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                                                                    Page  1
        TIPS for recovering from FixPak problems















        

        
        



        July 10, 1998

        
        
        
        OS/2 Fix Distribution
        Personal System Products
        Austin, Tx
        
        
        (c) Copyright International Business Machines Corporation, 1994, 1996.
        All rights Reserved.

        July 10, 1998 - Warp FixPak TIPS




                       July 10, 1998 - Warp FixPak TIPS

   CONTENTS


     1.0 Recovering from Installation problems   . . . . . . . . . . . . . 1
     1.1 No files to service   . . . . . . . . . . . . . . . . . . . . . . 1
     1.2 Previous installation interrupted   . . . . . . . . . . . . . . . 2
     1.3 Unable to open Archive directory  . . . . . . . . . . . . . . . . 2

     2.0 System problems after FixPak installation   . . . . . . . . . . . 3
     2.1 RIPL Failure After Installing FixPak 29   . . . . . . . . . . . . 3
     2.2 Network Administration Fails to Start   . . . . . . . . . . . . . 4
     2.3 IPE on boot after FixPak 35 installed on UNI systems  . . . . . . 5
     2.4 DSPINSTL.EXE failure  . . . . . . . . . . . . . . . . . . . . . . 5
     2.5 Trap D or E in LAN DISTANCE   . . . . . . . . . . . . . . . . . . 5
     2.6 DOSCALL1.DLL Trap on Thinkpads that use MWAVE   . . . . . . . . . 5
     2.7 OS/2 is unable to operate your hard disk or diskette drive.   . . 6
     2.8 Updating systems with the CMD chipset   . . . . . . . . . . . . . 7
     2.9 RZ1000 and CMD640 Data Problems (APAR=PJ19409)  . . . . . . . . . 7
     2.10 RIPL failure   . . . . . . . . . . . . . . . . . . . . . . . . . 8
     2.11 SYS3175 when opening LS 4.0 Lan Server Administration  . . . . . 9
     2.12 Traps when canceling print jobs after FixPak is installed   . . 10
     2.13 Novell Requester  . . . . . . . . . . . . . . . . . . . . . . . 10
     2.14 CC:Mail for OS/2  . . . . . . . . . . . . . . . . . . . . . . . 10
     2.15 Rapid Resume Fix  . . . . . . . . . . . . . . . . . . . . . . . 10
     2.16 No Window list when you press Ctrl+Esc  . . . . . . . . . . . . 11
     2.17 IBM CODE/400 at V3R1M0 level  . . . . . . . . . . . . . . . . . 11
     2.18 TCP/IP at level WR08152   . . . . . . . . . . . . . . . . . . . 12
     2.19 DOSCALL1.DLL Error  . . . . . . . . . . . . . . . . . . . . . . 12
     2.20 Problem with AUTODRV2.SYS after FixPak install  . . . . . . . . 12

     3.0 Recovering FixPak Archive and Backup space   . . . . . . . . . . 14

     4.0 Additional problems and fixes  . . . . . . . . . . . . . . . . . 15
     4.1 SYS2070/SYS0182 in WPPRINT.DLL   . . . . . . . . . . . . . . . . 15
     4.2 Keyboard input doesn't reach windows which have the focus  . . . 15
     4.3 Intermittent TRAP 000E after installing this FixPak  . . . . . . 16
     4.4 TRAP 000E at startup with ESS688 Sound Source  . . . . . . . . . 16
     4.5 Drives object or folder view is blank  . . . . . . . . . . . . . 16
     4.6 IBM ADSM client does not work properly   . . . . . . . . . . . . 16
     4.7 WinOS/2 communications application drops connection  . . . . . . 17
     4.8 SERVICE.EXE SYS3175 while applying FixPak  . . . . . . . . . . . 17
     4.9 "OS/2 is unable to operate your hard disk or diskette drive"   . 17
     4.10 Unable to access previously working IDE CD-ROM drive  . . . . . 17
     4.11 "Application Error" dialog in WinOS/2 seamless sessions   . . . 18
     4.12 "Unrecoverable Application Error" in WinOS/2 seamless apps  . . 18
     4.13 Visual artifacts remain when pop-up windows are erased  . . . . 18
     4.14 Color values incorrect in Solid Color Palette object  . . . . . 18
     4.15 DOS game WarCraft II reports not enough memory  . . . . . . . . 18
     4.16 WPS 5908 " " error dialog   . . . . . . . . . . . . . . . . . . 19
     4.17 TRAP 000E starting WinOS/2 sessions   . . . . . . . . . . . . . 19
     4.18 Clear and Simple Performance Plus v3 Optimizer window hangs   . 19

   
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                       July 10, 1998 - Warp FixPak TIPS

     4.19 Mouse pointer remains centered on screen, does not move   . . . 19
     4.20 Lantastic for OS/2 fails to install   . . . . . . . . . . . . . 20
     4.21 TDGammon colors are incorrect after applying FixPak   . . . . . 20
     4.22 Unable to access SyQuest EZ-Drive (IDE) after applying FixPak   20
     4.23 Intermittent system hangs when PMQSIZE running  . . . . . . . . 20
     4.24 MMPM/2 not serviced when using FSERVICE   . . . . . . . . . . . 20
     4.25 System Setup -> Add Programs  . . . . . . . . . . . . . . . . . 21
     4.26 WebExplorer/2 makes increased demands on swap file  . . . . . . 21

     5.0 Related information  . . . . . . . . . . . . . . . . . . . . . . 22
     5.1 WARPINST   . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
     5.2 The "SIQ fix"  . . . . . . . . . . . . . . . . . . . . . . . . . 22
     5.3 PCI and RZ1000 or CMD640 EIDE chipset  . . . . . . . . . . . . . 23
     5.4 HTML version of Mr. McKenneys document "OS/2 Warp FixPack 17 Update"  23






































   
                                                               Contents  iii


                       July 10, 1998 - Warp FixPak TIPS

   1.0 RECOVERING FROM INSTALLATION PROBLEMS

   This section describes some procedures you can follow to recover from
   problems found while trying to install a FixPak.


   1.1 NO FILES TO SERVICE

   If you see a "No files to service" message while applying this FixPak,
   the Current CSD level or Component ID of the "IBM OS/2 Base Operating
   System" might not be supported by this FixPak.

