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# Having Problems with GNUPro Toolkit

When you have problems installing or using the tools with the GNUPro Toolkit software, refer to How to handle problems and report bugs in Installation in Getting Started with GNUPro Toolkit. Always send email for problems to: bugs@cygnus.com. See Problems Fixed in This Release for a list by category of the bugs and their descriptions. See Confidential information in problem reports for discussion regarding how to deal with confidential topics in the reports.

Use

send-pr for both questions and bug reports. send-pr ensures that questions and bug reports are tracked and routed directly to the appropriate person. Cc: the assigned Cygnus Solutions engineer, if you know who that is. Do not email the engineer directly; the most reliable means to get a response is to send the report to bugs@cygnus.com. Include the category and PR# in the Subject line of your email.

You can interrogate non-confidential bug reports in the Cygnus Solutions Problem Report Management System (PRMS) by electronic mail.

Send mail to

query-pr@cygnus.com with query parameters in the Subject: line of your mail header. (The message body is ignored.) For example, to inquire about problem reports numbered 4020 and 5004, send mail including the following input lines in the header.

To: query-pr@cygnus.com Subject: 4020 5004

You can also include many command line options to request information on bugs in a particular state, or a particular category; for example, the following header requests a list of all open G++ bugs that are not confidential.

To: query-pr@cygnus.com
Subject: --state=open --category=g++

If you do not include a --state= specification in your subject line, the mail server uses the following statement.

--state=open|analyzed|feedback|suspended

Careful!
Since the default state specification for electronic mail queries does not include closed, no news is good newsa closed bug yields a response with no message body.

Also, confidential bug reports are not available using the mail query server. You can request the status of your confidential PRs from your Cygnus Solutions technical contact.

Many options are available. To see a synopsis of the possible commands, send a query message like the following on the

To: line.

query-pr@cygnus.com.

Then, on the Subject: line, use the command, --help. A list of possible commands will display.

Confidential information in problem reports

There has been some confusion about where to put confidential information in problem reports sent with send-pr. If you submit a problem report to Cygnus Solutions, and you want its detailed contents to remain confidential, set the >Confidential: field to yes.

However, the

Subject: line in the mail header and the >Synopsis: field in the body of the PR are not treated as confidential information. They are used when Cygnus Solutions compiles reports such as the list of fixed problems in this documentation (see Problems Fixed in This Release for a list by category of the bugs and their descriptions). Do not put confidential information in these fields.

Any code samples, machine descriptions, problem details, and so on, remain, of course, strictly confidential in any problem report marked as such in the report.

The mail query server for problem reports never reports any information from confidential bug reports.