location:         Tokyo
      Contact:          Nihon Kogyo Shimbun, 1-28-5 Kanda-Jimbocho,
                        Chiyoda-ku, Tokyo 101. Fax: 03-3292-6137.
 
PUBLIC SECTOR COMPUTER TRADE MISSION          March 1994
      Description:      Seminar mission to Japan that will allow
                        high-level executives of U.S. computer hardware,
                        software, and services firms to meet Japanese
                        public sector procurement officials and to learn
                        about doing business with Japanese Government
                        agencies
      Location:         Tokyo
      Contact:          Tim Miles, U.S. Department of Commerce, Office
                        of Computers and Business Equipment, Room 2806,
                        14th St. and Constitution Ave. NW, Washington
                        DC 20230. Tel 1-202-482-2990; fax
                        1-202-482-0952.
 
MICROCOMPUTER SHOW                            April/Annual
      Description:      Show featuring personal computers
      Location:         Tokyo
      Contact:          Japan Electronic Industry Development
                        Association (JEIDA), Kikai Shinko Kaikan, 3-5-8
                        Shibakoen, Minato-ku, Tokyo 105. Fax
                        03-3433-2003.
 
SUPERCOMPUTING JAPAN                          April/Annual
      Description:      Show featuring supercomputers certified by the
                        U.S. Department of Commerce
      Location:         Tokyo
      Contact:          Meridian Pacific Group. Tel 1-800-879-4454.
 
CADMEC                                        May
      Description:      Show featuring CAD/CAM/CAE products
      Location:         Kitakyushu
      Contact:          West Japan Industry and Trade Exhibition
                        Association, 3-7-1 Asano, Kokurakita-ku,
                        Kitakyushu City, Fukuoka Prefecture 802. Fax
                        093-521-8845.
 
BUSINESS MACHINE SHOW                         June/Annual
      Description:      Show featuring office computers, PCs, software,
                        and related products
      Location:         Nagoya
      Contact:          Chubu Office Management Association, Chukei
                        building, 4-4-12 Meieki, Nakamura-ku, Nagoya
                        450. Fax 052-581-1928.
 
COMPUTER GRAPHICS                             June/Annual
      Description:      Show featuring computer graphics products
      Location:         Osaka
      Contact:          Japan Management Association, Osaka Kokusai
                        Building, 2-3-13 Azuchimachi, Chuo-ku, Osaka
                        541. Fax 06-261-5852.
 
U.S.-JAPAN SOFTWARE CONFERENCE                June 1994
      Description:      Seminar where U.S. software firms cna learn
                        about opportunities in Japan from Japanese
                        hardware manufacturers
      Location:         Selected U.S. cities
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
ARTIFICIAL INTELLIGENCE EXHIBITION            July/Annual
      Description:      Show featuring artificial intelligence
                        applications, image processing, and related
                        products
      Location:         Tokyo
      Contact:          Nihon Keizai Shimbun, Inc., 1-9-5 Otemachi,
                        Chiyoda-ku, Tokyo 100-66. Fax: 03-3243-9086.
 
CASE JAPAN                                    July/Annual
      Description:      Largest show in Asia for producers and users of
                        CASE products
      Location:         Tokyo, JAPAN
      Size:             80 booths (18,000 visitors)
      Contact:          Laura Krouse. Tel 1-203-352-8357.
 
DATA SHOW                                     September/Annual
      Description:      Show featuring computers, workstations, and
                        related products
      Location:         Tokyo
      Contact:          Japan Electronic Industry Development
                        Association (JEIDA), Kikai Shinko Kaikan, 3-5-8
                        Shibakoen, Minato-ku, Tokyo 105. Fax
                        03-3433-2003.
 
DATABASE TOKYO                                September/Annual
      Location:         Tokyo
      Contact:          Japan Database Industry Association, 2-7
                        Kagurazaka, Shinjuku-ku, Tokyo 162. Fax
                        03-3235-5976.
 
SOFTWARE SYSTEMS USA                          Sept. or October/Annual
      Description:      Trade mission for new-to-market U.S. packaged
                        software suppliers to Japan featuring intensive
                        briefings and prearranged meetings with
                        prospective agents and representatives
      Location:         Tokyo
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
DATABASE FAIR                                 October
      Location:         Sapporo
      Contact:          Commercial Section, U.S. Embassy, Tokyo, Unit
                        45004, Box 258, APO AP 96337-0001. Tel
                        81-3-3224-5000; fax 81-3-3589-4235.
 