   Correct values must be:

   OS/2 Version        OS/2 Base Operating System  Multimedia Presentation Manager
   ------------------  --------------------------  --------------------------
   Warp for Windows    Current CSD level: XR_3000  Current CSD level: XR_3000
                       Component ID: 562260100     Component ID: 562137400

   Warp with WIN-OS/2  Current CSD level: XR_3001  Current CSD level: XR_3001
                       Component ID: 562274700     Component ID: 562274700

   Warp for Windows    Current CSD level: XR_3002  Current CSD level: XR_3002
   Mfg Refresh         Component ID: 562260100     Component ID: 562260100

   Warp with WIN-OS/2  Current CSD level: XR_3003  Current CSD level: XR_3003
   Connect             Component ID: 562274700     Component ID: 562274700

   Warp for Windows    Current CSD level: XR_3004  Current CSD level: XR_3004
   Mfg Refresh Connect Component ID: 562260100     Component ID: 562260100

   Warp with WIN-OS/2  Current CSD level: XR_3005  Current CSD level: XR_3005
   Server              Component ID: 562274700     Component ID: 562274700


   If these values are correct, check for the following files on any OS/2
   boot drive in the \OS2\INSTALL directory.

      LOGF0000.OS2
      LOGSTART.OS2
      LOGARCH.OS2


   Check for the following files in your MMOS2\INSTALL directory.

      LOGF0000.MPM
      LOGSTART.MPM
      LOGARCH.MPM




   
                                    Recovering from Installation problems  1


                       July 10, 1998 - Warp FixPak TIPS

   Also check for the following file:

      C:\CSF_SEL.000


   If these files exist, rename them and try the FixPak installation again.
   If the installation is successful, delete the renamed files.


   1.2 PREVIOUS INSTALLATION INTERRUPTED

   If you get a message that the previous installation of a FixPak was
   interrupted (whether true or not), check for the following files and
   directory on all drives:

     Files:
        FIXSTART
        IBMCSFLK.LST
        IBMCSFLK.CSF
        CSF_*

     Directory:
        IBMCSFLK


   If any exist, rename them and try the FixPak installation again.  Delete
   the renamed files after the Fixpak has been applied.


   1.3 UNABLE TO OPEN ARCHIVE DIRECTORY

   If you get a message about problems with the Archive directory (for
   example, cannot find or unable to open), then the most probable cause is
   that you applied a previous FixPak and deleted the FixPak ARCHIVE or
   BACKUP directory.

   To recover from this, follow the "No files to service" and "Previous
   installation interrupted" steps listed above.














   
                                    Recovering from Installation problems  2


                       July 10, 1998 - Warp FixPak TIPS

   2.0 SYSTEM PROBLEMS AFTER FIXPAK INSTALLATION

   This section describes problems that can occur after applying this
   FixPak.  It also describes how to recover from these problems.


   2.1 RIPL FAILURE AFTER INSTALLING FIXPAK 29

   After installing FixPak 29 (and up), existing OS/2 3.0 RIPL clients will
   trap while initializing the Desktop.  Use the following procedure to work
   around this problem:

   1. Change to the d:\IBMLAN\RPL\IBMLAN\NETLIB directory (where d: is the
      drive where \IBMLAN\RPL is installed).

   2. Create a new sub-directory, SOMBAK.

           MD SOMBAK


   3. Copy the SOM*.DLL files to the SOMBAK directory.

           COPY SOM*.DLL SOMBAK\


   4. Erase the SOM*.DLL files in the d:\IBMLAN\RPL\IBMLAN\NETLIB directory.

           ERASE SOM*.DLL


   5. Copy any SOM* files from d:\IBMLAN\RPL\IBMLAN\NETPROG to
      d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK.

           COPY d:\IBMLAN\RPL\IBMLAN\NETPROG\SOM*.DLL
                d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK\


   6. Erase any SOM*.DLL files in the d:\IBMLAN\RPL\IBMLAN\NETPROG
      directory.

           ERASE d:\IBMLAN\RPL\IBMLAN\NETPROG\SOM*.DLL


   7. Determine if there are any other versions of OS/2 installed in the
      Remote IPL tree.  Look for the following sub-directories:

           d:\IBMLAN\RPL\OS2.20      (OS/2 2.0)
           d:\IBMLAN\RPL\OS2.21      (OS/2 2.10/2.11)


   8. If any other versions of OS/2 are installed in the Remote IPL tree, do

   
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                       July 10, 1998 - Warp FixPak TIPS

      the following:

      a. Change to the d:\IBMLAN\RPL\OS2.2x\OS2\DLL (where x is 0 and/or 1)
         directory.

      b. Compare the date/timestamp of the SOM.DLL file with the file
         d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK\SOM.DLL.

      c. If the ..\OS2\DLL\SOM.DLL is older than the one in
         d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK, copy the files saved in step 3.

           COPY d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK\*.DLL



   Note: If the RIPLINST.EXE utility is subsequently used to reload the
   d:\IBMLAN\RPL\OS2.2x directory tree(s), the saved SOM*.DLL files will
   have to be re-copied from d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK.



   2.2 NETWORK ADMINISTRATION FAILS TO START

   After installing WorkSpace On-Demand, the LAN Server Administration
   function will not start on RIPL clients booting under OS/2 2.x or 3.x.

   Use the following procedure will correct this problem:

   1. Edit the file d:\IBMLAN\RPL\MACHINES\clientname\CONFIG.SYS and update
      the SET HELP statement to add the path Z:\IBMLAN\NETPROG (where Z: is
      the boot drive assigned to the RIPL client) to the statement. The
      updated SET HELP should look like the following statement:

           SET HELP=Z:\MPTN;Z:\OS2\HELP;Z:\OS2\HELP\TUTORIAL;Z:\IBMLAN\HELP;Z:\IBMLAN\NETPROG;


   2. Copy a new NETGUI.INI file to the RIPL client tree.

           COPY d:\IBMLAN\RPL\IBMLAN\NETPROG\NETGUI.INI
                d:\IBMLAN\RPLUSER\clientname\IBMLAN\NETPROG\


   3. Repeat steps 1 and 2 for each OS/2 2.x or 3.x RIPL client.









   
                                System problems after FixPak installation  4


                       July 10, 1998 - Warp FixPak TIPS

   2.3 IPE ON BOOT AFTER FIXPAK 35 INSTALLED ON UNI SYSTEMS

   If you experience a kernel trap (black screen trap) or get a messages
   stating that device drivers (such as CLOCK01.SYS) were not able to
   install at boot time do the following:

   1. Reboot and press Alt-F1 when the white block appears
   2. Select C for command line
   3. From the command line enter: TEDIT CONFIG.SYS
   4. Add the following statement to the end of CONFIG.SYS:

      TRACE=OFF,6


   5. Reboot

   Note: DO NOT use major code 6 trace events either from CONFIG.SYS or from
   the command line.

