Contents

WorldPort™ Country Select Software allows you to select the country where you plan to use your modem, and it automatically configures the modem to work with the phone lines in that country.

The following Help Topics are available:

Viewing Current Modem Configuration

Changing Countries

Importing

Exporting

Removing Imported Countries

Troubleshooting

WorldPort couldn’t find my modem.

My modem won’t make a connection.

The country where I’m using my modem isn’t listed in WorldPort.

For Help on Help, Press F1


Changing Countries

If you travel to a different country, you can change your modem’s configuration by doing the following:

•	Go to the New Country section in the General tab.

•	Scroll through the list of countries in the Country list box until you find the country you wish to select and click on it.

•	If your country isn’t listed, select United States of America and follow the instructions for blind dialing in the Modem User Guide.

•	Click OK to change your modem’s configuration to the new country.

HINT:  To find the new country faster, you can type the first couple of characters of the country name in the Country list box and WorldPort will try to match what you’re typing with a country in the list.  You can limit the number of countries that are displayed in the Country list box by choosing the region of the new country from the Region drop down list.


Viewing Current Modem Configuration

To view what country your modem is currently configured to work in, look in the section labeled Current Country in the General tab.


WorldPort couldnt find my modem.
WorldPort couldn’t find my modem.

If WorldPort couldn’t find your modem, try the following possible solutions:

•	If your modem isn’t inserted in your laptop, insert it now.  Click Find in the Modem section of the General tab to have WorldPort search for your modem again.

•	If your modem is inserted, try ejecting it from your laptop and inserting it again.  Click Find in the Modem section to have WorldPort search for your modem again.

If WorldPort still can’t find your modem, restart your laptop with your modem inserted.


My modem wont make a connection.
My modem won’t make a connection.

Connecting in different countries may require trial and error until you determine exactly what you need.  This is because a particular country may have multiple exchange systems that require different configurations.  The information provided below is to help you with this process.  It is correct to the best of our knowledge at ship time.

Be sure to have the correct country adapter (check the table in the Modem User Guide) when you try to connect.  We suggest you try each step below, one at a time, starting with number 1.

1.	In WorldPort, select the country you are in, click OK and try connecting.

2.	In WorldPort, select United States of America, click OK and try connecting.

3.	Try blind dialing.  Not all countries use the same signal frequencies to generate a dial tone.  This can lead to an issue where the modem appears to work fine in one country and not in another country, generating a “No Dial Tone” warning.  Also, some analog PBX systems generate a silent dial tone that your modem cannot detect. With “blind dialing”, you can dial regardless of whether the modem detects a dial tone or not.  See the Modem User Guide on how to setup blind dialing.


Importing

If you travel to a country that is not listed in WorldPort, check 3Com’s web site, http://www.3com.com, to see if we have posted a country file for that country.

Once you have downloaded this file onto your hard drive or floppy diskette from the web site, follow these instructions:

•	Click the Import button in the Advanced tab.

•	In the Import dialog, click Browse to locate the directory of the country file(s) you’ve downloaded.

•	Select the file or files you wish to import, then click OK.

•	Verify the countries you are about to import, then click Import.

•	The new countries will now be displayed in the Country list box ready for you to select as your new modem configuration.  The country files were copied to a folder called MHZFILES inside the same folder that contains WORLDPRT.EXE.

NOTE:  It may take longer for WorldPort to change your modem configuration if you select a country that you’ve imported.

See Removing Imported Countries for instructions on how to remove countries that you’ve imported.


Exporting

To create country files from countries that you’ve imported, follow the instructions below.  These country files can then be imported into any copy of WorldPort.  You would typically want to do this if you have imported countries into one copy of WorldPort, misplaced the country files you used to perform the import and want to import these same countries into another copy of WorldPort.  You can also use Export to remove countries that you’ve imported and no longer wish to select in WorldPort.

•	Click the Export button in the Advanced tab.

•	A list of countries that you have imported will be displayed.  Select the countries you wish to export.

•	If you want to remove these countries from WorldPort, select Remove from WorldPort.

•	Select the directory where you want these files copied, typically the floppy drive.

•	Click Export.  This copies the files in your MHZFILES folder of the countries you chose to the directory you specify.  If you have selected Remove from WorldPort, these files will act as a backup in the event you want to import these countries again.

See Importing for details on how to import these files into WorldPort.


The country where Im using my modem isnt listed in WorldPort.
The country where I’m using my modem isn’t listed in WorldPort.

If the country where you’re using your modem isn’t listed in WorldPort, check 3Com’s web site, http://www.3com.com, to see if we have posted a country file for that country.  If the file is on the web site, follow the instructions given in Importing .  If not, select United States of America instead.

If you had to select United States of America because your country wasn’t listed and your modem will not make a connection, follow the instructions given in My modem won’t make a connection.


Removing Imported Countries

To remove countries from WorldPort that you have previously imported, follow these instructions.

•	Click Export in the Advanced tab.

•	In the Export dialog, select the countries you wish to remove from WorldPort.

•	Select Remove from WorldPort.

•	Type the directory you wish to export the country files to and click Export.  This will create a backup of these files in case you wish to import them again.