NICOGRAPH                                     November/Annual
      Description:      Show featuring CAD/CAM and other computer
                        graphics products.
      Location:         Tokyo
      Contact:          Nihon Keizai Shimbun, Inc., 1-9-5 Otemachi,
                        Chiyoda-ku, Tokyo 100-66; fax: 03-3243-9086
 
Korea
-----
 
SW TRADE MISSION TO KOREA & TAIWAN            May 1994
      Description:      Trade mission for U.S. computer software firms
                        interested in Asian markets
      Location:         Seoul (and Taipei, Taiwan)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
SOFTWARE EXHIBITION OF KOREA                  June/Annual
      Description:      Show featuring computer software
      Location:         Seoul
      Contact:          Commercial Section, U.S. Embassy, Seoul, Unit
                        15550, APO AP 96205-0001. Tel 82-2-397-4114;
                        fax 82-2-739-1628.
 
COMNET SHOW                                   September/Annual
      Location:         Seoul
      Contact:          Commercial Section, U.S. Embassy, Seoul, Unit
                        15550, APO AP 96205-0001. Tel 82-2-397-4114;
                        fax 82-2-739-1628.
 
CONTACT KOREA                                 October
      Description:      Show featuring computer hardware, software, and
                        peripherals
      Location:         Seoul
      Contact:          Commercial Section, U.S. Embassy, Seoul, Unit
                        15550, APO AP 96205-0001. Tel 82-2-397-4114;
                        fax 82-2-739-1628.
 
Malaysia
--------
 
SOFTWARE TRADE MISSION TO MALAYSIA & SINGAPORE   March 1994
      Description:      Trade mission for computer software firms
                        interested in the ASEAN markets
      Location:         Kuala Lumpur (and Singapore)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
COMPUTERTECH                                  March/Annual
      Description:      Exhibition and conference featuring computers
                        and information technology
      Location:         Kuala Lumpur
      Contact:          Commercial Section, U.S. Embassy, Kuala Lumpur,
                        376 Jalan Tun Razak, 50400 Kuala Lumpur, P.O.
                        Box No. 10035, 50700 Kuala Lumpur. Tel
                        60-3-242-2207; fax 60-3-242-1866.
 
ASIA ELECOMS EXHIBITION                       May
      Location:         Kuala Lumpur
      Contact:          Commercial Section, U.S. Embassy, Kuala Lumpur,
                        376 Jalan Tun Razak, 50400 Kuala Lumpur, P.O.
                        Box No. 10035, 50700 Kuala Lumpur. Tel
                        60-3-242-2207; fax 60-3-242-1866.
 
MALAYSIA COMPUTER COMMUNICATIONS TECHNICAL EXHIBIT   November/Even Years
      Location:         Kuala Lumpur
      Contact:          Commercial Section, U.S. Embassy, Kuala Lumpur,
                        376 Jalan Tun Razak, 50400 Kuala Lumpur, P.O.
                        Box No. 10035, 50700 Kuala Lumpur. Tel
                        60-3-242-2207; fax 60-3-242-1866.
 
ITX COMPUTER & SOFTWARE EXHIBIT               November or December
      Location:         Kuala Lumpur
      Contact:          Commercial Section, U.S. Embassy, Kuala Lumpur,
                        376 Jalan Tun Razak, 50400 Kuala Lumpur, P.O.
                        Box No. 10035, 50700 Kuala Lumpur. Tel
                        60-3-242-2207; fax 60-3-242-1866.
 
New Zealand
-----------
 
COMPUTER                                      May
      Location:         Wellington
      Contact:          Economic Section, U.S. Embassy Wellington, PSC
                        467, Box 1, FPO AP 96531-1001. Tel
                        64-4-472-2068; fax 64-4-472-3537.
 
COMPUTER                                      September
      Location:         Auckland
      Contact:          Commercial Section, U.S. Consulate General,
                        Auckland, 4th Floor, Yorkshire General Building,
                        CNR Shortland and O'Connell Sts., Auckland. Tel
                        64-9-303-2724; fax 64-9-366-0870.
 
COMPUTER                                      November
      Location:         Christchurch
      Contact:          Economic Section, U.S. Embassy, Wellington, PSC
                        467, Box 1, FPO AP 96531-1001. tel
                        64-4-472-2068; fax 64-4-472-3537.
 
Philippines
-----------
 
MANILA OFFICE WORLD INTL EXHIBIT              September/Annual
      Location:         Manila
      Contact:          Commercial Section, U.S. Embassy Manila, 395
                        Buendia Avenue Extension Makati. Tel
                        63-2-818-6674; fax 63-2-818-2684.
 
COMPUTER DISTRIBUTORS AND DEALERS ASSOCIATION   October
      Location:         Manila
      Contact:          Commercial Section, U.S. Embassy Manila, 395
                        Buendia Avenue Extension Makati. Tel
                        63-2-818-6674; fax 63-2-818-2684.
 
