When you have a question

If you have a question about Office for Windows 95 or the Office applications, first look in the Getting Results books or consult online Help. You can also find late-breaking updates and technical information in the Readme file that came with your Office application disks. If you cannot find the answer, contact Microsoft Product Support Services.

Outside the United States and Canada, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area. For information about Microsoft subsidiary offices, click  [image].

The Microsoft Support Network

The Microsoft Support Network offers high-quality technical support options that allow you to get what you need: the right answers right now. For information about support services in the United States and Canada, click  [image].

Services and prices may vary outside the United States and Canada. The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions, and is subject to change without notice.


Product support within the United States and Canada

In the United States and Canada, the following support services are available through the Microsoft Support Network:

Use the System Info feature to view information about your system

Information services

Standard support

Priority support

Text telephone

Other support options

Other Microsoft services


Use the System Info feature to view information about your system

The System Info feature examines your computer and displays information about your Office application and the operating system, including fonts, printing, proofing tools, graphic filters, text converters, OLE registration, and screen display. This information may be useful to the technical support engineer if you call for assistance.

To see information with the System Info feature:

1	On the Help menu, click About [Office application].

2	Click System Info.

3	Select the type of information you want.

You can also save or print information and run programs from the Microsoft System Information dialog box.


Information services

No-cost and low-cost electronic information services are available 24 hours a day, 7 days a week, including holidays.

Microsoft FastTips

Call (800) 936-4100 on a touch-tone telephone. Receive automated answers to common technical problems, and access popular articles from the Microsoft Knowledge Base, all delivered by recording or fax. You can use the following keys on your touch-tone telephone after you reach FastTips:

To	Press
Advance to the next message	*
Repeat the current message	7
Return to the beginning of FastTips	#
Microsoft Download Service

Access (via modem) sample programs, device drivers, patches, software updates, and programming aides (1200, 2400, 9600, or 14,400 baud; no parity; 8 data bits; 1 stop bit). In the United States, call (206) 936-6735. In Canada, call (905) 507-3022.

Internet

Access the Microsoft Knowledge Base and Microsoft Software Library. The Microsoft World Wide Web site is located at http://www.microsoft.com. The Microsoft Gopher site is located at gopher.microsoft.com. The Microsoft FTP site is located at ftp.microsoft.com and can be accessed via anonymous logon.

CompuServe, America Online, and GEnie

Access the Microsoft Knowledge Base and Microsoft Software Library, and participate in Microsoft forums. On CompuServe, at any ! prompt, type go mskb to access the Microsoft Knowledge Base, go msl to access the Microsoft Software Library, go microsoft to access Microsoft application forums, and go msoffice to access the Office forum. To access the Microsoft Knowledge Base on America Online, click the Go To menu, type microsoft in the Keyword box, and then click Knowledge Base in the Microsoft Resource Center. To access the Microsoft Knowledge Base on GEnie, type m505 at the GEnie system prompt.


Standard support

In the United States, no-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

For technical support for:

Product	Call
Microsoft Office for Windows 95	(206) 635-7056
Microsoft Office for Windows 95 - Switcher Line	(206) 635-7041
Microsoft Access for Windows 95	(206) 635-7050
Microsoft Excel for Windows 95	(206) 635-7070
Microsoft PowerPoint for Windows 95	(206) 635-7145
Microsoft Schedule+ for Windows 95	(206) 635-7049
Microsoft Word for Windows 95	(206) 462-9673
In Canada, support engineers are available via a toll call between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Call (905) 568-2294 for Microsoft Office and Office Components, or (905) 568-4494 for Microsoft Windows 95.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

•	The version number of the Microsoft product that you are using

•	The type of hardware that you are using

•	The exact wording of any messages that appeared on your screen

•	A description of what happened and what you were doing when the problem occurred

•	A description of how you tried to solve the problem


Priority support

The Microsoft Support Network offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays, in the United States. In Canada, the hours are from 6:00 A.M. to midnight Eastern time, 7 days a week, excluding holidays.

•	In the United States, call (900) 555-2000; $1.95 (U.S.) per minute, $25 (U.S.) maximum. Charges appear on your telephone bill. Not available in Canada.

•	In the United States, call (800) 936-5700; $25 (U.S.) per incident. In Canada, call (800) 668-7975; $30 (CDN) per incident. These services are billed to your VISA, MasterCard, or American Express card.


Text telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using a TT/TDD modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.


Other support options

The Microsoft Support Network offers annual-fee-based support plans. For information in the United States, contact the Microsoft Support Network Sales Group at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:30 A.M. and 6:30 P.M. Eastern time, Monday through Friday, excluding holidays. Technical support is not available through these sales numbers. Please refer to the Standard Support phone number for technical support.