   A fix for this problem will be placed on "ftp://service.boulder.ibm.com"
   in the "ps/products/os2/fixes/v3.0warp/english-us/xr_w035/" directory and
   the NCS Support News page at
   "http://ps.boulder.ibm.com/pbin-usa-ps/getobj.pl?/pdocs-usa/fixnews.html"
   will be updated when the fix is available.


   2.4 DSPINSTL.EXE FAILURE

   DSPINSTL.EXE may fail when installing OEM versions of non-IBM video
   device drivers. For Uni-processor versions of Warp, the archived version
   of the file can be used as a workaround. For SMP versions, contact IBM
   for a temporary fix.  A subsequent FixPak will correct this problem.


   2.5 TRAP D OR E IN LAN DISTANCE

   If you get a Trap D or E in the MACFH$1 device driver, at offset 126C,
   while running LAN Distance, please call IBM Service for the LAN Distance
   APAR IC14228.


   2.6 DOSCALL1.DLL TRAP ON THINKPADS THAT USE MWAVE

   After installing this FixPak on a Thinkpad that uses MWAVE and the LAN
   while in a docking station you may encounter a DOSCALL1.DLL trap after
   rebooting when the machine is undocked.

   A fix has been made to the MWAVE MWNOTOS2.EXE to correct this problem.
   The MWNOTOS2.EXE file can be found on the Internet along with a readme
   (.doc file) on how to replace the file. The location is:


   
                                System problems after FixPak installation  5


                       July 10, 1998 - Warp FixPak TIPS

   Point your Web browser at:

   ftp://www3.pc.ibm.com/pub/pccbbs/mobiles/mwnotos2.exe
   ftp://www3.pc.ibm.com/pub/pccbbs/mobiles/mwnotos2.doc




   2.7 OS/2 IS UNABLE TO OPERATE YOUR HARD DISK OR DISKETTE DRIVE.

   If, after installing this FixPak, you get the following message:

      OS/2 is unable to operate your hard disk or diskette drive.
      The system is stopped.  Correct the preceding error and
      restart the system.


   Do the following:

   1. Boot your system in one of the followin ways
      þ  With your OS/2 Warp Installation "Install disk" and "DISK 1".
      þ  From another bootable OS/2 partition.
      þ  From a bootable DOS partition or DOS bootable diskette if your OS/2
         Warp partition uses the FAT file system and not the HPFS file
         system.
      þ  From your Utility disks if you created them via the "Create Utility
         Disks" Icon in "System Setup folder".
   2. Edit the CONFIG.SYS file on your Warp boot drive. Add /FL to the end
      of the BASEDEV=IBM1S506.ADD line.

      Note: You can use the TEDIT editor which is a text editor and does not
      require the Workplace Shell to be running.
      a. CD x:                       (x: is your Warp boot drive)
      b. \OS2\TEDIT CONFIG.SYS
      c. /IBM1S506                   (locate the IBM1S506 line, case
         sensitive)
      d. Press the Esc key           (this moves the cursor into the edit
         area)
      e. Add /FL to the end of the BASEDEV=IBM1S506.ADD line. Leave a space
         between the last character of the existing line and the /FL
      f. Press F2 to save the change
      g. Press F3 to quit
   3. Press Ctrl+Alt+Del to reboot your system.

   If this resolves your problem then please read "Updating systems with the
   CMD chipset" and "RZ1000 and CMD640 Data Problems (APAR=PJ19409)" (the
   next two sections of this document) for additional changes you can make
   to your CONFIG.SYS file.




   
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                       July 10, 1998 - Warp FixPak TIPS

   2.8 UPDATING SYSTEMS WITH THE CMD CHIPSET

   If you are installing this FixPak on a machine that has the CMD PCI IDE
   chipset, you must modify your CONFIG.SYS after the FixPak has been
   installed.

   Add the following statements to your CONFIG.SYS file:

      BASEDEV=CMD640X.ADD     (add this line below BASEDEV=IBM1S506.ADD)
      BASEDEV=CMDATAPI.FLT    (add this line below BASEDEV=IBMIDECD.FLT)




   2.9 RZ1000 AND CMD640 DATA PROBLEMS (APAR=PJ19409)

   Problem Description: IDE disks can incur possible data read conflicts
   that can cause data problems.

   OS/2 Versions: All versions of OS/2 Warp

   To verify the existence of this problem on your system, turn on the
   verbose option on the IBM1S506.ADD.  After installing the update per the
   instructions above, edit CONFIG.SYS and add the /V (verbose) switch
   option to the IBM1S506.ADD line:

           BASEDEV=IBM1S506.ADD /V


   If your CONFIG.SYS file does not have this line, add it any place before
   the line:

           BASEDEV=CMD640X.ADD


   After adding the /V and rebooting your system, you might see the
   following on the third line of disk information during start-up:

      PCI Rev: 02.00  RZ1000 PCI to IDE IC, Rev: 0x01  VID:0x1000 DID:0x1042
                              or
      PCI Rev: 02.00  CMD640 PCI to IDE IC, Rev: 0x01  VID:0x1095 DID:0x0640


   If this information is displayed your system does contain an RZ1000 or
   CMD640 chip and is susceptible to the above problem.

   Note: On some systems this message might be displayed for only a brief
   time during system boot.

   If no such line appears, then you can revert to the originally shipped
   device drivers or leave the new drivers installed.

   
                                System problems after FixPak installation  7


                       July 10, 1998 - Warp FixPak TIPS

   Note: This fix has no effect on other IDE systems.