Singapore
---------
 
SOFTWARE TRADE MISSION TO SINGAPORE & MALAYSIA   March 1994
      Description:      Trade mission for U.S. computer software firms
                        interested in ASEAN markets
      Location:         Singapore (and Kuala Lumpur, Malaysia)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
SINGAPORE INTERNATIONAL HARDWARE AND SOFTWARE SHOWCASE   June/Annual
      Description:      Show featuring PC hardware and software
      Location:         Singapore
      Contact:          Commercial Section, U.S. Embassy, Singapore, 30
                        Hill St., Singapore 0617. Tel 65-338-0251; fax
                        65-338-4550.
 
COMTEC                                        August or September/Annual
      Description:      Show featuring microcomputers
      Location:         Singapore
      Size:             220 booths
      Contact:          ITP Services, 994 Bendeweek Rd. 30403, Singapore
                        1233. Tel 65-291-3273; fax 65-296-5389.
 
GLOBAL TRONICS                                September
      Location:         Singapore
      Contact:          Cahners Exposition Group, 1 Maritime Square,
                        #12-01 World Trade Centre. Tel 65-271-1013; fax
                        65-274-4666.
 
SINGAPORE INFORMATICS                         October
      Description:      Show featuring computers and related products
      Location:         Singapore
      Contact:          Commercial Section, U.S. Embassy, Singapore, 30
                        Hill St., Singapore 0617. Tel 65-338-0251; fax
                        65-338-4550.
 
SINGAPORE INTERNATIONAL INFORMATION TECHNOLOGY EXHIBIT   December/Annual
      Description:      Show featuring microcomputer hardware and
                        software products
      Location:         Singapore
      Size:             1,100 booths
      Contact:          Technofairs Corp. Ptd., 1 Colombo Court, Suite
                        06-01, Singapore, Singapore. Tel 65-337-6265;
                        fax: 65-336-0718.
 
Taiwan
------
 
SOFTWARE TRADE MISSION TO KOREA & TAIWAN      May 1994
      Description:      Trade mission for U.S. computer software firms
                        interested in Asian markets
      Location:         Taipei (and Seoul, Korea)
      Contact:          Heidi Hijikata, U.S. Department of Commerce,
                        Office of Computers and Business Equipment,
                        Room 2806, 14th St. and Constitution Ave. NW,
                        Washington DC 20230. Tel 1-202-482-0569;
                        fax 1-202-482-0952.
 
COMPUTEX                                      June/Annual
      Description:      Show featuring computer hardware, software,
                        peripherals, and related services
      Location:         Taipei
      Contact:          China External Trade Development Council, 333
                        Keelung Road, Sect. 1, Taipei 10548. Tel
                        886-02-738-2345; fax 886-02-757-6653.
 
COMPUTER APPLICATIONS SHOW                    August
      Description:      Show featuring CAD/CAM/CAE/CIM products
      Location:         Taipei
      Contact:          Taipei Computer Association, 3F, 2 Pa-The Road,
                        Sect. 3, Taipei. Tel 886-02-776-4249; fax
                        886-02-776-4210.
 
TAIPEI INTERNATIONAL INFORMATION SERVICES SHOW   September
      Location:         Taipei
      Contact:          International Service Industry Association, 8F,
                        111 Chung Shan N. Road, Section 2, Taipei. Tel
                        886-02-522-1350; fax 886-02-511-8234.
 
Thailand
--------
 
ASIACOMM                                      February/Annual
      Description:      International telecommunications and information
                        technology trade exhibition for Thailand and
                        Indochina
      Location:         Bangkok
      Contact:          Reed Tradex Co. Ltd., 1611-1613, 16th Floor, BB
                        Building, 54 Asoke Rd., Sukhumvit 21, Bangkok
                        10110. Tel 66-2-260-7103/8; fax 66-2-260-7109.
 
COMPUTER AND INFOASIA                         February
      Description:      Show featuring computers and information
                        technology
      Location:         Bangkok
      Contact:          Reed Tradex Co. Ltd., 1611-1613, 16th Floor, BB
                        Building, 54 Asoke Rd., Sukhumvit 21, Bangkok
                        10110. Tel 66-2-260-7103/8; fax 66-2-260-7109.
 
COMPUTER THAI                                 June/Annual
      Description:      Show featuring computers and peripherals
      Location:         Bangkok
      Contact:          Reed Tradex Co. Ltd., 1611-1613, 16th Floor, BB
                        Building, 54 Asoke Rd., Sukhumvit 21, Bangkok
                        10110. Tel 66-2-260-7103/8; fax 66-2-260-7109.
 