Other Microsoft services

Microsoft Customer Service

You can access customer service by calling the Microsoft Sales Information Center at (800) 426-9400. Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (800) 892-5234. Outside the United States, contact your nearest Microsoft subsidiary.

Microsoft Authorized Support Centers

Microsoft Authorized Support Centers (ASC) are a select group of strategic support providers who offer high-quality customized support services that span the complete system life cycle of planning, implementation, and maintenance of your multivendor environment. Services include: onsite support, integration and implementation services, Help Desk services, hardware support, development resources, and other services. Choosing an ASC allows you to work with one vendor for all of your technical support and service needs. You can also combine ASC services with your in-house Help Desk or Microsoft support service option to best fit your information technology support needs.

For more information on the ASC program, in the U.S. call (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft Solution Providers

Microsoft Solution Providers are independent developers, consultants, and systems analysts who offer fee-based technical training and support, industry knowledge, objective advice, and a range of value-added services to companies of all sizes. Solution Providers work with organizations to help implement computing systems that take advantage of today's powerful new technologies.

For the name of a Microsoft Solution Provider near you, in the U.S. call (800) 426-9400 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications. As a TechNet user, you receive:

Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information

Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library

A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)

WinCIM, a Windows-based application for accessing CompuServe

A 20% discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada call (800) 344-2121 between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside of the U.S. and Canada, contact your Microsoft subsidiary, or call (303) 684-0914.


Product support worldwide

If you are outside of the United States and have a question about a Microsoft product, first:

•	Consult the documentation and other printed information included with your product.

•	Check online Help.

•	Check the Readme files that come with your product disks. These files provide general information that became available after the books in the product package were published.

•	Consult electronic options such as CompuServe forums or bulletin boards, if available.

If you cannot find a solution, you can receive information about how to obtain product support by contacting the Microsoft subsidiary office that serves your country.

The Microsoft Support Network

The Microsoft Support Network, where available, offers high-quality technical support options that allow you to get what you need: the right answers right now.

The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions in place in each country at the time the services are used, and is subject to change without notice.

Calling a Microsoft subsidiary office

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

•	The version number of the Microsoft product that you are using

•	The type of hardware that you are using, including network hardware if applicable

•	The operating system that you are using

•	The exact wording of any messages that appeared on your screen

•	A description of what happened and what you were doing when the problem occurred

•	A description of how you tried to solve the problem

Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product.

Argentina

Microsoft de Argentina S.A.
Customer Service:
(54) (1) 814-5105
(54) (1) 814-4807
(54) (1) 814-4808
(54) (1) 811-7199
Fax: (54) (1) 814-0372
Technical Support: (54) (1) 815-1521

Australia

Microsoft Pty. Ltd.
Fax: (61) (02)805-0519
Sales Information Centre: (61) (02) 870-2100
Installation Support: (61) (02) 870-2132
Bulletin Board Service: (61) (02) 878-5200
Technical Support: (61) (02) 870-2131

Austria

Microsoft Ges.m.b.H.
Phone: 0222-68 76 07
Fax: 0222-68 16 2710
Information: 0660-6520
Prices, updates, etc.: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
Standard Support: Installation and Handling
Microsoft Mail Client: 0660-6593
Microsoft Excel for Windows 95: 0660-6511
Microsoft PowerPoint for Windows 95: 0660-6511
Microsoft Word for Windows 95: 0660-6513
Microsoft Access for Windows 95: 0660-6761
Microsoft TechNet, Developer Network: 0660-6506

General information about the Microsoft Support Network in Central Europe:
Fax: 0049/2622/167006

Belgium

Microsoft NV
Phone: 02-7303911
Customer Service: 02-7303922
CompuServe: 02-2150530 (GO MSBEN)
Bulletin Board: 02-7268545 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
02-5133274 (Dutch speaking)
02-5023432 (English speaking)
02-5132268 (French speaking)

Bolivia

See Argentina

Brazil

Microsoft Informatica Ltda.
Phone: (55) (11) 530-4455
Fax: (55) (11) 240-2205
Technical Support Phone: (55) (11) 871-0090
Technical Support Fax: (55) (11) 241-1157
Technical Support Bulletin Board Service: (55) (11) 872-4106

Canada

Microsoft Canada, Inc.
Head Office Phone: 1 (905) 568-0434
Customer Support Centre: 1 (800) 563-9048
Microsoft Support Network:
Microsoft Office and Office Components: 1 (905) 568-2294
Personal Operating Systems: 1 (905) 568-4494
Other Standard Technical Support: 1 (905) 568-3503
Priority Support Information: 1 (800) 668-7975
Text Telephone (TT/TDD): 1 (905) 568-9641
Technical Support Bulletin Board Service: 1 (905) 507-3022

