HP DeskJet 660C Release Notes, version 9.02

This document contains the latest information about your new HP DeskJet 660C printer.

Contents

Printer Software Installation Problems

Conflicts With Specific Software Programs

Formatting Problems With Print Regions and Margins

Other Known Problems

Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corp.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

PageMaker is a U.S. registered trademark of Adobe Corporation.

WordPerfect is a U.S. registered trademark of Novell Corporation.

Windows is a trademark of Microsoft Corporation.


Printer Software Installation

Installing Through the Control Panel

Installing the HP DeskJet Printer Software While Installing Windows 95


Installing Through the Control Panel

HP DeskJet printer software can be installed through the Control Panel. From the Printers folder, choose Add Printer, then Have Disk. When prompted, insert disk 1 and follow the installation instructions.


Installing the HP DeskJet Printer Software While Installing Windows 95

Do not attempt to install the HP DeskJet printer software while installing Windows 95 on a system for the first time. This may result in  an incorrect printer software installation or system problems. Install the printer software after the Windows 95 installation is complete using the Add Printer option.


Conflicts With Specific Software Programs

At the time this printer software was released:

 Information on Windows 95 conflicts was very limited. Upgrading your software programs to Windows 95 versions is the best way to avoid Windows 95 system conflicts.

 The following known software program limitations existed.

(Click on a software program for information on known conflicts.)

Ami Pro

ATM (Adobe Type Manager)

Corel Draw

Family Tree Maker

Grolier Multimedia Encyclopedia

PowerPoint

Publisher

Print Artist

Print Shop Deluxe Companion

SuperQueue

TurboTax

Word Pro


Ami Pro 3.0 (Lotus)
Ami Pro 3.0, 3.1 (Lotus)
WordPro 1.0 (Formerly Ami Pro)

 Background colors and fill patterns may not print correctly.

 Text spacing, bolding, or special characters may print incorrectly when text is formatted for full justification.  This happens randomly and the next print out will probably be correct. This problem is fixed in WordPro which replaces Ami Pro.

 If you can only print one print job per reboot, disable the background spooler.

Ami Pro:

1.	Select User Setup from the Tools menu.

2.	Click the Options button.

3.	Uncheck the “Print in Background” checkbox under Speed Options.

4.	Click OK.

WordPro:

1.	Select User Setup from the File menu.

2.	Click the General tab.

3.	Uncheck the Print Docs in Background checkbox.

4.	Click OK.

Ami Pro/WordPro Technical Support


ATM 2.5 and earlier (Adobe)
ATM earlier than 3.0 (Adobe)

 The HP DeskJet version 9.02 driver is only compatible with Adobe Type Manager version 3.0 or later.  If your ATM version is earlier than version 3.0, contact Adobe for an upgrade.  Using TruueType fonts is one way of getting around this problem.

 When “Best“ mode is selected, large fonts do not print correctly.  To fix this problem select the “Treat Black as…   Graphics“ setting in the HP Configuration program.

Click here [image] to change this now.

Adobe Technical Support


Corel Draw 4.0 and 5.0
Corel Draw 5.0 (Corel)

Corel 4.0

 If Fractal fills are printing slowly, check the CORELPRN.INI file in the directory COREL4\CONFIG.  If the line “Rasterize  =1“ exists, delete it and save the file.  Run Corel and try printing again.

 Portions of printed output may be rotated 180 degrees and enlarged.  Restart Windows and try printing again.

Corel 5.0

 Bitmaps print at low resolutions and colors may be very dark. This problem was fixed in version 5.0.F2

Corel Draw Technical Support


Family Tree Maker
Family Tree Maker (Banner Blue Software)
Deluxe Edition, version 2.01

 The HP Print Settings dialog box will cause the application to stop responding when accessed from within Family Tree Maker (File, Print Setup, Options or File, Print Family Page, Setup, Options). To change print settings, access the HP Print Settings dialog box from the Printers folder.

Click here  [image]  to open the Printers Folder now.