CATT                                          August
      Description:      Show featuring CAD/CAM/CAE/CIM products
      Location:         Bangkok
      Contact:          Thailand Exhibitions & Management Co. (TEM),
                        300/30-31 Vibhavadee-Rangsit Road; Dindaeng,
                        Huay-Khwang, Bangkok 10400. Tel 66-2-275-5313/4;
                        fax  66-2-277-6075.
 
INFORMATIC & TELEMATIC                        September/Annual
      Description:      Show featuring computers, office automation, and
                        information technology
      Location:         Bangkok
      Size:             17,820 sq. feet
      Contact:          Reed Tradex Co. Ltd., 1611-1613, 16th Floor, BB
                        Building, 54 Asoke Rd., Sukhumvit 21, Bangkok
                        10110. Tel 66-2-260-7103/8; fax 66-2-260-7109.
 
========================================================================
 
            +-----------------------------------------+
            | Latest Information About OS/2 2.1 Books |         booklist
            +-----------------------------------------+
 
Here is the latest list of published and planned books about OS/2 2.1.
In response to many requests for author names and ISBN numbers, the list
now includes these items wherever possible. As we acquire more of this
information, we will add it to the list.
 
We are pleased to announce that Using OS/2 2.1 has sold over 100,000
copies, and OS/2 2.1 Unleashed continues on the best-seller list!
 
Title                                            Publisher
-----                                            ---------
 
Released
--------
 
Advanced OS/2 Presentation Manager Programming
Thomas Burge and Joseph Celi
ISBN 0-471-59198-X, John Wiley & Sons
 
The Art of OS/2 C Programming
Kathleen Panov, Arthur Panov, and Larry Salomon
ISBN 0-89435-446-9, QED
 
Client/Server Programming with OS/2 2.1, Third Edition
Robert Orfali and Dan Harkey
ISBN 0-442-01833-9, Van Nostrand Reinhold
 
Designing OS/2 Applications
David Reich
ISBN 0-471-58889-X, John Wiley & Sons
 
Dvorak's Guide to OS/2
John Dvorak, David Whittle, and Martin McElroy
ISBN 0-679-74648-X, Random House
 
Easy OS/2
Shelley O'Hara
ISBN 1-56529-145-X, Que
 
Inside OS/2 2.1, Third Edition
Mark Minasi, John Little, Marlene Semple, Bill Camarda, Bill Schindler,
  and Esther Schindler
ISBN 1-56205-206-3, New Riders
 
Learn OS/2 in a Day
Brian Dooley
ISBN 1-55622-361-7, Wordware
 
The Little OS/2 Book
Kay Y. Nelson
ISBN 1-56609-047-4, Peachpit Press
 
Micro Focus CICS Option 3.0: Developing CICS Applications on the PC
author ?
ISBN ?, QED
 
Micro Focus COBOL/2 Workbench for the Application Developer
author ?
ISBN ?, QED
 
OS/2 2.1 Complete
Peter Franken
ISBN 1-55755-184-7, Abacus
 
The OS/2 2.1 Corporate Programmer's Handbook
Nora Scholin, Martin Sullivan, and Robin Scragg
ISBN 0-442-01598-4, Van Nostrand Reinhold
 
OS/2 2.1 Unleashed
David Moskowitz and David Kerr
ISBN 0-672-30240-3, Sams
 
The OS/2 2.1 User's Bible
Robert Albrecht and Michael Plura
ISBN 1-55755-174-X, Abacus
 
OS/2 2.X Notebook: Best of OS/2 Developer
Dick Conklin, editor
ISBN 0-442-01522-4, Van Nostrand Reinhold
 
OS/2 Extra
author ?
ISBN ?, TAB
 
OS/2 for Dummies
Andy Rathbone
ISBN 1-878058-76-2, IDG
 
OS/2 for Non-Nerds
Bruce Hallberg
ISBN 1-56205-153-9, New Riders
 
OS/2 Inside & Out
Kathy Ivena
ISBN 0-07-881871-0, Osborne
 
OS/2 Instant Reference
Peter Dyson
ISBN 0-7821-1179-3, Sybex
 
OS/2 Programming
Herbert Schildt and Robert Goosey
ISBN 0-07-881910-5, Osborne
 
OS/2 Secrets and Solutions
Peter Dyson
ISBN 0-7821-1281-1, Sybex
 
PC Learning Labs Teaches OS/2 2.1
by Logical Operations
ISBN 1-56276-148-X, Ziff-Davis
 