Caribbean

Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support: (214) 714-9100

Chile

Microsoft Chile S.A.
Phone:
56 2 218 5771
56 2 218 5711
56 2 218 6966
Fax: 56 2 233 5917

Customer Service: 56 2 218 5399

Personal Operating System and Applications Phone: 56 2 232 4467

Colombia

Microsoft Colombia
Phone: (571) 618 2245
Fax:(571) 618 2269
Technical Support: (571) 618 2255

Czech Republic

Microsoft
Panská 6/ I
11000 Praha 1
Phone: (+42) (2) 2683-20 or -27
Fax: (+42) (2) 266020
Technical Support: (+42) (2) 245 10554

Denmark

Microsoft Denmark AS
Phone: (45) (44) 89 01 11
Microsoft Sales Support: (45) (44) 89 01 90
Microsoft FaxSvar: (45) (44) 89 01 44
Microsoft BBS: (45) (44) 66 90 46
(Document 303030 in FaxSvar contains detailed instructions)
Technical Support: (45) (44) 89 01

Dubai

Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444

Ecuador

Corporation Microsoft del Ecuador S.A.

Technical Support: (593) (2) 463-094

England

See United Kingdom

Finland

Microsoft OY
Phone: (0358) (90) 525 502 500
Microsoft FaxSvar: (46) (0)8 752 29 00 (Information in Swedish and English)
Microsoft BBS: (46) (0) 8 750 47 42 (Information in Swedish and English)
For Technical Support, please contact your local dealer.

France

Microsoft France
Phone: (33) (1) 69-86-46-46
Fax: (33) (1) 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) (1) 69-86-10-20
Technical Support Fax: (33) (1) 69-28-00-28
Fax Information Service: (33) 36-70-13-13

French Polynesia

See France

Germany

Microsoft GmbH
Phone: 089-3176-0
Fax: 089-3176-1000
Telex: (17) 89 83 28 MS GMBH D
Information: 089-3176 1199
Prices, updates, etc.: 089-3176 1199
CompuServe: GO MSEURO (Microsoft Central Europe)
Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000#
Standard Support: Installation and Handling
Windows 95: 089/3176-1110
Microsoft Mail Client: 089/3176-1112
Microsoft Excel for Windows 95: 089/3176-1120
Microsoft PowerPoint for Windows 95: 089/3176-1120
Word for Windows 95: 089/3176-1131
Microsoft Access for Windows 95: 089/3176-1180
Microsoft TechNet, Developer Network: 089/3176-1810

General information about the Microsoft Support Network in Central Europe:
Fax: 02622/167006

Greece

Microsoft Hellas, S.A.
Phone: (30) (1) 6893-631, -632, -633, -634, or -635
Fax: (30) (1) 6893 636

Hong Kong

Microsoft Hong Kong Limited
PSS Faxback Service: 2535-9293
Microsoft Club Upgrade Centre: 2880-5085
Microsoft Club Member Hotline: 2516-5113
Technical Support: (852) 804-4222

Hungary

Microsoft Hungary
Phone: (+36) (1) 268-1668
Fax: (+36) (1) 268-1558

Technical Support: (36) 2MSINFO (267-4636)

India

Microsoft India

Phone: (01) (91) 646 0694, 646 0767, or 646 0813

Fax: (01) (91) 646-0813

Ireland

See United Kingdom

Israel

Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834

Italy

Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Customer Service (Prices, new product info, product literature): (39) (2) 7039-8359
Bulletin Board: (39) (2) 7030-0102
Technical Support: (39) (2) 7039-8351

Japan

Microsoft Company Ltd.
Chofu Technology Center:
Technical Support
Phone: (81) (424) 41-8700
Fax Information Service
Fax: (81) (3) 5454-8100 (1#-0# for guidance)

Microsoft Support Network Sales (Technical Support options/ Support Contract)
Phone: 0120-37-0196 (toll free domestic only)
Channel Marketing (Pre-sales Product Support) Information Center
Phone: (81) (3) 5454-2300
Fax: (81) (3) 5454-7951
Customer Service (Version upgrade/Registration)
Phone: (81) (3) 5454-2305
Fax: (81) (3) 5454-7952

Korea

Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Technical Support: (82) (2) 531-4800
Technical Support Fax: (82) (2) 563-5194
Technical Support Bulletin Board Service: (82) (2) 538-3256

Liechtenstein

See Switzerland (German speaking)

Luxembourg

Microsoft NV
Phone: (32) 2-7303911
Customer Service: (32) 2-7303922
CompuServe: (32) 2-2150530 (GO MSBEN)
Bulletin Board: (32) 2-7268545 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
(32) 2-5133274 (Dutch speaking)
(32) 2-5023432 (English speaking)
(32) 2-5132268 (French speaking)

México

Microsoft México, S.A. de C.V.