Family Tree Maker Technical Support


Grolier Multimedia Encyclopedia

 The HP Print Settings dialog box will cause the application to stop responding when accessed from within Grolier Encyclopedia (File, Print Setup, Options or  File, Print, Setup, Options). To change print settings, access the HP Print Settings dialog box from the Printers folder.

Click here [image] to open the Printers Folder now.

Grolier Multimedia Encyclopedia Technical Support


PowerPoint
PowerPoint 7.0 (Microsoft)

 This version of PowerPoint uses its own spooler which does not allow other software programs to print while it is in use.   Wait until the PowerPoint document(s) are finished printing before printing from other programs.

PowerPoint Technical Support


Print Artist
Print Artist 2.5 (Sierra)

 When printing banners: after selecting File, Print, a Print Control Panel/Preview dialog box appears. Click the Print Area button. The Setup Printable Area dialog box appears. Select the Use Printable area values checkbox, then type "0" in the Top box and the Bottom box.

This change is necessary only once. After you make the change, the program remembers the settings.

Print Artist Technical Support


Print Shop Deluxe Companion
Print Shop Deluxe Companion (Broderbund)

 When printing envelopes, make sure to set the position to "Right" and Top" in the Print Shop Deluxe Companion Print Dialog box. Also, make sure to insert envelopes with the top edge of the envelope facing  left (180 degrees from the icon on the printer's IN tray).

Print Shop Deluxe Technical Support


Publisher 1.0 and 2.0 (Microsoft)
Publisher 2.0 (Microsoft)

Publisher 2.0

 Information at the bottom of a page may be clipped. Increase the bottom margin of your page. See the user's guide for print region specifications.

 When printing envelopes, the return address may be clipped. Shift the return address to the right approximately 1" (25mm) from where the return address box shows it should be.

 Printing Index Cards results in a “Not Enough Memory” error message.

Publisher Technical Support


SuperQueue 3.01, 3.02 (Zenographics)

 SuperQueue is not recommended for use with HP DeskJet printers.

 When printing PageMaker 4.0 documents in PageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document.

 If Print Manager is turned on while SuperQueue is running, documents will print incorrectly (meaningless characters will print).

SuperQueue Technical Support


TurboTax
TurboTax (Intuit)

 The HP Print Settings dialog box will cause the application to stop responding when accessed from within TurboTax (File, Print Setup, Options or  File, Print, Setup, Options). To change print settings, access the HP Print Settings dialog box from the Printers folder.

Click here [image] to open the Printers Folder now.

TurboTax Technical Support


Formatting problems with print regions and margins

The minimum margins using the HP DeskJet printer driver is 0.04 in. for the top margin and the bottom margin varies by printer. Versions3.x or earlier of HP DeskJet Series printer drivers had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of this driver or restore the printer margins to the settings used in previous versions of this driver.

To use similar print region to versions 3.x or earlier of the HP DeskJet printer drivers, check the "Adjust Print Region" checkbox in the HP Configuration program.

Click here [image] to change this now.

NOTE:	With this change, all data printed will be shifted up from what you see on your screen.

The printable area on a page using the HP DeskJet printer driver differs from the printable area allowed by DOS software programs.


Other Known Problems

The driver will not install to an HP Omnibook (Models 300 and 425)

Problems with the Printer Spooler

"Incompatible Print Manager" error message

"Printer Port Problem" error message

Conflicts with other printer drivers

Large fonts print incorrectly - ATM


The driver will not install to an HP Omnibook (Models 300 and 425)

HP Omnibooks have a subset of Microsoft Windows. Windows on HP Omnibooks do not have the file LZEXPAND.DLL in the WINDOWS\SYSTEM directory. This file is required in order to install the HP DeskJet printer software and is included in the WINDOWS\SYSTEM directory on most desktop and laptop systems using Microsoft Windows 3.1 or later. Obtain a copy of the file and put it in the WINDOWS\SYSTEM directory of your HP Omnibook before installing the printer driver. The LZEXPAND.DLL file is shipped with HP Omnibook models 430 and later.