Quick Reference Guide for OS/2 2.1
George T. Lynch
ISBN 1-56243-119-6, DDC
 
Real-World Programming in OS/2 2.1
Derrel R. Blain, Kurt R. Delimon, and Jeff English
ISBN 0-672-30300-0, Sams
 
REXX Reference Summary Handbook
Dick Goran
ISBN ?, CFS Nevada
 
The Shell Collection: OS/2 2.1 Utilities
Steven Levenson
ISBN 0-442-01585-2, Van Nostrand Reinhold
 
Stepping Up to OS/2 2.1
Robert Albrecht and Michael Plura
ISBN 1-55755-185-5, Abacus
 
Teach Yourself OS/2 2.1
by MIS Press Staff
ISBN 1-55828-282-3, MIS Press
 
Teach Yourself OS/2 2.1 in a Week
Carol Thomas
ISBN 0-672-30360-4, Sams
 
10-Minute Guide to OS/2 2.1
Herb Tyson
ISBN 1-56761-185-0, Alpha
 
Thinking Person's Guide to OS/2 2.1
Maria Tyne
ISBN 0-89435-467-1, QED
 
Using OS/2 2.1 Special Edition
Barry Nance and Caroline Halliday
ISBN 1-56529-118-2, Que
 
Using Workplace OS/2
Lori Brown and Jeff Howard
ISBN 0-442-01590-9, Van Nostrand Reinhold
 
Van Wolverton's Guide to OS/2
Van Wolverton and Jim Meade
ISBN 0-679-74877-6, Random House
 
Voodoo OS/2
Allen G. Taylor
ISBN 1-566-04066-3, Ventana
 
Writing OS/2 Device Drivers in C, Second Edition
Steve Mastrianni
ISBN 0-442-01729-4, Van Nostrand Reinhold
 
Your OS/2 2.1 Consultant
Herb Tyson
ISBN 0-672-30317-5, Sams
 
October
-------
 
Instant OS/2
Len Dorfman
ISBN 0-8306-4522-5, TAB
 
The OS/2 2.1 REXX Handbook
Hallette German
ISBN 0-442-01734-0, Van Nostrand Reinhold
 
Now That I Have OS/2 2.1 On My Computer, What Do I Do Next?
Steve Levenson and Eli Hertz
ISBN 0-442-01832-0, Van Nostrand Reinhold
 
OS/2 2.1 Workplace Shell Programming
author ?
ISBN ?, Random House
 
November
--------
 
OS/2 Batch Files to Go
author ?
ISBN ?, TAB
 
December
--------
 
OS/2 2.1 Red Book for Developers
author ?
ISBN ?, Que
 
OS/2 2.1 Red Book for Power Users
author ?
ISBN ?, Que
 
OS/2 and Networking
author ?
ISBN ?, Wiley-QED
 
OS/2 Presentation Manager Programming
author ?
ISBN ?, Ziff-Davis
 
The Ultimate OS/2 Programmer's Manual
author ?
ISBN ?, TAB
 
January 1994
------------
 
Application Development Using OS/2 REXX
author ?
ISBN ?, Wiley-QED
 
A Client/Server Survival Guide with OS/2
Robert Orfali and Dan Harkey
ISBN 0-442-01798-7, Van Nostrand Reinhold
 
The Design of OS/2 2.1
author ?
ISBN ?, Addison-Wesley
 
Mastering OS/2 REXX
author ?
ISBN ?, Wiley-QED
 
The OS/2 2.1 Application Developer's Guide
author ?
ISBN ?, Van Nostrand Reinhold
 
OS/2 Database Manager's Handbook
author ?
ISBN ?, Wiley-QED
 
OS/2 Remote Communications: Asynchronous to Synchronous T&T
Ken Stonecipher
ISBN ?, Van Nostrand Reinhold
 
OS/2 V2 C++ Class Library: Power GUI Programming with C Set ++
William Law, Kevin Leong, Robert Love, and Hiroshi Tsuji
ISBN 0-442-01795-2, Van Nostrand Reinhold
 
February 1994
-------------
 
Objects for OS/2 2.1
Bruce Tate, Scott Danforth, Paul ?
ISBN 0-442-01738-3, Van Nostrand Reinhold
 