   Remove the /V option from the CONFIG.SYS file if you no longer want the
   verbose information displayed.

   Fix Description:

   To fix data problems with the RZ1000 and CMD640 chips, disable Read-ahead
   mode in the OS/2 IBM1S506.ADD and CMD640X.ADD device drivers.  These are
   generic device drivers which fix all the above releases and are
   compatible with systems that DO NOT use the RZ1000 or CMD640x chips.

   The new IBM1S506 device driver detects the RZ1000 and disables read-ahead
   for both RZ1000 IDE channels.  The IBM1S506 device driver also detects
   the CMD640x chip and disables read-ahead for the primary IDE channel.

   The new CMD640X device driver detects the CMD640 chip and disables
   read-ahead mode for both IDE channels.

   Also included with this fix distribution are the corresponding ATAPI
   CD-ROM device drivers so as to remain synchronized with IDE drivers.

           IBM1S506.ADD   -> Generic IDE/ATA Device Driver
           IBMIDECD.FLT   -> Generic IDE/ATAPI Device Driver

           CMD640X.ADD    -> CMD Optimized IDE/ATA Device Driver
           CMDATAPI.FLT   -> CMD Optimized IDE/ATAPI Device Driver


   Performance Impact:

   IBM's benchmarks show no system performance degradation from disabling
   the read-ahead mode in either the RZ1000 or CMD640 IDE PCI interface
   chips.


   2.10 RIPL FAILURE

    If RIPL (Remote IPL) of a work station fails after the FixPak is
    applied when it worked prior to applying the FixPak, the probable
    cause is a downlevel SOM.DLL in the \IBMLAN\RPL\IBMLAN\NETLIB
    directory.

    After applying this FixPak to the \IBMLAN\RPL\OS2.30 directory
    tree on a LAN Server 4.0 RIPL server, the following procedure
    must be followed to complete the update:

   1. Change to the d:\IBMLAN\RPL\IBMLAN\NETLIB directory (where d: is the
      drive where \IBMLAN\RPL is installed).
   2. Create a new sub-directory, SOMBAK.


   
                                System problems after FixPak installation  8


                       July 10, 1998 - Warp FixPak TIPS

        MD SOMBAK


   3. Copy the SOM*.DLL files to the SOMBAK directory.

        COPY SOM*.DLL SOMBAK\


   4. Erase the SOM*.DLL files in the d:\IBMLAN\RPL\IBMLAN\NETLIB directory.

          ERASE SOM*.DLL


   5. Determine if there are any other versions of OS/2 installed in the
      Remote IPL tree.  Look for the following sub-directories:

          d:\IBMLAN\RPL\OS2.20      (OS/2 2.0)
          d:\IBMLAN\RPL\OS2.21      (OS/2 2.10/2.11)


   6. If any other versions of OS/2 are installed in the Remote IPL tree, do
      the following:
      a. Change to the d:\IBMLAN\RPL\OS2.2x\OS2\DLL (where x is 0 and/or 1)
         directory.
      b. Compare the date/timestamp of the SOM.DLL file with the file
         d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK\SOM.DLL.
      c. If the ..\OS2\DLL\SOM.DLL is older than the one in
         d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK, copy the files saved in step 3.

           COPY d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK\*.DLL


   Note: If the RIPLINST.EXE utility is subsequently used to reload the
   d:\IBMLAN\RPL\OS2.2x directory tree(s), the saved SOM*.DLL files will
   have to be re-copied from d:\IBMLAN\RPL\IBMLAN\NETLIB\SOMBAK.


   2.11 SYS3175 WHEN OPENING LS 4.0 LAN SERVER ADMINISTRATION

   Contact IBM LAN support and request the fix for APAR IC11718 which is
   IP08169 (LS40GUI.ZIP on Internet and BBSes).

   If you need a temporary solution while waiting to obtain the fix, backout
   SOM.DLL to the pre-FixPak level as follows

   1. Shut down your system.
   2. Reboot and press Alt-F1 when you see "OS/2" and a white block in the
      top left corner of the screen.
   3. Press C to goto a command prompt.
   4. Rename x:\OS2\DLL\SOM.DLL to SOMFP.DLL (x: is your OS/2 boot drive)
   5. Change to the FixPak archive directory

   
                                System problems after FixPak installation  9


                       July 10, 1998 - Warp FixPak TIPS

   6. Enter  UNPACK SOM.DL_ x:\OS2\DLL       (x: is your OS/2 boot drive)
   7. Enter  EXIT

   Your system will reboot with the pre-FixPak version of SOM.DLL in place.
   The SYS3175 problem should be resolved.

   Once you receive and apply the fix for APAR IC11718 you should do the
   following to reinstall SOM.DLL from this FixPak.

   1. Shut down your system.
   2. Reboot and press Alt-F1 when you see "OS/2" and a white block in the
      top left corner of the screen.
   3. Press C to goto a command prompt.
   4. Delete x:\OS2\DLL\SOM.DLL              (x: is your OS/2 boot drive)
   5. Rename x:\OS2\DLL\SOMFP.DLL to SOM.DLL (x: is your OS/2 boot drive)
   6. Enter  EXIT



   2.12 TRAPS WHEN CANCELING PRINT JOBS AFTER FIXPAK IS INSTALLED

   If you experience a trap when canceling print jobs using a LaserJet
   driver, download the LaserJet driver FixPak XR0P012, revision level
   30.453 or later from any of the sites listed in the "Where fixes can be
   found" section of the "README.1ST" file.

   If you are using the IBMNULL printer driver, call service for APAR
   PJ19995.


   2.13 NOVELL REQUESTER

   If you are using Novell Requester for OS/2, you need to obtain the latest
   version of OS2Cx.EXE (OS2C1, OS2C2, OS2C3, etc.). The number for the
   Novell BBS is 801-221-5197.


   2.14 CC:MAIL FOR OS/2

   If you are unable to open the settings notebook for any CC:Mail object
   (Mouse button 2 on a CC:Mail object and click on "Settings"), then you
   need CC:Mail for OS/2 client 1.03C (or later).