Problems with the Printer Spooler in Windows 95
Problems with the Printer Spooler

If you cancel printing in the Printer Spooler while the status is “printing”, the spooler will stop responding.


"Incompatible Print Manager" error message

If an HP LaserJet 4 printer driver is installed after the HP DeskJet printer software is installed, an "Incompatible Print Manager" error message will appear. The HP DeskJet printer software must be reinstalled.


"Printer Port Problem" error message

If the selected printer is connected to FILE (instead of an LPT port), the message "Printer Port Problem" will appear. When this happens, the HP DeskJet Toolbox is attempting to communicate with the selected printer and is unsuccessful when the output is being sent to a file. Do not attempt to monitor the status of a print job that is being sent to a file.


Conflicts with other printer drivers

The Print Manager allows only one queue processor on a port to be recognized. The HP DeskJet printer software has its own unique queue processor identity in the [spooler] section of the WIN.INI file. This identity is 'qp.lpt1=hpfqpr07.dll'.

Other printers that use a queue processor have their own unique identities, denoted by a file 'xxxqp.dll'. If you are using a printer driver besides the HP DeskJet printer driver, either hook the other printer up to a separate LPT port, or modify the 'qp.lptx=' line in the WIN.INI file to reflect that printer's queue processor identity.


Lotus

Ami Pro/WordPro Technical Support

(508) 988-2500 (U.S.)

Lotus Technical Support

(508) 988-6400 (U.S.)

e-mail: support@lotus.com

internet: http://www.lotus.com/csserv/


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Adobe

Adobe Technical Support

(408) 986-6530 (U.S.)

PageMaker Technical Support

(206) 628-4531 (U.S.)

e-mail: techdocs@adobe.com

internet: http://www.adobe.com/


Connectix

RAM Doubler Technical Support

1-800-839-3627

(415) 571-5100 (U.S.)

FAX (415) 571-5195 (U.S.)

e-mail: support@connectix.com

internet: http://www.connectix.com/connect/tech.html


Corel

Corel Draw Technical Support

(613) 728-7070 (U.S.)

e-mail: custserv@corel.ca

internet: http://www.corel.ca/support/contact/contact.htm


Microsoft

Excel Technical Support

(206) 635-7070 (U.S.)

Paintbrush Technical Support

Write Technical Support

(206) 454-2030 (U.S.)

PowerPoint Technical Support

(206) 635-7145 (U.S.)

Publisher Technical Support

(206) 635-7140 (U.S.)

Word for Windows Technical Support

(206) 462-9673 (U.S.)

Works for Windows Technical Support

(206) 635-7130 (U.S.)

Internet: http://www.microsoft.com/support/


SPC (Software Publishing Corporation)

Harvard Graphics Technical Support

(970) 522-9064 (U.S.)

internet: http://www.spco.com/support/support.html


HP (Hewlett-Packard)

Explorer Technical Support

(208) 323-2551(U.S.)

internet: http//www.hp.com:80/cposupport_guide.cpoguide.html


Broderbund

Print Shop Deluxe Technical Support

(415) 382-4700 (U.S.)

1-800-521-6362 (U.S.)

e-mail: support@broderbund.com or Bbund Tec1@aol.com for America On-Line users

internet: http//www.broder.com/support/support.html


Zenographics

SuperQueue Technical Support

(714) 851-2191 (U.S.)

e-mail: doni@zeno.mhs.compuserve.com

internet: http//www.zeno.com/support.html


Meca

Managing Your Money Technical Support

(203) 255-7562 (U.S.)


Banner Blue Software

Family Tree Maker Technical Support

(510) 794-6850 (U.S.)

internet: http//www.familytreemaker.com/supptop.html


Sierra

Print Artist Technical Support

1-800-742-7725

internet: http//www.sierra.com


Grolier
Grolier Interactive

Grolier Multimedia Encyclopedia Technical Support

1-800-356-5590

e-mail: techsup@grolier.com

internet: http://www.grolier.com/interact/support/tech.html


Intuit

TurboTax Technical Support

1-520-295-3090 (U.S.)

internet: http://www.intuit.com/turbotax/support/index.html