Using OS/2 2.1, Third Edition
author ?
ISBN ?, Que
 
March 1994
----------
 
C Programming in the OS/2 Environment
Mitra Gopaul
ISBN ?, Van Nostrand Reinhold
 
Downsizing to OS/2 2.1
author ?
ISBN ?, New Riders
 
OS/2 Secrets
author ?
ISBN ?, IDG
 
OS/2 2.1 and NetWare Programming
author ?
ISBN ?, Van Nostrand Reinhold
 
1995
----
 
OS/2 for the Impatient (January 1995)
author ?
ISBN ?, Addison-Wesley
 
OS/2 Connectivity (early 1995)
author ?
ISBN ?, Wordware
 
Date to be Determined
---------------------
 
Advanced OS/2 Workplace Shell
author ?
ISBN ?, Wiley-QED
 
Effective Multithreading in OS/2
Len Dorfman
ISBN ?, TAB
 
Independent Platform Coding
author ?
ISBN ?, IBM
 
Object Vision for OS/2 2.1
author ?
ISBN ?, Wiley-QED
 
The OS/2 2.1 Application Developer's Guide
Jody Kelly, Craig Swearingen, et al
ISBN ?, Van Nostrand Reinhold
 
OS/2 2.1 Developing, Porting, and Testing Applications
author ?
ISBN ?, Wiley-QED
 
OS/2 Communications Manager 2.0
author ?
ISBN ?, Wiley-QED
 
OS/2 Connectivity
author ?
ISBN ?, Wiley-QED
 
OS/2 Demystified
author ?
ISBN ?, TAB
 
OS/2 in the Fast Lane (2.1 edition)
author ?
ISBN ?, New Riders
 
OS/2 and Netware Programming: Using the Netware Client API for C
Lori Gauthier
ISBN ?, Van Nostrand Reinhold
 
OS/2 Presentation Manager Programming with IBM C++
author ?
ISBN ?, Wiley-QED
 
OS/2 User's Guide to Installation, Configuration, and Use
author ?
ISBN ?, Wiley-QED
 
Platform-Independent: Migrating from Character-Mode DOS to OS/2
Len Dorfman
ISBN ?, TAB
 
========================================================================
 
             +--------------------------------------------+
             | Dial Your International Access Code First! |       intacc
             +--------------------------------------------+
 
In the 15 September issue of this newsletter, in the article about The
Developer Connection for OS/2, the following notice appeared:
 
------------------------------------------------------------------------
 
Here are some phone and fax numbers to use for ordering The Developer
Connection for OS/2 in other countries.
 
                      Voice                Fax
                      -----                ---
 
  Canada              1-800-561-5293       1-416-946-5700
  France              45-3-252-7411        45-3-252-8203
  Germany             45-3-252-6711        45-3-252-8203
  Italy               45-3-252-7622        45-3-252-8203
  Netherlands         45-3-252-7088        45-3-252-8203
 
  Spain               45-3-252-6311        45-3-252-8203
  United Kingdom      45-3-252-6588        45-3-252-8203
  Asia/Pacific        61-2-354-7684        61-2-354-7766
  United States       1-800-633-8266       1-800-494-3045
 
------------------------------------------------------------------------
 
Please note that 45 is the country code for Denmark, and 61 for
Australia. Before you dial the country code, you must first dial your
own country's international access code. For example, the international
access code within the USA is 011. Therefore, if someone in the USA
wants to call the voice number shown for the United Kingdom, the dialing
sequence would be 011-45-3-252-6588. International access codes vary by
country, so please be sure to find out what your country's international
access code is.
 
========================================================================
 
                       +-------------------+
                       | 800 Phone Numbers |                      800nos
                       +-------------------+
 
The 800 phone numbers below come from two sources:
(1) This issue and preceding issues of PSP Developer Support News
(2) Information posted on IBM internal forums.
 