   2.15 RAPID RESUME FIX

   If you are using the IBM Rapid Resume function, you need to update a
   module on your system.  On the last diskette of this FixPak are two
   directories named DIR_ONE and DIR_TWO.  Depending on your machine type,
   you need the files in one of these directories.  Put the diskette with
   these directories into drive A.

   
                               System problems after FixPak installation  10


                       July 10, 1998 - Warp FixPak TIPS

   On IBM machine types PC100, PC300, PC700 and Aptiva 2144-Pxx (xx = the
   different model numbers), enter the following command:

      COPY A:\DIR_ONE\VCMOS.SYS ?:\OS2\MDOS
          (? = the OS/2 drive being serviced)


   On IBM machine type Aptiva 2144-Mxx (xx = the different model numbers),
   enter the following command:

      COPY A:\DIR_TWO\VCMOS.SYS ?:\OS2\MDOS
          (? = the OS/2 drive being serviced)


   During the next boot, this update will take effect.


   2.16 NO WINDOW LIST WHEN YOU PRESS CTRL+ESC

   If after applying this FixPak you no longer get the Window list when you
   press Ctrl+Esc, check the CONFIG.SYS file on your OS/2 boot partition for
   the following line:

      SET AUTOSTART=PROGRAMS,TASKLIST,FOLDERS,LAUNCHPAD


   If you are missing the TASKLIST keyword, that is the cause of this
   problem.  Add it to the line as shown above.

   Until OS/2 Warp FixPak XR_W014, the removal of TASKLIST from the SET
   AUTOSTART line in CONFIG.SYS had no effect. This was a problem that was
   fixed in FixPak 14 and all subsequent FixPaks.


   2.17 IBM CODE/400 AT V3R1M0 LEVEL

   You will experience a problem if you attempt to install IBM CODE/400
   after applying the fixpack. Please ensure that IBM CODE/400 is installed
   BEFORE the fixpack is applied.

   For users of the IBM CODE/400 product at the V3R1M0 level, you need to
   ensure you have the PTF SF28110 for product 5763CD1 installed or you will
   encounter a problem in file EVFWLIST.EXE when running CODE/400 with this
   fixpack.








   
                               System problems after FixPak installation  11


                       July 10, 1998 - Warp FixPak TIPS

   2.18 TCP/IP AT LEVEL WR08152

   A problem can occur in TCP/IP file TCPIPDLL.DLL at service level WR08152.
   Contact IBM LAN Support for a fix to this problem.


   2.19 DOSCALL1.DLL ERROR

   If after installation of the Fixpack and upon REBOOT an error is received
   "C0000005" from DOSCALL1.DLL (there may be two DOSCALL1.DLL errors
   received), make the following adjustments to the RUN statements in
   CONFIG.SYS.  REBOOT after each adjustment to check if the error has been
   removed.

   Note: Start with RUN statements that are not associated with IBM LAN
   Requester or MPTS. The error has been found with the RUN statement for
   COMETRUN.EXE (no PATH) and MWSTART.EXE (move to STARTUP.CMD).

   þ  Verify that all RUN statements have the fully qualified PATH to the
      file.
   þ  .REM the RUN statement out of CONFIG.SYS and place it in the
      STARTUP.CMD file (remember to leave off the "RUN=" and only put the
      PATH and file name).

   These changes can be made in the following manner:

   þ  If the system continues to boot after the error(s) open an OS/2 window
      and edit CONFIG.SYS using the command "TEDIT CONFIG.SYS".
   þ  If the system halts, either reboot, press Alt-F1 when the white
      rectangle is in the upper left corner, select "C" from the menu and
      edit CONFIG.SYS using the command "TEDIT CONFIG.SYS", or reboot from
      the Installation diskettes, go to a command prompt and edit CONFIG.SYS
      using the command "TEDIT CONFIG.SYS".

   TEDIT can also be used to edit STARTUP.CMD after making changes to
   CONFIG.SYS.


   2.20 PROBLEM WITH AUTODRV2.SYS AFTER FIXPAK INSTALL

   If you get the following message after installing this FixPak

      The system cannot find the file "AUTODRV2.SYS". This device driver,
      program or data file is not located in the default directory.


   and you responded OK to a popup dialog about the files listed below being
   newer on your harddisk than in the FixPak, or you did not receive the
   popup dialogs then you can try backing them out to the Backup or Archive
   versions.


   
                               System problems after FixPak installation  12


                       July 10, 1998 - Warp FixPak TIPS

   Note: Use Backup if this is not the first FixPak applied to your system.
   Use Archive otherwise.

   þ  AUTODRV2.SYS
   þ  IBM2SS01.SYS
   þ  PCM2ATA.ADD
   þ  PCMCIA.SYS

   Do the following to backout these files.

   Note: x: means your OS/2 Warp boot drive. Also, AUTODRV2.SYS resides in
   two directories, make sure you replace both copies.

   1. Shut down your system.
   2. Reboot with your Installation or Utility disks.
   3. Rename x:\AUTODRV2.SYS to AUTODRV2.SYO
   4. Rename x:\OS2\AUTODRV2.SYS to AUTODRV2.SYO
   5. Rename x:\OS2\PCM2ATA.ADD to PCM2ATA.ADO
   6. Rename x:\OS2\PCMCIA.SYS to PCMCIA.SYO
   7. Change to the FixPak Backup or Archive directory
   8. Enter  UNPACK AUTODRV2.SY_ x:\
   9. Enter  UNPACK AUTODRV2.SY_ x:\OS2
   10.Enter  UNPACK IBM2SS01.SY_ x:\OS2
   11.Enter  UNPACK PCM2ATA.AD_ x:\OS2
   12.Enter  UNPACK PCMCIA.SY_ x:\OS2
   13.Reboot your system


























   
                               System problems after FixPak installation  13


                       July 10, 1998 - Warp FixPak TIPS

   3.0 RECOVERING FIXPAK ARCHIVE AND BACKUP SPACE

   Warning: Make sure you read and understand the following before removing
   the Archive and Backup files and directories.

   You can recover the space used for FixPak Archive and Backup files as
   long as you understand that doing this prevents you from being able to
   backout to the previous Backup or Archive level. If it becomes necessary
   at a later time to backout a FixPak, the only way you can do this is to
   reinstall Warp.

   Do the following to delete the FixPak Backup and Archive files and remove
   the files used by CSF to keep track of what service has been applied to
   your system.