Technical Support: (52) (5) 325-0912 Applications and Operating Systems

Bulletin Board Service: (52) (5) 590-5988
(1200/2400 baud, 8 bits, No parity, 1-stop bit, ANSI terminal emulation)

User MSMEXICO, NO Password

Netherlands

Microsoft BV
Phone: 02503-89189
Customer Service: 02503-77700
CompuServe: 020-6880085 (GO MSBEN)
Bulletin Board: 02503-34221 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
02503-77877 (Dutch speaking)
02503-77853 (English speaking)

New Zealand

Microsoft New Zealand Ltd
Phone: 64 (9) 358-3724
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 358-0092

Northern Ireland

See United Kingdom

Norway

Microsoft Norway AS
Phone: (47) (22) 02 25 50
Microsoft Sales Support: (47) (22) 02 25 80
Microsoft BBS: (47) 22 18 22 09
(Document 404040 in FaxSvar contains detailed instructions)
Microsoft FaxSvar: (47) (22) 02 25 70
Technical Support: (47) (22) 02 25 50

Papua New Guinea

See Australia

Paraguay

See Argentina

Poland

Microsoft Sp.z o.o.
ul. Grzybowska 80/82
00-844 Warszawa
Phone: (+48) (2) 6615433
Fax: (+48) (2) 6615434

Technical Support: (+48) (2) 6216793 or (+48) (71) 441357

Portugal

MSFT, Lda.
Phone: (351) 1 4412205
Fax: (351) 1 4412101

Republic of China

Microsoft Taiwan Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

Republic of Ireland

See United Kingdom

Scotland

See United Kingdom

Singapore

Microsoft Singapore Pte Ltd

Phone: (65) 227-6833

Fax: (65) 227-6811

Microsoft Download Service BBS: (65) 227-6798

Technical Support for Desktop Applications: (65) 220-7202

Slovak Republic

Microsoft
Panská 6/ I
11000 Praha 1
Phone (+42) (2) 2683-20 or -27
Fax: (+42) (2) 266020
Technical Support: (+42) (7) 312083

Slovenia

See Germany

Technical Support

Phone: (+386) (61) 1232354

South Africa

Microsoft South Africa
Phone: (27) 11 445 0000

Fax: (27) 11 445 0045 or (27) 11 445 0046

Technical Support (Toll Free): 0 802 11 11 04

(Toll): (2) 11 445 0100

Customer Service Centre: (27) 11 445 0145

Spain

Microsoft Iberica SRL
Phone: (34) (1) 804-0000
Fax: (34) (1) 803-8310
Technical Support: (34) (1) 803-9960

Sweden

Microsoft AB
Phone: (46) (08) 752 09 29
Sales Support: (46) (8) 752 56 30
Microsoft FaxSvar: (46) (0) 8 752 29 00
Microsoft BBS: (46) (8) 750 47 42
(Document 202020 in FaxSvar contains detailed instructions)
Information on Technical Support: (46) (8) 752 09 29

Switzerland

Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Prices, updates, etc.: 01/839 61 11
CompuServe: GO MSEURO (Microsoft Central Europe)
Documentation:
Phone: 155 59 00
Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich
Standard Support: Installation and Handling
Windows 95: 01/342-4085
Microsoft Mail Client: 01/831-1581
Microsoft Excel for Windows 95: 01/342-4082
Microsoft PowerPoint for Windows 95: 01/342-4082
Microsoft Word for Windows 95: 01/342-4087
Microsoft Access for Windows 95: 01/342-4121
Microsoft TechNet, Developer Network: 01/342-1964
Technical support (French speaking): 022-738 96 88

General information about the Microsoft Support Network in Central Europe:
Fax: 0049/2622/167006

Turkey

Microsoft Turkey
Phone: (90) 212 2585998
Fax: (90) 212 2585954

United Kingdom

Microsoft Limited Product Support Services
Bulletin Board Service
Microsoft KeyData: (01734) 270065 (up to 14.4K baud, n, 8, 1)

Faxback Information Service
Microsoft KeyFax: (01734) 270080

Telephone Support
Desktop Apps & Personal Operating Systems: (01734) 271000

Microsoft Ltd
Microsoft Information Centre: (0345) 002000
Microsoft Ltd Fax: (01734) 270002
Microsoft Ltd Phone: (01734) 270001

Uruguay

See Argentina

Venezuela

Corporation MS 90 de Venezuela S.A.
Other information:
58.2.910008
58.2.914739
58.2.913342
Fax: 58.2.923835
Technical Support: 58.2.910046 or 58.2.910510

Wales

See United Kingdom