Common Desktop Environment Developers Conference          1-800-225-4698
OS/2 Multimedia Tools                                     1-800-228-8584
OS/2 2.0 Customer Support (Defect Reporting)              1-800-237-5511
IBM PSP Developer Support Marketing Center              * 1-800-285-2936
OS/2 Tour '93 Professional Overview Session               1-800-285-7577
OS/2 2.0 Software Support                                 1-800-288-8737
OS/2 Sales                                                1-800-342-6672
    (in Canada, 1-800-465-1234)
IBM National Telesales Marketing (IBMCALL)                1-800-426-2255
IBM Software Installer 1.2 for OS/2                       1-800-426-2279
Boca Raton Technical Services Software System Test        1-800-426-2622
IBM Direct                                                1-800-426-2968
DCE Client for Windows Beta Program                       1-800-426-3040
    (in Canada, 1-800-561-5293)
LAN NetView Extended Beta Test                            1-800-426-3040
    (in Canada, 1-800-561-5293)
IBM Business Partner Locator (PS/2 Dealers)               1-800-426-3377
IBM FAX Information Service                               1-800-426-4329
    (in Canada, 1-800-465-3299)
OEM Sales                                                 1-800-426-4579
Skill Dynamics (Education)                                1-800-426-8322
    (in Canada, 1-800-661-2131)
Ultimedia Developer Assistance Program                    1-800-426-9402
The Corner Store                                          1-800-428-9672
Programmer's Paradise                                     1-800-445-7899
Integrated Systems Solutions Corporation                  1-800-472-4772
ATI Travel Management (for DB2 Technical Conference)    * 1-800-477-8920
CompuServe Membership                                     1-800-524-3388
Travel Reservations for ColoradOS/2 Conference            1-800-544-2432
OS/2 Application Assistance Center + TalkLink (OS2BBS)    1-800-547-1283
Personal Systems Technical Solutions magazine             1-800-551-2832
Software Vendor Systems Center                            1-800-553-1623
several Developer Assistance Programs                   * 1-800-627-8363
Berlitz Translation Services                              1-800-628-4808
    (in Canada, 1-800-387-5500)
IBM Developer Connection for OS/2                         1-800-633-8266
    (in Canada, 1-800-561-5293)
IBM Direct Response Marketing                             1-800-633-8266
    (in Canada, 1-800-561-5293)
GEnie                                                     1-800-638-8369
ColoradOS/2 Conference Registration                       1-800-648-5717
IBM Redemption Center (OS/2 2.0 Upgrade)                  1-800-677-2581
IBM Porting and Technical Consulting Workshops            1-800-678-31UP
Delphi                                                    1-800-695-4005
OS/2 Tour '93 General Overview and Technical Sessions     1-800-766-4344
Personal Systems HelpCenter                               1-800-772-2227
PRODIGY                                                   1-800-776-3449
Indelible Blue, Inc.                                      1-800-776-8284
America On Line                                           1-800-827-6364
Business Depot, Inc.                                      1-800-844-8448
CompuServe                                                1-800-848-8199
IBM PSP Technical Interchange Registration              * 1-800-872-7109
IBM Publications                                          1-800-879-2755
IBM Ultimedia Tools Series                                1-800-887-7771
PenDOS Software Developer Kit                             1-800-888-8242
OS/2 Developer magazine                                   1-800-926-8672
OS/2 Tour '93 Developer Seminar                           1-800-934-6566
OS/2 Free Seminar Enrollment                              1-800-937-3737
OS/2 Tour '93 Space Registration                          1-800-947-8688
DB2 Technical Conference                                  1-800-955-1238
Drake Training and Technologies (for Professional       * 1-800-959-3926
  Certification Program from IBM)
IBM Customer Support Center                               1-800-967-7882
Personal Software Products Support Center (Defect report) 1-800-992-4777
 
 * indicates the number works in Canada also
 
========================================================================
 
         +--------------------------------------------------+
         | Trademarks, Registered Trademarks, Service Marks |     tmarks
         +--------------------------------------------------+
 
(R)  AIX, AIX SystemView NetView/6000, Application System/400, AS/400,
     AT, Audio Visual Connection, BookManager, Communications Manager/2,
     C Set/2, DB2, DisplayWrite, HelpCenter, HelpWare, IBM, ImagePlus,
     LAN NetView, LAN NetView Fix, LAN NetView Manage, LAN NetView
     Monitor, LAN NetView Scan, LAN NetView Monitor, LAN Server, Micro
     Channel, NetView, NetView/6000, Operating System/2, Operating
     System/400, OS/2, OS/400, Pen for OS/2, Personal System/2,
     Presentation Manager, PS/1, PS/2, RISC System/6000, RISC/6000,
     Systems Application Architecture, TalkLink, ThinkPad, Ultimedia,
     and XGA are registered trademarks of International Business
     Machines Corp.
 