   1. Delete every instance of the following files on your system (search
      every drive and every directory they contain).
      þ  LOGF0000.*   (can be OS2 or MPM)
      þ  LOGSTART.*   (can be OS2 or MPM)
      þ  LOGARCH.*    (can be OS2 or MPM)
      þ  CSF_*.*
      þ  FIXSTART
   2. Delete the files in the FixPak Archive and Backup directories on your
      harddisk.
   3. Remove the FixPak Archive and Backup directories with the RMDIR
      command.


























   
                              Recovering FixPak Archive and Backup space  14


                       July 10, 1998 - Warp FixPak TIPS

   4.0 ADDITIONAL PROBLEMS AND FIXES

   The following problems and fixes or work-arounds are extracted from a
   document called "OS/2 Warp FixPack 17 Update" which was created and is
   maintained by Frank McKenney of McKenney Associates.

   Frank has graciously consented to allow us (IBM) to extract much of the
   data from his document for inclusion in this TIPs file. In most cases the
   data that follows is exactly as in Frank's original document except where
   references to FixPak 17 (XR_W017) have been made more generic.


   4.1 SYS2070/SYS0182 IN WPPRINT.DLL

   Two sources have confirmed that this is one of several possible results
   of installing this FixPak using a back-level set of CSF Boot Diskettes.
   In this particular case, the FixPak version of WPPRINT.DLL has been
   installed, but the corresponding PMSPL.DLL file has not.

   Fix: Obtain the F.127 release CSF Boot Diskettes and reinstall this
   FixPak.  Since the system has been left in an unusable state, simply
   rerunning SERVICE.EXE is not an option.

   þ  Obtain current level CSF Boot Diskettes and reinstall this FixPak by
      booting from CSF Boot Diskette 1. Note that this will
      1. update all serviceable partitions and it will
      2. not apply this FixPak to any installed copies of Multimedia
         Presentation Manager extensions (MMPM/2) unless you modify the
         RESPONSE.FIL control file on CSF Boot Diskette 2.

   þ  Re-boot and press Alt-F1 when the boot-blob (small white rectangle)
      appears, then, at the selection screen, press C to open a full screen
      command prompt. Using the examples from the README.1ST file, restore
      the pre-FixPak copy of WPPRINT.DLL from the FixPak Archive or Backup
      directory. Reboot. Once the system is operational, obtain the F.127
      CSF Boot Diskettes and reapply this FixPak.

   Note: Systems where FixPak XR_W016 had been previously installed may not
   see this specific problem. It appears that the XR_W016 PMSPL.DLL is
   "close enough" to this FixPak version so the error is avoided. However,
   the absence of this particular error does <not> mean that other problems
   won't eventually surface as the result of using back-level CSF Boot
   Diskettes for installation.


   4.2 KEYBOARD INPUT DOESN'T REACH WINDOWS WHICH HAVE THE FOCUS

   Occasionally, when the focus is shifted to a window (as reflected by its
   title bar changing color), keyboard input is ignored. Mouse clicks and
   movement are responded to, but any keystrokes (with the possible
   exception of Ctl-Alt-Del) are not acted upon by the application.  This

   
                                           Additional problems and fixes  15


                       July 10, 1998 - Warp FixPak TIPS

   occurs mainly (perhaps exclusively) with "character mode" (VIO) windows,
   such as the OS/2 and DOS command prompts.

   Workaround: Click on another window, then back on the original.


   4.3 INTERMITTENT TRAP 000E AFTER INSTALLING THIS FIXPAK

   This may be the result of using a backlevel set of CSF Boot Diskettes, so
   please check the SERVICE.EXE file if you run into this problem.

   Workaround: Back out FixPak.


   4.4 TRAP 000E AT STARTUP WITH ESS688 SOUND SOURCE

   Users with ESS688 sound support (COMPAQ, other laptops) may see a TRAP
   000E when STARTUP.WAV plays during WPS startup.

   Workaround: Comment out the SSMDD.SYS entry in CONFIG.SYS. If the TRAP
   000E error no longer occurs, try restoring the previous version of
   SSMDD.SYS.

   Note: The workaround may cause problems with WinOS/2 session sound
   (dialog box with only an exclamation point, loss of WPS Sounds). If this
   happens, reinstall the August ESS688 drivers from the ESS Technologies
   BBS.


   4.5 DRIVES OBJECT OR FOLDER VIEW IS BLANK

   Occasionally the Drives object will be empty when opened, and the pop-up
   menu "Refresh now" item has no effect. Over time other windows stop
   repainting, and eventually a Shutdown or Ctl-Alt-Del reboot is required.

   Note: This should not be confused with a different problem which causes
   occasional four-second WPS/PM "pauses" when refreshing or repainting a PM
   window or WPS container. The "hang" also causes incorrect font display,
   may be display driver-related (Cirrus GD-543x?), and predates this
   FixPak.

   Workaround: None known. Back out FixPak if severe.


   4.6 IBM ADSM CLIENT DOES NOT WORK PROPERLY

   When running the IBM ADSTAR Distributed Storage Manager client,  drive
   lines never appear. IBM has created APARs IC11363 and PJ21756 to track
   this problem.



   
                                           Additional problems and fixes  16


                       July 10, 1998 - Warp FixPak TIPS

   Workarounds:

   þ  Run ADSM from the command line. For details on how to use this
      interface, type DSMC HELP.
   þ  Apply fix IC12349 (includes the V2R1L0.2 ASDSM client) from

       ftp://index.storsys.ibm.com/adsm/temp/ic12349.exe




   4.7 WINOS/2 COMMUNICATIONS APPLICATION DROPS CONNECTION

   Microsoft Mail Remote disconnects after transferring small amounts of
   data.

   Workaround: Restore the pre-FixPak copies of COM.SYS and VCOM.SYS.

   Note: This workaround may be effective for other WinOS/2 communications
   problems seen after applying this FixPak.


   4.8 SERVICE.EXE SYS3175 WHILE APPLYING FIXPAK

   PMMERGE may be reported. Currently this is being attributed to a lack of
   disk space and/or backlevel CSF Boot Diskettes.

