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Reporting Trouble

We’ve tried to make GNUPro Toolkit as trouble-free as possible. If you do encounter problems, however, we’d like to diagnose and fix the problem as quickly as possible. You can help us do that by using the script, send-pr, to send us your problem reports (pr s). send-pr comes with GNUPro Toolkit, configured to send reports back to Cygnus Solutions technical support staff.

send-pr invokes an editor on a problem report form (after trying to fill in some fields with reasonable default values). When you exit the editor, send-pr sends the filled out form to the Problem Report Management System (PRMS) at Cygnus Solutions. You can use the environment variable, EDITOR, to specify which editor to use (the default is vi). Emacs users will find PRMS especially easy to use. For more information on send-pr, see Reporting Problems in GNUPro Advanced Topics for more discussion on this topic.

Use bugs@cygnus.com or support@cygnus.com if you have any problems. See also How to Contact Cygnus Solutions.