(R)  America Online is a registered trademark of Quantum Computer
     Services, Inc.
(R)  ATI is a registered trademark of ATI Technologies, Inc.
(R)  BIX is a registered trademark of General Videotex Corp.
(R)  Cirrus Logic is a registered trademark of Cirrus Technology, Inc.
(R)  COMDEX is a registered trademark of The Interface Group, Inc.
(R)  CompuServe is a registered trademark of CompuServe, Inc.
(R)  Computer Associates is a registered trademark of Computer
     Associates International, Inc.
(R)  dBASE is a registered trademark of Borland International.
(R)  Epson is a registered trademark of Seiko Epson Corp.
(R)  Headland is a registered trademark of Headland, Inc.
(R)  Hitachi is a registered trademark of Hitachi Corp.
(R)  HP, LaserJet, DeskJet, OpenView, and PaintJet are registered
     trademarks of Hewlett-Packard Co.
(R)  IEEE is a registered trademark of The Institute of Electrical and
     Electronics Engineers.
(R)  Intel and Indeo are registered trademarks of Intel Corp.
(R)  Internet is a registered trademark of Internet, Inc.
(R)  ISO is a registered trademark of the International Organization for
     Standardization.
(R)  Lotus, Lotus Notes, and 1-2-3 are registered trademarks of Lotus
     Development Corp.
(R)  MicroGate is a registered trademark of Gateway Microsystems, Inc.
(R)  Microsoft and Microsoft C are registered trademarks of Microsoft
     Corp.
(R)  NEC is a registered trademark of NEC Corp.
(R)  NetWare, NetWare Server, and Novell are registered trademarks of
     Novell, Inc.
(R)  OMG is a registered trademark of Object Management Group.
(R)  OPEN LOOK and UNIX are registered trademarks of UNIX System
     Laboratories, Inc.
(R)  PenDOS is a registered trademark of Communication Intelligence
     Corp.
(R)  Prodigy is a registered trademark of Prodigy Services Co.
(R)  Sony is a registered trademark of Sony Corp.
(R)  ToolTalk and SunSoft are registered trademarks of Sun Microsystems,
     Inc.
(R)  Toshiba is a registered trademark of Toshiba Corp.
(R)  True Type is a registered trademark of Apple Computer, Inc.
(R)  UNIX is a registered trademark of UNIX System Laboratories, Inc.
(R)  Walt Disney World is a registered trademark of Walt Disney
     Productions.
(R)  Western Digital is a registered trademark of Western Digital Corp.
(R)  WordPerfect is a registered trademark of WordPerfect Corp.
 
(TM) AIX/6000, APPN, CICS, CICS/ESA, CICS OS/2, Common User Access, C
     Set ++, CUA, Current, DATABASE 2, DataHub, DB2, DB2/2, DB2/6000,
     DDCS/2, The Developer Connection for OS/2, DISTRIBUTED DATABASE
     CONNECTION SERVICES/2, DRDA, Extended Services for OS/2, IBMLink,
     IMS Client Server/2, Information Warehouse, LANStreamer, Library
     Reader, LinkWay, Matinee, Multimedia Presentation Manager/2,
     NAVIGATOR, PCjr, PenAssist, SAA, Skill Dynamics, Skill Dynamics
     Canada, SOMobjects, SQL/DS, Storyboard, Ultimotion, VSE/ESA,
     WIN-OS/2, Workplace Shell, and XT are trademarks of International
     Business Machines Corp.
 
(TM) AST is a trademark of AST Research, Inc.
(TM) Borland is a trademark of Borland International.
(TM) CasePoint is a trademark of Inference Corp.
(TM) ColoradOS/2 is a trademark of Kovsky Conference Productions, Inc.
(TM) Drake Training and Technologies is a trademark of Drake Training
     and Technologies.
(TM) DVI, Indeo, and ActionMedia are trademarks of Intel Corp.
(TM) Ethernet is a trademark of Xerox Corp.
(TM) Excel is a trademark of Microsoft Corp.
(TM) LAN Workplace is a trademark of Novell Inc.
(TM) Micro Focus is a trademark of Micro Focus Ltd.
(TM) Open Software Foundation, OSF, and Motif are trademarks of the Open
     Software Foundation, Inc.
(TM) ORACLE, ORACLE Server and ORACLE7 are trademarks of Oracle Corp.
(TM) PCMCIA is a trademark of the Personal Computer Memory Card
     International Association.
(TM) PC/TCP is a trademark of FTP Software Inc.
(TM) Pentium is a trademark of Intel Corp.
(TM) PostScript and Adobe Type Manager are trademark of Adobe Systems,
     Inc.
(TM) PSN and Private Satellite Network are trademarks of Private
     Satellite Network, Inc.
(TM) SCO is a trademark of The Santa Cruz Operation, Inc.
(TM) SmallTalk and Smalltalk V/PM are trademarks of Digitalk Corp.
(TM) SoundBlaster is a trademark of Creative Labs, Inc.
(TM) Support on Site is a trademark of Ziff-Davis.
(TM) Taligent is a trademark of Taligent, Inc.
(TM) TCP with Demand Protocol Architecture is a trademark of 3COM Corp.
(TM) TelePad is a trademark of TelePad Corp.
(TM) Tusk is a trademark of Tusk, Inc.
(TM) Univel is a trademark of Univel.
(TM) VX*REXX and WATCOM are trademarks of WATCOM International Corp.
(TM) X/Open is a trademark of the X/Open Co., Ltd.
(TM) Windows and Windows NT are trademarks of Microsoft Corp.
 
========================================================================
 
This concludes the seventh issue of IBM PSP Developer Support News.
Please let us know how we can improve it; see the beginning of the
newsletter for ways to contact us. Thank you!
 