   Workaround: Make sure you are using level F.127 CSF Boot Diskettes and
   have at least 20 Mb of free space in your Archive or Backup partition.


   4.9 "OS/2 IS UNABLE TO OPERATE YOUR HARD DISK OR DISKETTE DRIVE"

   CMD640 EIDE PCI chipset. This is caused by the use of FixPak-level
   IBM1S506.ADD and IBMIDECD.FLT drivers without the corresponding CMD640
   drivers being added to CONFIG.SYS.

   Workaround: Add CMD640.ADD and CMDATAPI.FLT entries to CONFIG.SYS per the
   instructions in README.1ST ("UPDATING SYSTEMS WITH THE CMD CHIPSET").


   4.10 UNABLE TO ACCESS PREVIOUSLY WORKING IDE CD-ROM DRIVE

   CMD640 EIDE PCI chipset. CMDATAPI.FLT driver missing from CONFIG.SYS or
   driver not being initialized due to use of /FL parameter on IBM1S506.ADD
   driver.

   Workaround: Ensure that the CMDATAPI.FLT driver has been added to
   CONFIG.SYS per the instructions in README.1ST ("UPDATING SYSTEMS WITH THE
   CMD CHIPSET"). If the /FL parameter has been added to IBM1S506.ADD,
   remove it.

   
                                           Additional problems and fixes  17


                       July 10, 1998 - Warp FixPak TIPS

   4.11 "APPLICATION ERROR" DIALOG IN WINOS/2 SEAMLESS SESSIONS

   The dialog "Application Error: Application Closing" may apear for no
   apparent reason when WinOS/2 applications are being run in "seamless"
   mode (windowed on the WPS Desktop). When the pop-up is acknowledged,
   processing may or may not continue. Only certain applications seem to be
   affected (Corel Draw and PhotoPaint, MS PowerPoint, VMMPEG, Xing
   Streamworks, and the MSWin Media (AVI) Player have been mentioned), but
   this may be system-dependent.

   Workarounds:

   þ  Run the application(s) from a WinOS/2 Full Screen session.
   þ  Restore the pre-FixPak copies of WINSHELD.EXE and WINOS2.COM from the
      Archive or Backup directory.
   þ  Restore the MSWindows directory from a backup of the directory made
      prior to installing this FixPak.



   4.12 "UNRECOVERABLE APPLICATION ERROR" IN WINOS/2 SEAMLESS APPS

   This message appears shortly after starting certain WinOS/2 applications
   in seamless mode, and the application ends. Netscape and HoTMetaL Pro
   have been mentioned as having this problem.

   Workaround: None currently known.


   4.13 VISUAL ARTIFACTS REMAIN WHEN POP-UP WINDOWS ARE ERASED

   Reported with FileManager/2 "popup" window descriptions and popup windows
   using WM_SAVEBITS style.

   Workaround: None known.


   4.14 COLOR VALUES INCORRECT IN SOLID COLOR PALETTE OBJECT

   Workaround: Use the Create another menu option from the bad object's
   pop-up menu to create a second Solid Color Palette object. This one will
   have the correct values.


   4.15 DOS GAME WARCRAFT II REPORTS NOT ENOUGH MEMORY

   WCII may also report "error resetting digital sound" and possibly other
   errors.

   Workaround: Restore the pre-FixPak copies of DOSKRNL, VDPMI.SYS, and
   possibly VKBD.SYS. See also 'war2os2.zip' in the /incoming directory of

   
                                           Additional problems and fixes  18


                       July 10, 1998 - Warp FixPak TIPS

   hobbes.nmsu.edu.


   4.16 WPS 5908 " " ERROR DIALOG

   The following dialog may be seen when opening a freshly-formatted
   diskette from the Drives object:

     5908 " "
     An error has occurred and the message is not accessible. Contact the
     supplier of the application.


   This is an annoyance, but not, as far as I can tell, serious. It is
   apparently being triggered when the "EA DATA. SF" and "WP ROOT. SF" files
   have not yet been created on the diskette. Presumably this could affect
   other removable media (e.g. IOMEGA ZIP drives). This odd dialog has been
   seen as far back as FP13, and may appear under other circumstances.

   Workaround: Click on the [OK] button. If you opened a Tree or Icon view,
   the problem will be corrected when you close the view (the files will be
   created on the diskette).


   4.17 TRAP 000E STARTING WINOS/2 SESSIONS

   ATI Mach64-based display adapter.

   Workaround: Update the display driver from the ATI BBS or from the IBM PC
   Company FTP site at

       ftp://ftp.pcco.ibm.com/pub/os2_drivers/mach64.zip.




   4.18 CLEAR AND SIMPLE PERFORMANCE PLUS V3 OPTIMIZER WINDOW HANGS

   Workaround: Obtain the C&S v3.2 update package, either from the C&S Home
   Page at http://www.clear-simple.com/ or from the OS/2 Shareware BBS at
   (703) 385-4325.


   4.19 MOUSE POINTER REMAINS CENTERED ON SCREEN, DOES NOT MOVE

   Moving the mouse or clicking the mouse buttons does not have any visible
   effect on the mouse pointer, but MemSize/Pulse show that the system is
   responding to the activity.

   Workaround:


   
                                           Additional problems and fixes  19


                       July 10, 1998 - Warp FixPak TIPS

   þ  Check the mouse-related entries in CONFIG.SYS and correct them if
      necessary.
   þ  Restore the pre-FixPak version of MOUSE.SYS. If this does not fix the
      problem, try backing out PDDEVICE.SYS, and COM.SYS as well.



   4.20 LANTASTIC FOR OS/2 FAILS TO INSTALL

   Lantastic for OS/2 installation procedure exits without any error
   message, but installation has not completed.

   Workaround: Back out FixPak, install Lantastic, then reapply FixPak. Once
   it has been completely installed, Lantastic should work properly.


   4.21 TDGAMMON COLORS ARE INCORRECT AFTER APPLYING FIXPAK

   Changes made to the Settings notebook colors have no effect.

   Workaround: None known. One user has reported that reinstalling TDGammon
   fixed the problem. Another user reported that it did not.


   4.22 UNABLE TO ACCESS SYQUEST EZ-DRIVE (IDE) AFTER APPLYING FIXPAK

   Reinstalling the SyQuest drivers does not correct the problem.

   Workaround: None known.


   4.23 INTERMITTENT SYSTEM HANGS WHEN PMQSIZE RUNNING

   PMQSIZE is a utility which increases the size of the OS/2 message queue
   in order to reduce the effect of applications which "hog" the queue. The
   FixPak "SIQ fix" code addresses this problem in a more comprehensive
   manner, so PMQSIZE is no longer needed.

   Workaround: Remove PMQSIZE from STARTUP.CMD


   4.24 MMPM/2 NOT SERVICED WHEN USING FSERVICE

   If this FixPak is applied using FSERVICE (booting from the CSF Boot
   Diskettes) the MMPM/2 product (normally in the \MMOS2 directory) will not
   be updated. To update MMPM/2 support to this FixPak level, either run
   A:\SERVICE and select the appropriate MMPM/2 product or make the
   appropriate changes to the RESPONSE.FIL control file on CSF Boot Diskette
   2 and re-run FSERVICE.

   Note:  This is simply a result of the control statements in the default

   
                                           Additional problems and fixes  20


                       July 10, 1998 - Warp FixPak TIPS

   RESPONSE.FIL, which can be customized as required. It does not apply to
   this FixPak when installed using A:\SERVICE.


   4.25 SYSTEM SETUP -> ADD PROGRAMS

   The Add Programs object's "Add new programs" option ignores its previous
   efforts and treats all programs as "new"; it will replace
   previously-created objects with new ones each time it is run. The old
   objects will vanish, even if they have been moved, customized settings
   will be lost, and the links between shadows and the old objects will be
   broken.

   Workaround:

   þ  Revert to the pre-FixPak version of MIGRATE.EXE.
   þ  Avoid using the "Add new programs" option when running Add Programs.



   4.26 WEBEXPLORER/2 MAKES INCREASED DEMANDS ON SWAP FILE

   Many users have reported that WE/2 causes the swap file to grow more
   quickly, and much larger, than it did before this FixPak was installed. A
   number of users have reported only minor increases in swap requirements,
   or none. The reasons for this are unclear.

   Workaround: Limit the amount of document/image caching done by WE/2.
   Using the Configure->Caching menu item, turn on the Disable all caching
   checkbox. If this fixes the problem, turn caching back on, but set limits
   on the amount of caching WE/2 will do. Several users have also
   recommended turning off the "Display images while downloading" option.




















   
                                           Additional problems and fixes  21


                       July 10, 1998 - Warp FixPak TIPS

   5.0 RELATED INFORMATION

   The following information is related to Warp FixPaks and was also
   extracted from Mr. McKenneys document.


   5.1 WARPINST

   IBM released FixPack-level Installation Diskette update kits with Warp
   FixPacks 5 and 10 (WFWIN5.ZIP, WFWIN10.ZIP). A replacement update
   package, known as "WARPINST vn.nnn", can be obtained from supported IBM
   PSP distribution sites such as TalkLink, AOL, and CompuServe (vn.nnn will
   be the same as the FixPak Build level in the FixPak README.1ST file).
   This file will be updated as each new Warp FixPak is released.

   WARPINST can also be retrieved from the IBM Internet PSP support site at

       ftp://service.boulder.ibm.com

   in the

       /ps/products/os2/fixes/v3.0warp/english-us/warpinst directory.




   5.2 THE "SIQ FIX"

   One of the fixes included in this FixPak is something called the "SIQ
   fix".  The FixPak README.1ST file shows how to activate this fix, but it
   doesn't provide any details on how the "SIQ fix" works, or what exactly
   is being fixed. The following summary may be helpful.

   While OS/2 is a generally robust system, there are times when it will
   stop responding to user input. When this condition is the result of a
   hardware problem, such as an adapter failure, all activity ceases and a
   restart is required. However, in other cases there is activity on the
   screen to indicate that the system is still capable of performing useful
   work (e.g.  output continues scrolling in a window, the hands on the
   System Clock object keep moving, previously-started file transfers
   continue). All that seems to be missing is a way to get the system's
   attention.

   This FixPak contains changes to the normal OS/2 input handling support
   which are specifically intended to reduce the frequency of such problems,
   and to make it less likely that application software to cause these kinds
   of problems. Because these changes affect the behavior of user
   applications, the changes are disabled by default, but they can be
   enabled by adding the following line to CONFIG.SYS:



   
                                                     Related information  22


                       July 10, 1998 - Warp FixPak TIPS

         SET PM_ASYNC_FOCUS_CHANGE=ON


   Once this code is enabled, when an application fails to respond to system
   requests within a reasonable time (the default is two seconds, but this
   may be adjusted), OS/2 will flag the application as "non-responsive" and
   allow other applications a chance to receive input. If the offending
   application later responds to OS/2's queries, it will be returned to
   "normal" status and OS/2 will allow it to receive user input again.

   At the same time, the FixPak support for cancelling an application from
   the OS/2 Workplace Shell Window List has been enhanced to recognize these
   "non-responsive" applications and make additional efforts to shut them
   down when the user requests. The improvements will also make sure that if
   an application is in a "non-responsive" state when OS/2 starts to shut
   down, additional efforts will be made to cancel the application as
   cleanly as possible.

   The February issue of IBM's online OS/2 Warp Newsletter has an article
   that goes into a little more depth on this topic. You can locate this
   issue, and previous issues, at

     http://www.austin.ibm.com/pspinfo/newsletters.html.




   5.3 PCI AND RZ1000 OR CMD640 EIDE CHIPSET

   If you have a PCI bus motherboard which uses the RZ1000 or CMD640 EIDE
   support chipset, you should obtain a copy of Roedy Green's EIDE Bugs FAQ.
   It is available by anonymous ftp from the following sites:

       ftp://ftp.cdrom.com/.4/os2/sysutil/eidete19.zip
       ftp://garbo.uwasa.fi/pc/diskutil/eidete19.zip




   5.4 HTML VERSION OF MR. MCKENNEYS DOCUMENT "OS/2 WARP FIXPACK 17 UPDATE"

   The Team OS/2 Cincinnati User Group has created an HTML version of this
   document and made it available to the Internet community at

       http://www.cincyteamos2.org/.







   
                                                     Related information  23

